Securely Automate Any It Task Using the Most Popular Messaging Channels. No Mobile Apps to Install. No Websites to Visit. …
Cigna and Express Scripts Further Enhance Customer Service Offerings Through New Collaboration with Amazon Alexa
Cigna and Express Scripts Introduce Amazon Alexa Voice Skills to Make Health Care More Personalized and Convenient for Customers Cigna …
Süpersonic Taps Sparkcentral to Provide Super Customer Service on Top Digital Messaging Channels
#1 ISP in South Africa Partners with Industry-Leading Messaging Customer Service Platform to Power Effortless Customer Care and to Support …
Bigtincan Wins Bronze Stevie Award in 2019 Stevie Awards for Sales & Customer Service
Bigtincan, the leader in mobile, AI-powered sales enablement automation, was presented with a Bronze Stevie Award in the “Sales Enablement …
Helpshift Performance Index: What Customer Service High Performers Do Differently
Digital Customer Service Company Announces Benchmarking Report Alongside Automation Bots Product Launch New proprietary internal data has been released by Helpshift, …
Nuance Recognized as Leader in Intelligent Customer Engagement at 13th Annual Stevie Awards for Sales & Customer Service
Conversational AI Technology and Enterprise Customer Deployments Credited for Market Innovation and ROI Nuance Communications, Inc. announced its products and …
Brainshark Is a ‘Best Sales Enablement Solution’ Winner in 2019 Stevie Awards for Sales & Customer Service
Machine Analysis – Brainshark’s AI-Powered Engine for Sales Coaching and Practice – Honored for Improving Sales Effectiveness and Results Brainshark, …
Survey: Where Consumers See the Biggest Opportunities for Customer Service Automation
The benefits of automating customer service experiences via conversational AI platforms are rapidly becoming apparent to enterprise business leaders. Not only can …
The State of Customer Service in 2019: Global Brands Give Their Insights
With customer expectations evolving at a rapid rate, customer service strategy/delivery is increasingly being seen as an integral part …
USU Presents Its Latest Customer Service Innovations at CCW 2019
USU‘s unymira business unit is one of the first worldwide to offer voice powered customer service via Amazon’s Alexa. A …
Discover Recognized as a 2019 Digital Edge 50 Winner for Customer Service Strategy
For the second year in a row, Discover has been named a Digital Edge 50 award winner. The company was …
Helpshift Delivers Year of Record Company Growth and Innovation in Digital Customer Service
AI-Powered Conversational Messaging Company Announces Marquee Customers, Transformational New Products and a Doubling of Revenue YoY Helpshift, the company revolutionizing …
UJET Reveals Top Mobile, Cloud and Web Customer Service Predictions for 2019
UJET’s Founder and CEO Anand Janefalkar has revealed his top customer service predictions for 2019. Exceptional customer support will mean …
UNIFY Launches Chatbot for Customer Service Solution
Cloud-Based Chat Software Solution Helps Businesses Reduce Cost of Contact Centers While Increasing Customer Satisfaction UNIFY a greater-Seattle based company, …
Predictions Series 2019: Embrace Context-Aware Technologies for Customer Service
Continuing our tradition of bringing cutting-edge Predictions for New Year, we have Anand Janefalkar, Founder and CEO of UJET, speaking …
AppNexus Mobilizes Anodot’s Autonomous Analytics to Improve Customer Service
Anodot Autonomous Analytics Helps AppNexus Detect and Resolve Critical Business Blind Spots to Optimize Operations and Customer Service Anodot announced …
UJET Retail Shopping Survey Shows Millennials Are Quick to Buy and Try Online, But Beware: Their Next Move Hinges on Customer Service
Among Other Key Findings “Breach Fatigue Epidemic” Is Numbing Shoppers Security Fears UJET, Inc., the company that makes it simple …
5 Shrewd Ways of Using Big Data Analytics To Enhance Customer Service
Consumers are overwhelmed with offers for products and services, especially while shopping online. It’s very common for a customer to …
Final Entry Deadline for 13th Annual Stevie Awards for Sales & Customer Service
Top Sales Awards and Customer Service Awards Final Deadline November 14 The Stevie Awards, organizer of the world’s premier business awards …
Customer Service is About People — Not Bots or AI
Even in today’s hyper-connected world, we become easily dissociated. As we interact more and more with technology, we do it …