GVAs enhance customer experience and drive new efficiencies by seamlessly combining conversational self-service with high-touch human guidance on a single platform Glia, the leading provider of Digital Customer Service (DCS), today…
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Preferred Risk Insurance Services (PRIS), a professional services company and subsidiary of Warrior Invictus Holding Co., enables its employees and clients to stay better connected and productive with RingCentral, Inc., a leading provider…
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New study finds as inflation increases, so do the expectations for the customer experience, making it a make-or-break moment for brands when it comes to earning customer loyalty While rising inflation may be causing consumers to carefully…
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Companies team up to accelerate digital transformation to deliver seamless customer experiences Glia, the leading provider of Digital Customer Service, announced a strategic partnership with Access Softek, an omnichannel digital banking…
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Makes SMS and phone calls part of the seamless digital experience Glia, the leading provider of Digital Customer Service (DCS), has extended the proactive outbound capabilities of its DCS platform with two new features—ChannelLess SMS and …
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Simplr's conversational experience platform named a winner among nearly 3,000 nominations Simplr announced that it has been named a winner in the 5th annual AI Breakthrough Awards program in the "Best AI-Based Solution for Customer…
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New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies Qualtrics  and ServiceNow announced a new app to help improve employee and…
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Finn AI's state-of-the-art Conversational AI solution and deep financial services expertise complement Glia's industry-leading DCS platform Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier…
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Leading SaaS Marketing Solutions Company’s Client Services Department Recognized for Stunning Growth and Market-Leading Customer Service Stirista, the leader in data-driven SaaS marketing solutions, announced it has been named a winner in…
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Revolut, which already uses the Vonage SMS API for customer authentication, will benefit from a fully-integrated experience and single source of customer support Vonage, a global leader in cloud communications helping businesses accelerate…
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Acquisition strengthens Gupshup’s suite of conversational tools with a unified, intelligent Agent Assist inbox Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled,…
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Contact centers can now resolve customers' issues across voice, messaging, and digital channels with a single automation solution Replicant, the leader in Contact Center Automation, announces expanded support across messaging and digital…
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Coveo’s new capabilities provide increased visibility into the customer journey to provide better quality service for customers - while reducing friction for agents Coveo Solutions Inc, a leader in AI-powered relevance platforms that…
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Quadrant Knowledge Solutions recognizes LivePerson as #1 of 19 vendors evaluated for excellence in technology and customer impact Quadrant Knowledge Solutions has named LivePerson the 2022 Leader in its SPARK Matrix analysis of the…
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OneReach.ai, creators of a market-leading platform that’s democratizing conversational AI and machine learning with flexible, no code/low code development tools, today announced that it scored highest in four out of five of the Use…
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Powered by Vonage, Headsets.com boasts a 98% success rate answering all calls within four rings Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, provides an integrated unified…
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Too often, the customer service experience feels like companies are fighting against you. We’ve all seen this dynamic play out in our own lives as consumers: long hold times, slow responses from customer service reps, understaffing at call…
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AdCellerant makes quality digital marketing accessible to every business AdCellerant today announced it has been named a winner in the 2022 Excellence in Customer Service Award presented by Business Intelligence Group. AdCellerant is an…
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Winner for Fourth Consecutive Year Intrado Corporation (“Intrado” or the “Company”), a global leader in technology-enabled services, announced that OnSIP has been named a winner of the 2022 Excellence in Customer Service Awards by the …
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Business Intelligence Group names Bloomfire a Technology of the Year winner in their Excellence in Customer Service Awards program Knowledge engagement software company Bloomfire announced today that it has been named a…
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