Dialpad Announces CTO and COO Appointments to Drive Growth Through Innovation

New executives will focus on product unification and customer success in the future of hybrid work Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced two additions to its executive team. Brian Peterson, co-founder of Dialpad and Senior Vice President of Engineering has been promoted, becoming Dialpad’s first Chief Technology Officer (CTO). Jason Yang, Dialpad’s Senior Vice President of Marketing and Business Operations, is also stepping into a brand-new role for…

Dialpad Announces Appointment of CMO and CHRO

UCaaS and CCaaS leader deepens executive bench to amplify brand awareness and drive company growth strategy Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced the appointment of two executives: Morgan Norman as Chief Marketing Officer (CMO) and Tasha Liniger as Chief Human Resources Officer (CHRO). The executive appointments come on the heels of a tremendous year for Dialpad including a $126M Series-E funding round, partnership with T-Mobile for Business, and…

Dialpad Receives 2021 CUSTOMER Magazine Voice Technology Excellence Award

Dialpad Contact Center honored for exceptional innovation and commitment to improving the customer experience Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced today that TMC, a global, integrated media company, has named Dialpad Contact Center as a 2021 CUSTOMER magazine Voice Technology Excellence Award winner. Marketing Technology News: TOPdesk Is Recognized As A 2021 Gartner Peer Insights Customers’ Choice For IT Service… “Its Dialpad Contact Center solution…

Dialpad Earns a 2021 Top Rated Award From TrustRadius

Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced that TrustRadius has recognized Dialpad Talk with a 2021 Top Rated Award. With more than 125 verified reviews, Dialpad Talk is recognized by the TrustRadius community as a valuable player in the Call Recording Software category. “Dialpad Talk has earned a Top Rated award for the Call Recording Software category based entirely on feedback from their customers,” said Megan Headley, VP of Research at TrustRadius. “Reviewers on…

Dialpad Named a Major Player in IDC MarketScape for Enterprise and SMB UCaaS Reports

The company’s capabilities and strategies has placed it in the Major Players Category in the UCaaS space Dialpad, Inc., the industry leader in AI-powered communication and collaboration, today announced it has been positioned as a Major Player by the IDC MarketScape in two reports*: Worldwide UCaaS Service Providers for Enterprise 2021 Vendor Assessment and Worldwide UCaaS Service Providers for SMB 2021 Vendor Assessment. The IDC MarketScape reports are the information and communications technology…

Dialpad Marks Ten Year Anniversary and One Year of Remote Work with Record Growth and Widespread Market Recognition

Company accelerates momentum with T-Mobile collaboration, AI innovation and contact center adoption Dialpad, Inc., the modern business communications platform powered by AI, saw record growth over the past 12 months, underscored by a successful Series-E funding round, surpassing the critical SaaS milestone of $100M in ARR, and securing a major collaboration with T-Mobile for Business. Ten years after the company was founded, and accelerated by the shift to a distributed workforce, Dialpad is one of the …

Cloud Collaboration Leader Dialpad Achieves Major AI Milestone After Analyzing More Than One Billion Minutes of Voice

Company reveals its real-time transcription model is more accurate than competitors’ Dialpad, Inc., the leading AI-powered cloud communications platform, announced a significant breakthrough regarding its proprietary Voice Intelligence (Vi™) AI technology. Dialpad’s Voice Intelligence combines automated speech recognition (ASR) and natural language processing to deliver real-time business optimization, including call coaching, automated note-taking, sentiment tracking, and transcription analysis. After years of continuous…

Dialpad Raises Additional $10 Million from SoftBank Corp. to Accelerate Product Expansion in Japan and APAC

Dialpad expands footprint in APAC, empowering global workforces with Voice Intelligence through its AI-powered cloud communications platform Dialpad, Inc., the leading AI-powered cloud communications platform, today announced that SoftBank Corp. (“SoftBank”) joined a previous $100M Series-E funding round, led by OMERS Growth Equity, through a $10M investment. SoftBank’s investment will deepen its existing, 4-year strategic partnership with Dialpad, and drive business growth in Japan and the greater APAC region, leveraging…

Club Champion Sinks Hole-in-One with Dialpad

Dialpad, the AI-powered cloud business phone and contact center provider for modern businesses, announced a multi-year deal with Club Champion to automate internal workflows with their tech stack and elevate the call experience with Dialpad Contact Center. Club Champion, the #1 golf club fitter and builder in the nation, selected Dialpad to modernize lagging workflows with a seamless system to make the call experience better for both their call center agents and customers and prospects. With employees going back to the…

Nuspire Innovates & Streamlines Contact Center, Selects Dialpad

Dialpad, the AI-powered cloud business phone and contact center provider for modern businesses, announced a deal with Nuspire, a leading managed security services provider (MSSP), to provide call, contact center, and video conferencing for all of Nuspire's sales and support teams. "At Nuspire, we consistently look for ways to better serve and communicate with our clients, and Dialpad is the perfect partner to help us seamlessly scale and adapt," said Michael Wilson, Nuspire Chief Technology Officer. "With strong growth…

