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Search Discovery Launches Salesforce Einstein Discovery + Tableau Accelerator

Search Discovery, a data transformation company, launches an Einstein+Tableau Accelerator to help clients rapidly integrate Einstein Discovery Predictions and Prescriptions into their Tableau dashboards. This technology combines the best of both platforms and finally answers the question of when to use Tableau vs. Einstein. The solution: Use the strengths of both! Our Accelerator program demonstrates that the platforms' benefits aren't mutually exclusive. Instead, the platforms are "better together." Search Discovery's…

Atrium Launches ‘Jumpstart’ Offering for Delivering Einstein Predictions to Tableau Customers

Atrium combines leading analytics technology platforms, Artificial Intelligence (AI) expertise and industry acumen to help Tableau customers benefit from Einstein predictions Atrium, a next-generation consulting company that leads enterprises through business transformation with AI and analytics, today announced a packaged service offering focused on helping deliver machine learning predictions to Tableau customers. Marketing Technology News: SentryOne Partners with Theta to Deliver Services and Support to APAC…

Twilio Welcomes Steve Pugh as Chief Security Officer and Glenn Weinstein as Chief Customer Officer

Twilio, the leading cloud communications platform, announced the appointment of two executives to its team. Steve Pugh joined the company as its chief security officer to lead Twilio’s global trust and security team responsible for corporate, physical and cyber security. Glenn Weinstein joined the company as its chief customer officer responsible for Twilio’s technical support, customer success, customer experience, professional services, and consulting partners. Pugh will report to chief financial officer, Khozema…

Atrium Achieves Salesforce Master Navigator Designation for Delivering Expertise in Einstein Analytics

Atrium leverages Salesforce Einstein Analytics to accelerate business transformation for enterprises Atrium, a next-generation consulting company that leads enterprises through business transformation with AI and analytics, announced it has achieved Salesforce Master Navigator designation for delivering expertise and depth of knowledge in the Einstein product family. Today, artificial intelligence (AI) is becoming crucial to the success of enterprise businesses. To help with enterprise AI adoption, Atrium provides…

Aviso Names Former Top Salesforce Einstein Researcher As Chief Data Scientist

Company Also Taps Industry Veteran as Chief Customer Officer Aviso, the pioneer in AI-powered sales guidance and forecasting, announced the appointment of veteran artificial intelligence and machine learning researcher Joy Mustafi as Chief Scientist. The former Principal Researcher for Salesforce's Einstein platform will leverage his decades of experience to help Aviso customers accelerate deal-closing and expand revenue opportunities. Ranked as one of India's 10 top data scientists by Analytics India Magazine, Mustafi…

“Hey Einstein”— Salesforce Brings Voice to Every Customer Experience

Einstein Call Coaching Helps Managers Spot Trends Within Conversational Data and Provide Sales Reps with the Best Practices and Insights Needed to Optimize Every Customer Call Salesforce, the global leader in CRM, is bringing the power of voice to every customer experience spanning the Salesforce Customer 360 Platform and enabling millions of CRM users to talk to Salesforce. With Einstein Voice Assistant guiding every action, insight and prediction, Salesforce users will be more productive—from anywhere. And new Einstein…

Five9 Announces Five9 Einstein Engagement Bot on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Five9 Customers Can Now Benefit from the five9 Einstein Engagement Bot Five9, Inc., announced it has launched the Five9 Einstein Engagement Bot on Salesforce AppExchange, empowering enterprise contact centers to engage customers with intelligent, compelling interactions. This integration enables Einstein Bot to engage with the customer, determine the intent of their need, provide quick answers or, if necessary, intelligently escalate to a chat or a phone call back from an agent. In the case of escalation, the full context…

Salesforce Announces Einstein Analytics for Financial Services – AI-powered Insights for Wealth Advisors, Managers and Retail Bankers

Now Financial Services Professionals Can Instantly Access Customized, Data-Driven Insights and Deliver Personalized Recommendations for Every Client Salesforce, the global leader in CRM, announced Einstein Analytics for Financial Services, a customizable analytics solution that provides AI-augmented business intelligence for wealth advisors, retail bankers and managers. Banks and wealth management institutions are facing a rapidly changing industry landscape, as new fintech entrants and consumer technologies are…

Salesforce Introduces New Einstein Services, Empowering Every Admin and Developer to Build Custom AI for Their Business

Now with Just Clicks or a Single Line of Code, Any Admin or Developer Will Be Able to Build Trusted AI and Embed It into Salesforce or Any External App Salesforce, the global leader in CRM, announced new Einstein services that enable admins and developers to build custom artificial intelligence — all with just a few clicks or a single line of code. The use of AI has become increasingly prominent in business. More than six billion predictions are generated every day by Einstein AI capabilities embedded across…

Salesforce.org Empowers Nonprofits and Higher Education Institutions to Drive Social Impact at Scale with Einstein Artificial Intelligence

Salesforce.org, the social enterprise of Salesforce, the global leader in CRM, is bringing the power of Salesforce Einstein Artificial Intelligence to empower nonprofits and higher education institutions of all sizes, enabling them to deepen engagement with their constituents and students, make smarter decisions and operate more efficiently. During AI for Good Week, Salesforce.org will showcase how innovative organizations including College Forward, Reading Partners, Arizona State University and Taylor University are using…

