Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural Customer Experiences UJET, Inc., the world’s first and only CCaaS 3.0 cloud contact center, announced its partnership with Google Cloud’s Contact Center AI (CCAI) and integration of its AI-Powered Conversational CX, UJET Virtual Agent with Google Cloud Dialogflow CX. UJET’s solution will be available on the Google Cloud Marketplace, making it easier for Google Cloud customers to…

8x8 Open Channel Program Helps Partners Meet Strong Upmarket, Enterprise and Public Sector Demand for Cloud Solutions 8x8, Inc., a leading integrated cloud communications platform provider, announced that it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact center and communications product. 8x8’s channel-first strategy, centered around the global 8x8 Open Channel Program, is helping channel partners meet increasing demand for cloud solutions that allow mid-market, enterprise and…

Offering extends market-leading communication software with global enterprise cloud contact center platform for a complete voice solution 3CLogic, the premier voice-enabling solution and cloud contact center platform, announced its latest integration with Zoom. The combined offering will streamline organizational communication and provide call center agents easy access to internal team members so they can receive help and information in order to provide an exceptional customer service experience. “We are excited to…

Rapid Adoption of Cloud Contact Center Solution Enabled Lingo to Exceed Expectations Lingo Communications ("Lingo"), a leading global Cloud/UC and managed service provider, announced that it recently implemented its own Cloud Contact Center solution to manage its Customer Care call center. As a result of that implementation, Lingo has improved its Service Level percentage attainment by more than 190%. There is no better way to demonstrate Lingo's commitment to its own Cloud Contact Center solution than to use it to…

Bright Pattern replaces top cloud contact vendor with significantly better ease of use, agent experience, agent productivity, omnichannel reporting, omnichannel quality management, and reliability Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was deployed by United Power. United Power is a member-owned, not-for-profit electric cooperative that provides electricity to more than 97,000 homes and businesses along Colorado's northern front range. United Power is committed to…

Ultra-Modern Contact Center Unifies Enterprise Customer Data with Oracle Cloud CX Service for a Single Source of Truth and more Intelligent Customer Experience UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle PartnerNetwork (OPN), today announced its integration with Oracle Cloud CX Service and its availability on Oracle Cloud Marketplace. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners. Marketing…

UJET CCaaS Cloud Contact Center Now Available on Oracle Cloud Marketplace for a Single Source of Truth and more Intelligent Customer Experience using Enterprise Customer Data UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle PartnerNetwork (OPN), today announced its integration with Oracle Cloud CX Service and its availability on Oracle Cloud Marketplace. Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.…

Enhancements to CxEngage platform and integrations with industry-leading applications improve automation and intelligence, agent productivity, workforce optimization and reporting Lifesize, a global innovator of immersive enterprise communication solutions, announced a bevy of new features and integrations for the Lifesize CxEngage contact center-as-a-service (CCaaS) platform. Ranging from conversational AI to reporting capabilities, these enhancements enable contact center agents to be more effective in their work and…

NICE inContact, a NICE business, announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute. This Gartner 2020 Magic Quadrant evaluates CCaaS providers that can serve customers around the globe. This is the first year the Magic Quadrant has evaluated vendors in one global report, assessing providers based on global execution and vision. This Magic Quadrant provides…

CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams. Marketing Technology News: Momo Announces New Executive Chairman and CEO Five9 and Microsoft Teams integration…

Customer intelligence and cloud contact centers have come together as a novel science in solving major challenges that the marketers face during a pandemic. Leading Cloud communication platform Twilio has made significant enhancements to its modern contact center, bringing new mobile innovation to enable the remote, agile workforce with state-of-the-art customer intelligence. It is an unchallenged fac today that customer intelligence fuels the future of customer engagement across all industries, and this intelligence is…

The only fully-featured enterprise cloud contact center solution designed to meet the demands of large enterprises Aspect announced the general availability of Aspect Via® 20, the latest release of its enterprise cloud contact center solution. This release features an array of additional new capabilities and customer driven enhancements on top of its proven contact management and workforce optimization applications. Aspect Via users enjoy the ability to modularly deploy these best-of-breed applications on a common cloud…

CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report identifies CXone among the most significant cloud contact center platforms in the market, with CXone receiving the highest possible…

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by providing the simplest and most powerful AI-powered software that is perfect for any modern contact center looking to deploy new digital channels, provide omnichannel customer journeys, monitor the quality of 100% of interaction on all channels, or implement AI for self-service channels and…

Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach UJET Inc., a leading provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact center that delivers efficient, empathetic and consistent customer experiences across every channel. Combining UJET’s modern customer support with Calabrio’s leading workforce…

The partnership offers enhanced security and compliance to Talkdesk customers and partners worldwide PCI Pal, the global provider of secure payment solutions, today announced the progression of the partnership with Talkdesk®, the award-winning cloud contact center for innovative enterprises. With multiple customers now live across EMEA and North America, Talkdesk leverages PCI Pal’s globally accessible cloud platform, allowing them to deliver a fully-integrated solution that enables secure payment services to its global…

Offering extends market-leading collaboration tool with global enterprise cloud call center platform for complete enterprise communication solution  3CLogic, a leading provider of cloud contact center solutions, today announced its latest integration with Microsoft Teams. The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience. “We are excited to extend this new integration to our current and future enterprise…

Palmer Johnson Power Systems moves from an inflexible, on-premises system to Talkdesk CX Cloud for agility, scalability and deep Salesforce integration Scalability of Talkdesk CX Cloud crucial for Palmer Johnson Power Systems to support its rapidly expanding customer service operations Talkdesk cloud flexibility to adjust service levels, reduces costs and improves contact center efficiency Seamless integration with Salesforce unifies contact center and CRM database, reducing average handle time, caller wait time…

Company further strengthens its direct and partner sales channels with its cloud contact center solution and pending IL4 authorization for federal, state, and local government TTEC Holdings, Inc., a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions for many of the world's most iconic and disruptive brands and government agencies, today announced it has significantly strengthened its FedRAMP-authorized cloud contact…

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) solution provider, announced it has entered into a referral partnership with Fuze, a leading cloud-based unified communications (UCaaS) provider for the modern global enterprise. Serenova recently merged with Lifesize, forming a cloud contact center and workplace collaboration company serving more than 10,000 customers worldwide. This new partnership with Fuze provides organizations with an end-to-end, cloud-based communication solution…