Active.Ai and Glia Partner to Enhance Customer Experiences Through Conversational AI

Active.Ai, a leading conversational AI platform for financial services, and Glia, a leading provider of Digital Customer Service, today announced a strategic partnership; Together, the fintechs are empowering financial institutions to meet customers in the digital domain and support them through conversational AI, allowing them to drive efficiencies, reduce cost and most importantly, facilitate stronger customer experiences. Marketing Technology News: ThoughtSpot Launches Support for Snowpark to Bring the Modern Analytics…

Posh and Glia Partner to Transform TwinStar Credit Union’s Member Service

TwinStar Credit Union to deploy member chat experience with automated and live-person support Posh Technologies today announced that it has partnered with Glia, a leading provider of Digital Customer Service, to provide TwinStar Credit Union with the ability to better serve their members in a digital world. Marketing Technology News: MarTech Interview with David Greenberg, CMO at Act-On  Washington-based TwinStar Credit Union, a $1.8 billion asset institution with more than 135,000 members, is introducing a seamless…

BCU Selects Glia’s Digital Member Service Platform

$4.5 billion-asset credit union selects comprehensive communications and collaboration platform to modernize member service Glia, a leading Digital Customer Service provider, announced that Vernon Hills, Ill.-based BCU has selected its Digital Member Service platform to enhance how it serves members in a digital-first world. BCU has always been a technology innovator; it was one of the first credit unions to offer video banking and 65% of its membership is remote and heavily relies on digital channels. By leveraging…

Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand for Digital Customer Service Accelerates

Company's total fundraising surpasses $100 million as market goes mainstream Glia, a leading provider of Digital Customer Service, announced that it has raised $78 million in Series C funding, bringing Glia's total fundraising to $107 million. This round was led by existing investor Insight Partners and Glia was advised in the transaction by Cooley LLP. Glia grew by more than 150% in 2020 as the pandemic forced businesses to reimagine how they guide and connect with customers in a digital world. The investment will allow…

Glia Recognized as a Fastest-Growing Company in North America by the Deloitte 2020 Technology Fast 500

Fintech providing comprehensive communications and collaboration platform acknowledged for recent growth Glia, a leading provider of Digital Customer Service, today announced it ranked No. 223 on Deloitte's Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and energy tech companies in North America now in its 26th year. Glia was also ranked the 35th fastest growing company in the New York Tri-State Area. Overall, 2020 Technology Fast 500 companies achieved…

Glia and MeridianLink Partner to Improve Loan Origination with Digital Customer Service

Glia, a leading provider of Digital Customer Service, announced that it has joined forces with MeridianLink, a developer of multi-channel account opening and loan origination platforms, to bring Digital Customer Service to MeridianLink's bank and credit union clients. By incorporating Glia's modern communications and collaboration platform into the loan origination process, customers can communicate with their institutions through their channel of choice, whether that's voice, messaging, video, or a combination of all…

Glia Named a Gartner Cool Vendor in CRM Customer Service and Support

Glia, a leader in Digital Customer Service solutions, announced that it has been recognized by Gartner in their 2020 report "Cool Vendors in CRM Customer Service and Support."1 Gartner's Cool Vendors research is designed to highlight interesting, new and innovative vendors, products and services. The report states that "Engaging customers through digital channels is an imperative for most organizations focused on both B2B and B2C customers." Further, Gartner states that "it is clear that organizations with more mature…

Glia Recognized in Gartner Report “Market Guide for Digital Customer Service and Support Technologies”

Glia, a leader in enterprise Digital Customer Service solutions, announced that it has been named in Gartner's recent report, The 2020 Gartner Market Guide for Digital Customer Service and Support Technologies as a Representative Vendor for providing Digital Customer Service and Support Technologies solutions. With current world events changing the way all business is conducted, enterprises need tools to quickly address situations where both customers and service representatives are working remotely, and customers are…

Phil Sorgen Joins Glia Board

Microsoft Executive Brings Deep Digital Transformation Expertise to the Leader in Digital Customer Service Glia, a leading Digital Customer Service platform, announced Microsoft Corporate Vice President Phil Sorgen has joined its Board of Directors effective January 7th, 2020. Sorgen is an expert in driving digital transformation for commercial enterprises. "With rapidly accelerating growth and category creation, Glia has an exciting mission ahead of it," said Sorgen. "I look forward to lending my knowledge of digital…

Glia Welcomes Gigzolo to the Family

 Glia (formerly SaleMove), a leading digital customer service platform for financial services companies, today announced that it's welcoming Gigzolo to the family. "The theory behind Gigzolo's recommendation algorithm was really exciting to us," said Daniel Michaeli, CEO at Glia. "We instantly saw how we could apply similar logic to enhance our visitor/operator matching algorithms. We've known the Gigzolo founders for years and always admired their vision and approach to building businesses," he added, "I'm excited to see…

GliaStudio Delivers AI-Powered Video Creation Solutions on Google Cloud Platform Marketplace

