InMoment’s XI Technology Platform Named 2020 Innovation Award Winner for Experience Improvement

InMoment, the leading provider of Experience Improvement (XI)™, announced that its XI™ technology platform has been named a 2020 Customer Experience Innovation winner. InMoment launched its hyper-modern XI™ technology platform to challenge the industry status quo for customer experience, and it now has over one million active daily users across all its technologies. InMoment is improving experiences for both customers and employees, and it has recently challenged the world’s top brands to move away from ineffective…

InMoment Appoints Graham Tutton Global Head of Consumer Products to Accelerate Experience Improvement for the World’s Top Brands

Seasoned veteran brings track record of success to help clients, promotes strategic and tactical focus on ‘owning moments that matter’ through unique InMoment solutions InMoment, the leading provider of Experience Improvement (XI)™, announced that Graham Tutton, a seasoned executive with over 25 years of leading customer experience and insights at several global brands, has joined the company to lead clients through more strategically oriented and impactful programs focused on experience improvements.…

Publicis Sapient Named a Leader in the IDC MarketScape for Worldwide Customer Experience Improvement Services

Publicis Sapient, the digital transformation hub of Publicis Groupe, has announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Experience Improvement Services 2020 Vendor Assessment. Publicis Sapient was among 13 service providers that participated in this evaluation. The report, authored by Douglas Hayward, Research Director, Worldwide Digital Strategy and Agency Services at IDC, noted that “Publicis Sapient is a good fit for organizations looking for a partner combining the creativity of a…

Publicis Sapient Named a Leader in the IDC MarketScape for Worldwide Customer Experience Improvement Services

Publicis Sapient, the digital transformation hub of Publicis Groupe, has announced it has been named a Leader in the IDC MarketScape: Worldwide Customer Experience Improvement Services 2020 Vendor Assessment. Publicis Sapient was among 13 service providers that participated in this evaluation. The report, authored by Douglas Hayward, Research Director, Worldwide Digital Strategy and Agency Services at IDC, noted that "Publicis Sapient is a good fit for organizations looking for a partner combining the creativity of a…

KWI Unveils New, Dynamic Improvements to Its POS Platform at NRF 2020 to Help Retail Industry Deliver Exceptional Customer Experience

Partnership with CLEAR®, New Client Roster and New CRO To Support Continued Growth and Enhance Focus on Customer Service KWI, the pioneer of real-time cloud technology for luxury and specialty retailers, announced new and improved innovations to its robust Cloud POS platform, which are designed to help retailers better manage their businesses and create extraordinary customer experiences. These improvements will be showcased at the KWI booth (#5355) during the National Retail Federation (NRF) Big Show in New York City,…

Farrow & Ball Appoints Kin + Carta Connect to Upgrade Digital Customer Experience and Ecommerce

Global digital transformation agency Kin + Carta Connect has been appointed by Farrow & Ball, the eco-friendly paint and wallpaper company, to future proof its website and ecommerce experience. Farrow & Ball has seen online sales surge since lockdown and engaged Kin + Carta Connect to maintain momentum. As an Episerver Gold partner, the agency will use its platform expertise to initiate a continuous improvement strategy. As well as optimizing the Customer Experience, Kin + Carta Connect will introduce new…

Prioritize on Customer Experience (CX) to Recover Faster from Pandemic Crisis

In the latest research on Singapore’s resilience in recovering from the pandemic crisis, Zendesk has placed the highest priority on Customer Experience or CX Management. According to the Zendesk survey, the businesses in Singapore that prioritize CX are expected to recover faster from the challenges of the pandemic. Zendesk jointly conducted the research with Ecosystm, revealing that of the local companies that plan to decrease CX spend, 88% will only see recovery in the second half of 2021 or later. Here’s what the…

Medallia and Five9 Partner to Provide Call Center and Customer Experience Leaders With Rich Insights

Seamless integration provides real-time and post-call customer feedback and actions that lead to exceptional customer engagement and experience Medallia (MDLA), the leader in experience management announced a partnership with Five9, a leading cloud contact center provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud - providing real-time feedback and analytics on call center interactions and customer engagement. “Customers want to…

Customer Experience Emerges as 2020 Bright Spot: Consumers See Positive Shift in Service and Signal Increasing Digital Engagement

Survey of more than 4,000 consumers from the US, UK, France and Germany shows organizations making strides in CX despite challenging times; points to rise in use of online options Sixty percent of consumers report improvements in customer experience (CX) since the pandemic, indicating businesses recognize the importance of CX and are responding. Telephone and email remain prevalent with digital gaining momentum as consumers plan to increase usage of chatbots, virtual agents and self-service, even post-pandemic.…

Wickes Launches UK’s First Home Improvement Campaign on TikTok in Partnership With TAKUMI

Home improvement retailer Wickes, is the first brand in its industry to launch a campaign on TikTok, partnering with leading global influencer marketing agency, TAKUMI. The #MyWickesMyWay campaign, which involved seven content creators each producing a video on the social media platform, is designed to drive awareness of Wickes’ range of products and reach a new audience with authentic and creative content. Working with TAKUMI, the TikTok creators were tasked with adapting existing trends including DIY tips and…

