Accops VoIP Solution Helps Optimise Costs, Boosts Performance of Work-From-Home BPO Users

Accops Systems, a one-stop destination for all remote work requirements, has come up with a comprehensive and cost-effective solution that can deliver high-quality, wire-speed voice and customer data securely to call centre executives working from home, enabling uninterrupted customer services and business processes from anywhere. Using Accops solution for voice traffic, organizations can equip their remote workforce to attend to customer needs anytime, anywhere, using any device and any network, without worrying about…

One of the Top BPOs in Peru, Vivax, Deploys Bright Pattern Contact Center with NewGO, Leading Solution Consultant in Latin America

Bright Pattern increases contactability, close rate for new business, and customer satisfaction for Vivax with the deployment of advanced omnichannel cloud contact center software Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by Vivax, one of the leading business process outsourcers in Peru. Bright Pattern was selected for its advanced integrations to top CRM providers, easy to use and customizable platform, 100% cloud-based platform, and true…

Bright Pattern Contact Center Chosen by Everise, Next-Generation BPO

Bright Pattern selected by Everise to provide advanced Customer Experience solutions to innovative connected device start-ups Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was chosen by Everise to power omnichannel customer support in the cloud. Everise selected Bright Pattern Contact Center for its omnichannel capabilities, easy-of-use, mature cloud infrastructure with 100% uptime, out-of-the-box integrations to multiple top CRM providers, and the company's flexible…

UnityBPO Elevates Customer Experiences With Genesys Cloud

Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital management of their healthcare. UnityBPO is a rare health IT services provider with one purpose – to be a lifeline for clinicians and patients in their use of technology. To achieve that goal, UnityBPO recently deployed Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, to modernize the experience it delivers and blend customer…

Multinational BPO ContactPoint 360 Expands Global Footprint With New Customer Experience and Technology Campus in Athens, Greece

Offering Affordable, High-Tech CX Solutions to European Clients ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact center and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact center services. The Global Contact Center Operator, ContactPoint, 360, Inc., based in Toronto, Canada with locations in North America, South…

Insurance Carriers Look to BPO Providers to Gain Technological Edge

ISG Provider Lens Report Finds the Industry Embracing Robotic Process Automation, Social Media and Robo Advisors The insurance industry is rapidly adopting new technologies, and carriers are looking for business process outsourcing providers to help solve their business problems and increase profits, according to a new report published today by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens Digital Insurance BPO Services Archetype Report also finds many…

Startek Named ‘Malaysia BPO Provider of the Year Award’ 2019 by Frost & Sullivan

Startek, Inc., a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia BPO Provider of the Year 2019. This accreditation acknowledges Startek for its world-class operations and commitment to provide extraordinary customer experiences across Asia Pacific markets. The recipients of the annual Frost & Sullivan Malaysia Excellence Awards were based on in-depth research conducted by Frost & Sullivan’s analysts. The nominated companies were evaluated on a…

iSON Xperiences Commended by Frost & Sullivan for its Rapid Growth in the African BPO Market

As the leading customer experience delivery partner in sub-Saharan Africa, iSON places heavy emphasis on technology-powered growth Based on its recent analysis of the African business process outsourcing (BPO) market, Frost & Sullivan recognises iSON Xperiences with the 2019 African Company of the Year Award for its focus on developing the domestic African BPO markets. It has grown to be almost five times the size of its nearest competitor in Africa in terms of revenue and head count. The company believes that…

Aegis Included in Gartner’s Market Guide for Key Customer Management BPO Service Providers 2018

Aegis Customer Support Services Private Limited, a global outsourcing and technology services company, announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers 2018 report by Gartner Inc. Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the report. "At Aegis we are committed to continue offering innovative services and solutions to our clients that positively enhances…

ibex Announces Appointment of Two New Board Members

Company Announces Appointment of Gerard Kleisterlee and Bob Dechant, CEO of ibex ibex announced the appointment of Gerard Kleisterlee, former chairman of Vodafone Group, to its board of directors as an independent non-executive board member, and the addition of Robert Dechant, who serves as the chief executive officer of ibex, to increase the size of the board from six to eight directors. The appointments took effect on January 8, 2021. “We are delighted Gerard has joined the ibex board,” said Bob Dechant, CEO of ibex.…

TechBytes With Ritesh Idnani, President Of Business Process Services, Tech Mahindra

