Vonage for NetSuite SuiteApp Achieves ‘Built for NetSuite’ Status

Vonage

New SuiteApp Meets the NetSuite SuiteCloud Platform Development Standards and Documented Best Practices

Vonage, a leading provider of cloud communications for business, announced that the Vonage for NetSuite SuiteApp, powered by gUnify, has achieved “Built for NetSuite” status. The Vonage for NetSuite SuiteApp is designed to help enterprise customers increase efficiencies within their sales organizations and improve customer engagement by syncing customer interaction data into their NetSuite workflow.

Built for NetSuite is a program for NetSuite SuiteCloud Developer Network (SDN) partners, that provides them with information, resources, and a method to verify that their applications and integrations, built using the NetSuite SuiteCloud Computing Platform, meet NetSuite’s standards and best practices.

The “Built for NetSuite” program is designed to give NetSuite customers additional confidence that SuiteApps meet these standards. The Vonage for NetSuite SuiteApp enables sales professionals to easily connect and exchange information with NetSuite. This allows Vonage business customers who use NetSuite to effortlessly track client interaction and business workflow by providing access to critical customer data in real-time. The SuiteApp also allows employees to maintain a consistent business presence from anywhere, whether they are in the office or on-the-go.

Kenny Wyatt Vonage“With the Vonage for NetSuite SuiteApp, Vonage is helping businesses to enhance the efficiency and productivity of their employees by providing them with solutions to help them stay connected no matter how – or where – they choose to work,” said Kenny Wyatt, Chief Revenue Officer for Vonage. “Providing a seamless integration with business systems helps us deliver on our goal to drive better business outcomes for our customers. By becoming a NetSuite partner to expand upon our gUnify middleware technology, we are delivering greater flexibility, mobility and functionality to address the growing needs – and increasing mobile workforce – of our enterprise customers.”

“Vonage’s portfolio of advanced cloud communications solutions provides enterprise businesses with the ability to seamlessly connect a large and distributed sales force with their customers and across multiple locations,” said Guido Haarmans, Vice President, SuiteCloud Developer Network at Oracle NetSuite. “Together, we are changing the way our customers do business.”

With the SuiteApp, customers can also:

  • Make calls to any contacts directly from within NetSuite instead of launching a separate application.
  • Capture all call logs, regardless of the device used.
  • Receive notifications for incoming calls with real-time lookups into the NetSuite contacts directory.
  • Track activity history or create searchable notes associated with that history.

Additional features include inbound and outbound screen pop ups with answers, decline or voicemail options, note taking, dashboard and reporting.

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