ACI Worldwide and Worldpay to Drive Global Acceptance of Alternative Payment Methods

Worldpay will utilize ACI’s UP eCommerce Payments solution to accelerate roll-out of Alternative Payment Methods to its global merchant network ACI Worldwide, a leading global provider of real-time, any-to-any electronic payment solutions for banks, intermediaries, merchants and corporates, announced an international relationship with Worldpay, Inc., a global leader in payments processing technology and solutions. Worldpay will utilize ACI’s award-winning UP eCommerce Payments solution to accelerate the roll-out of…

60 Broadcasters to Deliver Torque Esports’ Online Racing Into More Than 600 Million Homes Worldwide

Legends Trophy, All-Star Cup and Jones Soda Last Chance Qualifier events to be shown worldwide The ground-breaking Torque Esports-created esports racing competition, The Race All-Star Series - Fully Charged by ROKiT Phones, is set to reach more than 600 million homes with a record-setting TV package bringing virtual racing to a massive international audience. The esports racing event was created to fill the motorsport entertainment drought caused by the COVID-19 pandemic. From concept to green flag in only 72 hours –…

TechBytes with Wendy Johnstone, Chief Operating Officer, Asia Pacific at Zendesk

Hi Wendy, please tell us about the recent findings in your latest research in partnership with Enterprise Strategy Group (ESG). Working with ESG, we set out to understand the extent to which the customer experience yields business results. Our research found there is indeed a clear link between investing in CX and business growth in areas such as market share, increased customer spend, and pivoting processes over the last six months. That said, the majority of businesses in the Asia Pacific are still in the early…

NexTech AR Announces Major Expansion Into Asia-Pacific Market

NexTech AR Solutions, an emerging leader in augmented reality for eCommerce, AR learning applications, AR-enhanced video conferencing, and virtual events announced that it is expanding its services into the Asia-Pacific market after establishing a presence in Singapore. To support this expansion, NexTech has hired Yau Boon Lim, a technology industry veteran with over 25 years’ experience in strategy, planning, marketing, operations, and business management for various industries in the Asia Pacific market. Lim has held…

Medallia Partners with Tableau to Help Companies Visualize Customer Experience Data and Get it Into the Hands of More Customer-Facing…

New partnership and integration gives Medallia customers API-based connector to integrate Medallia experience management feedback insights into Tableau Medallia, (MDLA) the global leader in experience management, announced it has partnered with Tableau, the leading analytics platform. This partnership brings together Medallia’s best-in-class experience insights with Tableau’s advanced analytics and data visualization capabilities enabling more people across the enterprise to uncover powerful insights and make data-driven…

Frost & Sullivan Names Vonage Asia-Pacific Communications Platform as a Service (CPaaS) Provider

For the second year in a row, Frost & Sullivan has named Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, as the Asia-Pacific Communications Platform as a Service (CPaaS) Provider of the Year. Vonage was recognized for the Vonage Communications Platform, which allows for the integration of fully programmable APIs into existing products, workflows, and systems and from which the Company’s unified communications and contact center solutions are built. The Vonage…

Vision Critical Welcomes SaaS Veteran Steven Medeiros to Head Asia Pacific and Japan

Medeiros joins the CXM-focused executive team to lead and execute the company’s growth strategy in the Asia Pacific region Vision Critical, a continuous customer insights solution provider, announced the appointment of Steven Medeiros to the position of General Manager, Asia Pacific and Japan. Medeiros joins the Vision Critical executive leadership team to expand the company’s high-growth trajectory in these regions and support its clients and partners in driving excellence in the customer experience management (CXM)…

VXI Global Solutions Honored for Innovation & Leadership in Worldwide Customer Care

VXI Global Solutions, a leader in customer experience management and business process outsourcing, today announced it has won 2 Gold Stevie awards in the 2020 Asia-Pacific Stevie Awards. More than 1,000 nominations from organizations in the 29-nation APAC region of all sizes and in every industry were evaluated in this year’s competition. Winners will be celebrated during a virtual event 22 September, 2020. Demonstrating its global leadership in customer care, customer experience (CX) and contact-center services, VXI won…

Insight Named Microsoft Worldwide Customer Experience Partner of the Year

Insight also recognized as finalist in Retail and Solution Assessment categories of Microsoft’s global awards Insight Enterprises, the global integrator of Insight Intelligent Technology Solutions for organizations of all sizes, was named as Microsoft’s 2020 Worldwide Customer Experience Partner of the Year on Monday for its ability to understand today’s business to business (B2B) buyer, meeting them where and how they like to engage. Insight’s end-to-end approach to digital transformation was recognized as key to…

Highspot Announces Summer 2020 Product Release to Empower Revenue Teams Worldwide

Comprehensive Enterprise Features Help Improve Sales Performance, Empower Digital Selling and Virtual Enablement, and Deliver a Seamless Salesforce Experience Highspot, the sales enablement platform that reps love, today announced its Summer '20 release, delivering robust enterprise capabilities that empower revenue teams to make every customer conversation count. Amidst the shift to long-term digitized selling and virtual enablement, companies worldwide are using Highspot to effectively align sales and marketing on the…

M-Files Partners with Fuji Xerox Asia Pacific to Deliver Intelligent Information Management Solution

