Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has …
Adobe Leadership in Creativity, Digital Documents and Customer Experience Management Categories Drives Next Era of Growth
Company Raises Q4 FY2019 Digital Media Net New ARR Target Adobe will host a financial analyst meeting with investors and …
iperceptions Announces iper.loop, an Evolution in its Customer Experience Management Capabilities
Where Closed-Loop Feedback Meets Journey Analytics, Iper.Loop Empowers Brands to Detect, Visualize and Address Bad Customer Experiences When It Matters …
Looking to Uncover Guest Insights and Drive Action, Marston’s Partners with Customer Experience Management Provider SMG
Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has announced …
OnePIN Named Top 10 Customer Experience Management Solution Provider
OnePIN receives recognition for innovative technology offerings and unparalleled commitment to customer success OnePIN, Inc., the world’s leading provider of …
Casey’s General Stores Looks to Uncover Customer Insights and Expand Loyalty with Smg’s Customer Experience Management Solution
Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has …
Binary Fountain Launches New Customer Experience and Engagement Features to Further Enhance Its Customer Experience Management Platform
Binary Fountain Continues to Expand upon Its Customer Experience (CX) and Reputation Management Platform with New Social Media Management, Listings …
Sally Beauty Launches Customer Experience Management Program to Uncover Customer Insights and Drive Engagement Across Touchpoints
Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has …
Adobe and Software AG Partner to Advance Customer Experience Management
Adobe Experience Platform and Marketo Engage Combined with Software AG’s Technology Helps Companies Stitch Customer Data from Across Systems At …
Customer Experience Management Leader Medallia names Gavin Selkirk as Vice President of APAC
Veteran It Leader Will Spearhead Medallia’s Rapid Growth Across the Asia-Pacific Medallia, Inc., the global leader in experience management, announced …
Ansira Acquires eCRM Powerhouse BrightWave to Strengthen Customer Experience Management
Ansira Partners Inc. (“Ansira”), a leading marketing technology and services firm helping brands orchestrate customer experiences in the brand-to-local ecosystem, …
Give Your Customer a Carrot: IdeaCarrot Launches the Next Generation in Customer Experience Management (CXM)
In a market swamped with limitless choice, it’s no longer enough for a company to rely on USPs or brand …
COPC Inc. Announces Its 2019 Global Public Training Calendar for Customer Experience Management Professionals
COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2019 management …
Adobe Unveils Customer Experience Management (CXM) Innovations to Accelerate Digital Experience Delivery
New Capabilities in Adobe Experience Manager Enhance Content Agility and Personalization for Marketers and IT Professionals Adobe recently surveyed US consumers, …
Parker’s Selects Intouch Insight’s New Customer Experience Management Software
Leading Gas and Convenience Retailer Taps Intouch Insight to Accelerate Its CX Efforts Intouch Insight Ltd. announced that it has …
botique.ai Sets in Motion Its AI-Driven Chatbot Platform for Customer Experience Management
Brands Can Now Automate and Facilitate Round-the-Clock Customer Service Through Popular Applications Such As Facebook Messenger botique.ai, an enterprise that …
FocusVision Wins Award for Outstanding Innovation for Customer Experience Management
Martech Breakthrough Awards Names Research Technology Leader Inaugural Winner in 2018 Show MarTech Breakthrough, an independent organization that recognizes the …
AEGIS and STARTEK Conclude Transaction to Create Global Leader in Customer Experience Management
Lance Rosenzweig Appointed as the Global CEO of the Combined Business, Which Has a Presence Across 66 Business Process Outsourcing …
Medallia and Facebook Define Next Generation of Collaborative Customer Experience Management
Integration of Medallia Experience Cloud and Workplace by Facebook Makes It Easier to Collaborate Across Teams and Act on Customer …
Signet Research Releases Sibyl Pulse: A Customer Experience Management Platform
Sibyl Provides Companies with Critical Customer Feedback and Alerts Them to Unsatisfied Customers Before They Compromise Future Revenue Signet Research …