Customer Experience Management

BMC’s Digital Workplace Solution To Redefine The Future Of Work

The Cloud-Based Solution Puts Employees At The Center Of Anytime, Anywhere, Any Device Experience

BMC, a global leader in IT solutions for the digital enterprise, introduced the BMC Digital Workplace, which is a cloud-based service that aims to redefine the future of work by transforming the digital workplace experience by placing employees at the center.

With automation and artificial intelligence becoming an increasingly important enabler of digital business, many employees are concerned about its impact on their careers and future as part of a human workforce. According to a 2017 study by BMC and Opinion Life, 40 percent of global workers fear that they won’t be able to keep up with the rate of change required by a digital business. Moreover, 88 percent of those surveyed emphasized the responsibility of creating innovative cultures to their employers.

Responsive leaders recognize this as imperative for change and plan for the future of work by evolving the services with a people-centric approach that encourages and empowers employees to learn new digital skills. BMC’s Digital Workplace transforms the corporate culture to revolve around the employees’ needs and gives them the tools and services needed to be successful in an era defined by disruption and agility.

To meet a growing influx of digital natives and their workplace expectations, organizations must adapt to create more open, collaborative, and purposeful environments that enable employees to have the same consumer-oriented experience at work that they enjoy in their personal lives.

Nayaki Nayyar

Nayaki Nayyar, President, Digital Service Management, BMC

Nayaki Nayyar, President, Digital Service Management at BMC, said, “The future of work will be built on transformative digital workplaces that engage and empower employees by placing them at the center of an increasingly-cognitive enterprise. Companies that fail to prepare for a business landscape where artificial intelligence, machine learning, robotics, and automation redefine how we work will have difficulty attracting and retaining skilled workforces. Our BMC Digital Workplace solution increases the ability to deliver on those criteria by providing key digital workplace capabilities in the cloud or on-premise, that transforms the way we work.”

BMC Digital Workplace, which is available both on cloud and on premise, enables IT, HR, Legal, facility management, and any other line-of-business groups to offer employees a one-stop-shop for the tools and information they need to work effortlessly. Combining native mobile apps and context and location-aware services, workers can find answers, request services, and ask for help with ease.

Tyler Lowe

Vice President & Senior Service Delivery Manager, Bank of America

Tyler Lowe, Vice President & Senior Service Delivery Manager, Bank of America, noted, “Creating a successful digital workplace requires not thinking about a workplace at all, but rather how employees have access to the information, apps, and services they need without being dependent on someone else. Our digital workplace strategy empowers an employee experience designed to enable more efficiency, productivity, and self-sufficiency so employees can focus on what matters most: delivering great customer service.”

Also Read: Qualtrics Introduced Innovative Customer Experience Improvements

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