Dialpad Raises $100 Million at $1.2 Billion Valuation

Dialpad, Inc., the AI-powered cloud business phone and contact center provider for modern businesses, announced $100 million in Series E funding. The round reflects the strength of both Dialpad's business and the strategic role that best-in-class work from anywhere communications tools are playing for businesses worldwide. OMERS Growth Equity led the round, with participation from existing investors including Andreessen Horowitz, GV, ICONIQ Capital, Felicis Ventures, Section 32 and Work-Bench. In total, Dialpad has raised …

Dialpad Acquires Video Conferencing Company Highfive

Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (Vi), announced that it has acquired video conferencing company Highfive. Bringing together two best-in-class, "work from anywhere"-focused companies, the acquisition grows the Dialpad team and product portfolio, adding enhancements to video capabilities across the platform and increasing reliability and flexibility for dispersed teams. According to a recent survey conducted by Pulse, 41% of IT, engineering, and customer success…

Dialpad Announces Appointment of Jen Grant to Board of Directors

CEO and Marketing pro joins tech leaders Marc Andreessen, Rich Miner and others as company experiences rapid growth in "Work from Anywhere" era Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (Vi), recently announced that Jen Grant has joined the company's Board of Directors. The announcement comes as Dialpad continues to see rapid growth as the demand for remote work tools rises with changing business needs worldwide. "We are seeing remote work on the rise everywhere, and…

Dialpad Launches HD Video and New AI Features on UberConference, Making Meetings Easier and More Productive

Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM), today announced the rollout of new features to UberConference, including automated notes, transcripts, and action items, together with crystal clear HD video conferencing. The updates allows UberConference’s unique PIN-free communication and collaboration to be even more effective and improve employee productivity and engagement. “We believe that when you end a meeting, that’s when the real work begins,” said Dialpad CEO,…

Dialpad Expands to Tap EMEA Cloud Communications Market, Opens New London Office

Office Opens with Seasoned Channel Sales Team and Plans to Aggressively Scale Presence in Europe Dialpad, the only AI-driven, cloud-native business communications platform, announced an aggressive expansion of its global presence, opening a London office with new channel sales leadership, expanding partnerships with ScanSource and Avant, and a new extended digital based footprint. The company's London team will specifically focus on building channel sales momentum to meet the growing demand for cloud communications…

Dialpad Launches Dialpad Support for Call Centers

New product features real-time AI tools to help call center teams have smarter customer conversations Dialpad, the only AI-driven, cloud-native business communications platform, today announced the launch of Dialpad Support, a new AI-powered call center product designed to fit the demands of modern customer support teams. Through a combination of real-time artificial intelligence and natural language processing capabilities, an intuitive user interface and easy-to-use admin functions, Support offers a welcome departure…

Dialpad Raises $50 Million in Series D Funding to Reinvent the Phone Call

Company Doubles Down on Innovative AI Capabilities, Expands Talent Base Dialpad, the pure-cloud business communications provider, announced it has raised $50 million in Series D funding. ICONIQ Capital led the round, with participation from existing investors Andreessen Horowitz, Amasia, Scale Venture Partners, Section 32 and Work-Bench, bringing Dialpad's total funding to $120 million. The new capital will accelerate momentum for Dialpad's real-time AI technology and further establish its products as business-critical…

Dialpad + TalkIQ To Bring Voice-Driven AI To Business Communications

With TalkIQ’s Acquisition by Dialpad, VoiceAI Could Better Deliver Real-Time Voice Insights to Transform Phone Call Transcribing Process for Marketing and Sales Teams Dialpad, a leading cloud business communications provider, announced that it has acquired TalkIQ. TalkIQ is a leader in real-time speech recognition and artificial intelligence. By combining TalkIQ’s real-time speech recognition and natural language processing technologies with Dialpad’s leading communications solutions, Dialpad will deliver VoiceAI to help…

Dialpad Launches Call Center to Help Modern Businesses Build a Superior Customer Experience

Modern Platform Brings Call Centers to the Cloud; Includes Disruptive Pricing Model Dialpad, the pure-cloud business communications provider, recently announced the launch of Call Center, a new and modern take on call center software. Built on the Google Cloud Platform, Call Center removes the complexity of traditional call centers with its software platform that helps small and medium-sized businesses (SMB) cost-effectively turn an often frustrating experience into an opportunity to create remarkable customer experiences…

Marketing Technology Highlights of The Week: 12th-April-2021: Featuring SAP, ServiceNow, ZoomInfo, Zendesk (and lots more)!

First-party data, key martech funding highlights, new martech partnerships and enhanced features to boost go-to market capabilities; there’s lots to explore from this week’s martech series’s martech highlight! BONUS: Leading marketing and media measurement platform DoubleVerify announced their IPO on April-12th! MarTech Quote-of-the-Week! I think marketers should be focusing on first-party data and the best avenues to grow ROI. All marketers aim to optimize their campaigns and not only show, but increase, ROI. However,…