Grammarly Launches Style Guides to Help Businesses Improve Consistency in Communications

New feature allows administrators to customize writing suggestions based on brand guidelines, improving customer and employee experience to build brand trust Grammarly, the company behind the AI-powered digital writing assistant used by more than 20 million people daily, introduced custom style guides for Grammarly Business users. The new style guide feature helps organizations enhance their brand and customer experiences by creating team-wide consistency in written communication. Businesses can easily customize…

Grammarly Business Named Competitive Leader of AI Writing Assistant Software in G2’s Winter 2020 Grid® Report

Grammarly's Writing Tool Tailored for Businesses Scored Above Average in Every Category Grammarly Business, the AI-powered writing assistant for businesses, achieved Leader status in the category of AI Writing Assistant Software in G2.com, Inc.'s Winter 2020 Grid Report. G2, the world's leading business solutions review website, awarded Grammarly Business its Leader status based on the responses and reviews of real users, revealing the writing tool's high scores in customer support, business utility, and ease of use.…

The Ultimate List of Sales Automation Tools

Have sales left you feeling overwhelmed and burned out? It used to seem so simple. Now there are hundreds of millions of potential clients, along with millions of competitors vying for their attention. The world of sales is moving faster than anyone can keep track of, leaving only one thing for certain: If you’re using the same methods and tools you were using a few years ago, you’re going to be left behind. If you’ve spent any time with us at Reply, you’ll know we’re big fans of automation. We’re constantly looking…

Salesforce Commerce Cloud Named a Leader in B2C and B2B Commerce Suites Evaluations by Independent Research Firm

Salesforce, the global leader in CRM, announced that Forrester Research has positioned Salesforce Commerce Cloud as a leader in The Forrester Wave™: B2C Commerce Suites Q2 2020 report, and for the first time, also in The Forrester Wave™: B2B Commerce Suites Q2 2020 report. Salesforce B2C Commerce received the highest possible scores in the criteria of AI and machine learning, product vision and roadmap, supporting services, delivery and extensibility ecosystem, customers and customer acquisition, and product revenue.…

Zoom Phone Added to FedRAMP Moderate Authorized Zoom for Government

Zoom UCaaS Platform Authorized for Use Under Agency FedRAMP Authorization Program Zoom Video Communications, Inc. announced that the Zoom Phone has now been added to Zoom for Government, which is already authorized under the U.S. Federal Risk and Authorization Management Program (FedRAMP), through its Agency Authorization via the Department of Homeland Security U.S. Customs and Border Protection. This addition of Zoom Phone to Zoom for Government will enable federal agencies to consolidate their costly and outdated legacy…

TTEC Expands FedRAMP-Authorized Cloud Contact Center Solution With Pending IL4 Status and Best-in-Class WFO, CRM, AI Integration

Company further strengthens its direct and partner sales channels with its cloud contact center solution and pending IL4 authorization for federal, state, and local government TTEC Holdings, Inc., a global customer experience technology and services company focused on the design, implementation and delivery of transformative contact center solutions for many of the world's most iconic and disruptive brands and government agencies, today announced it has significantly strengthened its FedRAMP-authorized cloud contact…

Nexstar Digital Streamlines OTT, Display and Video Ad Purchases Through an Agreement With FreeWheel

Advertisers Can Efficiently Access Nexstar’s Digital Audience of 106 Million Monthly Uniques and the Broadcast Industry’s Widest Reach to 63% of US TV Households Agreement with FreeWheel’s Strata Platform Offers Best-in-Class Capabilities for Media Planning, Buying, Operations and Finance Across Digital Nexstar Digital, a wholly owned subsidiary of Nexstar Media Group, Inc., the largest local television broadcaster in the United States, announced today that it has entered into a multiyear agreement with FreeWheel, A…

Kibo’s AI-Based Personalization Drives 80% Conversion Rate Increase for Room & Board

Home furnishings retailer used Kibo’s Monetate to personalize customer experiences Kibo, a leader in cloud commerce, announced that the company increased online conversion rates for those visitors that engaged with personalized content by 80% for contemporary home furnishing company Room & Board. Room & Board worked with Kibo's Monetate to deliver personalization that leveraged the retailer's rich customer data and large library of creative assets. Through a scalable AI-driven program, Room & Board personalized…

The Association of State and Territorial Health Officials Chooses Qualtrics CoreXM

Qualtrics, the leader in customer experience and creator of the experience management category, today announced that The Association of State and Territorial Health Officials has selected Qualtrics CoreXM. Marketing Technology News: Nielsen Advances Shopper Research With Extreme Reality And Gaming Technolog CoreXM is the foundation of experience management and the most complete and trusted insight solution on the market. Organizations can start their XM journey using CoreXM to tap into the right listening channels,…

Leading Contextual Advertising Company Media.net Joins IAB Tech Lab’s Board of Directors

Media.net will support the group’s contextual guidance and technology efforts, while providing global leadership and expertise Media.net, a leading contextual advertising company, today announced that it has joined IAB Tech Lab’s Board of Directors, with Karan Dalal, SVP Business Operations at Media.net, appointed to the board. As a board member, Media.net will play a key role in guiding Tech Lab’s work in support of contextual advertising and cookie-less identity standards, transparency and brand safety, among other…

