dotdigital Launches Live Chat Service to Turn Conversations into Conversions

dotdigital, the integrated marketing automation solution in Magento Commerce, part of Adobe Experience Cloud, is enriching its core bundled offering with Live Chat to enable merchants to easily access their marketing automation tools directly within Magento Commerce. dotdigital joined forces with Magento four and a half years ago – the first premier technology partner for email marketing – to help merchants expedite their data further, while increasing customer engagement and driving long-lasting loyalty. Now Magento…

Comm100 Launches Freemium Live Chat to Power Real-time Customer Engagement for All

Comm100, a global provider of digital customer engagement solutions, announced the launch of a limited time offer freemium live chat plan. Comm100's award-winning Live Chat Business edition is now free for up to three agents*. Whether used as a customer support channel or across the entire customer journey, Comm100 Freemium enables every organization to provide real-time, personalized communication from their website or mobile app. Marketing Technology News: Aternity Expands Executive Team With Seasoned Industry Leaders…

Gubagoo Integrates ChatSmart Advanced Live Chat Solution with letgo

Gubagoo will list automotive dealerships' inventory on letgo's marketplace, help dealers and shoppers chat 24/7 in real-time, and generate high quality leads Gubagoo, the leading provider of conversational commerce solutions for Automotive Dealerships and OEMs, announced an integration with letgo, which makes it simple for millions to buy and sell locally. This integration allows automotive dealerships to use Gubagoo to automatically post vehicle inventory to letgo's marketplace. Gubagoo's professional chat…

Appy Pie Introduces Live Chat Software in Closed Beta

Appy Pie, the company that has been revolutionizing app development industry with its highly advanced no-code app creator software, has recently introduced live chat software in closed beta. Similar to its other DIY products, their live chat software doesn't need any coding skills or technical knowledge. All users need to do is simply signup and subscribe with Appy Pie to get their own dashboard and add the software key in the source code of their app or website to start serving their customers in real-time. Marketing…

Sprinklr Launches Live Chat for Fast, Personalized Customer Support

Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps Sprinklr, the world’s first Unified Front Office for Modern Channels, announced Sprinklr Live Chat, a customer service capability that helps businesses provide immediate support to visitors on their website and mobile applications. Users can automatically assign incoming chats to available agents or enable chatbots with artificial intelligence that can answer standard queries. Sprinklr Live Chat is included as a standard…

Live Chat, In-Store Pickup, and Ship to Store Boost the Retail Customer Experience

43% of online retail customers are more likely to purchase from a retailer that offers online chat A new retail report based on a survey conducted by CFI Group and Radial shows that today's shoppers expect easy and immediate chat assistance online and flexible delivery options that fit into their busy schedules. Live online chat during an online purchase has become ubiquitous. In fact, 25% of online retail customers reported they had used chat at least three separate times when placing an online order over the past 12…

How Can Your Organization Manage Candidate Queries Faster With Live Chat

Imagine having ten jobseekers that applied to your job ad. Now, let’s say each of them has at least two queries that you should respond to. It may require certain effort, but you probably can deal with it manually, right? But what if there are more than 100 candidates who applied, and they have a bunch of questions regarding the employee recruiting process? Would you still not mind manual responses? Not sure about that. But, how to successfully deal with candidate query management then? The employee recruiting process can be…

Language I/O Enhances Zendesk Integration with Live Chat Translation

Language I/O Chat for Zendesk allows English-speaking support agents to communicate with customers in more than 150 languages directly inside the Zendesk live chat window. Language I/O Chat for Zendesk plugs directly into an agent's standard chat response form so they do not have to switch between apps in order to chat with customers in any language. Unlike a standard integration with Google Translate, the Language I/O translation app will ensure that your preferred translations for product- and industry-specific terms are…

Chattribution: How Live Chat Data Drives Conversions

As it has matured, live chat has become a proven digital engagement tool helping organizations drive sales and conversions and deliver top-of-the-line customer service. But what if organizations could connect their live chat service to revenue? Chat attribution – or “chattribution” – provides this ability, enabling organizations to understand precisely how live chat is contributing to their top line. Today’s mature live chat empowers marketers to create powerful proactive campaigns while chattribution shows what works.…

7 Tips for Boosting E-Commerce Sales with Live Chat

It’s 2018, and e-commerce is truly having a moment that is showing no signs of ending. Convenience, necessity, leisure, and the pursuit of better deals are just a handful of the factors that are attracting buyers to their devices instead of physical stores. For companies hoping to capitalize on the changing retail landscape, it is important to have the right tools in place to deliver the customer experience that buyers want. The pressure to deliver on that customer experience — which includes the ability to communicate…

HubSpot Brings Bots, Live Chat, and Team Email to Growing Businesses for Free with Launch of Conversations