GliaStudio empowers the media and advertising industry to turn their stories into videos with professionalism and ease on Google Cloud Platform GliaCloud Co., Ltd., announced that GliaStudio is now available on Google Cloud Platform Marketplace (GCP Marketplace), allowing customers to generate quality videos simply from their news content, social posts, live sports events, and even statistical data in minutes. The collaboration with Google Cloud will enable more businesses around the world to access GliaStudio's AI video…

Gliastudio Delivers AI-Powered Video Creation Solutions on Google Cloud Platform Marketplace

Gliastudio Empowers the Media and Advertising Industry to Turn Their Stories Into Videos With Professionalism and Ease on Google Cloud Platform GliaCloud Co., Ltd., announced that GliaStudio is now available on Google Cloud Platform Marketplace (GCP Marketplace), allowing customers to generate quality videos simply from their news content, social posts, live sports events, and even statistical data in minutes. The collaboration with Google Cloud will enable more businesses around the world to access GliaStudio's AI video…

Interview with Eric Bisceglia, VP, Go-to-Market, Voysis

"It’s important for marketers to have a comprehensive voice strategy and understand the use cases that the different voice platforms present." Tell us about your role and how you got here. What inspired you to be part of a Voice AI company? My entire career has been focused on building products and marketing them. I cut my teeth at EMC Corporation where I spent most of my time on new product launches. At LogMeIn, I was involved in building and launching a number of the company’s new product initiatives, like join.me.…

Widex Introduces My Sound: A New Portfolio of AI-enabled Features for Customization of Its Industry-leading Widex MOMENT™ Hearing Aids

Widex My Sound enables the third generation of the company's artificial intelligence technology, which can now leverage big data to deliver sound profile recommendations to individuals based on thousands of Widex users' activity and listening intent. Building on the success of the revolutionary, artificial intelligence-based SoundSense Learn technology, Widex USA Inc. today announced Widex My Sound, a portfolio of AI features including a new solution that instantly enables intelligent customization of the company's…

DataVisor Gains Momentum, Expects Rapid Growth As Demand Intensifies

Leader in AI-powered fraud solutions closes fiscal year following multiple executive hires and recognitions from Gartner, IDC and Forbes DataVisor, the leading fraud detection company with solutions powered by transformational AI technology, today announced that it has closed its current fiscal year in the midst of accelerated growth and momentum. Ramping up to meet the rising demand for AI-powered fraud and risk solutions, the company has added seasoned leaders to the C-suite and new hires across…

Canvs AI Announces Former Kantar Media Chairman & CEO Andy Brown As Advisor

In this role, Brown will provide strategic advice in the areas of media, research, and insight. Canvs AI, the leading customer insights platform for text analytics, announced today a new advisor, former Kantar Media Chairman and CEO Andy Brown. As the former head of Kantar’s Media Division, a UK-based global market research company that provides media measurement, monitoring, and selection, Brown has extensive experience in helping brands understand the media landscape and leveraging insights to inform business decisions.…

No-Code Business Intelligence Tool y42 Raises $2.9 Million to Provide a Scalable & Affordable Data Stack to Companies of All Sizes

y42 (formerly Datos Intelligence), a no-code business intelligence platform, today announces a seed round of $2.9 million, led by La Famiglia VC. Additional investors include the co-founders of Foodspring, Personio and Petlab. With the advent of cloud data warehouses such as BigQuery and Snowflake, it's now possible for organizations of any size to utilize data warehousing without large upfront investments. This adoption is reinforced by the growing understanding of data as a strategic asset and the shift…

AirAsia Preserves Exceptional Customer Experience, Combats Fraud Loss With DataVisor’s Comprehensive Fraud Management Solution

With high precision and millions of savings from ‘recovered’ seats, Air Asia is able to reduce dropped sales from fraudulently held seats. DataVisor, the leading fraud management company powered by transformational AI technology, announced today that AirAsia, the multi-national airline group headquartered in Malaysia, has successfully implemented DataVisor’s comprehensive fraud management solution for ticketing fraud and promotion abuse, to capture unknown and ever-evolving fraud attacks in real time. Thanks to the…

Alteon Production Ecosystem Taps Media Industry Veteran Lior Berezinski as VP of Product

The team behind Alteon, a new production ecosystem, has tapped media and entertainment industry veteran Lior Berezinski to be VP of Product. Berezinski has spent two decades in the media and entertainment space, working with both content creators and software companies to improve digital-media workflows, manage projects and draft roadmaps for multimillion-dollar projects. Marketing Technology News: RTB House Wins 2021 Best Places To Work Award Berezinski has previously worked with major studios, including Disney…

Allocadia Delivers New Agile Budgeting Solution to Marketers

Seamless Budget Transfers Empower Teams to React Faster, Leverage Unexpected Opportunities and Optimize Spend Allocadia, the leader in Marketing Performance Management (MPM), announced new agile budgeting capabilities to improve the budgeting process for global marketing organizations. The new features and functionality empower marketing teams to achieve flexible, real-time management of budgets through reallocations that seamlessly request and track budget movement – in, out and within – their marketing plans via a…