Frost & Sullivan has named Vonage, a global business cloud communications leader, as Communications Platform as a Service (CPaaS) Provider of the Year and a recipient of its annual Asia-Pacific Best Practices Awards recognizing Asia’s leading companies. Vonage’s API Platform, formerly known as Nexmo, the Vonage API Platform, was recognized for its innovative communications APIs technology and for providing businesses with the ability to connect and communicate with customers via their own preferred channels (chat,…

New data from Synergy Research Group shows that CPaaS revenues are on track to once again grow by over 40% in 2019. With revenues in the first three quarters of the year having already surpassed full-year 2018 levels, Synergy is forecasting that the full-year 2019 market will grow threefold compared with just three years ago. Twilio has been the pioneer in CPaaS and is a clear market leader with a 32% worldwide share in the third quarter. It is followed by Vonage, Bandwidth, MessageBird, Sinch and Voxbone. CPaaS…

Frost & Sullivan has recognized Vonage, a leading provider of global business cloud communications, as a leader in innovation in the 2019 Frost & Sullivan Radar for the Communications Platform as a Service (CPaaS) industry. The company is recognized for its communications APIs technology via the Vonage API Platform and for providing a bold vision for the future of business communications with its One Vonage strategy to fuel new deal flow and growth pipelines. One Vonage, Vonage's single, microservices…

Zain Jordan, a member of Zain Group, one of the leading mobile telecom innovators across the Middle East and North Africa, announces its strategic partnership with Telestax, the worldwide leader in CPaaS enablement for communications service providers. Using Telestax technology, Zain Jordan will now deliver rich application programming interfaces for enterprise omnichannel digital transformation to organizations across the country. "Zain looks forward to offering expanded CPaaS capabilities to our enterprise customers,"…

New Partner Locator and On-Demand Training Module Pave Way for IntelePeer Partners to Connect with Customers in New Age of Digital Transformation IntelePeer, the leading Communications Platform as a Service (CPaaS) provider, today announced new enhancements to its self-service partner portal. Launched in the fall of 2018, IntelePeer’s partner portal enables channel partners to access on-demand sales growth tools, marketing resources, training, and performance metrics crucial to success in the rapidly-changing…

IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced that it was identified as the most innovative privately-owned CPaaS provider in the 2019 Frost & Sullivan Radar for the CPaaS industry. The Radar, conducted by research and consulting firm Frost & Sullivan, is an analysis of the competitive strengths and opportunities of a select group of providers who demonstrate best practices in their industry. According to Frost & Sullivan research, the global CPaaS market is in a high…

New Platform Extends Access to Communications Capabilities through Pre-built Tools and APIs Brightlink, a leading communications platform and technology company that delivers voice, messaging, analytics and cloud-based solutions, has made it easier for businesses to integrate communications capabilities into their customer engagement strategies through the 2.0 release of its Communications Platform as a Service (CPaaS) Platform. Prior functionality in Brightlink's CPaaS Platform available via the Brightlink Phonebook is…

Industry Veteran and Former Vonage Business Executive to Help Accelerate Platform Innovation and Service Provider Success Alianza Inc., the cloud voice platform company, announced that Clark Peterson has joined its board of directors. The company will benefit from his deep unified communications experience, industry knowledge, strategic thinking and track record of building and scaling unified communications platforms. Peterson brings more than 30 years of leadership experience with market-leading telecommunications…

Vonage, a global business cloud communications leader, is increasing its presence in France by adding an office in central Paris for the company’s sales, alliances and customer support teams in the region, while offering room for growth. The office, in one of Europe’s largest and most prominent tech nations, is part of Vonage’s expansion plans throughout the wider EMEA region, where it already has several offices, including those in London, Madrid, Berlin, Stockholm, Munich, Wroclaw and Dubai. With this additional office,…

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, unveiled their next-gen call center solution, rivaling market leaders in the call center space. Call Center Pro (CCPro) offers an intuitive and seamless call center experience and helps SMBs transform basic call center experiences into opportunities to amplify the customer experience through scalable architecture, untapped integration…

