Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform TTEC Holdings, Inc., a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of…

Cloud and AI analytics innovator scores sales growth of 650% compared to 1H 2019; Grew presence in financial services, high tech, telecom, internet, gaming and ecommerce across North America, Asia and Europe Alluxio, the developer of open source cloud data orchestration system, announced it has closed 1H 2020 with sales growth of more than 650% over 1H 2019. Alluxio demonstrated continued market strength and leadership in financial services, high tech, telecom, internet, gaming and ecommerce across North America, Asia and…

Verint Systems Inc., The Customer Engagement Company, announced Pelorus Associates 2020 World Workforce Management Systems Market Report ranks Verint as the overall leader in global workforce management (WFM) market share based on aggregate sales volume for 2019. "Verint again emerged as the global leader in WFM sales," said Dick Bucci, principal, Pelorus Associates. "The company has ranked number one during the past several years and clearly knows how to effectively market WFM software across the board to international and…

Broad multivendor ecosystem of leading cloud platforms, technology providers and system integrator resellers gives enterprises greater control and flexibility Genesys, a global leader in cloud customer experience and contact center solutions, has announced the industry's first native multicloud architecture. With new levels of flexibility, agility and choice, it's now simpler for organizations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models to fit their business.…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, is to power Japan-based virtual reality (VR) cloud software provider Spacely’s 360-degree VR solutions over video. Spacely enables users to easily create, edit, and effectively use 360-degree VR content. Vonage’s Video API enables any organisation to embed secure and scalable video capabilities into any software application. The Vonage solution, embedded within Spacely’s platform, allows customers to upload…

Join the Sept 2 webcast and demo to learn how to maximize sales efficiency while growing the bottom line through digital commerce channels To help organizations adapt to a disrupted business environment and support their sales team with digital commerce capabilities at a time when quick, convenient transactions are optimal, Vendavo, the market leader in commercial excellence solutions, announced Enhancements for Commercial Agility in Vendavo CPQ Cloud. Marketing Technology News: AI Startup Silverbullet Picks AZK Media to…

New capabilities give customer support teams a visual dashboard to proactively address subscriber Wi-Fi and home network issues to deliver the ultimate subscriber experience Calix, Inc. announced a new visual reporting dashboard within EDGE Insights that enables communications service provider (CSP) support teams to easily view and analyze data related to customer-care operations and address issues with maximum efficiency. By providing an immediate, concise view into critical network issues and the subscriber experience,…

During the COVID-19 pandemic, TaskRay's customers can now benefit from utilizing TaskRay Open to manage the complex, and evolving, process of reopening their facilities TaskRay  announced that TaskRay Open is now part of the Salesforce AppExchange COVID-19 Resources for Businesses, a dedicated resource page designed to help customers navigate this challenging time. TaskRay Open provides businesses and organizations a template solution to manage the return to their physical spaces. From offices to banks, retail, college…

Payers now have a cloud solution to administer and run performance analytics on value-based contracts Apervita, a trusted technology leader in healthcare collaboration for payers, providers and other stakeholders, formally launched QPay, a platform for payers and providers to jointly manage value-based contracts in their networks. QPay offers a flexible, secure cloud platform for optimizing the success of payer contracts based on performance metrics. To reduce friction and enable performance transparency throughout the…

Salsa Labs today announced that it has launched its online Smart Engagement Technology, Salsa Engage for Salesforce, on Salesforce AppExchange, empowering customers to engage with their supporters, raise funds, and change the world! Salsa Labs announced that it has launched its online Smart Engagement Technology, Salsa Engage for Salesforce, on Salesforce AppExchange, empowering customers to engage with their supporters, raise funds, and change the world! Salsa Engage for Salesforce Salsa Engage, purpose built for…

Radius8’s Welcomer solution integrates with SAP Commerce Cloud to deliver hyper-localized digital commerce experiences for businesses using SAP solutions Radius8, Inc. announced that its Welcomer solution for SAP Commerce Cloud is now available for online purchase on SAP App Center, the digital marketplace for SAP partner offerings. Radius8 Welcomer integrates with SAP Commerce Cloud to streamline deployment of localized experiences for businesses using SAP solutions. Today, the e-commerce experience is the same no…