Ubitus Introduces New Cloud Gaming Solution for Best-in-Class Experiences

With the streaming services settling in happily, it is now the gaming industry’s turn to gain a respectable space among cloud consumers. A range of online service providers and telecom firms are announcing their intentions to start their own services on the cloud gaming platform. These businesses, who have significant benefits in transforming the video game room, have a huge influence on the cloud gaming industry. In similar news, Ubitus, a cloud gaming technology leader has announced its latest Android Cloud gaming…

Check Point Software ZoneAlarm Improves Customer Experience and eCommerce Operations with 2Checkout

ZoneAlarm’s solutions benefit from advanced payments and subscription billing capabilities, and accelerated speed to market 2Checkout (now Verifone), the leading all-in-one monetization platform for global businesses, announced that Check Point Software Technologies, a leading provider of cyber security solutions globally, has selected 2Checkout and the Avangate Monetization Platform for the global online sales of its ZoneAlarm consumer security solutions. The software company is benefiting from an all-in-one commerce…

Fuze Enhances Remote Experience with Platform Updates Purpose-Built for the Distributed Workforce

New communications features for remote users, enhanced IT management tools, and expanded capabilities provide greater scale and flexibility across the modern enterprise Fuze, the leading cloud-based communications provider for the modern global enterprise, announced a series of enterprise-grade enhancements to the Fuze platform. With new features for improved scalability and mobility, upgrades to the Fuze Contact Center and IT management tools, the Fuze platform enhances user experiences across the distributed workforce.…

SAP and Qualtrics Introduce Qualtrics XM for Suppliers to Enhance the Source-to-Pay Experience for Procurement Solutions from SAP

SAP SE and Qualtrics announced Qualtrics® XM for Suppliers, a new solution that empowers organizations to identify key areas of improvement across the source-to-pay process to help secure critical supply, increase cost savings, mitigate risk and improve business agility. Qualtrics XM for Suppliers combines data from an organization's SAP® Ariba®, SAP Fieldglass® and SAP S/4HANA® solutions with real-time supplier insights and AI-driven intelligence from Qualtrics, an SAP company. Marketing Technology News: Dynamic Yield…

Digital Yalo and FullStory Partner to Deliver Best-in-Class Digital Experiences

Fueling Client Growth with Customer Experience Solutions Award-winning, creative agency Digital Yalo announces a new partnership with digital experience analytics platform FullStory. This strategic partnership employs FullStory's powerful digital experience platform to deliver exceptional customer experiences. Through Fullstory's measurement and conversion rate optimization tools, Yalo can help their clients grasp the "why" and the "what" to more effectively craft and implement strategies that improve brand and marketing…

Qualtrics Unveils Next Wave of Experience Management Innovations that Transform Organizations’ Listening Programs into Systems of…

Introducing capabilities and enhancements to the Qualtrics XM Platform that facilitate taking action with enhanced analytics, data management and governance, and automatic trends and metrics tracker Five purpose-built Qualtrics CustomerXM products empower every team along the customer journey drive greater customer engagement, increase conversion and retention, and improve brand loyalty and perception Qualtrics, the leader in customer experience and creator of the experience management category, announced several…

Customer Experience Report Reveals Global Marketing Pivot to Drive Accelerated Digital Transformation

Marketing investments yield ROI, while changing consumer behaviors during the COVID-19 pandemic reinforce digital shift A new global research study of 8,000 consumers and 800 marketers examines how COVID-19 has forced brands and customers to rapidly adapt to a digital-first reality. The report, conducted by digital experience leader Acquia, looks at trends across three dimensions: technology, talent, and personalized use of touchpoints to optimize the customer experience (CX). It also examines changing consumer…

Blustream Raises $3 Million to Bridge the Customer Experience Gap with Product Usage Data

Product Usage Data Connects Brands and Customers to Create Meaningful After-Sale Engagements Blustream, the leading after-sale customer engagement company, announced it has raised $3 million in funding to power the brand-customer relationship with product usage data and fuel digital transformation efforts for physical goods companies via the Blustream Product Experience Platform. York IE led the round of funding with additional support from existing investors. Marketing Technology News: Adzymic Expands Into Thailand,…

National Business Research Institute Recognizes Avtex for their Commitment to Employee Experience

High levels of Employee Experience earn Avtex a place in NBRI's Circle of Excellence The National Business Research Institute (NBRI) is pleased to welcome Avtex to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations with high levels of Employee Experience (EX). To qualify for this honor, the organization must score at or above Stretch Performance which is at the 75th percentile of their industry, or the organization must improve a statistically significant 5 or more percentiles at the…

Truliant Selects Avtex to Elevate Member Experience

Avtex, a customer experience (CX) consulting and technology company, announced that Winston-Salem based Truliant Federal Credit Union has selected them to champion their vision of transforming their Member Experience (MX) strategy and the technology ecosystem to support it. A $3.1 billion-asset credit union, Truliant is focused on accelerating digital transformation to reshape the member experience. With a strategic initiative to better leverage its technology ecosystem to deliver exceptional service, Truliant will work…