Zappix Partners with HGS Digital to Deliver Intelligent Virtual Assistant and Payment Bots

Fast, intuitive, and effective Zappix customer self-service experiences further enhance the frictionless customer experiences HGS Digital delivers with its suite of products and services. With a deep understanding of people and technology as well as business processes including collections and proactive customer care, HGS Digital empowers its customers with intuitive, automated solutions that leverage Zappix capabilities. “We are thrilled to be partnering with Zappix to enhance the consumer journey via their mobile…

HGS DIGITAL Joins AWS Contact Center Intelligence Solutions Partner Program

Enabling brands to leverage the power of their call center data to improve customer experiences HGS Digital LLC, a subsidiary of Hinduja Global Solutions Ltd announced its participation as an Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions Partner program. This unique designation recognizes that HGS Digital is an AWS Partner Network (APN) Partner that specializes in helping customers add intelligence to their existing contact center solution, leveraging AWS Machine Learning (ML) services such as…

HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise Clients

HGS Digital to provide suite of industry-leading digital offerings based on smart utilization of data, automation, cloud solutions and its award-winning DigiCX platform Hinduja Global Solutions Ltd. (HGS) (listed on BSE & NSE in India) launched HGS Digital, a new practice focused on providing high-end digital strategy and transformative digital-first solutions. HGS Digital aims to be the top facilitator for leading disruptive change in the consumer journey, and transforms organizations into digital innovators by…

HGS Launches New Contact Center Analytics Platform

Hinduja Global Solutions (HGS), a global leader in business process management (BPM) and customer experience solutions, announced the launch of HGS PULSE, a new contact center analytics platform that provides business performance and customer insights using near-real-time data. With access to predictive analytics and real-time information, contact center leaders can act proactively by predicting customer churn and loyalty, as well as better manage their workforce by tracking customer demand. "HGS PULSE brings together…

Vlocity Launches Online Customer Collaboration Portal to Advance Digital Transformation Initiatives

Vlocity’s Customer Success Community Enables Omnichannel Collaboration Among Over 100,000 Industry Cloud Architects, Solution Designers and Developers Vlocity Inc., a leading provider of industry-specific cloud software, announced that its Vlocity Success Community, a robust omnichannel resource for customers and partners, has been upgraded to provide Vlocity users with a more robust portal to share knowledge, exchange ideas, and discuss best practices in Industry Cloud deployments. Vlocity customers and partners also now…

Contentful Launches New Optimizely Application that Enhances the Content Delivery Process to Drive Great Digital Experiences

New application enables developers to build content experimentation directly into Contentful’s content infrastructure  Contentful, the leading enterprise headless CMS provider, announced the release of a new Optimizely application, which allows developers to build content experimentation into Contentful, enabling faster experimentation and more efficient content delivery. The new application allows marketers to test critical marketing content without leaving Contentful. This enables more and faster content…

Trusted Media Brands Names Randy Saperstone V.P. Digital Sales

Former Meredith and Time Executive to Lead Digital Ad Sales; Company Further Expands Digital Sales, Marketing and Management Team Trusted Media Brands, a leader in brand-driven multi-platform media content, and home to iconic brands such as Taste of Home, Reader's Digest, and The Family Handyman among others, announced the appointment of Randy Saperstone to the new position of Vice President, Digital Sales for the company effective July 16, 2018. He will be based in the company's offices on Third Avenue in New York City,…

HGS Acquires Majority Stake in Element Solutions

Adds Digital Transformational Capabilities in the Buy-Side Segment to HGS' Digital Services Business Hinduja Global Solutions Limited (HGS), announced that its subsidiary Hinduja Global Solutions UK Limited has entered into a definitive agreement to acquire 57 percent equity stake in Element Solutions LLC, USA, a digital consulting services company, for a consideration of US$ 5 million. The transaction is expected to close in the next 15 days. Element Solutions provides high-end digital strategy and solutions in…

Treasure Data Unveils Global Partner Program

Treasure Data unveiled its Global Partner Program, offering agencies, consultancies, technology service providers, independent software vendors (ISVs), and data specialists new certifications, training, and technical, marketing, and sales support for the Company’s market-leading Customer Data Platform (CDP). The program will be launching with 20 strategically selected partners and is set to grow as we continue to expand our customer base in all territories. "Enterprises are turning to trusted partners in their respective…

Nrby Adds Award Winning Cable Executive to its Growing Board of Directors

Leading Location Centric, Mobile Collaboration Provider Adds to its Leadership Team Nrby, a location centric, mobile collaboration platform that is changing field service, operations, and customer service teams from being reactive to proactive, driving organizational efficiency, decreasing operating costs, and skyrocketing customer satisfaction, is excited to announce the expansion of its Board. Marketing Technology News: Deloitte Ascend Launches at Oracle OpenWorld San Francisco Today,…

