Avaya Spaces® Adds New Capabilities To Its Modern Workstream Collaboration Platform For the Hybrid Work-From-Anywhere Era

Avaya , a global leader in solutions to enhance and simplify communications and collaboration, today announced new capabilities for Avaya Spaces, the modern workstream collaboration (WSC) platform that offers evolved Unified Communications capabilities via a user’s preferred device. AI-enhanced meetings and simpler, integrated voice and video calling powered by Avaya OneCloud™ CPaaS (Communications Platform as a Service) can now extend existing on-premise calling technology with Avaya Spaces. “The past year has…

Avaya Announces New AI Capabilities to Improve Customer Experience

Avaya AI Virtual Agent Enhanced - the newest co-innovation with Google Cloud – now being adopted by customers worldwide Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud™ CCaaS and OneCloud™ CPaaS portfolios are now available with Avaya AI Virtual Agent Enhanced, new human-like automation features that significantly improve customer experience and contact center efficiency. This expanded conversational AI capability leverages Google Cloud…

Avaya Cloud Office UCaaS Solution Introduced in Five Additional Markets

Avaya and RingCentral Inc. announced that Avaya Cloud Office by RingCentral, the unified communications solution offering team messaging, video meetings, and cloud PBX is expanding availability to five of the largest economies in Europe in December – Austria, Belgium, Germany, Italy, and Spain. With the addition of these five new countries, Avaya Cloud Office has expanded its global market presence to 12 countries since its U.S. launch in March, with additional markets planned for 2021. Today’s announcement comes just…

Avaya Appoints Rob Theis to Its Board of Directors

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that Rob Theis, General Partner of venture capital firm World Innovation Lab, has been appointed as an independent member to its Board of Directors effective November 6, 2020. The appointment will increase the size of Avaya’s Board to eight members, including seven independent directors. Marketing Technology News: Grandstream Releases New HD Video Conferencing Endpoint for IPVideoTalk “We are extremely pleased to…

Verint and Avaya Expand Partnership

Verint Systems Inc, The Customer Engagement Company, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to integrate Verint Knowledge Management with Avaya OneCloud CCaaS, a modern browser-based desktop that consolidates relevant customer details, including customer journey touchpoints, and frequently used applications into a consolidated view to increase customer responsiveness, eliminate screen switching and personalize customer interactions.…

Avaya and RingCentral Announce Expansion of Unified Cloud Communications Offering – Avaya Cloud Office Across Europe to Keep Businesses…

Avaya and RingCentral Inc. announced the expansion of Avaya Cloud Office by RingCentral across Europe, with the solution now generally available in France, Ireland, and the Netherlands. In addition, the companies also announced that they have signed their first seven-figure deal with a large United Kingdom-based Government customer. This geographic expansion of Avaya Cloud Office follows the launch of the solution in Canada, the United Kingdom, and Australia in June and the United States in March. Since then, the solution…

Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement

Avaya's solutions combine resources, insights, and knowledge from across the organization to deliver outstanding customer and employee experiences Based on its recent analysis of the North American workforce engagement management (WEM) market, Frost & Sullivan recognizes Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, with the 2020 North American Growth Innovation Leadership Frost Radar Award. The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio…

Avaya Cloud Office UCaaS Solution Now Available in Australia, Canada, and the UK

Avaya Holdings Corp. and RingCentral Inc. announced the global expansion and general availability of Avaya Cloud Office by RingCentral in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Avaya Cloud Office is experiencing rapid global customer adoption, enhancing the way organizations communicate with customers, partners and with colleagues through an all-in-one solution that delivers seamless…

Avaya Honored for Exceptional Innovation in Customer Experience Solutions

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced today that Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, has been recognized as a 2020 CUSTOMER magazine Product of the Year Award winner. Avaya Conversational Intelligence helps enable organizations to deliver significantly improved customer experiences that can increase brand satisfaction and drive more positive engagements…

Online Video Streaming Giant iQIYI Seamlessly Serves Over 500 Million Users During COVID-19 With Avaya Work-from-Anywhere Solutions

Avaya replaced legacy UC platform and is now scaling across multiple country locations iQIYI, one of the largest online video platforms in the world with over 500 million monthly active users, has ensured business continuity and its ability to serve its massive customer base at a time of enforced remote-working, with collaboration and communications solutions from Avaya Holdings Corp. . iQIYI has implemented what it refers to as its intelligent office system based on unified communications (UC) and collaboration apps from…

Avaya Earns CRN 5-Star Rating For Enabling Partner Innovation and Customer Success

