Matter Communications Acquires Calypso, a Marketing and Branding Agency in Portsmouth, NH

Strategic Expansion into New Hampshire’s Seacoast Marks Matter’s 7th Office Nationwide Matter Communications — a Brand Elevation Agency specializing in public relations, social media, creative services, and digital marketing — announced its strategic acquisition of Calypso, a Marketing and Branding Agency based in Portsmouth, NH. Calypso has a 20-year history of serving worldwide clients in several high-profile industries, including the energy, finance, and healthcare sectors. Marketing Technology News: Pixalate…

Matter Launches Integrated Internal Communications Offering

Full-Service PR Agency Extends Established Employee Communications Programs to Help Clients Bolster Company Culture Matter Communications — a Brand Elevation Agency specializing in PR, creative services and digital marketing — announced the launch of a new internal communications offering. In immediate response to client requests, Matter’s integrated marketing professionals have established a line of offerings to support effective communications within organizations, leveraging a mix of strategic PR, writing, video,…

Vonage Selected by Fisher & Paykel for Customer Service Communications

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by global appliances manufacturer, Fisher & Paykel, to drive customer service communications for customers in Australia, New Zealand, Singapore, the United Kingdom, and the United States. Fisher & Paykel is using Vonage’s Messages API to provide instant maintenance support notifications via SMS and enhance post-sale services. The Vonage Messages API embedded within Fisher & Paykel’s…

Matter West Growth Accelerates as B2B and B2C Brands Rebound to Close Out 2020

Integrated Agency’s West Coast Offices Add Notable B2B Tech Clients, Bolstered by Roots in Silicon Forest Matter Communications — a Brand Elevation Agency specializing in PR, creative services, digital marketing and strategy — announces significant momentum across its Matter West offices in Boulder, CO and Portland, OR. Growth highlights include new client partnerships in the AI, mobile gaming and software development B2B tech industries. Notable client roster additions include Brainium Studios, Buildable and Natural…

phoenixNAP Shifts to Operate-from-Anywhere Cloud Communications Platform with 8×8

Global IT Services Provider Moves to 8x8 Communications, Collaboration and Contact Center Solution to Support Employees, Customers and Partners Around the World 8x8, Inc., a leading integrated cloud communications platform, announced that phoenixNAP, a global IT services provider offering security-focused cloud infrastructure, dedicated servers, colocation, and specialized Infrastructure-as-a-Service (IaaS) technology solutions, is using the 8x8 Open Communications PlatformTM to enable employees and contact center agents…

Movius WhatsApp Integration Creates First True Compliant Mobile Unified Communications Solution

Movius, the leading global provider of mobile unified communication software, is now enabling enterprises to securely and compliantly communicate with clients on their preferred mobile messaging channel. The company announced the integration of WhatsApp support from within Movius MultiLine, their secure mobile communication service that can be deployed over any smartphone device on any global carrier. The integration will help unify and capture all business voice and messaging channels through a single integrated user…

Growing Regional Independent Insurance Agency Reduces Risk and Shifts to Operate from Anywhere with 8×8 Cloud Communications

8x8, Inc., a leading integrated cloud communications platform, announced that Correll Insurance Group has deployed the 8x8 Open Communications Platform to allow local independent agents to operate from anywhere, and continue serving individual and business clients for all their insurance needs. Founded in 1931 and headquartered in Spartanburg, South Carolina, Correll Insurance Group has grown to become one of the largest independent insurance agencies in the Carolinas. With more than 250 independent agents and staff across…

Chatbot Communications for Retailers in the Age of COVID-19 Pandemic

There’s no doubt that recent circumstances surrounding COVID-19 have reshaped the way retailers operate and connect with their customers daily.  Shelter-in-place ordinances and stay-at-home mandates have forced retail brands to rely on artificial intelligence (AI), machine learning (ML) and chatbot technology to manage much of the workload required for servicing their customers’ needs. In fact, retailers saw an 86% increase in customers using self-support sessions with Chatbot Communications from March to May. Technology…

Cox Communications Connects Customers to Official Answers with Yext

Shortly after implementing Yext's revolutionary site search product, Yext Answers, the telecommunications company saw customers convert at a 51% higher rate compared to its legacy site search tool Yext, Inc., the Search Experience Cloud company, and Cox Communications, the largest private telecommunications company in the United States, announced their work to deliver customers official answers to their questions on the Cox website through Yext's innovative site search product, Yext Answers. Yext Answers uses…