Strategic Alliance Accelerates Digital Transformation for Asia Pacific-Based Businesses with AI-Powered Hybrid Cloud Offering M-Files Corporation, the intelligent information management company, announced its partnership with Fuji Xerox Asia Pacific Pte Ltd to deliver a digital business solution for companies in the Asia-Pacific (APAC) region, featuring automated workflows together with intuitive information management and compliance support that is deployable in the cloud, on-premise or both. Marketing Technology News:…

8×8 Launches Open Communications Platform to Deliver and Scale Work-from-Anywhere Enterprise Communications for Organizations Worldwide

New CPaaS, Enterprise-Grade Telephony for Microsoft Teams, Performance Monitoring and End-to-End Interaction AI Capabilities on a Single Open Platform Provides Security, Scalability and Extensibility to Strengthen Business Responsiveness and Resilience 8x8, Inc., a leading integrated cloud communications platform, launched the 8x8 Open Communications PlatformTM, the industry’s most complete portfolio of work-from-anywhere enterprise communications. 8x8 uniquely brings together the essential elements required in an…

TTEC Announces Worldwide Availability of Virtual Contact Center Solutions

New offering enables brands and government agencies to deploy contact center operations from anywhere TTEC Holdings, Inc., a leading digital customer experience (CX) technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands and government agencies, has today announced the availability of virtual contact center solutions in the Asia Pacific and European regions. TTEC's at-home solutions combines the quality…

Conductor Enters Latin America With ACI’s Cloud-Enabled Solutions Powered by Microsoft Azure

Delivering Innovative Payment Services in the Public Cloud Is Key to Conductor’s Growth Strategy ACI Worldwide, a leading global provider of real-time electronic payment and banking solutions, announced that Conductor, a leading Brazilian-based card processor, is spearheading its entrance into the Latin American acquiring market using ACI’s UP Retail Payments and UP Payments Risk Management solutions, which it will deploy in the public cloud powered by Microsoft Azure. Conductor, leading Brazilian card processor,…

Subscription Usage Patterns Worldwide – 2Checkout Survey

Despite current market uncertainties, shoppers continue to exhibit an appetite for subscriptions in 2020 2Checkout, the leading all-in-one monetization platform for global businesses, released the key findings from its recent consumer subscription usage survey, conducted on a global audience during the months of March and April 2020. The survey results provide valuable insights into consumer sentiment across multiple dimensions, including popular subscription categories, adoption rates, preferred billing cycles and payment…

Top Challenges Digital Marketing Agencies Are Facing

The Digital Marketing world is changing rapidly and the recent COVID-19 pandemic brings new challenges for agencies. Many can no longer rely on the same techniques they’ve used in previous years. Instead, agencies must ride the waves of change and be quick to adapt to stay afloat.  Here’s a look at some of the top challenges Digital Marketing agencies are currently facing. Adoption of New Technology According to the Gartner CMO Spend survey 2019-2020, MarTech spend now accounts for 26% of total Marketing budgets…

Cloud Communications Leader Sinch to Acquire SAP Digital Interconnect to Redefine How Businesses Worldwide Engage With Their Customers

Sinch AB (publ), a global leader in cloud communications for mobile customer engagement, and SAP SE announced that Sinch AB has entered into a definitive agreement to acquire SAP’s communications unit SAP Digital Interconnect (“SDI”). SDI offers cloud-based communications products and serves more than 1,500 enterprise customers throughout the world. Sinch and SDI share a focus on digital business transformation, creating a first-class customer experience, and ensuring the highest possible quality of services. Sinch will…

Outreach Announces “Outreach Kaia,” Real-Time Knowledge AI Assistant Which Helps Customer-Facing Reps Sell Smarter and Close…

Outreach Kaia uses artificial intelligence to make sales engagement more efficient and productive for enterprises and fast-growth companies Outreach, the number one sales engagement platform, today announced Outreach Kaia (Knowledge AI Assistant), a revolutionary real-time, voice-enabled knowledge assistant powered by artificial intelligence (AI) that makes every sales rep more effective and every customer conversation more productive. The new product was unveiled today at Outreach's flagship event, the Unleash Virtual…

TAG Analysis of Asia-Pacific Markets Shows Success of Industry Anti-Fraud Programs

Asia-Pacific Fraud Snapshot Conducted by The 614 Group Finds 91 Percent Less IVT in TAG Certified Channels vs. Industry Average The Trustworthy Accountability Group (TAG), an advertising industry initiative to fight criminal activity in the digital advertising supply chain, today released a snapshot of ad fraud across a range of Asia-Pacific markets, showing dramatically lower IVT rates in TAG Certified Channels when compared with global industry averages. Trustworthy Accountability Group Conducted…

Alibaba Named by Gartner as Third Biggest Global Provider for IaaS and First in Asia Pacific

Maintained its position for the third consecutive year Alibaba Cloud, the data intelligence backbone of Alibaba Group, announced that it has the third biggest market share in the global Infrastructure as a Service (IaaS) market and the biggest in the Asia Pacific region for the third year in a row in 2019, said the leading global research and advisory firm Gartner in its latest report. “We look forward to continuing our work, which enables our global customers and partners to expedite their digital…