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CGS Commended by Frost & Sullivan for its Introduction of Augmented Reality in an Immersive Customer Experience Solution, Teamwork AR

Teamwork AR addresses businesses' changing demands by delivering remote support, enhanced training, and more interactive sales engagement Based on its recent analysis of the European customer experience (CX) outsourcing services market, Frost & Sullivan recognizes CGS with the 2020 European New Product Innovation Award for its Teamwork AR solution. The Teamwork AR app works on any device – smartphone, laptop, or tablet – giving users access to self-guided assistance in an augmented reality (AR) setting, making the…

Frost & Sullivan Names Vonage Asia-Pacific Communications Platform as a Service (CPaaS) Provider

For the second year in a row, Frost & Sullivan has named Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, as the Asia-Pacific Communications Platform as a Service (CPaaS) Provider of the Year. Vonage was recognized for the Vonage Communications Platform, which allows for the integration of fully programmable APIs into existing products, workflows, and systems and from which the Company’s unified communications and contact center solutions are built. The Vonage…

Evolv Applauded by Frost & Sullivan for Its Revenue-driving Customer Experience Optimization Technology

Based on its ongoing analysis of the global customer experience management space, Frost & Sullivan recognizes Evolv Technology Solutions, Inc. (Evolv) with the 2020 Global Technology Innovation Leadership Award for dramatically enhancing revenue generation for a company's digital presence. By applying artificial intelligence to the creative process, the company's solution curates and assesses hundreds of ideas in thousands of combinations at a time. Evolv's solution is faster than traditional testing solutions and more…

Content Guru Commended by Frost & Sullivan for Offering Superior Customer Engagement with its Advanced CCaaS Solutions

The company's native, flexible product portfolio presents a full set of integration capabilities to empower clients to offer consistent customer experiences Based on its recent analysis of the European Contact-Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes Content Guru Ltd. with the 2020 European Technology Innovation Leadership Award. Its storm® ecosystem brings together intelligent automation, a wide array of third-party systems integrations, omnichannel engagement capabilities, and unique…

Frost & Sullivan Ranks RingCentral Highest for the European Hosted IP Telephony and UCaaS Market in 2020 UCaaS Radar Report

RingCentral, Inc. a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced it has been ranked highest for both the European Hosted IP Telephony and Unified Cloud Communications as a Service (UCaaS) Market in the new 2020 Frost & Sullivan UCaaS Radar Report. The Frost & Sullivan Radar Report provides results from an in-depth analysis built on a 360-degree research methodology evaluating more than 120 companies. The team of industry analysts identified 20…

Frost & Sullivan Recognizes CenturyLink for Excellence in Innovation in UaaS in Latin America and the Caribbean

Frost & Sullivan awarded CenturyLink, Inc. its prestigious 2020 Best Practices Award for Excellence in Innovation, recognizing CenturyLink for the solid performance and effective strategy of its Unified Communications as a Service (UCaaS) in the Latin American and Caribbean market. Highlights from Frost & Sullivan's analysis: Companies are realizing the benefits of cloud-based models, the benefits of OPEX and CAPEX, the scalability and flexibility that allow organizations to increase or decrease the amount of…

Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales Force Automation Solution

Zendesk Sell differentiates itself with a user-friendly, mobile-first design; easy onboarding experience; an integrated platform; and attractively priced product bundles Based on its recent analysis of the North American small and mid-sized business (SMB) mobile worker apps market, Frost & Sullivan recognizes Zendesk with the 2020 North American Product Leadership Award for its Sell sales force automation (SFA) solution. The solution stands out for its ease of use, affordable pricing, creative bundling, ongoing…

Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement

Avaya's solutions combine resources, insights, and knowledge from across the organization to deliver outstanding customer and employee experiences Based on its recent analysis of the North American workforce engagement management (WEM) market, Frost & Sullivan recognizes Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, with the 2020 North American Growth Innovation Leadership Frost Radar Award. The Avaya OneCloud contact center-as-a-service (CCaaS) portfolio…

Acronis Lauded by Frost & Sullivan for its Breakthrough Integrated Data Protection

Acronis Cyber Protect's integration of backup, disaster recovery, anti-malware, and management features creates capabilities that are not available in competing solutions Based on its recent analysis of the North American data protection market, Frost & Sullivan recognizes Acronis with the 2020 North American New Product Innovation Award for Acronis Cyber Protect, the first integrated cyber protection product – combining data protection, cybersecurity and management capabilities. Acronis Cyber Protect combines data…

Frost & Sullivan Report Finds BlackBerry Solutions Address 96% of the Enterprise Threat Landscape

BlackBerry Limited announced findings from an independent Frost & Sullivan report which concludes that BlackBerry can secure all IoT endpoints, and upwards of 96% of all cyberthreats. The report reviews the cyberthreat landscape and the proportion of risks that BlackBerry's suite of solutions protect enterprises against. After quantifying the overall market in terms of number of attacks and categorizing those attacks as more preventable by either network- or endpoint-based security, Frost & Sullivan determined…

Signals Analytics Lauded by Frost & Sullivan for Enabling Transformative Business Decisions with its Novel Analytical Platform

