Gainsight Delivers Record-Breaking Year, Surpassing $100 Million ARR as Momentum for Customer Success Movement Accelerates Worldwide

Partnership with Vista Equity Partners highlights a year in which Gainsight saw Customer Success and net dollar retention become mission-critical for businesses of all sizes, in all industries, around the world Gainsight, the c Company, today announced highlights from a record-breaking fiscal year. The company’s momentum comes on the heels of a majority investment from Vista Equity Partners, a leading global investment firm for enterprise software, data and technology-enabled businesses. Marketing…

Sandler And Gainsight Partner To Launch Customer Success Focus Training

Sandler, one of the largest training organizations in the world, is partnering with Gainsight, the customer success platform that helps businesses manage customer retention and expansion. Customer Success Managers (CSM), one of the fastest growing professions, is a role that is still being defined by the industry.  Through the Sandler / Gainsight partnership, organizations will now have access to a formal, customizable skills development program, with certification, created exclusively for the Customer Service (CS)…

Gainsight Welcomes New Chief Revenue Officer, Jeff Depa

Gainsight, the Customer Success company, announced the appointment of Jeff Depa as the company’s new Chief Revenue Officer. Depa is a seasoned enterprise sales leader with proven experience driving success for high-growth SaaS companies, such as Lucidworks, DataStax, Oracle, and Sun Microsystems, and will now lead Gainsight’s Sales organization. Marketing Technology News: LeanData Announces Winners of the 2020 OpsStars Awards “I’m thrilled to welcome Jeff as Gainsight’s new CRO. His experience leading and developing…

Gainsight Announces First Complete Customer Success Ecosystem, Gainsight Sightline

Gainsight, the Customer Success company, today announced the first complete customer success ecosystem—Gainsight Sightline, the only community-enhanced customer success technology exchange in the market. The new ecosystem supercharges the path to value across customer success technologies via Sightline Vault, a one-stop-shop for Gainsight best practices, templates, playbooks, and more, fueled by contributions from Gainsight’s customer community, and Sightline Integrations, a robust and growing collection of high-impact…

Thought Industries Announces Integration With Gainsight Sightline, The First Complete Customer Success Ecosystem

Thought Industries, the world’s leading B2B customer training platform provider, announced its integration with Gainsight Sightline, the world’s first customer success ecosystem. Gainsight Sightline brings together complementary technology and services solutions on the Gainsight platform. Through this integration, customers will be able to reduce time to value and accelerate their adoption across customer success technologies. Marketing Technology News: Oracle Cloud, Engineered Systems and Hardware Now Available through…

Gainsight Taps inSided to Provide B2B Customer Success Community Platform

insided to Deliver Integrated Community Platform to Scale Customer Product Feedback and to Support Gainsight’s SaaS Customer Success Goals inSided, the only customer success community platform built specifically for B2B software companies, announced that it has formed a partnership with leading customer success platform Gainsight. Through this partnership, Gainsight has migrated its entire community to inSided’s platform, allowing it to better leverage the power of online communities to measurably improve customer…

Gainsight Unveils the Customer Cloud, the Future of Customer Success Technology

New Products Announced at Pulse 2019 to Drive Customer Success Across the Enterprise Gainsight launched the Customer Cloud —a first-of-its-kind solution for subscription businesses looking to adopt a customer-centric philosophy that enables them to retain customers while also driving company growth post-sale. According to the 2018 Subscription Economy Index report, subscription companies are growing five times faster than S&P and retail sales. The Gainsight Customer Cloud caters to these businesses by combining the…

Gainsight Acquires Aptrinsic to Enable Product Growth for Subscription Businesses

Customer Success and Product Teams Are the ‘New Sales and Marketing’ in the Age of the Customer Gainsight, the Customer Success company, announced it has signed a definitive agreement to acquire Aptrinsic, a privately held company based in San Mateo, California and Tel Aviv, Israel. Aptrinsic is a product-led growth solution that delivers powerful analytics and in-product engagements used to increase adoption, retention and expansion in B2B companies. The acquisition strengthens Gainsight’s ability to help subscription…

Interview with Anthony Kennada, Chief Marketing Officer, Gainsight

"Too many sales and marketing organizations are focused on building a sales process that is disconnected from how prospects like to buy."Tell us about your role and journey into technology. What made you join Gainsight? I started my career as a high tech recruiter in 2008, placing software engineers with exciting startups in Silicon Valley. As it turned out, 2008 was not a good economic climate for hiring anyone. Our boutique agency folded after six months or so and I was out looking for a new job. I emailed my hiring…

Gainsight CEO Nick Mehta Ranks Third on Top 50 SaaS CEOs of 2018 List

Mehta Recognized for SaaS Leadership for the Second Consecutive Year Gainsight, the Customer Success company, announced that its Chief Executive Officer, Nick Mehta, was recognized as one of the Top 50 SaaS CEOs of 2018 by The SaaS Report. Mehta ranked number three on the list, jumping up from the number twelve spot on the 2017 list. The SaaStr Report is a comprehensive source for business news, investment activity, and corporate actions related to the SaaS and software sectors. Nominated CEOs were assessed across a number…

CIPIO Completes $2M in Pre-seed funding to launch Industry’s First Domain Infused Data Apps Platform™ for the B2C Subscription…