Decision Engines Names Sandy Thielamay Vice President of Sales

A digital transformation leader and Fortune 100/500 collaborative visionary, Thielamay to oversee sales for the Palo Alto, California-based company Decision Engines, an intelligent process automation, intelligent document processing, artificial intelligence, and knowledge worker automation platform, has named Sandy Thielamay as its Vice President of Sales. Marketing Technology News: Comcast Business ActiveCore Platform Enhances Digital Experience; Providing Enterprises Greater Network Control, Flexibility and Peace of…

Daisy Intelligence Raises $10 Million in Funding to Scale Its AI Platform

Series A investment round led by Framework Venture Partners and partnered by Sonae IM Daisy Intelligence announced that it has raised $10 million (CDN) in Series A financing led by Framework Venture Partners and partnered by European-based corporate investor, Sonae IM. The funding will enable Daisy to expand globally, invest in sales and marketing, provide further support for its customer success teams, and expand its operational infrastructure as growth demands. Daisy’s AI-powered technology platform helps retailers…

Decibel Reaches Latest Milestone Being Ranked the U.K.’s 14th Fastest Growing Private Technology Company

Placement in the Sunday Times Hiscox Tech Track 100 Validates Company Momentum, Driven by Customer Growth, Expanded Partner Network and Growing, Global Team Decibel, the leader in digital experience intelligence, continues its impressive momentum by breaking onto The Sunday Times Hiscox Tech Track 100 list at No. 14, a ranking of Britain’s 100 fastest growing private tech companies. The company placed due to its impressive 165% increase in annual sales over the past three years. This latest milestone comes on the heels of…

Nielsen and OpenSlate Form Strategic Alliance to Integrate Leading Audience and Brand Safety Measurement for Global Marketers

Answer to Marketers’ Demands for Increased Transparency and Safety in Digital Advertising Nielsen announced it has entered into a strategic alliance with OpenSlate, the leading independent provider of brand safety and content suitability measurement across global digital platforms. This collaboration combines OpenSlate’s expertise with Nielsen’s comprehensive suite of independent, third-party audience measurement offerings. Nielsen will initially bring together OpenSlate’s technology with its Digital Ad Ratings.…

The State of Retail: Trends in Consumer, Retail and Payment Preferences

New Research from Blackhawk Network Examines Buying Behavior and Purchasing Trends In-Store and Online Amid the rapid pace of transformation across the retail industry, new research from Blackhawk Network reveals how people want to shop, pay and engage with retailers. Although digital growth in retail continues, traditional modes of shopping and payments such as in-store purchasing and cash maintain a strong foothold in US retail consumer behavior. These are among the findings of the latest research commissioned by global…

Matcha Releases Low-Cost Software to Power E-Commerce Marketing with Content

eCommerce Merchants Can Publish Blog Articles Instantly, Attract New Site Visitors, and Grow Their Email Lists Faster with Matcha’s Easy-To-Use Solution. Matcha, the only comprehensive blog solution built for eCommerce businesses, introduced a low-cost version of its software with a 14-day free trial. This new offering, priced at $99 a month, makes the benefits of a blog affordable and accessible for even the smallest ecommerce stores. One such benefit is the ability to publish high-quality blog articles in just minutes.…

Reach3 Hires Spencer-Steigner to Lead Qualitative Strategy

Senior Marketing and Research Exec to Join Reach3’s San Francisco Team Reach3 Insights announced the appointment of Steven Spencer-Steigner as Senior Vice President, Qualitative Strategy. In this newly created role, Spencer-Steigner will lead a team of researchers in delivering strategic qualitative research services to the company’s growing clientbase, as well as expanding the consultancy’s insight solutions. Marketing Technology News: HGS Unveils HGS Digital to Provide Intelligent Innovation Solutions for Enterprise…

Hootsuite Expands LinkedIn Integration to Help Businesses Maximize Impact

Customers can promote organic LinkedIn Pages posts as Sponsored Content directly from the Hootsuite dashboard to reach a larger audience of professionals Hootsuite, the leader in social media management, announced a deeper collaboration with LinkedIn Marketing Solutions. The collaboration will provide customers with the ability to promote LinkedIn Pages content directly within the Hootsuite dashboard. The added capabilities will help customers save time, reach new audiences, gain quality leads, and ensure their return on ad…

LAB Launches New Method to Aid in the Detection of Potentially Vulnerable People Online

New Approach Will Enable Brands to Ensure They Address the Needs of Vulnerable Customers Throughout the Digital Journey Digital agency LAB, part of the LAB Group of agencies, has announced the launch of a proprietary method to identify vulnerable customers online. The Intra-Browser Vulnerability Assessment (IBVA) assesses the likelihood that a customer is vulnerable, based on their behaviour within a purely digital transaction – such as the purchase of a personal loan or investment product. LAB developed the tool in…

Optimizely Announces Performance Edge, Enabling the Industry’s Fastest Web Experiments

Performance Edge, powered by Cloudflare Workers, empowers brands to scale web experimentation without fear of performance impact Optimizely, the world's leader in digital experience optimization, launched Performance Edge, a new product that enables high-performing experimentation teams to easily scale their programs and run more experiments without compromising customer experience. Performance Edge enables visual-editor based website experiments to run faster — on average in less than 50 milliseconds, or faster than the…