CloudCommerce Goes Live with Artificial Intelligence (AI) Advertising Venture

aiAdvertising, Inc., a wholly owned subsidiary of the Company, is now under way using AI to enhance its successful SWARM solution with the goal of cutting advertising costs by as much as 50%x CloudCommerce, Inc., a leading provider of digital advertising solutions, announced that it has officially launched aiAdvertising, Inc., its wholly owned subsidiary focused on using artificial intelligence (AI) to enhance its successful SWARM solution with the goal of cutting advertising costs by as much as 50%. “For the last year,…

Anaheim Ducks and Honda Center Select 8×8 Cloud Communications to Transform Employee and Fan Experience

8x8, Inc., a leading integrated cloud communications platform provider, announced that the Anaheim Ducks National Hockey League (NHL) team and Honda Center, one of the premier entertainment and sports venues in the country, have selected 8x8 as their official cloud communications provider. The Ducks are deploying the 8x8 integrated cloud communications and contact center solution to help improve employee, partner, and customer experience. The Anaheim Ducks and Honda Center wanted to accelerate digital transformation…

LiveVox, a Leading Cloud-Based Contact Center Platform, to Merge with Crescent Acquisition Corp

LiveVox will be only the second publicly-traded pure-play CCaaS company Transaction includes $75 million PIPE anchored by top-tier mutual fund and institutional investors Current LiveVox owners, led by majority shareholder Golden Gate Capital, expect to hold approximately 59% of the newly public company LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has entered into a merger agreement with Crescent Acquisition Corp, a publicly-traded special purpose acquisition…

IBM Tops U.S. Patent List for 28th Consecutive Year with Innovations in Artificial Intelligence, Hybrid Cloud, Quantum Computing and…

More Than Quarter Century of Patent Leadership Demonstrates IBM's Long-Term Commitment to a Culture of Scientific Discovery and Innovation IBM scientists and researchers received 9,130 U.S. patents in 2020, the most of any company, marking 28 consecutive years of IBM patent leadership. IBM led the industry in the number of artificial intelligence (AI), cloud, quantum computing and security-related patents granted.  "The world needs scientific thinking and action more than ever. IBM's sustained commitment to investing in…

NICE Wins Technical Development Award at 2020 Symphony Hackathon for Integration with its Cloud-Based Messaging and Collaboration Platform

NICE demonstrated its Trading Recording solution’s ability to capture and archive Symphony voice and chat conversations, and retrieve and play back these communications NICE announced that it has received the ‘Most Cutting-Edge Technical Development’ Award at the Symphony Innovate 2020 Hackathon London. NICE was recognized for taking the important first step to fully integrate its market-leading NTR compliance recording solution with Symphony, a cloud-based messaging and collaboration platform used by many of the world’s…

James Hardie Australia Designs its Digital Future with Cloudinary’s Digital Asset Management Platform

Cloudinary helps James Hardie Australia create a single source of truth for its complex image sharing needs as customers and partners alike turn to online channels during COVID-19 lockdowns Cloudinary, the media experience platform for many of the world’s top brands, announced that James Hardie Australia, global leader in the production of interior and exterior building products, is using Cloudinary to centralize all of its image assets and create a streamlined and highly accessible digital repository available to multiple…

Informatica Transforms Customer Experience in a Cloud-First, Cloud-Native World

Company Announces Industry's First "All-In-One" Enterprise Scale Master Data Management SaaS Solution Informatica, the market leader in enterprise cloud data management, announced the industry's first enterprise-scale cloud-native Customer 360 SaaS solution, a game changer for Customer Experience (CX), designed to help enterprises rethink and reimagine how they deliver a CX in a post-pandemic, digital-first, cloud world. "Today's customers demand a digital-first experience that delivers the highest satisfaction," said …

Firstlight Media’s Cloud-Native OTT Platform to Support New Streaming Venture Struum

Service backed by Michael Eisner's Tornante Company; additional investment from Firstlight Media; Firstlight Media using Gen 5 architecture built on Microsoft Azure Firstlight Media announced that they are collaborating with the television industry's newest OTT service, Struum, to deploy their new cloud-native streaming platform that is built on revolutionary Gen 5 architecture. As part of a longstanding development relationship, Firstlight Media will leverage Microsoft Azure's hyperscale cloud platform and its own…

CloudCommerce to Launch Artificial Intelligence (AI) Advertising Venture

The Company will use AI to enhance its successful SWARM solution to cut advertising costs by as much as 50% CloudCommerce, Inc., a leading provider of digital advertising solutions, announced that it plans to launch an artificial intelligence (AI) venture that will focus on using AI to enhance its successful SWARM solution with the goal of cutting advertising costs by as much as 50%. Marketing Technology News: LiveIntent Expands C-Suite to Lead the Company’s Growth Trajectory “The tools are now available to do what…

2600Hz CEO Darren Schreiber Appointed to Cloud Communications Alliance Board of Directors

