7-Eleven resolves its Philippine customer and partner support tickets faster by using the modern automations of Freshdesk  Freshworks Inc., a leading software company empowering businesses to delight their customers and employees, has…
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AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases Dash Research’s report, “Artificial Intelligence for CX Applications”, focuses on the…
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With Welcome, Optimizely will advance its digital experience leadership, empowering marketers to plan, create, deliver and optimize campaigns and content through a single, end-to-end solution Today, leading digital experience platform…
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Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to help implement a robust AI powered WhatsApp chatbot for superior customer…
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As part of its customer-forward ethos and commitment to using digital tools to deliver best-in-class service, loanDepot, the nation's second largest nonbank retail lender, recently introduced a number of new functions and features to its…
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Fall releases deliver flexible capabilities to map and control services in real time, orchestrate events based on organization-wide data, and move more automation to the cloud PagerDuty, Inc. (NYSE:PD), a leader in digital operations…
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Zendesk's ability to help companies across the spectrum scale according to their business needs endows it with a huge advantage in turbulent market conditions Based on its recent analysis of the Latin American customer experience market,…
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The French consulting firm has selected GetFeedback as its agile CX solution to help drive customer-centricity in a time of rapid digital transformation Momentive (formerly SurveyMonkey), a leader in agile experience management, announced…
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Global CX and CE Software Revenue Will Recover to 2019 Levels in 2022, With a Substantial Growth Trajectory in the Years to Follow Customer experience (CX) and customer engagement (CE) initiatives continue to be a major priority for…
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Companies expand their partnership to deliver integrated platform offerings that meet the needs of progressive consumer behaviors and distributed workforces Genesys®, a global cloud leader in customer experience orchestration, and Google…
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As financial organizations of all sizes rapidly accelerate their adoption of digital assistants, the customer experience has become the centerpiece of the digital strategy across the banking industry. Kasisto, creators of KAI, the leading…
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In a follow-up to previous research, 7.ai found that customer experience has not significantly improved, and many digital transformations have stalled. 7.ai, Inc., a recognized leader in Omnichannel conversational AI and contact center…
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Leading contact center and CX solutions provider, Servion, recognized as Webex Customer Experience Partner at the WebexOne 2021 conference Servion, a leading contact center and CX solutions provider has been recognized as…
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Together with MyGamez, Swrve is now available in the Chinese market for Swrve customers and worldwide apps. Swrve, the leading customer experience platform for mobile, web, and TV, provides a sophisticated set of digital-first capabilities…
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Forrester added a new predictive capability to its FeedbackNow® solution to enable businesses to proactively anticipate customer experience (CX) issues before they occur. Equipped with powerful analytics, FeedbackNow allows businesses to…
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The Officium team is making waves as innovators in the CX space. Officium Labs, a unique decentralized customer experience startup, has no less than four significant reasons to celebrate this week. The company was honored as a top finalist…
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Orbit Group, the leading provider of social housing in the UK has selected Adoreboard to help prioritise improvements to using Emotion AI. Marketing Technology News: ZENVIA Announces Acquisition of SenseData Orbit Group, which…
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SHL supports Purple Tuesday in creating awareness and improvement in the value and needs of customers with disabilities SHL today announced their sponsorship for Purple Tuesday's celebratory event on Nov 2, 2021. Purple Tuesday inspires…
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The award honors Sitel Group for improving customer service technology through its innovative digital eyewear assistant campaign for Zenni Sitel Group®, one of the largest global providers of customer experience (CX) products and…
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Partnership to enable enterprises to leverage Haptik’s Customer Experience Platform for amplified engagement, increased conversions, and delightful support Jio Haptik Technologies Limited, one of the world's largest conversational AI…
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