Customers can now simplify and enhance customer experience with Mindsay’s Customer Service automation solution Mindsay announced the launch of its Customer Service Chatbot on Salesforce AppExchange, empowering companies to automate and enhance customer experience through conversational AI. Mindsay’s chatbots give brands the ability to automatically resolve a variety of customer requests, from simple FAQs to complex transactions. Marketing Technology News: Marketing Industry Veteran Jeff Stelmach Joins Stadiumred Group as…

Contentful-Cloudinary Integration Brings Headless Dam to Users to Streamline the Media Management Process and Ensure a Flawless and Fast Digital Experience Every Time Cloudinary, the media experience platform for many of the world’s top brands, announced its partnership with Contentful, a pioneer and global leader in headless content management systems (CMS). With dozens of shared customers already benefiting from the relationship, the new partnership offers Contentful users seamless access to Cloudinary’s award-winning…

MURAL, the leading digital workspace for visual collaboration in the enterprise, has launched a new integration with Adobe, which was highlighted during the Adobe MAX 2020 conference. Specifically, the integration enables Adobe Creative Cloud users to instantly access creative elements stored in their Creative Cloud Libraries such as logos, images, illustrations, and icons for use inside of MURAL. This makes it easy for teams to workshop ideas, designs, and prototypes directly on a shared visual space with sticky notes,…

New integration with Adobe Creative Cloud Libraries enables designers and, marketers, to create and collaborate on augmented reality experiences at scale Camera IQ, the world’s first camera marketing platform, announces a new integration with Adobe Creative Cloud Libraries to lower the barrier to entry for augmented reality (AR). The integration gives designers and marketers a single point of connection to unify their workflows, by making  creative elements managed in Creative Cloud Libraries available in Camera IQ. The…

Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry's newest platform for next-generation customer experience management. The global shift to digital and remote work has accelerated the need to reduce contacts in a scalable and resilient fashion making it easier to digitally empower customers and agents alike. Marketing Technology News: Deliveroo and Onfido Expand Partnership to Provide Streamlined Digital Identity Verification Concentrix…

Exclaimer, provider of world-class email signature management solutions, has launched Exclaimer Cloud – Mail Archiver, which is to be added to the company’s portfolio of solutions. By 2023, the number of active email users is expected to reach nearly 5 billion, with 347 billion emails being sent daily. The role of email remains critical and has grown in importance since the start of the COVID-19 pandemic, which has required most businesses to adopt remote working practices. Email data needs to be preserved, protected, and…

The company looks to tap into India’s fledging startup and developer community Atlassian Corporation Plc, a leading provider of team collaboration and productivity software and the maker of Jira, Confluence, Bitbucket and Trello products, has announced the launch of Atlassian Ventures, a new US$50 million fund that will invest into the up-and-coming startups, including established companies that are building products in the overall Atlassian ecosystem. The company which set up its world-class R&D centre in Bangalore…

Companies expand collaborative research in cloud gaming infrastructure into developing cutting-edge game streaming technologies InterDigital, Inc., a mobile and video technology research and development company, announced a new initiative with a cloud-gaming specialist Blacknut dedicated to developing technologies that improve and enhance the performance of existing gaming technology, including new features that will augment and expand the cloud gaming experience in the future. The new collaboration will leverage…

Popular open source CDP also offers new entry-level pricing tiers starting at just $750/month RudderStack, which provides a Customer Data Platform (CDP) designed specifically for developers, launched the next generation of its SaaS offering - RudderStack Cloud, the most efficient, affordable and sophisticated customer data product for developers. Offering integrations with platforms such as Snowflake and DBT, RudderStack Cloud solves the data silo problem by enabling data engineers to unify their data and add CDP…

JumpCloud announced new integrations that provide IT admins easier user identity lifecycle management across multiple applications from a single platform. These new integrations with Slack, Salesforce, Atlassian, GitHub, and AWS provide streamlined user management to the most common business applications, reducing the time IT admins spend onboarding and offboarding users from hours to minutes. Marketing Technology News: Anzu Appoints Former Activision Blizzard Executive Ruben Dehouck As A New Strategic Advisor…