About Me Please tell us about the role you handle and how you arrived at TechMahindra I’ve been working in technology and technology-enabled business services for over two decades across IT services, BPO, SaaS/ BPaaS, outsourced product development, engineering research and development, and automation/ cognitive computing businesses. Prior to Tech Mahindra, I’ve held various senior executive leadership roles at large tech-focused organizations. At Tech Mahindra, I drive our business process services organization, digital…

ArenaCX Listed As Newest Partner In Zendesk Marketplace

ArenaCX, the world's first customer service marketplace delivering responsive support to businesses, announced their partner app listing in the Zendesk Marketplace. The ArenaCX app offers Zendesk's 170,000+ global customers access to flexible customer service labor from the ArenaCX network of vetted and ready-to-onboard contact centers. ArenaCX is modernizing the way companies outsource by creating a performance-based marketplace that allows its customers to easily trial and test new vendors. ArenaCX is streamlining the…

Uniphore and Tech Mahindra Announce Partnership

Uniphore, an early leader in Conversational Service Automation (CSA), announced that it has entered into a multi-year, multi-million dollar strategic agreement with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions to expand its global reach and drive IT innovation in the contact center as the industry adapts to an increasingly digitalized and remote work-friendly environment. As part of the agreement, Tech Mahindra and Uniphore will offer joint…

Radial Announces Ilias Simpson as Chief Executive Officer

Radial, a bpost group company, the leader in omnichannel commerce technology and operations, announced the appointment of Ilias Simpson as Chief Executive Officer of Radial and Parcels & Logistics North America. In his new role, Simpson will draw on his many years of industry experience, and most recently his tenure as Senior Vice President of Fulfillment Services and member of the executive leadership team to lead the company toward continued success and growth. Simpson comes to the role with expertise in business…

AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, celebrates the success of serving the AIM Media companies. AIM MEDIA companies include AIM Media Texas, LLC, AIM Media Indiana, LLC, and AIM Media Midwest, LLC. Collectively they publish 28 daily newspapers, several weeklies, and other media-related businesses in four states. The organization has selected TCN to provide Interactive Voice Response (IVR) and Agent Gateway solutions to…

EbixCash Acquires AssureEdge Global Services to Strengthen Back Office Offerings to Clients

EbixCash, a fully-owned subsidiary of Ebix, Inc., a leading international supplier of On-Demand software and E-commerce services to the insurance, financial, healthcare and e-learning industries, announced that it has acquired a 70 percent stake in a 1,800 person, pan-India based BPO company AssureEdge Global Services. AssureEdge is today recognized as the first independent customer retention and customer response organization in India, with a vareiety of BPO offerings via six contact centers across the country. AssureEdge…

Ericsson Emodo Tackles Ad Industry’s Data Inaccuracy Problem with Launch of First Inventory Solution Verified for Accuracy by Three UK…

Emodo Supply, verified by Three, establishes a new, higher quality standard for mobile ad inventory by verifying accuracy before bidding begins Emodo, an Ericsson company focused on data activation and monetization, is launching Emodo Supply, verified by Three UK. The product is an operator-verified solution that validates the accuracy and quality of advertising inventory in real time. This is the first advertising solution to emerge as part of its ongoing partnership with CKDelta, a member of CK Hutchison Holdings. With…

Atento Named Leader in Latin American CX Service Market

Atento's market share approximately three-times higher than second-largest provider in Latin America's aggregated domestic customer experience market Company maintains dominant position in Brazil with a 27.9% market share, 19.4 percentage points above second-largest competitor Atento S.A., one of the world's five largest providers of customer relationship management and business process outsourcing (CRM/BPO) services, announced today that Frost&Sullivan confirmed the Company's leading position in Latin America's …

UpCom DTS, Deploys Bright Pattern Contact Center with NewGO

Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by UpCom DTS. UpCom DTS is one of the leading business process outsourcers in Chile with over 1,700 collaborators. Bright Pattern was selected for its enterprise functionality, out-of-the-box CRM integrations, AI-powered quality management solutions, and the ability to scale up and down from the cloud to support UpCom DTS's clients seasonal demand fluctuations. Due to the pandemic, UpCom DTS needed a cloud…

Atento Announces Appointment of New Independent Board Director

Atento S.A., one of the world's top five largest providers of customer relationship management and business process outsourcing (CRM/BPO) and leader in Latin America, announced that Bill Payne will join the Atento board of directors, as an independent director. Mr. Payne will replace Oliver Feix, who is stepping down as a member of the Company's board. Marketing Technology News: Nielsen Supercharges Ad Intelligence Platform With Richer Advertising Spend Data Carlos López-Abadía, Atento's Chief Executive Officer, said,…