2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, is excited to announce that CEO and Co-Founder Darren Schreiber has been appointed to the Board of Directors of the Cloud Communications Alliance (CCA). As a member of the Board, Schreiber will work closely with the CCA team to further the organization's strategic initiatives and to support cloud communications providers worldwide. The CCA is a global not-for-profit organization committed to advancing the cloud…

UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace

Ultra-Modern Contact Center Unifies Enterprise Customer Data with Oracle Cloud CX Service for a Single Source of Truth and more Intelligent Customer Experience UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle PartnerNetwork (OPN), today announced its integration with Oracle Cloud CX Service and its availability on Oracle Cloud Marketplace. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. Marketing…

UJET CCaaS Cloud Contact Center Unifies Enterprise Customer Data with Oracle Cloud CX Service

UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace for a Single Source of Truth and more Intelligent Customer Experience using Enterprise Customer Data UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle PartnerNetwork (OPN), today announced its integration with Oracle Cloud CX Service and its availability on Oracle Cloud Marketplace. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.…

Selligent Marketing Cloud Powers The United Nations Refugee Agency’s Annual Charity Campaign Delivering 30% Growth in Donations

Digital Campaign Leverages Personalized Content and Journeys to Maximize Engagement and Contributions Selligent Marketing Cloud (Selligent), the intelligent omnichannel marketing cloud platform, unveiled the results of a recent campaign with the UNHCR: The UN Refugee Agency. Working closely with agency partner, Acxiom, Selligent’s omnichannel platform supported the organization’s Ramadan digital Campaign for the MENA region, resulting in a 30% lift in donations from the previous year and an impressive 23% open rate for the…

Video Template Platform Biteable Raises $7 Million Series A Financing Led by Cloud Apps Capital Partners

Biteable, an online video builder, announced that it has raised $7 million in venture funding led by Cloud Apps Capital Partners. Biteable will use the investment for product development and expanding its global customer base. The company expects to continue scaling its teams across go-to-market, product, engineering, and operations functions. The company has doubled its headcount within the last year, and hiring continues across all functions. Cloud Apps Capital Partners' investment provides Biteable with access to…

Quadient Expands Impress Platform with New Cloud-Based Document Delivery Solution, Quadient Impress Distribute

Quadient’s new document delivery solution enables businesses to send mail from virtually anywhere without ever touching a piece of paper Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announced the launch of Quadient Impress Distribute, a new cloud-based document delivery solution that removes the distraction and laborious task of preparing and sending outbound communications. Quadient Impress Distribute allows users to send mail from their…

Flight Centre Travel Group Transforms its Customer Experience with K2 Cloud

Nintex, the global standard for process management and automation, announced that Flight Centre Travel Group, one of the world's largest travel agencies, has successfully leveraged K2 Cloud to help improve its operational efficiencies and digitally transform its customer experience. Flight Centre Travel Group, with a vast global sales network, received an overwhelming number of cancellation requests in 2020 as a result of the pandemic. The company needed to find a fast and more efficient way to support its customers…

Mobvista Launches Cloud Business Unit

Mobvista announced it had merged the Elastic Cloud Computing and Engineering Operations and Maintenance Team into a more comprehensive Cloud Business Unit, which now ranks as the Company's second largest business unit after the Advertising Technology Unit. Chao Cai, Vice President of Technology and Chief Engineering Architect of Mobvista, was appointed as the Head of the Cloud Business Unit and will directly report to Clement Cao, Co-founder and President of Mobvista. Mobvista's programmatic advertising business has…

Filipino Broadcaster ABS-CBN Launches New Cloud Video Editing Workflow

On the same day the management of ABS-CBN Corporation (the Philippines' leading media and entertainment company) chose to close their offices and have most employees work from home, the company's video operations team was busy with an entirely different challenge: launching a new cloud-based, digital content platform. Erwin Malimban, Head of Broadcast Technology describes the challenge of this undertaking during what was an eventful day. "We had been testing and preparing to launch with Wildmoka for a few weeks and the…

Cloudflare Opts for Qualtrics BrandXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Cloudflare, a security, performance, and reliability company, has selected Qualtrics BrandXM. Marketing Technology News: Rajeev Singh Rathore Joins RingCentral as VP of Global Service Provider Partnerships "To build a brand that inspires trust from customers, you have to keep a constant pulse on perceptions and expectations," said Brian Stucki, EVP and GM of CustomerXM and BrandXM, Qualtrics. "By leveraging…

Defense Contract Management Agency Selects Box for Cloud Content Management

Box, Inc., a leader in cloud content management, announced that the Defense Contract Management Agency (DCMA), the contract administration services for the U.S. Department of Defense (DoD), issued a five year, $6.2 million contract for Box’s enterprise cloud content management platform in September 2020, during Box’s third quarter of fiscal year 2021. Marketing Technology News: 1WorldSync Acquires Snap36 DCMA ensures the DoD and other federal organizations and international partners get the equipment they need to…