Executives from Crimson Capital, Gainsight, ex-Salesforce, Visa, and Arcola Investments join DX.Partners to invest in CIPIO's Domain Infused Customer Intelligence Platform CIPIO, a B2C Subscription Customer Success company, today announced the launch of the Industry's first Domain Infused Data Apps Platform™ that solves the massive business problem of retention and growth. Amidst the unprecedented disruption and digital acceleration triggered by COVID-19, this problem has multiplied by ten folds as customer behavior,…

AnyRoad Closes $10 Million Series A-1 Financing to Scale the Next-Gen of Branded Experiences

The Oversubscribed Round, Led by a16z and Runa Capital, Comes After a Pivotal Year for AnyRoad As Experiences Shift to Hybrid Online and Offline Models AnyRoad, the leader in Experience Relationship Management (ERM), today announced that it closed $10 million in Series A-1 financing, led by Andreessen Horowitz (a16z) and Runa Capital. The oversubscribed round includes participation from previous investors Rally Ventures, Precursor Ventures, and Day One Ventures and introduces Runa Capital as a new investor. Marketing…

IBM Celebrates Global Women Leaders Shaping the Future of AI for Business

IBM's annual Women Leaders in AI program honors 40 professionals from 18 countries using AI to drive innovation Honorees include women leaders from The Clorox Company, City of Austin, The Depository Trust and Clearing Corporation, EY, Ford Motor Company and more As part of its annual Women Leaders in AI program, today IBM recognized 40 innovative female business leaders from 18 countries who are using IBM Watson to help drive transformation, growth and innovation across a wide variety of industries. This year honorees…

Monte Carlo Launches Chief Data Officer Advisory Board with Leaders from UnitedHealthcare, Buzzfeed, Autodesk, Western Digital, and Other…

Monte Carlo, the data reliability company, today announced the formation of its Chief Data Officer (CDO) advisory board. The advisory board was launched to help Monte Carlo and the emerging data observability market better serve customers on their journeys to data trust, advise their product roadmap, and pioneer the data observability category. Marketing Technology News: 39% Of People Attended More Webinars Or Webcasts in 2020 Than In Years Before “As we charter the course for data reliability, I’m excited to bring on…

Hopin Raises $400 Million To Scale Innovation For Hybrid Experiences

Series C Co-led by Andreessen Horowitz and General Catalyst, with IVP; Sriram Krishnan from Andreessen Horowitz to Join Hopin Board Anthony Kennada Named as CMO, Sarah Manning as VP of People, and Jonathan Killeen as Head of Remote Hopin, a leading virtual events provider, announced today that it has raised $400M in Series C funding co-led by new investors Andreessen Horowitz and General Catalyst, and existing investor IVP, with participation from returning investors Coatue, DFJ Growth, Northzone, Salesforce…

Podium Appoints John Foreman as Chief Product Officer and Tim Milliron as EVP of Engineering

Foreman, former CPO at Mailchimp, and Milliron, former VP of engineering at TripActions, join leading customer messaging platform to continue driving innovation and product evolution Podium, the leading customer messaging platform for local businesses, announced the appointment of John Foreman as chief product officer and Tim Milliron as executive vice president of engineering. These executive appointments come on the heels of other recent key hires as Podium continues to scale and modernize the way that business happens on…

Customer Education Platform Intellum Welcomes May Martin as Director of Events

Martin will architect in-person and virtual customer education events, starting with a webinar on February 11 Intellum, the leading customer education platform, announced today that corporate events and conferences professional May Martin has joined the company. In her new role as Intellum’s director of events, Martin will be responsible for all of the live and virtual experiences that Intellum creates for its customers, prospects and the broader education industry. She will also serve as the resident expert on…

MetaCX Announces Ambitious Plans To Digitally Transform B2B Supplier/Buyer Relationships

MetaCX Integration Hub, Phase 1 of Three-Part Plan, Offers Integration With Over 200 SaaS Tools and Data Sources To Enrich Joint Success Planning and Customer Collaboration MetaCX, the pioneer in a new outcomes-based approach for achieving shared success in B2B ecosystems, announced MetaCX Integration Hub, the first iteration of a multiphase integration plan to enable a full B2B digital transformation in large enterprises and SaaS companies. This three-part initiative aims to unify disparate digital touchpoints as one B2B…

Auth0 Adds Three Key SaaS Leaders to Its Board of Directors

Industry veterans Sue Barsamian, Sameer Dholakia, and Simon Parmett join Board Auth0, the identity platform for application teams, announced the addition of three industry leaders to its Board of Directors: Sue Barsamian, former Chief Sales and Marketing Officer for Hewlett Packard Enterprise (HPE) Software; Sameer Dholakia, former CEO of SendGrid; and Simon Parmett, former CEO of MuleSoft. Barsamian, Dholakia, and Parmett each have deep technology and SaaS industry experience and will play a key role in guiding Auth0 on…

How to Motivate and Inspire your SDRs in 2021 and Beyond

Earlier this year I was scheduled to speak at SaaStr with two of the most dynamic SDR leaders in Silicon Valley, Lauren Wadsworth (Segment) and Alex Griffin (Reflektive), as part of a panel on “How to Motivate and Inspire your SDRs.” Unfortunately, the conference was canceled due to COVID-19, but the topic is one that continues to feel even more relevant now as we navigate our new remote reality. As you think about improving your SDR program in 2021, there are three areas of focus for improved performance, engagement, and…