ONE Engagement Hub from Thunderhead was selected by the global advisory firm to add value to client relationships
ONE Engagement Hub from Thunderhead was chosen by EY to enhance the value and efficiency of client relationships and engagement. The former is known as the leader in enterprise technology for customer engagement and EY is a global leader in assurance tax, advisory and transaction services.
Being a cloud-based customer engagement platform, ONE Engagement Hub from Thunderhead empowers enterprises spanning multiple industrial sectors with specific customer insights and real-time journey behavior. This allows them to strategize, and optimize sales and marketing efforts and outcomes across departments to effectuate conversation-led engagement.
EY selected ONE’s engagement layer to comprehensively analyze and engage customers by connecting with them throughout their digital and offline journeys in real time. It intends its advisory teams to benefit from this engagement model by gaining insights to drive intelligent and conversational interactions with their customers and businesses. This, in turn, will enrich client relationships and build deeper brand loyalty.
Rob Moody, Chief Innovation Officer, EY UK & Ireland Transaction Advisory Services said, “EY is always looking for innovative and market-leading ways to improve how we engage with our clients and bring them the most relevant solutions from the extensive range of capabilities and assets we have available. We selected Thunderhead’s ONE Engagement Hub as it’s a genuinely innovative and unique solution that allows us to overcome the challenges of maintaining personal relationships in an increasingly digital world. By providing advanced insight into our clients and potential clients, ONE has very quickly helped us to understand their individual needs and have more meaningful and tailored conversations with them”
According to Glen Manchester, Thunderhead CEO and founder, “EY’s vision is to help build a better working world. ONE allows them to truly put their clients at the center of their business and deliver an outstanding service to the ambitious businesses they serve. ONE enables brands like EY to build a Customer Operating System™ facilitating true omni-channel customer engagement. We’re proud to be working with EY on their visionary approach to creating valuable client relationships.”