Interactive live video shopping provider Bambuser announced that it has launched Live Stream E-Commerce Experiences, a new integration with Salesforce Commerce Cloud, the fastest path to unified commerce. Commerce Cloud enables brands to provide personalized omnichannel experiences for shoppers that span web, mobile, social, and in-store. Now, as part of the world's #1 CRM platform - Salesforce brands can deliver completely unified experiences for customers that extend beyond commerce to include marketing, customer service,…

SugarCRM Inc., the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging for omnichannel customer service and support. SugarLive seamlessly embeds Amazon Connect’s advanced, omnichannel contact center capabilities into Sugar Serve’s intuitive Service Console, empowering teams with powerful tools for routing, tracking, prioritizing and solving customer service interactions. The increase of distributed workforces and reliance on digital channels…

Citrix itself acknowledges that Google Cloud has always been the best place to run Citrix Workspace. That's why they are now extending their deep collaboration to include Google’s BeyondCorp solution as a member of the BeyondCorp Alliance to provide a user-centric unified experience to access their applications in a remote environment. Citrix Workspace allows the unification of applications within the same workspace portal. Citrix Workspace users can access desktops, Windows and Linux applications to expand usage of…

8x8, Inc, a leading integrated cloud communications platform, announced its findings from an analysis of usage trends across its more than one million global business users. Organizations shifting to remote work are driving new employee communications behaviors as app usage for business communication and collaboration has more than doubled, which is leading to nearly 2.5X more voice calls and 6X more video meetings. In 2020, organizations around the world have realized that remote work is no longer a nice-to-have perk, but…

Delivers best-in-class regulatory compliance and security RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions,  announced that RingCentral Global Office™, a unified solution that includes team messaging, video meetings, and a cloud phone system, will be available in six continents including Africa, Asia, Australia, Europe, North America, and South America. RingCentral is also announcing expansion into several countries -- Estonia, Greece, Lithuania,…

CloudCommerce, Inc, a leading provider of digital advertising solutions, announced that it has entered into a license agreement with Pattern89 to add its artificial intelligence (AI) technology to SWARM, the Company’s proprietary audience intelligence solution. Pattern89, a leading developer of artificial intelligence solutions for marketers, offers a predictive creative performance platform that allows advertisers to know the performance of ads before the launch of a campaign. Marketing Technology News: Time to Spend…

With video annotations you can write directly on your CloudApp video to add deeper context to your bug reports, customer outreach, or internal comms CloudApp, recently named a leader by G2 for the 7th quarter in a row, today released a new feature that makes its video product even more robust as users can annotate their screen while they record. CloudApp, which enables capturing instantly shareable videos, GIFs, and screenshots, also added customizable colors, fonts, and webcam formats so users can create content unique…

Braze, the comprehensive customer engagement platform, announced it has established a joint venture with Japan Cloud, the leading market entry platform that helps prominent global businesses, such as BlackLine, Marketo, New Relic, and others succeed in the Japanese market. Japanese companies will now be able to leverage Braze's market-leading technology and Japan Cloud's local go-to-market expertise to build direct relationships with consumers in a meaningful way. "Braze believes brands can transform their businesses with…

Global IT Services Provider Moves to 8x8 Communications, Collaboration and Contact Center Solution to Support Employees, Customers and Partners Around the World 8x8, Inc., a leading integrated cloud communications platform, announced that phoenixNAP, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8x8 Open Communications PlatformTM to enable employees and contact center agents…

Bandwidth, a leading enterprise cloud communications company announced it has signed a definitive agreement to acquire Voxbone, an international enterprise cloud communications leader, for an enterprise value of €446 million EUR, representing a multiple of approximately six times anticipated Voxbone 2020 revenue. Voxbone has been majority-owned by Vitruvian Partners, a leading growth- and technology-focused investment firm headquartered in London, UK, since 2015. Voxbone is a leading European-based communications platform…