Signals Analytics' platform can harmonize varied data sources in an automated, configurable manner to derive deep contextual insights Based on its recent analysis of the North American health analytics market, Frost & Sullivan recognizes New York-headquartered Signals Analytics with the 2020 North America Enabling Technology Leadership Award for its novel analytical platform that can harmonize varied data sources in an automated, configurable manner to derive deep contextual insights using natural language processing…

Zendesk Lauded by Frost & Sullivan for Delivering Seamless Omnichannel Digital Customer Engagement across Platforms

Sunshine Conversations data platform introduces effective and consistent conversational interfaces across existing and emerging customer contact channels Based on its recent analysis of the North American omnichannel digital customer engagement market, Frost & Sullivan recognizes San Francisco-based Zendesk with the 2020 North American Competitive Strategy Innovation and Leadership award. One of the earliest providers of customer relationship management (CRM) tools, Zendesk has evolved into a premier provider of…

Brightcove Recognized by Frost & Sullivan for Dominating the Online Video Platforms Market with Innovative Growth Strategies

Recipient of the 2020 Global Market Leadership Award, Brightcove continues to grow and improve the value of its offering with a commitment to stability, security, and creative disruption Based on its recent analysis of the global online video platforms (OVP) market, Frost & Sullivan recognizes Brightcove Inc. with the 2020 Global Market Leadership Award. Leveraging broad expertise in media workflows and marketing, Brightcove delivers the industry-leading OVP supplemented by an extensive ecosystem of third-party…

Frost & Sullivan Reveals Key Growth Strategies and Technologies to Upgrade Your Customer Experience

CX experts highlight ways to gain a competitive advantage in this unpredictable environment caused by the pandemic COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry's weaknesses and vulnerabilities. Every vertical market has its unique challenges, but the concerns that are universal for all include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, our global customer experience team will weigh in on…

Cicero Recognized with Enabling Technology Leadership Award by Frost & Sullivan for its Product Line Strength and Customer Impact

Cicero is helping Fortune 500 companies understand how and why work happens, empowering them to improve productivity and performance of critical resources: people, systems, and processes Based on its recent analysis of the North American contact center market, Frost & Sullivan recognizes Cicero Inc. with the Enabling Technology Leadership Award in the call center software industry. This is the second consecutive year that Cicero has garnered the Award. The call center software industry is undergoing significant…

envelio Commended by Frost & Sullivan for Addressing a Range of Technical Processes in the Distribution Grid with its Intelligent Grid…

As an open platform, IGP has the flexibility to integrate with different data sources to achieve the best data transparency possible Based on its recent analysis of the European grid optimization market, Frost & Sullivan recognizes envelio GmbH with the 2019 European New Product Innovation Award for the Intelligent Grid Platform (IGP). The platform employs a sophisticated digital twin model and can handle large volumes of data and automate typical technical grid planning and operation processes. While its cloud…

Gyrfalcon Acclaimed by Frost & Sullivan for Optimizing AI-enabled Solutions with AI Accelerator Chipsets

GTI's AI accelerator chips exhibit high reliability in extreme data-centric operations and keep energy consumption to a minimum Gyrfalcon Technology, Inc. (GTI) bagged the 2019 North American AI Accelerator Chips New Product Innovation Award at Frost & Sullivan's prestigious 2019 Excellence in Best Practices Award gala. This recognition underscores GTI's commitment to optimizing AI-powered solutions that deliver high performance with low energy consumption. GTI's AI accelerator chips can be easily integrated into a…

Genesys Applauded by Frost & Sullivan for its Commitment to Helping Clients Deliver Personalized Customer Experiences and Improve…

With an extensive portfolio guiding the cloud migration process, Genesys enables contact centers to achieve greater productivity and customer engagement Based on its recent analysis of the Latin American & Caribbean contact center solutions market, Frost & Sullivan recognizes Genesys with the 2019 Latin American & Caribbean Company of the Year Award. It employs artificial intelligence (AI) and machine learning engines to optimize operations for agents. With a portfolio of products adapted for local markets,…

Frost & Sullivan Recognizes Vonage as Asia-Pacific Communications Platform as a Service Provider of the Year

The Vonage API Platform, formerly known as Nexmo the Vonage API Platform, was honored with Frost & Sullivan's 2019 Asia-Pacific Communications Platform as a Service Provider of the Year Award. Krishna Baidya, Head of Customer Contact Research, Digital Transformation Practice - Asia Pacific at Frost & Sullivan, said that Vonage's focus on developing innovative solutions, local market understanding and early investments are the cornerstone of its success in the Asia-Pacific region. "Vonage's platform abstracts…

Vonage Named Communications Platform as a Service (CPaaS) Asia-Pacific Provider of the Year by Frost & Sullivan

Frost & Sullivan has named Vonage, a global business cloud communications leader, as Communications Platform as a Service (CPaaS) Provider of the Year and a recipient of its annual Asia-Pacific Best Practices Awards recognizing Asia’s leading companies. Vonage’s API Platform, formerly known as Nexmo, the Vonage API Platform, was recognized for its innovative communications APIs technology and for providing businesses with the ability to connect and communicate with customers via their own preferred channels (chat,…