Demand for Customer Insights Accelerates Growth for Topbox

Topbox signs on leading brands in record third quarter, underscoring importance of omnichannel CX analytics in meeting customer expectations Topbox, makers of enterprise customer experience analytics software, today announced continued accelerating growth in 2020, driven by market demand, significant customer wins, and expanded use of its solution across its entire customer base. “As brands adapt to rapidly changing consumer expectations this year, the ability to understand and anticipate customer behaviors, and make…

Study: Customer-Centric Organizations Perform 3X Better Than Their Peers

56% of B2C companies have dedicated CX team compared to 19% of B2B companies  Customer centric organizations experience 3X growth compared to non-customer centric organizations. (3% annual growth compared to 9%)  The size of the company greatly affects whether or not they have a dedicated CX team Usersnap, a leading customer feedback tool being used by thousands of websites worldwide including Facebook, Microsoft and Canva, surveyed over 100 CX professionals including marketing and product developers from companies around…

Digimind Named a Strong Performer in Social Listening Platforms

Digimind announced that it’s been named a Strong Performer in The Forrester Wave: Social Listening Platforms, Q4 2020 report. Forrester identified the 10 most significant providers in the category and evaluated them. According to Forrester, vendors that can provide advanced analytics, brand measurement in visualizations, and broad tech integrations, position themselves to successfully deliver enterprise-wide consumer and social intelligence to their customers. In the 36-criterion evaluation, a review that assessed…

Loop Insights To Launch UKLIPZ, First Ever Artificial Intelligence Verified Mobile Video Review Platform

Loop Insights Inc. a provider of contactless solutions and artificial intelligence (“AI”) to drive real-time insights, enhanced customer engagement and automated venue tracing to the brick and mortar space is pleased to announce the January 2021 launch of UKLIPZ, the first-ever platform that enables consumers to create verified reviews using mobile video that can also be used, purchased or analyzed by brands and retailers to drive further engagement and sales. UKLIPZ was acquired by Loop on September 16th, 2019. Loop…

Khoros Launches 2020 Autumn Innovation Release, Delivering AI-Powered Human Connection Across the Digital Customer Experience

Khoros, a global leader in digital-first customer engagement software, announced its 2020 Autumn Innovation Release to bring the power of human connection to every customer’s digital journey. Product features launching in this release include new channels, experiences, and connectivity in the Khoros platform to manage teams and communities more effectively, including: Events and Slack integration in Khoros Communities; email support and expanded AI capabilities in Khoros Care; and unified organic and paid social media…

Mood Media Appoints Seasoned Digital-Out-of-Home (DOOH) Media Industry Veteran, Paul Jankauskas, to Lead Mood Content Platforms

Mood Media, the world’s largest on-premise and connected media solutions company dedicated to elevating the Customer Experience, announced the hiring of Paul Jankauskas as its new Senior Vice President (SVP) of Mood Content Platforms. Bringing more than 20 years of experience in the media industry, including within content development and out-of-home (OOH) sectors, Jankauskas is now responsible for growing Mood Media’s ad sales network, further building out Mood’s world-class sales organization and expanding our retail…

Outlier Analyzes More Data Sources to Identify Trends in Customer Behavior

New integrations unlock more valuable customer data for richer analysis With its automated business analysis (ABA) platform, Outlier discovers and elevates unexpected changes in consumer behavior, customer demographics and buying patterns. For marketers and business analysts, this means unexpected behavior tied to any campaign, program or customer behavior can be flagged quickly, reviewed and used to adjust strategy accordingly. The Outlier ABA platform enables data storytelling by automatically providing customers with…

Going Beyond Annual Reviews, Organization Are Choosing Continuous Feedback & Recognition for a Remote Workforce – PeopleStrong

With over 50% of the world's workforce working remotely, feedbacks have become critical to an organization's growth. Without face-to-face interactions between managers & teams, and an absence of feedback encouraging culture, employees struggle with delivering projects. In a recent survey done by PeopleStrong, 63% employees answered that their managers should become better coaches and that feedbacks would help them in improving their work. But most organizations struggle in training their managers about how to give…

New Billboard Campaign Petitions Business Review Platforms to Stop Allowing Negative Reviews for Third-Party Delivery Issues

Digital signage and experience platform Raydiant announced the launch of a new initiative that petitions small business review platforms to stop allowing users to leave negative reviews for issues caused by third-party delivery providers. The COVID-19 pandemic forced companies of all sizes to adapt their operations to stay in business. Arguably, one of the businesses most affected by the pandemic were restaurants that were forced to close their in-location dining and shift to options such as delivery and curbside pickup.…

Video Customer Experience Platform Hippo Video Raises $4.5M in Series a Round Led by Alpha Wave Incubation and Exfinity Venture Partners

Hippo Video - a fast-growing company in the video-driven Customer Experience (CX) domain, has raised $4.5 million in Series A funding. The investment round was led by Alpha Wave Incubation (AWI), a $300m venture fund, managed by Falcon Edge Capital, a leading global alternative asset manager, and backed by ADQ, one of the largest regional holding companies based in Abu Dhabi, and Exfinity Venture Partners. Existing investors Sequoia Capital India's Surge, and KAE Capital also participated in this round. This latest round of…

