NICE Nexidia’s Neural Phonetic Speech Analytics Integrates with New CONOOTO App NICE is announcing that Hakuhodo DY Holdings Inc., a …
The Hackett Group: Digital Transformation Can Enable Typical Procurement Organizations to Reduce Cost by 45% As They Deliver Greater Value, Improve Customer Experience
Through full deployment of digital tools, typical procurement organizations can reduce operational costs by up to 45%, achieving efficiency levels …
Galp Selects Localytics to Power Data-Driven Digital Customer Experience
Partnership Will Enable Galp to Accelerate Program to Personalize the Evodriver Platform Localytics, a digital intelligence platform for mobile and …
Binary Fountain Launches New Customer Experience and Engagement Features to Further Enhance Its Customer Experience Management Platform
Binary Fountain Continues to Expand upon Its Customer Experience (CX) and Reputation Management Platform with New Social Media Management, Listings …
Hi Marley Elevates the Customer Experience
The First AI-Enabled Texting Platform Unveils Innovative New Product Features in One Cohesive Solution for the Insurance Industry Hi Marley, …
World’s Largest Sports Retailer Runs on MuleSoft to Deliver Omnichannel Customer Experiences
Anypoint Platform Enables Decathlon to Innovate at Scale, Launch New Products to Market, and Expand Its Presence to the United …
Airship Acquires Apptimize to Create Industry’s Leading End-to-End Mobile Customer Experience Platform
Digital customer engagement leader adds the industry’s most popular solution for testing and optimizing mobile apps and cross channel user …
Auckland Transport Selects Infor for Standards Compliance and Asset Optimisation to Deliver A Better Customer Experience
New Zealand’s Regional Transportation Authority Centralises Assets in the Cloud on Infor CloudSuite EAM Infor, a global leader in business …
Live Chat, In-Store Pickup, and Ship to Store Boost the Retail Customer Experience
43% of online retail customers are more likely to purchase from a retailer that offers online chat A new retail …
COPC Customer Experience Standard for Vendor Management Organizations
COPC Inc., a global consulting, certification and training firm that helps companies improve operations to transform the customer experience, announces …
The Power of Personalization: TELUS International Survey Finds Digital Native Gen Zers Lead Demand for Personalized Customer Experience
TELUS International, a customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, …
Personalized Customer Experiences Represent Largest Opportunity – and Biggest Challenge – for Sales Enablement, According to Seismic Study
The State of Enterprise Sales Enablement, 2019 Reveals How Organizations Can Improve B2B Sales Enablement Success Amid Buyers’ Increasingly High …
Simon Data Raises $30 Million to Expand Data-Driven Customer Experiences in the Enterprise
Fast-Follow Investment to Drive Data Science and Continued Growth; Major Customers Include Albertsons, ASOS, Equinox, Venmo, WeWork Simon Data, the …
Mistaken Identity? An Identity Strategy Can Help Improve the Customer Experience
This Guest post is co-authored by Mark Lammers. Customers expect brands to know them. When a brand meets their expectations …
Boosting Brand Loyalty and Customer Experience for a German Logistics Company | Quantzig’s Social Media Analytics Engagement
A global data analytics and advisory firm, Quantzig, has announced the completion of their latest social media analytics engagement for …
Infor Continues to Enrich Customer Experience with Infor Concierge Portal
Newest iteration of Infor Concierge has more power, brand-new look and feel Infor, a global leader in business cloud software …
TechBytes with Malcolm Koh, Customer Experience Strategist APAC at Zendesk
Tell us about your role and the team/technology you handle at Zendesk. As the Customer Experience Strategist and Customer-in-Residence for …
Paytronix Acquires Open Dining to Expand Its End-to-End Customer Experience Solution
Paytronix Systems, Inc., developer of the most advanced digital guest experience platform, announced the acquisition of Open Dining, the leading …
Report: The Delivery Economy Now at the Core of the New Customer Experience
Survey Finds 71 Percent of Consumers Say On-Demand Delivery Apps Have Changed How They Want All Purchases Delivered The rising …
Marketers Are Missing the Mark: Three Tactics to Close the Customer Experience Gap
When it comes to customer experience, there is a clear disconnect between what consumers want and what brands are delivering. …