Thunderhead Named a Leader in Journey Orchestration Vendor Research

Thunderhead’s ONE Platform achieves the highest possible score in Strategy Thunderhead, the global leader in customer engagement and journey orchestration, has today been named as a Leader in The Forrester Wave™:  Journey Orchestration Platforms, Q2 2020. The Wave analysis identifies the most significant journey orchestration platforms, evaluating them on strategy, current offering and market presence. Thunderhead scored the top marks possible in every Strategy criteria and the maximum possible score in the category. …

Eka Unveils New Brand Identity and Corporate Website

Eka Software Solutions today announced the launch of a new corporate identity that matches the company’s vision to help clients accelerate digital transformation. Eka’s Cloud Platform provides an integrated portfolio of solutions with one data and security model and one version of truth, that enable digital value chains for businesses across agriculture, energy, metals and mining industries, and help them gain tangible value. Companies are replacing manual and cumbersome processes with modern, more digitally advanced…

Alliance Data Provides Card Services Performance Update For May 2020

Alliance Data Systems Corporation, a leading provider of data-driven marketing, loyalty and payment solutions, provided an update on its Card Services segment. In connection with the release of the Company's Master Trust Monthly Noteholder's Statement, the Company is releasing similar metrics for the overall total managed portfolio. The Master Trust data represents a subset of the Company's total managed portfolio, and the Company believes the information presented below provides a more complete view of the Card Services…

Comscore and Shout! Studios Partner for Premium Video Measurement

In today's rapidly-evolving media landscape, audience consumption habits are undergoing seismic changes. That's why Comscore, a trusted partner for planning, transacting and evaluating media across platforms, is excited to announce an agreement to provide Shout! Studios, the multi-platform filmed entertainment distribution and production arm of Shout! Factory, with census level video on-demand (VOD) measurement. Marketing Technology News: Comscore and Cox Media Group Announce Expansion Agreement for Television Measurement…

Clickagy Launches Future-Proof Cookieless Solution

Gives advertisers seemingly individualized targeting without sacrificing consumer privacy Clickagy, the data intelligence provider, today announced the launch of their privacy-compliant and future-proof solution for the impending end of third-party cookies, Privacy Clusters. The solution allows brands and advertisers to navigate a fully privacy compliant targeting strategy that’s able to reach customers based on observed behavioral data in real-time. Privacy Clusters are persistent micro-groupings of approximately 3 to 5…

Higher Educational Institutions Deploy RingCentral to Keep Students, Faculty, and Staff Connected

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that higher educational institutions including Berkeley College, Southern New Hampshire University (SNHU), and Texas Christian University (TCU) have selected RingCentral to enable a smooth transition to remote communications and collaboration. "Millions of people around the world are learning how to go about their daily lives via new generation cloud communication platforms and we…

Mastercard Announces Partnership With Facebook for Brazilians to Send and Receive Money Using WhatsApp

WhatsApp users in Brazil can now transfer funds and pay companies directly in the app, quickly, conveniently and securely Mastercard today announced the extension of its partnership with Facebook to offer an innovative way for Brazilians to send and receive money to friends and family on the WhatsApp app. Mastercard cardholders who make bank transactions with Nubank and Sicredi will be the first in Brazil to use the tool on WhatsApp. Soon, more banking partners are expected to join the program. Using Mastercard Send ,…

Forrester’s US 2020 Customer Experience Index Reveals CX Quality Improved Dramatically Over The Past Year

27% Of Brands And Nine Industries Achieved Significantly Higher Scores; CX Differentiation Is The Key To Post-Pandemic Success According to Forrester's US 2020 Customer Experience Index (CX Index™) rankings, 27% of brands improved their CX Index scores over the past year, a significant jump compared to previous years marked by minimal gains. Factors contributing to the increase in scores this year include CX professionals prioritizing high-impact projects, securing executive buy-in, evangelizing CX projects across the…

Undertone Adds The Trade Desk’s Unified ID Solution to its Advanced Synchronized Digital Branding Platform

Integration of The Trade Desk Unified ID Solution into Undertone’s Data Platform Will Propel Undertone’s Industry-Leading Offerings Perion Network Ltd.  announced that Undertone, the developer of Synchronized Digital Branding - which enables the world’s best brands to connect more systemically and relevantly to consumers - and The Trade Desk, a leading technology company that empowers buyers of advertising through a self-service platform, today announced that Undertone has adopted the Unified ID Solution. “Undertone…

Flipboard Grows Local Coverage, Adds Personalization To Major Metros

Flipboard, a content discovery platform curated by people and publishers, rolls out its Local initiative to 15 additional cities in the United States and Canada, including Kansas City, Mo.; Hartford, Conn.; Columbus, Ohio; and Montréal, Quebec. With these new additions the total number of metro areas with deep local coverage from a wide array of local sources reaches 50. By curating and collaborating with local newspapers, radio and TV stations as well as blogs, each local feed covers news, politics, real estate, traffic,…