Atento Is Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

 The report by Gartner evaluates companies based on their completeness of vision and ability to execute Atento, one of the five largest global providers of customer relationship management and business process outsourcing services (CRM/BPO) and market leader in Latin America, announced its position as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO. The 2021 Gartner Magic Quadrant for Customer Service BPO1 evaluates CS outsourcing. At this key moment, the report can provide an opportunity to…

Transparent BPO Solves Customer Service Work-from-Home Challenges

WorkSecure Suite™ provides a secure and reliable WFH solution Companies embracing the new remote work model for their customer service agents can rely on Transparent BPO’s comprehensive WorkSecure Suite™ to drive uncompromised work-from-home capabilities, ensuring security, compliance, and quality. With expectations indicating employees will not return to traditional brick and mortar facilities, the WorkSecure Suite addresses the concerns of effectively deploying agents who are working from their homes. From security to…

Alorica Recognized as a Leader in the 2021 Gartner Magic Quadrant for Customer Service BPO

Global CX Provider Positioned Highest on Ability to Execute Alorica Inc., a global customer experience (CX) provider, announced that it has been named a Leader in the February 2021 Gartner Magic Quadrant for Customer Service BPO. Alorica was recognized as a Leader for both completeness of vision and ability to execute. “We are honored to be recognized as an industry leader, and in our opinion, attribute it to our forward-thinking business strategy and operational excellence,” said Andy Lee, CEO of Alorica. “Starting off…

HGS Placed in the 2021 Gartner Magic Quadrant for Customer Service BPO

HGS Recognized for Completeness of Vision and Ability to Execute Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in business process management (BPM) and digital user experience solutions, announced that HGS has been positioned by Gartner as a Leader in the February 2021 Magic Quadrant for Customer Service BPO. The evaluation was based on specific criteria that analyzed the company's overall completeness of vision and ability to execute. Marketing Technology News: Pandemic-Era Consumers…

ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market with Its BPO 2.0 Model

Its purpose-built technology platform, wide footprint, and strong customer centricity helps ibex thrive even in difficult market conditions Based on its recent analysis of the Central American and Caribbean customer experience outsourcing services market, Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award. ibex is leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible,…

Accops VoIP Solution Helps Optimise Costs, Boosts Performance of Work-From-Home BPO Users

Accops Systems, a one-stop destination for all remote work requirements, has come up with a comprehensive and cost-effective solution that can deliver high-quality, wire-speed voice and customer data securely to call centre executives working from home, enabling uninterrupted customer services and business processes from anywhere. Using Accops solution for voice traffic, organizations can equip their remote workforce to attend to customer needs anytime, anywhere, using any device and any network, without worrying about…

One of the Top BPOs in Peru, Vivax, Deploys Bright Pattern Contact Center with NewGO, Leading Solution Consultant in Latin America

Bright Pattern increases contactability, close rate for new business, and customer satisfaction for Vivax with the deployment of advanced omnichannel cloud contact center software Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by Vivax, one of the leading business process outsourcers in Peru. Bright Pattern was selected for its advanced integrations to top CRM providers, easy to use and customizable platform, 100% cloud-based platform, and true…

Bright Pattern Contact Center Chosen by Everise, Next-Generation BPO

Bright Pattern selected by Everise to provide advanced Customer Experience solutions to innovative connected device start-ups Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was chosen by Everise to power omnichannel customer support in the cloud. Everise selected Bright Pattern Contact Center for its omnichannel capabilities, easy-of-use, mature cloud infrastructure with 100% uptime, out-of-the-box integrations to multiple top CRM providers, and the company's flexible…

UnityBPO Elevates Customer Experiences With Genesys Cloud

Across the United States, UnityBPO supports clinicians in their use of technology, clinical applications, and EHRs and assists patients in the digital management of their healthcare. UnityBPO is a rare health IT services provider with one purpose – to be a lifeline for clinicians and patients in their use of technology. To achieve that goal, UnityBPO recently deployed Genesys Cloud, an all-in-one solution and the world’s leading public cloud contact center platform, to modernize the experience it delivers and blend customer…

Multinational BPO ContactPoint 360 Expands Global Footprint With New Customer Experience and Technology Campus in Athens, Greece

Offering Affordable, High-Tech CX Solutions to European Clients ContactPoint 360 announced the opening of a new state-of-the-art Customer Experience Center and Technology Solutions facility, including a 500-seat contact center and CX technology lab in Athens. The new campus will deliver end-to-end CX technology solutions to the European marketplace and provide omnichannel contact center services. The Global Contact Center Operator, ContactPoint, 360, Inc., based in Toronto, Canada with locations in North America, South…

