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Aircall And TBI Announce Strategic Channel Partnership

Aircall, a leading provider of cloud-based phone and contact center solutions, joins TBI’s portfolio to offer scalable CCaaS solutions to thousands of partners nationwide Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, announced a strategic partnership with TBI, the nation’s leading technology brokerage firm. Under this new program, Aircall and TBI will help more businesses replace aging infrastructure by offering a software-first…

Smart & Final Deploys Hypersonix’s AI-Driven Analytics

Cloud platform optimizes e-commerce and in-store capabilities for California retailer Smart & Final is rolling out Hypersonix’s AI-driven analytics platform to support the company’s enterprise analytics and digital transformation initiatives. The two companies started working together sixty days ago on a successful pilot program. With this announcement, Smart & Final officially joins a handful of early adopters in the grocery and consumer-commerce industries turning to the innovative company to help navigate the…

Kickbox Launches New Email Deliverability Suite, Ready for Market

Leading email verification company expands platform to include new email deliverability solutions to transform how organizations manage, monitor & solve inbox placement issues Kickbox, the market leader in email verification, announced the introduction of a comprehensive Email Deliverability Suite equipped to easily identify, prevent, and solve inbox placement issues. The Kickbox Deliverability Suite has been built from the ground up to meet the needs of small to large organizations in today’s digital marketing…

Aarki Selected as the Best AI Product in Marketing & Adtech

Aarki, a leading AI-enabled mobile marketing platform, is thrilled to announce that it was named winner in the category “Best AI Product in Marketing & Adtech” in the CogX 2020 awards, the world’s leading festival of AI and emerging technology. “It is exciting and rewarding for us to receive this accolade, our second AI award this year,” said Levon Budagyan, Aarki’s chief technology officer and co-founder. “This would not be possible without the continuous innovations from our proactive and strategic team. This award…

Scalefast Raises $22 Million Series B Round to Lead Future of Direct-to-Consumer eCommerce

Digital commerce solution raises Series B from investment partners Xplorer Capital, Stereo Capital, FJLabs, Benhamou Global Venture and Crédit Mutuel Equity Scalefast, a Los Angeles-based digital commerce solution that is changing the way brands do direct-to-consumer (DTC) eCommerce, has raised a $22 million Series B funding round. Scalefast plans to use this funding to expand its team, footprint and product offering to further support existing and new customers. Marketing Technology News: Veteran Retail Tech…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Wunderman Thompson (E-commerce), UJET (Customer Experience), Zoomd Technologies (Mobile Marketing), Lytics (Customer data platform), and Sapiens (Customer Engagement). Amazon Online Shopping Trends Boost E-Commerce Sales during the Pandemic Wunderman Thompson Commerce’s study shows the winners and losers of lockdown as Amazon and Tesco reign supreme. New research by Wunderman…

How to Send Empathetic Emails During COVID-19 Crisis?

As the world grapples with the effects of the pandemic COVID-19, marketers all around the world have seen their businesses slow down. The staff has got a work-from-home directive and email calendars have gone to scrap. They are left to think about what should be the Marketing plan going forward.  Primarily the question faced is: What kind of communication should the brand send during a crisis like corona pandemic to their customers?  Email is the most preferred channel by marketers as it is the cheapest on investment…

Veteran Retail Tech Entrepreneur, Donny Askin, Joins Newmine

Newmine, a retail technology and consulting firm and the innovator behind the first AI/ML returns reduction platform Chief Returns Officer®, announced today the appointment of Donny Askin as Executive Vice President and Partner Newmine, a retail technology and consulting firm and the innovator behind the first AI/ML returns reduction platform Chief Returns Officer, announced the appointment of Donny Askin as Executive Vice President and Partner. Donny has been a longtime advisor to Newmine and brings over four decades of…

Okta Raises the Industry Bar With 99.99% Uptime for Every Customer

The world’s leading independent identity platform delivers unprecedented global reliability for millions of remote workers and consumers Okta, Inc., the leading independent provider of identity for the enterprise, announced a major milestone in cloud reliability and uptime, offering 99.99% uptime to all customers in every region of the world at no additional cost. Through its distributed and highly available cloud architecture, now Okta customers of every size – whether free developer instances, up to the largest…

Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement

Avaya's solutions combine resources, insights, and knowledge from across the organization to deliver outstanding customer and employee experiences Based on its recent analysis of the North American workforce engagement management (WEM) market, Frost & Sullivan recognizes Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, with the 2020 North American Growth Innovation Leadership Frost Radar Award. The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio…

Mediagrif E-Commerce Platform Orckestra Chosen As Exhibitor At New Retail TechLab

