Arcis Capital Partners joins existing investors in funding the company’s growth Cerebri AI, which develops and sells CVX - one of the most sophisticated customer experience (CX) platforms in the world - using AI and reinforcement learning to drive customer engagement and financial success, announced a capital infusion of $7 million from new investor Arcis Capital Partners and existing investors.  Cerebri AI formally launched its new CVX v2 software platform in September 2019, and after previewing the platform, since…

"The latest AI-powered technology use customer journeys as the raw material to fuel the new science of customer journey analytics." Tell us about your role and journey into Technology.  I have been dabbling in technology from an early age and ended up studying Electrical and Telecom Engineering in college and grad school. My first job out of school was writing DSP and VHDL code for large, expensive test machines that subjected cell phones to all sorts of scenarios, such as bad reception, interference and so on. It was the…

New and patented AI platform driving superior engagement and financial results   Cerebri AI, announced the official launch of its second-generation Cerebri Values Customer Experience platform (CV/CX v2), which is now in the hands of customers and in full production.    CV/CX v2 is a total revolution in measuring customer engagement and uses engagement values to drive financial results – up-selling, cross-selling, managing churn and risk – the list of customer-focused key performance indicators (KPIs) is endless.  CV/CX v2…

Cerebri AI, announced that it has been selected by Gartner, Inc. as a ‘2019 Cool Vendor for Artificial Intelligence for Customer Analytics’, a new category created by Gartner this year that recognizes the explosive impact AI can have in understanding customers at scale. Cerebri AI, an enterprise software start-up that uses patented AI to measure a customer’s commitment to a brand, that for first time can be used directly to drive financial results via a recommended series of action(s) tailored to each customer. Examining …

M12-Backed Enterprise Software Startup Earns Coveted "Co-Sell Ready" Status Accelerating Joint Go-To-Market Activities Globally Cerebri AI, an enterprise software startup using proprietary artificial intelligence technology to generate next best actions that increase revenue and reduce operating costs, announced the company has achieved "co-sell ready" status with Microsoft's exclusive One Commercial Partner (OCP) program. "Earning co-sell ready status with Microsoft is a tremendous opportunity for Cerebri AI as our…

"How can brands become proactive? Firstly, we need to stop treating customers as transactions and begin to respect their journey with us as their vendor."Tell us about your role and journey into technology. What inspired you to establish Cerebri AI? Cerebri AI is my fourth startup in total. My last company, which we sold in 2015, was a data-science company focused on bringing operations research to the supply chain of the largest retailers and distributors in the world. We built state-of-the-art models to optimize the…

Prestigious Accolade Honors the Most Promising Privately-Held Tech Companies Past Winners Include Alibaba, Google, Spotify, Twitter, and YouTube Cerebri AI, a fast-growing machine-learning startup whose groundbreaking Cerebri Values software lifts customer success for major enterprises, has been named by Red Herring to its 2018 Top 100 list recognizing the most promising privately-held technology companies in North America. With over 2,000 applicants in 2018, the annual competition honors the continent's most exciting…

Privacy issues are front and centre in our major economies. Talk of regulation is in the air everywhere; not just in California, where the California Consumer Privacy Act (CCPA) becomes effective on January 1, 2020, or the European Union, where the General Data Protection Regulation (GDPR) went into effect on May 25, 2018. After repeated high-profile consumer data breaches from top-tier companies, consumers on every continent are fed up with so many apparent abuses of their privacy, and something must give. However, big…

Leader in B2B Commerce Software Releases Insitecommerce 4.5.0 With Additional Functionality for Email, List Share, Search, Security and More Insite Software, a leading provider of powerful digital commerce solutions architected for manufacturers and distributors, announced it has launched InsiteCommerce 4.5.0, the latest version of Insite's industry-first eCommerce platform. InsiteCommerce 4.5.0 includes several major new updates based on both customer feedback and Insite B2B commerce innovation. In addition to improving…

Cacao Media a Digital Marketing Agency Based in Israel, New York and Nairobi Is Now a Certified Hubspot Agency Partner Cacao Media announced that it has joined HubSpot as a Certified Agency Partner. HubSpot, a leading CRM, marketing, sales, and customer experience platform, works hand-in-hand with Agency Partners to grow their businesses through inbound software, services, and support. Of the announcement, HubSpot Channel Account Consultant, Juan Montoya, said, “We are thrilled to welcome Cacao Media to HubSpot’s…

COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2019 management training program for call center and customer experience (CX) operations. This year’s calendar features 91 public classes in 18 countries, 29 cities and five languages. Private training is also available by request. “This year, we continue our global reach with our public training, especially in the Asia Pacific region, along with a renewed focus on private training. Working with…