Insurance Carriers Look to BPO Providers to Gain Technological Edge

ISG Provider Lens Report Finds the Industry Embracing Robotic Process Automation, Social Media and Robo Advisors The insurance industry is rapidly adopting new technologies, and carriers are looking for business process outsourcing providers to help solve their business problems and increase profits, according to a new report published today by Information Services Group, a leading global technology research and advisory firm. The 2019 ISG Provider Lens Digital Insurance BPO Services Archetype Report also finds many…

Startek Named ‘Malaysia BPO Provider of the Year Award’ 2019 by Frost & Sullivan

Startek, Inc., a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia BPO Provider of the Year 2019. This accreditation acknowledges Startek for its world-class operations and commitment to provide extraordinary customer experiences across Asia Pacific markets. The recipients of the annual Frost & Sullivan Malaysia Excellence Awards were based on in-depth research conducted by Frost & Sullivan’s analysts. The nominated companies were evaluated on a…

iSON Xperiences Commended by Frost & Sullivan for its Rapid Growth in the African BPO Market

As the leading customer experience delivery partner in sub-Saharan Africa, iSON places heavy emphasis on technology-powered growth Based on its recent analysis of the African business process outsourcing (BPO) market, Frost & Sullivan recognises iSON Xperiences with the 2019 African Company of the Year Award for its focus on developing the domestic African BPO markets. It has grown to be almost five times the size of its nearest competitor in Africa in terms of revenue and head count. The company believes that…

Aegis Included in Gartner’s Market Guide for Key Customer Management BPO Service Providers 2018

Aegis Customer Support Services Private Limited, a global outsourcing and technology services company, announced that it has been included in the Market Guide for Key Customer Management BPO Service Providers 2018 report by Gartner Inc. Aegis has been included as one of the Customer Management Business Process Outsourcing (CM BPO) service providers with vertical/industry coverage in the report. "At Aegis we are committed to continue offering innovative services and solutions to our clients that positively enhances…

Sykes Enterprises, Incorporated to be Acquired by Sitel Group in All-Cash Transaction

Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, and Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced they have entered into a definitive merger agreement in which Sitel Group, through a wholly owned subsidiary, will acquire all of SYKES’ outstanding shares of common stock at a purchase price of $54 per share in a transaction valued at…

iQor Announces New Website

Tech-enabled BPO revamps website to reflect its ' digitally irresistible' solutions and culture iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is proud to announce the launch of its newly redesigned website at www.iqor.com. “The website encompasses iQor's focus on digitally irresistible call center solutions, technology, and company culture.” Marketing Technology News: NEP Joins Host City Americas as Event Delivery Partner The new site features a refreshed, more…

Sitel Group® Wins 2021 Fortress Cyber Security Award

The Business Intelligence Group Recognizes the Global BPO Leader for Data Protection The Business Intelligence Group today announced that Sitel Group®, a leading global provider of customer experience (CX) products and solutions, has won the 2021 Fortress Cyber Security Awards in the Data Protection category. The industry awards program sought to identify and reward the world's leading companies and products that are working to keep data and electronic assets safe amongst a growing threat from hackers. Marketing…

Atento Appoints Kiomara Hidalgo as New Global Chief People Officer

- Hidalgo will lead the cultural transformation and homogenization of the company's human resources to streamline and standardize processes and improve the quality of leadership Atento S.A., the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America and one of the five largest providers worldwide, announced today the appointment of Kiomara Hidalgo as the new Global Chief People Officer. Hidalgo will focus on standardizing Atento's human resources department in all the…

HiOperator Accelerates Growth Through Dallas Expansion and Amplifies Customer Service Offerings

After quadrupling revenue in 2020, the customer service company opens a new office in Dallas, Texas with plans to hire over 100 people within its operational, sales, tech and executive teams HiOperator, a scalable customer service-as-a-service solution, today announces its expansion into the Dallas market with the opening of its newest office. This comes on the heels of rapid growth, as the company more than quadrupled its revenue in 2020 and is on track to do the same thing again this year. Marketing Technology News:…

ADEC Innovations Appoints New Executive To Lead Company In Their Next Phase Of Growth And Development

ADEC Innovations, recognized as a global leader in designing, developing and delivering innovative solutions and assurance services in critical areas of sustainable development, today announced that Ms. Sondra Scott joined the company as Chief Executive Officer for ADEC Innovations U.S. and Europe. With over 25 years of global executive management experience in the fields of analytics and information management services, Ms. Scott will continue to develop and drive the growth strategy across the portfolio of ADEC…