Conversations Is a Universal Inbox Built on Top of a CRM, an All-In-One Setup That Gives Businesses the Tools They Need to Better Connect with and Delight Their Prospects and Customers HubSpot, a leading growth platform, extended its commitment to help millions of businesses grow better with the launch of Conversations. The new tool is available as part of HubSpot's free CRM and gives all businesses, big or small, the power to build better one-on-one relationships through features including a unified inbox, live chat, and…

Clickatell Launches Customer Care Live Chat Named Touch Go

Clickatell Touch ensures live chat across a company’s website as well as social media platforms The enterprise version of Clickatell Touch was launched in 2016. Since then, Clickatell has been transforming ubiquitous customer care with the launch of Touch Go. Clickatell Touch brings customer engagement and care into a single business platform. "Today's consumers expect to engage with your brand on the digital channel of their choosing. They want to message your business and instantly have queries resolved, find the…

The Great Bot Battle: Chatbots Vs Live Chat

Chatbots Are A Contact Center Industry Buzzword. In Fact, If This Was A Bingo Game, Chatbot Would Be The Winning Ball. But Who Would Win In A Fight, Chatbots Or Live Chat? IBM has identified chatbots as a key trend for enterprise call centers in 2018. They go as far as to call this technology a game changer. According to a McKinsey Global Institute discussion paper on artificial intelligence, the technology is accelerating digital transformation. Tech giants spent approximately $30 billion on AI in 2016, with machine…

CloudEngage Announces AI-Powered Live Chat Solution ‘Chord’

Chord by CloudEngage Is the First Live Chat Solution to Combine Artificial Intelligence with Real-Time Personalization That Intuitively Learns Customer Preferences, Generating Personalized Web Experiences CloudEngage, a leading intuitive suite of omnichannel personalization tools on the market, has announced the launch of Chord. Chord by CloudEngage is an agent-driven live chat system capable of personalizing user experiences in real-time. Chord learns web visitor affinities through conversation and uses that data to…

Helpmonks Announces Live-Chat and Email Marketing Platform

Helpmonks, the company behind the same-named, highly successful shared inbox solution, is excited to announce the release of their new Live-Chat and Email Marketing platform. With the Live-Chat and Email Marketing Tools, its customers can respond faster to customer requests and have a solution at hand to generate more sales leads. This makes Helpmonks the only shared email solution with a coupled email campaign software "While Helpmonks started with a shared inbox, it quickly became a collaboration solution that included…

Slingshot Launches Integrated Chatbot and IVR-to-Text to Deliver a Modern Customer Experience

Slingshot Shared Record Breaking Metrics for Customer Interactions During the Slingshot Reveal Along With Their Product Strategy That Will Enable Pest Control and Home Services Providers to Automate Scheduling, Billing, and Other Customer Service Tasks. Slingshot, the leading 24/7 customer engagement and sales service platform for pest control and home services providers, announced yesterday their 1 millionth customer interaction for 2020 and presented their product automation strategy at the Slingshot Reveal. The virtual…

LiveChat Adds Text Messages Integration to Its Customer Service Platform

LiveChat Software, a provider of a SaaS-based suite of products for managing business communication, now allows brands to send and receive text messages while contacting their customers through its chat software. The new solution combines LiveChat’s technology with the features of Twilio. Although people have different preferences when it comes to communication with businesses, the trend for using messaging platforms within customer service has increased over recent years. In addition to popular applications like Facebook…

Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Businesses who deploy Solvvy provide their customers with a conversational experience which 'traditional' chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. "There are a number of…

Lucidworks Announces Smart Answers, a Question Answering System That Enhances Chatbots and Virtual Assistants to Deliver Personalized…

Smart Answers on Lucidworks Fusion Uses Deep Learning to Understand Natural Language Questions and Provide Users with Immediate and Contextual Answers Lucidworks, leader in AI-powered search, announces Smart Answers on Lucidworks Fusion. Smart Answers enhances the intelligence of chatbots and virtual assistants by using deep learning to understand natural language questions and quickly return the right answers. Customers and employees can now locate critical insights to help them move to their next best action, avoiding…

Announcing ScreenMeet Live: Voice, Video Chat and Screen Sharing to Empower Brands to Recreate Face-to-Face Customer Support Activities…

Agents at enterprises deploying ScreenMeet Live can seamlessly escalate text chat sessions with customers on desktop and mobile to voice, video chat and screen share directly from within their CRM, with no download for the customer ScreenMeet announced today the release of ScreenMeet Live, a suite of instantly available, browser-based, remote customer engagement tools helping retail and consumer services brands to transition their face-to-face, personalized shopping and customer support services to an online environment.…