IRONSCALES Applauded By Frost & Sullivan for Ensuring Superior Email Security With Its Multi-layered, AI-powered Security Platform

Based on its recent analysis of the European AI-powered email security market, Frost & Sullivan recognizes Tel Aviv-founded company IRONSCALES with the 2021 European Customer Value Leadership Award for its self-learning email security solutions. IRONSCALES' multi-layered, AI-powered email security solutions protect against sophisticated attacks by leveraging machine learning and threat intelligence to streamline the detection of suspicious emails. In addition, the company's automated incident response solutions…

Pexip Commended By Frost & Sullivan for its Secure, Flexible Video Conferencing Platform

Based on its recent analysis of the global video conferencing market, Frost & Sullivan recognizes Pexip with the 2021 Global Customer Value Leadership Award. With an emphasis on quality, flexibility, and security, Pexip's video conferencing platform meets the stringent data control and privacy requirements of medium-to-large enterprises. Its new Pexip Private Cloud offers an easy-to-manage deployment with control and privacy that are comparable to those of a fully self-hosted solution. "By combining secure and…

Proofpoint Commended By Frost & Sullivan For Leading The Australian Market With Pioneering Email Security Innovations

Expansive functions and interoperability with third-party systems deliver flexibility and scalability to enterprises of all sizes Based on its recent analysis of the email security market, Frost & Sullivan recognizes Proofpoint, Inc. with the 2020 Australia Email Security Vendor of the Year Award. Delivering cloud-focused, people-centric, and integrated email security solutions through local channels and regional distributors, the company has captured 26.1 percent of market share in Australia. Its deployment options…

NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan. These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone, a…

inConcert Commended by Frost & Sullivan for Enhancing Customer Service with its End-to-End Omnichannel Contact Center Solution

The diversity of its solutions, customer focus, and deep customization help it fill the white spaces in the market and expand in diverse industries Based on its recent analysis of the European Contact Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes inConcert with the 2020 European Enabling Technology Leadership Award. Its keen understanding of market dynamics, customer demands, and industry Mega Trends has helped the company design a remarkable product portfolio and position itself as an industry…

Frost & Sullivan Recognizes Zoom as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS Market

Zoom stands out among UCaaS providers with its ability to rapidly enhance its solutions and effectively respond to constantly shifting customer requirements Frost & Sullivan has identified Zoom Video Communications, Inc. as a top-performing vendor in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. Zoom's easy-to-use, secure and frictionless platform and constant dedication to innovation saw an increase from an average of 10 million daily meeting participants in December 2019 to an average…

Rakuten Communications Lauded by Frost & Sullivan for Enhancing the Customer Experience with Its Versatile and Integrable…

The company combines its understanding of customer needs with a flexible technology stack that can adapt to varying requirements, both present and future Based on its recent analysis of the Japanese contact center market, Frost & Sullivan announced that it has recognized Rakuten Communications with the 2021 Contact Center Customer Value Leadership Award. Rakuten Communications' versatile 'Rakuten Connect Storm' platform enables contact centers to meet the specific demands of customers in the Asia-Pacific region by…

RingCentral Leads with First Place and Highest Growth in 2020 Frost Radar UCaaS North American Market Report from Frost & Sullivan

RingCentral, Inc., a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, announced it has ranked first and highest for growth in the 2020 Frost Radar™ UCaaS Market Report from Frost & Sullivan for the second year in a row. Frost Radar is an annual North American hosted IP telephony and UCaaS Radar report, which delivers analysis of 30 providers on their growth and innovation leadership, notable accomplishments in the past year, and prospects for success…

Frost & Sullivan Recognizes Verizon Business as a Growth and Innovation Leader in the North American Hosted IP Telephony and UCaaS…

Verizon's ability to deliver multiple related solutions enables cost-effective service delivery, better quality management, and customer convenience Frost & Sullivan has identified Verizon as a Growth and Innovation leader in the Frost Radar™: North American Hosted IP Telephony and UCaaS Market, 2020. As a pioneer in hosted IP telephony, Verizon's customized professional services, robust network capabilities and use of AI and IoT have helped it become a top North American provider in terms of installed users and…

FedEx Acclaimed by Frost & Sullivan for Establishing a Wide Global Delivery Network to Offer a Differentiated Courier Service

Leveraging emerging technologies, vast vehicle fleets, and a range of services, FedEx has kept pace with the constantly changing customer demand FedEx Express, a subsidiary of FedEx Corp. was recently recognized by Frost & Sullivan with the 2020 Malaysia Customer Value Leadership Award. The recognition was based on a recent analysis of the Malaysian express international courier services market undertaken by Frost & Sullivan. Annually, Frost & Sullivan presents this award to the company that has demonstrated…

ibex Acclaimed by Frost & Sullivan for Leading the CALA Customer Experience Outsourcing Market with Its BPO 2.0 Model