Salesforce Empowers Service Agents with Einstein AI and Quip for Service

Service Cloud Expands Einstein A Portfolio with New Intelligent Recommendation and Routing Capabilities so Agents Can Spend More Time Where It Matters Most -- Building Customer Relationships and Solving Complex Problems Salesforce, the global leader in CRM, announced new artificial intelligence and productivity solutions that empower customer service agents to focus more of their time on the human side of service — tasks that require social intelligence, critical thinking and creative problem solving skills. As customer…

Say Hello to Einstein Voice: Salesforce Ushers in New Era of Conversational CRM

Einstein Voice Assistant Will Transform the Way People Work, Allowing Them to Get Personalized Daily Briefings and Make Conversational Updates to Salesforce via the Salesforce Mobile App or Smart Speaker of Their Choice Salesforce, the global leader in CRM, announced Einstein Voice, a new platform service that brings the power of voice to millions of Salesforce users. With Einstein Voice, any user will be able to talk to Salesforce, opening up new possibilities for employees to work smarter and connect with their…

Salesforce Delivers the Next Generation of Service Cloud Einstein

Service Cloud Einstein Combines CRM Data, AI and Guided Processes, Empowering Service Agents to Deliver Intelligent Recommendations, Instant Service and Seamless Experiences to Customers Salesforce , the global leader in CRM, announced the next generation of Service Cloud Einstein, combining the world's #1 CRM with guided processes and powerful artificial intelligence to transform the customer service experience. Companies can now leverage Einstein Bots for Service to automate routine service requests and enable…

Salesforce Einstein Analytics Unveils Conversational Queries to Simplify Data

Using Salesforce Einstein Analytics' Conversational Queries, Users Can Ask Questions to Derive Actionable Insights and Determine How Their Sales Efforts Churn Results According to a recent blog from Salesforce, the company has expanded the capabilities of their AI-powered Einstein Analytics platform with a complete set of analytics and data-based insights. Salesforce Einstein Analytics now features a totally new capability, branded as Conversational Queries. With Conversational Queries, users can derive more accurate…

TechBytes with Jim Sinai, VP of Marketing, Salesforce Einstein

Jim Sinai VP of Marketing, Salesforce Einstein In the run up to Full Circle Insights’ Circulate 2017, we spoke to Jim Sinai, VP, Marketing, Salesforce Einstein, who is scheduled to speak at the event. In this interview, Jim shares his insights on companies revamping their data practices to be AI-first.MTS: What brings you to Circulate 2017? Could you share the key takeaways from the event? Jim Sinai:  There is an unprecedented opportunity for businesses everywhere to leverage AI to help employees work faster, smarter…

Salesforce Einstein Analytics Drives Shazam to Achieve 752% Rise in ROI

Popular music discovery app Shazam saw a 752% ROI within two months with Einstein Analytics Salesforce is driving Shazam to a new height. According to the global leader in CRM, Shazam—one of the world's most popular apps—has successfully deployed Salesforce Einstein Analytics to dramatically increase productivity for the company's executives and sales leadership. With Einstein Analytics, Shazam has improved the quality of data from its massive user base, targeted more granular customer segments and reduced requests…

Salesforce Introduces Service Cloud Einstein AI to Transform Customer Service Interaction

Meet Service Cloud Einstein, Salesforce’s latest offering. Conceived as the world’s first intelligent customer service platform, the introduction of Salesforce’s Service Cloud Einstein is an electrifying development for marketers who are perennially challenged to deliver proactive, personalized service to their customers. The intelligent customer service platform offers SMBs seamless opportunity across all marketing channels, enabling them to deliver services that are responsive, intuitive, personalized and smart. Most…

Snowflake Announces Next Phase of Partnership with Salesforce to Power Customers’ Business Transformations with Data

New technology innovations power customers with exceptional scale and access to data to drive business decisions Snowflake, the cloud data platform, announced the latest technology advancements from its partnership with Salesforce, the global leader in CRM, that will yield significant opportunities for joint customers. Native integrations between the two technologies will allow organizations to easily unify and analyze all data in Snowflake Cloud Data Platform and visualize it with business intelligence tools such as…

What Salesforce Does Best-“It Instills Confidence”: Salesforce Q1 Earning Update

Today, the leading CRM maker Salesforce has declared its Q1 Fiscal 2021 results. It earned $4.87 billion revenue– 30% higher YoY and reported first-quarter operating cash flow of $1.86 billion. This Salesforce Q1 earning update was never going to be just the monies. But, it’s much more beyond doing merely business… And, Salesforce demonstrated its leadership stance even as various businesses are struggling to maintain stability with their pace, people and projections. COVID-19 was always going to be the talking point of…

Salesforce Positioned in the Leaders Quadrant of the Gartner’s 2020 Magic Quadrant for Multichannel Marketing Hubs

Salesforce, the global leader in CRM, announced that Salesforce has been positioned by Gartner, Inc. as a Leader in its 2020 Magic Quadrant for Multichannel Marketing Hubs. Salesforce was evaluated for its Salesforce for Marketing Cloud. Marketing Technology News: Merkle Launches Rapid Audience Layer Solution for Retail Marketers "Today, people expect companies to speak to them with the right message, in the right tone, at the right time," said Adam Blitzer, EVP & GM, Marketing Cloud, Commerce Cloud and Community…