Attendees to Experience Demo of Only Cloud-Native, Fully Unified CC+Uc Solution; Hear From Company Leaders in Think Tank on “Holistic CX.” Edify Labs (edify.cx), the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced it will be exhibiting at the upcoming Customer Contact Week (CCW) Nashville event from January 28 through January 31. Visit Booth 222 for demos and to meet the team behind the industry-first platform, Edify Huddle. Marketing Technology News:…

Melrose Labs, the newly launched cloud communications provider, have commenced rolling out the first wave of their communication services for voice and messaging. The company expects to be a significant challenger in the market through its broad range of crucial communication services for businesses of all sizes. The service portfolio of the start-up Melrose Labs is diverse and spans Communications Platform as a Service (CPaaS), Software as a Service (SaaS) and Unified Communications as a Service (UCaaS). These include an…

Baring Vostok Capital Partners and RTP Ventures Back European Communications Platform-as-a-Service Leader as it Brings AI-powered Capabilities to North America Voximplant, the leader in cloud communications platforms for the European market, announced it has raised $10 million in a Series B round of funding to support its international expansion. Voximplant has profitably grown to more than 100 employees, supporting 20,000 customers in six countries based on a small seed round. The new investment led by Baring Vostok…

The platform will enable enterprises in Rwanda to engage with customers through messaging, voice and chatbots Kirusa, a global leader in communication solutions over data networks for consumers and enterprises, announced the launch of Kirusa Konnect in Rwanda. Kirusa Konnect is a cloud-based Communications Platform as a Service (CPaaS) offering for enterprises designed to bolster customer engagement using instant, two-way and interactive communication over multiple channels including messaging, voice and rich media…

Genesys AppFoundry Partner Offers Seamless Integration Between its DaVinci Platform and Genesys PureCloud AMC Technology, a leading Computer Telephony Integration (CTI) provider, has announced the DaVinci App is now available on Genesys® AppFoundry, the industry’s largest singularly-focused customer experience marketplace. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize…

Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced Teneo Connectors, a new resource in the company's development platform that allows chatbots to harness the power of back-office technology to deliver even greater intelligence and capabilities. With Teneo Connectors, enterprises can easily integrate a wide variety of back-end systems and processes into their conversational AI interface using a pre-built library of intelligent connectors that span a range of business and AI…

Telestax continues its commitment to being a valued Cisco Solution Partner with enhancements to Message Exchange, the CPaaS solution for enabling SMS. Telestax Message Exchange now enables the sending and receiving of SMS texts for Cisco Webex Teams. In addition to supporting Cisco Webex Teams, the company also reveals new APIs for Cisco UC-One and an upgrade to the Telestax UC-One API console, offering improved ease of use. As the only SMS enablement provider for select Cisco collaboration tools, Telestax is dedicated to…

Vonage, a global leader in business cloud communications, has announced the launch of its Conversation API at the Company’s user and developer conference, Vonage Campus. As the newest addition to the Vonage API Platform, the Conversation API enables developers and enterprises to create customised, real-time conversations that maintain context across multiple channels, including messaging and voice. “Brands are increasingly competing on customer experience and those that resonate the most with today’s customer are those that…

AI and IoT Adoption Increase as Leaders Target Revenue Growth, Faster Planning IoT Solutions World Congress -- A recent survey of global business leaders reveals the most significant predictor in realizing value from Internet of Things (IoT) initiatives across an organization is the heavy use of artificial intelligence (AI). Ninety percent of survey respondents heavily using AI in their IoT operations reported exceeding value expectations. The research also showed organizations using IoT with AI appear to be more…

New Luminate Platform Combines Machine Learning, Advanced Analytics and Intelligent Orchestration to Help Mitigate Fraud Equifax continues its industry leadership in fraud prevention with the release of its cloud-based platform, Luminate. Introduced at Money20/20 in Las Vegas, Luminate uses advanced analytics, artificial intelligence (AI), machine learning and data orchestration to provide risk managers with insights to help manage fraud decisions across the consumer account lifecycle. Fraudsters have become more…