Its purpose-built technology platform, wide footprint, and strong customer centricity helps ibex thrive even in difficult market conditions Based on its recent analysis of the Central American and Caribbean customer experience outsourcing services market, Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award. ibex is leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible,…

Astute Earns Frost & Sullivan Best Practices Award for Outstanding Achievement and Superior Performance

American Customer Value Leadership Award for Knowledge Management in Contact Centers Astute, Inc., a leading customer engagement and Voice of the Customer (“VoC”) platform, has received a Frost & Sullivan best practices award for providing knowledge management capabilities that enhance every touchpoint of the customer journey. Astute Knowledge can be used by customers for self-service, and by agents looking for answers in the CRM case management interface. The same knowledge base is at the source, no matter who is using…

CBTS Named a Growth and Innovation Leader on Frost Radar for Hosted IP Telephony and UCaaS

CBTS, a leading technology provider of communications, cloud, infrastructure, and consulting services to clients worldwide, has been selected by Frost & Sullivan in the top quadrant of the 2020 Frost Radar Report for Hosted IP Telephony and Unified Communications as a Service (UCaaS) for North America. CBTS is a proven IT and communications provider delivering exceptional business outcomes to clients across the globe. The assessment by consulting and research firm Frost & Sullivan independently plotted CBTS among…

Sangoma Commended by Frost & Sullivan for Delivering Exceptional Customer Experience with its Wide Portfolio of UC Solutions

Based on its recent analysis of the North American Unified Communications and Collaboration (UCC) market, Frost & Sullivan recognizes Sangoma Technologies Corporation with the 2020 North American Competitive Strategy Leadership Award. Sangoma's unified communications (UC) portfolio includes the two most popular open-source private branch exchange (PBX) platforms. Sangoma both supports the open-source community and incorporates the shared innovation into its own solutions, including its SwitchVox hosted UC service.…

Enreach Named European Leader by Frost & Sullivan in Unified Communications as a Services

Enreach, the fast-growing European unified communications group, has been named as one of the market leaders in a new Frost Radar focused on European hosted IP Telephony and Unified Communications as a Service (UCaaS). Enreach scores high on both its innovation and growth dimensions. “With its comprehensive solutions portfolio and considerable growth in the past few years, Enreach has earned a spot among the growth and innovation leaders in the European hosted IP telephony and UCaaS market”, said Elka Popova, Vice President…

Signifyd Named Market Leader by Frost & Sullivan for Dominating eCommerce Fraud Prevention with an Exceptional Consumer Experience

Signifyd's vast ecosystem of merchants and powerful product features endow it with a significant competitive edge Based on its recent analysis of the global eCommerce fraud prevention market, Frost & Sullivan recognizes Signifyd with the Global Growth Excellence Frost Radar Award. Signifyd is a leading provider of guaranteed fraud protection solutions for eCommerce merchants and retailers. Continued global expansion, large-scale automation, a highly modular and open platform, and partnerships with payment processors and…

AdTheorent Lauded by Frost & Sullivan for Driving the Next Generation of Digital Advertising Strategies

AdTheorent honored due to its advanced machine learning technology and solutions which drive business results for advertisers Based on its recent analysis of the North American digital advertising market, Frost & Sullivan recognizes AdTheorent, Inc. with the 2020 North American Growth Excellence Leadership Award. Notably, AdTheorent is the only company in Frost & Sullivan's 59-year history to become a five-time recipient of this prestigious recognition. AdTheorent's machine learning (ML) platform powers its…

Frost & Sullivan Profiles Bright Pattern as a Top Vendor in Latest Contact Center Software Report

Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management functionality Bright Pattern announced its placement as a top vendor in the latest Frost & Sullivan Contact Center Software Buyers Guide for the second consecutive year. Coming off of a record growth year for Bright Pattern with over 100% bookings growth, the company is being recognized for its omnichannel conversations capability, omnichannel…

Frost & Sullivan Recognizes Teleperformance as the Growth and Innovation Leader

Frost & Sullivan has identified Teleperformance as the growth and innovation top-performing leader in the Frost Radar: Asia-Pacific Customer Experience Outsourcing Services Market, 2020. Demand for outsourced customer experience (CX) services is growing steadily in today's consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. The Asia-Pacific CX outsourcing services market, expected to generate $42.4 billion in revenue by 2025, is fragmented and remains…

Fuze Recognized by Frost & Sullivan for Delivering Superior Customer Experiences

Based on its recent analysis of global cloud unified communications and collaboration (UCC) adoption strategies, Frost & Sullivan recognizes Fuze, Inc. as a leader in customer success with the 2020 Global Customer Value Leadership Award. Enterprises migrating their mission-critical communications and collaboration workloads to the cloud will need credible and qualified providers to ease the transition and generate optimum value from their investments. Fuze has uniquely responded to this need with a solution portfolio…