Customer Experience Management

Zendesk Opens New ‘Customer Experience Hub’ in Manila

Zendesk, the leading customer service platform, has announced its expansion into APAC with a new office in Metro Manila, creating a cutting-edge ‘Customer Experience Hub’ for the region. The new office is a key space for the company, allowing the company to focus on the growing paid customer accounts in the APAC region. In 2016, the San Francisco-based firm registered 35% growth in its clientele and 50% rise in its employee numbers.

Zendesk chose Manila as its regional customer experience hub to access the readily available local pool of highly skilled, technical talent with strong English language ability. “The launch of the new office in Manila shows our commitment to grow in what is an important market for us for both customer experience and sales,” said Mikkel Svane, founder and CEO, Zendesk.

“We’re expanding into a space four times bigger than our previous location, with double the seats, in a unique and sustainable tower in Metro Manila. This investment also means we are able to contribute to local job creation.”

Zendesk, founded in 2007, went public in May 2014 after raising $85 million in six rounds of funding. The company builds customer-centric software to help companies manage their customer relationships better. It offers innovative software suite for the chat, talk, messaging, connect and mail services as part of the Zendesk family of products. The company first opened its offices in Manila in 2014 with a small team focused on sales, support, and pre-sales. Located in the heart of Southeast Asia, the Zendesk Manila office is now made up of a talented and skilled workforce that has expanded to five times the size since the initial launch.

The new Asia Pacific headquarters joins four other Zendesk offices in the region: Zendesk’s Asia Pacific Development Centre based in Melbourne, the APAC commercial headquarters in Singapore, and a sales office in both Tokyo and Bengaluru.

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