Mediagrif Interactive Technologies Inc., a leader in SaaS commerce technologies, is proud to announce that its enterprise-grade e-commerce solution – Orckestra – has been selected as one of the exhibitors at the new Retail TechLab in Copenhagen. Retail TechLab is an initiative to explore, exhibit and test solutions for the future of retail, established with the collaboration of the Danish government, the Danish Business Association, and numerous educational and corporate institutions including Microsoft. Recommended AI…

Europe Lagging On AI Development, Samsung And IBM Lead In AI Patent Race

Award-winning OxFirst, a specialist in the law and economics of IP, has released research that reveals the hidden secrets behind global patent registrations and information on the economic value of patents in the AI sector. While Samsung, IBM and Tencent dominate with the highest number of patents filed, fierce competition between the US and China overshadows other countries, including the EU. Marketing Technology News: AdTech Partnership: Bonzai Brings Creative Ad Formats to Adobe Advertising Cloud Multiple neural nets,…

How to Use AI & Machine Learning to Make Social Media Marketing Decisions

Northern Light CEO C. David Seuss presented a virtual session at The Market Research Event (TMRE) Digital Week on June 24, about the value of new, AI-driven tools for "decision-oriented analysis" of social media posts to help set and refine an organization's product marketing strategy. Seuss' talk, entitled "Using Machine Learning to Make Social Media Marketing Decisions," focused on analyzing Twitter – the most text content-rich social media platform – for the specific purpose of gleaning business insights valuable to…

Avaya Cloud Office UCaaS Solution Now Available in Australia, Canada, and the UK

Avaya Holdings Corp. and RingCentral Inc. announced the global expansion and general availability of Avaya Cloud Office by RingCentral in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Avaya Cloud Office is experiencing rapid global customer adoption, enhancing the way organizations communicate with customers, partners and with colleagues through an all-in-one solution that delivers seamless…

Trend Micro Finds 72% of Remote Workers Have Gained Cybersecurity Awareness During Lockdown

Survey reveals users take security training seriously, but may still engage in risky behaviour Trend Micro Incorporated, a global leader in cybersecurity solutions, released survey results that show how remote workers address cybersecurity. Nearly three quarters (72%) of remote workers say they are more conscious of their organisation’s cybersecurity policies since lockdown began, but many are breaking the rules anyway due to limited understanding or resource constraints. Trend Micro’s Head in the Clouds study is…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Qualtrics (Customer experience), Nuxeo (Content), Vonage (Unified Communications), Informatica (Data Management), and Digital River (E-commerce). Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration Qualtrics, the leader in customer experience and creator of the experience management category, announced enhancements to their Voxpopme integration,…

Gartner Says CMOs Remain Optimistic About Budgets Post-COVID19, Despite Bleak Outlook from C-Suite Colleagues

Survey of 432 CMOs Reveals Marketing Must Prepare for Further Budgets Cuts as a Result of COVID-19 While companies have cut back on marketing budgets due to COVID-19, 73% of CMOs expect the pandemic’s negative impact to be short lived, with a positive outlook for business performance in the 18-24 months, according to Gartner’s CMO Spend Survey 2020. In fact, CMOs report they expect to increase investments across major channels and resource areas in 2021. Gartner warns that this outlook may be overly optimistic. “Marketers…

New Training Course Aims to Make it Easy to Get Started with EdgeX Foundry

Course explains what EdgeX Foundry is, how it works, how to use it in your edge solutions, leveraging the support of LF Edge's large ecosystem The Linux Foundation, the nonprofit organization enabling mass innovation through open source, today announced the availability of a new training course, LFD213 - Getting Started with EdgeX Foundry. LFD213, was developed in conjunction with LF Edge, an umbrella organization under The Linux Foundation that aims to establish an open, interoperable framework for edge computing…

IDology’s ExpectID Identity Verification and Anti-Fraud Solution Now Available to Microsoft Azure

Multi-layered global identity verification deters fraud and delivers a seamless end-user experience IDology, a GBG company, announced a partnership with Microsoft to integrate its innovative ExpectID identity verification and anti-fraud solution with the Microsoft Azure Active Directory (Azure AD) External Identities. ExpectID is now available to Azure Active Directory customers for easy, plug-and-play access to multi-layered global identity verification as a service that elevates trust, facilitates onboarding, increases…

Digicel Ceases All Paid Advertising On Facebook Platforms In Anti-Hate Speech Stand

Digicel will cease all paid advertising activities on Facebook platforms globally for the month of July, it was announced today, as the company takes a stand against hate speech online. The move is in solidarity with a number of leading global brands who have moved to send a strong message to Facebook that enough is enough and force it into affirmative action instead of idly standing by as its platforms are used to spark and spread negative, damaging and violent messaging. Marketing Technology News: iconectiv Appoints…