Avaya Edge Partner Program Recognized for the 11th Consecutive Year Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced today that CRN®, a brand of The Channel Company, has given Avaya a 5-Star rating in its 2020 Partner Program Guide. This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of…

Avaya Identified as a Leader for 3rd Consecutive Year in Aragon Research Globe for Unified Communications and Collaboration Based on its…

Leadership Designation Includes Completeness of Strategy and Performance in Addressing Customer Needs Avaya Holdings Corp, a global leader in solutions to enhance and simplify communications and collaboration, has been named a Leader in The Aragon Research Globe for Unified Communications and Collaboration, 2020. #TechNews: @Avaya Identified as a Leader for 3rd Consecutive Year in @AragonResearch1 Globe™ for #UnifiedCommunications & #Collaboration Based on its Innovative #Cloud Offerings According to the report,…

Avaya OneCloud ReadyNow Wins Accolade as the Quickest Path to Cloud for Large Enterprises

Providing a Dedicated, Secure Infrastructure That is Highly Configurable, Flexible and Scalable, Avaya’s Private Cloud Offer Receives Unified Communications Excellence Award from TMC Global Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced that its Avaya OneCloud ReadyNow private cloud solution has been recognized with a Unified Communications Excellence Award by TMC, a global, integrated media company. The award honors companies who have developed…

ConvergeOne Expands Mid-Market Portfolio through C1CX with Avaya Cloud Office for Seamless Communications Across Multiple Channels

ConvergeOne, a leading global IT services provider of collaboration and digital infrastructure solutions, announced that it has expanded its mid-market portfolio through the launch of ConvergeOne Cloud Experience (C1CX) with Avaya Cloud Office. C1CX is a secure, scalable, comprehensive collaboration solution, providing a complete user experience that changes the way people communicate, share content, and manage projects—all with the goal of getting more done with less. C1CX with Avaya Cloud Office contains the full…

Avaya and RingCentral Announce Avaya Cloud Office is Now Generally Available, to Meet Growing Global Need to Work, Meet and Collaborate From…

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, announced general availability of the highly anticipated Avaya Cloud Office by RingCentral solution. Marketing Technology News: MatchCraft’s CEO Wins the Localogy Excellence Category Builder Award Avaya Cloud Office enhances the way organizations communicate with customers, partners and…

Avaya Offers Complimentary Work from Anywhere Contact Center Solutions to Help Address COVID-19 Challenges

Avaya has already enabled over 150,000 agents worldwide to work remotely in response to the pandemic, and is providing global technical hotlines to help organizations maintain customer engagement and business continuity Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced that it will provide additional help for contact center clients around the world who are challenged with maintaining high levels of customer engagement while they adapt to a remote…

Avaya, Cisco and Genesys Contact Center Customers Can Move to the Cloud for Free With Talkdesk Boost for Business Continuity in 15 Days

Talkdesk Boost for Business Continuity neutralizes the impact of natural disasters on support operations with fast and easy transitions from on-premises to cloud contact center solutions Contact centers are high-risk locations for operational shut down due to virus spread or other natural disasters Talkdesk Boost enables the acceleration of digital transformation by augmenting existing on-premises systems with modern, intelligent cloud contact center applications In response to the Coronavirus outbreak,…

eGain Partners With Avaya to Deliver Digital-First Customer Engagement

eGain, the leading provider of omnichannel customer engagement solutions, announced that it has partnered with Avaya to accelerate digital transformation of customer engagement. Today’s customers seek instant gratification and demand digital-first experiences across touchpoints.  For example, a customer may receive a promotional SMS-based offer from her bank, choose to instantly engage with a conversational virtual assistant via messaging, get qualified as a hot lead, and get connected in real-time to chat with a banker.…

Avaya and RingCentral Introduce Avaya Cloud Office, Making Cloud Communications Simple

Avaya ENGAGE 2020 will showcase this all-in-one cloud solution for voice, team messaging, meetings, video conferencing, collaboration and more Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, introduced Avaya Cloud Office by RingCentral. Together, Avaya and RingCentral are redefining business communications by offering a solution…

Avaya Appoints Simon Harrison as Chief Marketing Officer

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced it has appointed Simon Harrison as senior vice president and Chief Marketing Officer, effective January 27th. Harrison joins Avaya from leading research and advisory firm, Gartner, where he was research director and lead analyst for the Unified Communications and Contact Center industry. #Technology Marketing News: @Avaya Appoints @simonharrisonme as Chief #Marketing Officer #ExperiencesThatMatter As CMO,…