[24]7 and Mitsui Partner to Bring Intent-Driven Engagement to Japan

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 [24]7, a global leader in intent-driven customer experience solutions, and Mitsui & Co., Ltd. (“Mitsui”), one of the largest conglomerates in Japan, with a business network around the world, announced a reseller agreement that will make [24]7’s AI-powered products and solutions available to large enterprises throughout Japan. The partnership is designed to help Japanese companies better understand, anticipate and act on consumer intent in order to improve customer experience.

 Through an exclusive agreement with [24]7, Mitsui will resell [24]7 technology through its significant business network in Japan and through its various CRM and IT affiliates. By reselling [24]7 technology, Mitsui aims to expand its offerings to include cloud-based solutions that leverage Artificial Intelligence and Machine Learning to provide a personalized, predictive, and effortless customer experience. Initially, the partnership will focus on making the following solutions available in Japan:
  • [24]7 Virtual Agent technology enables companies to automate interactions and deflect calls away from high-cost channels. This technology makes it easy for consumers to find answers on digital self-serve channels, delivering fast, effective automated support.
  • [24]7 Chat uses intent-driven engagement and predictive analytics to enhance customer experience and improve agent effectiveness. [24]7 Chat is tightly integrated with [24]7 Virtual Agent technology. Additionally, a new Chat widget enables integration into any third-party desktop.
PV Kannan - Image
PV Kannan

“Improving customer experience is a universal challenge facing companies worldwide. As one of the most prominent and successful businesses in Japan, Mitsui deeply understands the needs of Japanese companies and their desires to deliver superior customer experience. Through its affiliate corporations, Mitsui has the expertise and ability to execute on its vision, making the company an ideal partner for us,” said PV Kannan, chief executive officer of [24]7.

 

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