NewVoiceMedia, a leading global provider of cloud contact center and inside sales technology that enables businesses to have more successful conversations, has been named a finalist in the 2017 Call Centre Helper Top 10 Contact Centre Technology Awards. NewVoiceMedia is a Salesforce Platinum ISV Partner that offers personalized integrations for Salesforce CTI solutions. The winners will be announced in May later this year.
NewVoiceMedia offers Sales Intelligence, Workforce Management and Cloud Contact Centers solutions for leading B2B companies. NewVoiceMedia lets customers use Intelligent Communications Platform to work across the email, VoIP and social media channels, to get their queries and feedbacks resolved quickly. The platform integrates seamlessly with the Salesforce Sales Cloud, delivering a true cloud contact center solution for personalized service to every inquiry.
NewVoiceMedia has been nominated for its ContactWorld solution, a multi-tenant intelligent communications platform that enables sales and service reps to have more successful conversations with their customers. Core contact center functionality such as omnichannel contact routing, self-service IVR, automated outbound dialing, screen pops and instantaneous CRM.
Top 10 Technology Awards 2017 were founded to recognize the best products on the market and help contact center managers make informed decisions about the technologies they invest in. The winner is voted for by readers of Call Centre Helper, making the results impartial and providing an accurate picture of the best technology available.