Widewail Builds Trust, Drives Business With ‘Invite’, A New Personalized, Automated SMS Customer Review Generation Solution

As customer reviews become a major influencer on a business' success, Widewail, the leading reputation management, and social media engagement platform announced an expansion of its product suite with the launch of 'Invite', a proactive SMS-driven review generation tool. Widewail's Invite gives businesses another lever to pull to automatically and continually generate content via SMS and deliver a timely review response strategy that keeps customers engaged, satisfied, and loyal. Whether the business is a standalone…

Cohley & PowerReviews Announce Strategic Partnership

The partnership will empower shared clients to generate textual and visual product reviews via sampling campaigns Content generation platform Cohley announced its partnership with PowerReviews, who powers brand advocacy by harnessing the authentic voice of the customer to improve products and the customer experience. The partnership will initially focus on helping their shared clients proactively generate product reviews to fill PowerReviews’ on-site reviews integration. The partnership will also enable Cohley’s client…

Study Shows Consolidating Technology Platforms Increases Localized Marketing Success of Multi-Location Businesses

70% of Multi-Location Marketers Show Increased Performance From Consolidation Today, SOCi, the leading all-in-one platform for “next-level” multi-location marketers, released a new commissioned study conducted by Forrester Consulting outlining the critical importance a localized marketing strategy has on the success and health of a multi-location business, and the best practices that multi-location marketers have implemented to increase their success. “500 companies in the Americas that have achieved the highest growth…

ActiveCampaign vs Mailchimp (2020) Top Email Marketing Platforms Reviewed by Instructify

Email marketing specialists at Instructify compare ActiveCampaign and Mailchimp, two of the industry’s biggest platforms in 2020 Marketing advice website Instructify has published an article for those looking for a clear comparison of email marketing platforms in 2020. In this specific review, Instructify focuses on two trusted names in the market: ActiveCampaign and Mailchimp. The full ActiveCampaign vs Mailchimp article looked under the hood and compared the two services’ ease of use, list management capabilities,…

MindTickle Recognized in Gartner’s 2020 Market Guide for Sales Enablement Platforms as a Representative Vendor

MindTickle meets all eight top use cases for sales enablement platforms defined within the report MindTickle, the leader in Sales Readiness technology, announced that it has been recognized as a Representative Vendor in Gartner's 2020 Market Guide for Sales Enablement Platforms. According to the report, "Gartner defines sales enablement platforms as tools that unite sales enablement functions with customer-facing sales execution. They predominantly support native content, sales training delivery and reinforcement, and…

Verint AI and Analytics Solutions Receive the Highest Customer Satisfaction Scores in New Interaction Analytics Report

Company Recognized for Largest Global Customer Base and Greatest Increase in Number of Customers Verint Systems Inc., The Customer Engagement Company, announced its AI and analytics solutions achieved the highest customer rating for overall vendor satisfaction and top customer satisfaction scores on 25 vendor, product capability and product effectiveness criteria surveyed in DMG Consulting LLC’s new 2020 Interaction Analytics Product and Market Report*. In addition, Verint represents the largest market share by number of…

Las Vegas SEO Company Red Zone SEO Introduces Free SEO Review Tool

'We wanted everyone to be able to check how they're doing with their website, whether they pay us or not.' - Rob Kafka, Founder, Red Zone SEO Red Zone SEO, a Las Vegas SEO company, has just announced the launch of its new instant SEO auditing tool, aptly named The SEO Review. There are many services on the market that offer a way for a company to check various areas of its website's overall health. Some of those tools cost nothing at all while others can cost upwards of thousands of dollars a month. As one would…

Everest Group Recognizes Whatfix as a Leader in Digital Adoption Platforms PEAK Matrix Report 2020

Whatfix announced that it has been recognized as a Leader by Everest Group, a leading research and consulting firm, in its inaugural Digital Adoption Platform PEAK Matrix Assessment. Referenced clients have highlighted the ease of use of the product, breadth of features, and ability to target and provide relevant content to users as key strengths of Whatfix. Whatfix's level of customer support and ability to continuously innovate the product are also mentioned by the referenced clients as some of its strengths. Everest…

Braze Expands Products and Partnerships to Help Brands Nurture Empathy in Customer Communications

New Updates Include Predictive Churn, Expansion of Promotion Codes, Huawei Push, and an Expanded Partnership with Amazon Braze, the comprehensive customer engagement platform, announced new product and partnership updates that help brands incorporate empathy into cross-channel communications to connect and grow audiences, build loyalty, and accelerate revenue. By leveraging tools and insights to better understand customer intent and behavior, brands can strategically create personalized cross-channel campaigns that…

Pixlee And TurnTo Launch First-Ever ‘Customer-Powered Commerce’ Partnership

'Customer-Powered Commerce' transforms how brands create content and build community through relevant, relatable, and diverse customer storytelling. Pixlee Inc, the leading user-generated content and influencer marketing platform, announced jointly with TurnTo, the top platform for customer-generated product content, a partnership to deliver Customer-Powered Commerce. PIXLEE AND TURNTO LAUNCH FIRST-EVER ‘CUSTOMER-POWERED COMMERCE’ PARTNERSHIP Now more than ever, brands struggle with…