Binary Fountain Continues to Expand upon Its Customer Experience (CX) and Reputation Management Platform with New Social Media Management, Listings …
Sally Beauty Launches Customer Experience Management Program to Uncover Customer Insights and Drive Engagement Across Touchpoints
Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has …
Adobe and Software AG Partner to Advance Customer Experience Management
Adobe Experience Platform and Marketo Engage Combined with Software AG’s Technology Helps Companies Stitch Customer Data from Across Systems At …
Customer Experience Management Leader Medallia names Gavin Selkirk as Vice President of APAC
Veteran It Leader Will Spearhead Medallia’s Rapid Growth Across the Asia-Pacific Medallia, Inc., the global leader in experience management, announced …
Ansira Acquires eCRM Powerhouse BrightWave to Strengthen Customer Experience Management
Ansira Partners Inc. (“Ansira”), a leading marketing technology and services firm helping brands orchestrate customer experiences in the brand-to-local ecosystem, …
Give Your Customer a Carrot: IdeaCarrot Launches the Next Generation in Customer Experience Management (CXM)
In a market swamped with limitless choice, it’s no longer enough for a company to rely on USPs or brand …
COPC Inc. Announces Its 2019 Global Public Training Calendar for Customer Experience Management Professionals
COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2019 management …
Adobe Unveils Customer Experience Management (CXM) Innovations to Accelerate Digital Experience Delivery
New Capabilities in Adobe Experience Manager Enhance Content Agility and Personalization for Marketers and IT Professionals Adobe recently surveyed US consumers, …
Parker’s Selects Intouch Insight’s New Customer Experience Management Software
Leading Gas and Convenience Retailer Taps Intouch Insight to Accelerate Its CX Efforts Intouch Insight Ltd. announced that it has …
botique.ai Sets in Motion Its AI-Driven Chatbot Platform for Customer Experience Management
Brands Can Now Automate and Facilitate Round-the-Clock Customer Service Through Popular Applications Such As Facebook Messenger botique.ai, an enterprise that …
FocusVision Wins Award for Outstanding Innovation for Customer Experience Management
Martech Breakthrough Awards Names Research Technology Leader Inaugural Winner in 2018 Show MarTech Breakthrough, an independent organization that recognizes the …
AEGIS and STARTEK Conclude Transaction to Create Global Leader in Customer Experience Management
Lance Rosenzweig Appointed as the Global CEO of the Combined Business, Which Has a Presence Across 66 Business Process Outsourcing …
Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management
Integration of Medallia Experience Cloud and Workplace by Facebook Makes It Easier to Collaborate Across Teams and Act on Customer …
Signet Research Releases Sibyl Pulse: A Customer Experience Management Platform
Sibyl Provides Companies with Critical Customer Feedback and Alerts Them to Unsatisfied Customers Before They Compromise Future Revenue Signet Research …
Latest Katabat Customer Experience Management Releases Target Customer Centricity
Katabat announced its Katabat 8.1 release, delivering customer-focused improvements to its industry-leading customer experience management solutions. Katabat serves consumer lenders …
COPC Customer Experience Standard for Vendor Management Organizations
COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces …
8×8 Introduces Service Management for Contact Centers to Help Organizations Provide Best-in-Class Customer Experiences
New service launches at ICMI Contact Center Expo 2019 8×8, Inc., a leading cloud provider of voice, video, chat and …
Experience Management Leader Medallia to Acquire Customer Success Leader Strikedeck
The Acquisition Means Medallia Will Address the Full Spectrum of B2C and B2B Customer Experience Management Medallia, Inc., the global …
Sprinklr’s Social Media Management Platform, Experience Cloud, Acclaimed by Frost & Sullivan for Helping Brands Improve Customer Engagement
Sprinklr’s Platform Analyzes Data and Bridges Data Silos Across Resource Management Systems, Helping Brands Optimize Their Digital Experience Management Strategy …
OpenText Named as a Leader in Digital Asset Management for Customer Experience
Evaluation Cites OpenText’s Robust Solution for Complex Digital Asset Management Needs OpenText, the global leader in Enterprise Information Management (EIM), announced …