The Era Of Private Customer Service Is Over, says Jay Baer
While previously, customer service representatives handled complaints over the phone, in-person, or through email, the era of private customer service is over. Now, thousands of people can read reviews online and know how brands operate, and it’s easy for a single customer to permanently tarnish the reputation of a company and penalize them for their poor customer service skills. This makes it more important than ever for a brand to step up their customer service game, particularly in the most public arena: social media.
In this new webinar, Magnificent Marketing teams up with content marketing expert Jay Baer of Convince & Convert to present a new webinar on how to use social customer service to improve a business.
In the webinar, Magnificent and Baer cover the following topics:
- The end of the face-to-face advantage
- The importance of answers
- The most valuable customers
- Doing an “honesty” audit
- Techniques for different types of complainers