Delivers support for scale production VMware workloads in a customer-controlled tenancy Customers include Entel, largest telecom provider in Chile and the third largest in Peru Building on the recent launch of Oracle Cloud@Customer, Oracle continues an aggressive push to deliver flexibility and scale that meets customers where they are in their cloud transformation. Today Oracle announced availability of Oracle Cloud VMware Solution, a dedicated, cloud-native VMware-based environment that enables enterprises to easily move…

New improvements make it easier for companies to maximize data infrastructure investments, accelerate time-to-insight, and build, install and share data applications Looker, the business intelligence (BI) and analytics platform that is now part of Google Cloud, is helping customers augment their data experiences with enhancements in three key areas: modern business intelligence (BI), foundational optimization and performance improvements, and updated data and development tools. Included in this release is support for the…

Salesforce Commerce Cloud customers can now fight fraud and grow revenue with Sift’s Digital Trust & Safety Suite Sift, the leader in Digital Trust & Safety, announced that it has launched a new integration with Salesforce Commerce Cloud, the fastest path to unified commerce. Commerce Cloud enables brands to provide personalized experiences for shoppers that span web, mobile, social and in-store. And now, brands can fight fraud and abuse while growing revenue with Sift. Marketing Technology News: IBM and…

Incloud officially announces their partnership with Mobizcorp to combine their expertise and help expand B2C eCommerce within North America. For companies recognizing their need to accelerate the development of their eCommerce business, while maintaining their competitive edge, the Incloud-Mobizcorp partnership provides a unique blend of business acumen and technical expertise. Incloud's extensive retail expertise, understanding of cross-departmental implications and strategic approach, combined with Mobizcorp's…

Acuant Solution Delivers Superior Customer Experience With Bottom Line Benefit Acuant, a leading global provider of identity verification solutions, announced that Bluebird Auto Rental Systems will now gain access to its industry leading identity verification solutions. Bluebird is a global leader in car rental software that will utilize Acuant for streamlined and secure customer experiences. With Acuant’s trusted solutions, aimed to prevent fraud and manage risk, car rental locations will now be able to deliver a superior…

Kingspan Water & Energy Limited Deploys 8x8 to Unify Communications and Customer Engagement on a Single Global Cloud-based Platform 8x8, Inc., a leading integrated cloud communications platform provider, announced that Kingspan Water and Energy Limited, a division of leading insulation and building envelope solutions provider Kingspan Group plc, has deployed 8x8 X Series to support their global growth and streamline the employee and customer experience. Founded in 1965 and headquartered in Ireland, Kingspan has grown…

Empowering brands to instantly understand and respond to customers with artificial intelligence, the Conversational Cloud is the world's most powerful conversational commerce and care platform LivePerson, Inc., a global leader in Conversational AI, announced its enterprise-grade Conversational Cloud, where hundreds of the world's largest brands build and run AI-powered automations over popular messaging channels such as SMS, WhatsApp, Apple Business Chat, Facebook Messenger, Google RCS, LINE, WeChat, and native messaging…

Best Buy leverages Google Cloud's enterprise data platform and analytics to unify its data sources and develop new products and services Google Cloud and Best Buy announced the expansion of their partnership via a new, multi-year agreement that names Google Cloud as the cloud provider for Best Buy's Enterprise Data Platform. With operations across the United States, Canada, and Mexico, Best Buy will leverage Google Cloud's best-in-class cloud infrastructure and analytics services to power a data-driven retail strategy to…

Wakefern will utilize the Inmar Intelligence Retail Cloud, an integrated suite of marketing technologies and services, to build and support its Retail Media Networks, incorporating off-site programmatic media Inmar Intelligence, a data-driven technology-enabled services company, announced Wakefern Food Corp, the largest retailer-owned cooperative in the United States, is expanding its use of Inmar’s Retail Cloud to offer targetable and attributable off-site media at scale for its brands. The New Jersey-based cooperative…