GRINning From Ear to Ear: Matter Named Agency of Record

Influencer Marketing Disruptor Leverages Matter's Expertise in Media Relations Matter Communications — a Brand Elevation Agency specializing in PR, creative services, digital marketing and strategy — has been named the agency of record (AOR) for GRIN, the leading influencer marketing solution for e-commerce. GRIN’s influencer marketing software platform enables brands to foster relationships with over 32 million influencers, create authentic content and generate genuine excitement amongst consumers. Matter will…

Bright Pattern Contact Center Provides Omnichannel Communications for COVID-19 Contact Tracing in the UK

The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while ensuring the safety of their employees through cloud-based remote workforce technology Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced today that it was deployed by the United Kingdom for citizen outreach and contact tracing during the COVID-19 pandemic. The UK National Health Service (NHS) launched a…

AVOXI Integrates Salesforce, Dynamics and Zoho Into Their Cloud Communications Platform

AVOXI, the leading cloud communications platform specializing in contact center and virtual number solutions, recently announced their ability to integrate must-have technologies like CRM into their contact center platform. Empowering support and sales teams to provide exceptional customer interactions, AVOXI is simplifying how contact centers manage their day to day workflows. Enterprise customers can now pull in important customer information directly into their web phones, automatically log tedious tasks like call…

Matter Unveils New Brand and Website to Amplify Integrated Agency Story

Integrated PR agency’s revitalized website and brand design reflect comprehensive offerings that help diverse brands across industries adapt to their changing environments Matter Communications – a Brand Elevation Agency specializing in PR, creative services, digital marketing and strategy – announced the launch of its new website and brand, further highlighting its unique market position to satisfy diverse organizations’ integrated marketing needs. The new site and accompanying branding are the culmination of Matter’s…

Grammarly Launches Style Guides to Help Businesses Improve Consistency in Communications

New feature allows administrators to customize writing suggestions based on brand guidelines, improving customer and employee experience to build brand trust Grammarly, the company behind the AI-powered digital writing assistant used by more than 20 million people daily, introduced custom style guides for Grammarly Business users. The new style guide feature helps organizations enhance their brand and customer experiences by creating team-wide consistency in written communication. Businesses can easily customize…

NEC and Intermedia Announce Strategic Global Partnership to Deliver Cloud Communications, Collaboration, and Contact Center Solutions

Agreement Sets a Fast Track for the Global Rollout of NEC UNIVERGE BLUE CONNECT and NEC UNIVERGE BLUE® ENGAGE NEC Corporation, a leading provider and integrator of advanced IT, communications, and networking solutions, today announced a global strategic partnership with Intermedia, a leading provider of cloud-based Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) solutions. Together, NEC and Intermedia are launching NEC UNIVERGE BLUE® CONNECT, a fully integrated and born-in-the-cloud…

Matter Expands Precision Group to Include Digital Marketing Offerings

Integrated PR Agency Launches Precision Digital for Businesses with Modest Budgets and Focused Objectives Matter Communications — a Brand Elevation Agency specializing in PR, creative services and digital marketing — announces the expansion of its Precision group’s offerings, with the addition of digital marketing services. Working with B2B, B2C and regional businesses with modest budgets and focused needs, Precision Digital will leverage Matter’s strong capabilities across integrated marketing to elevate brands’…

Avaya Identified as a Leader for 3rd Consecutive Year in Aragon Research Globe for Unified Communications and Collaboration Based on its…

Leadership Designation Includes Completeness of Strategy and Performance in Addressing Customer Needs Avaya Holdings Corp, a global leader in solutions to enhance and simplify communications and collaboration, has been named a Leader in The Aragon Research Globe for Unified Communications and Collaboration, 2020. #TechNews: @Avaya Identified as a Leader for 3rd Consecutive Year in @AragonResearch1 Globe™ for #UnifiedCommunications & #Collaboration Based on its Innovative #Cloud Offerings According to the report,…

Codesigned Launches Free Internal Communications Platform for Microsoft SharePoint

Codesigned developed "IntranetPro: Express Communications," in response to the internal communications crisis that enterprise organizations are facing due to COVID-19. Codesigned announces the launch of an internal communications platform to support enterprise companies during the COVID-19 crisis, at no cost or commitment for the first year. Based on Codesigned's award-winning Microsoft SharePoint Enterprise Intranet, IntranetPro: Express Communications is a crisis and urgent communications platform that can be deployed…

Crunch Selects Vonage to Transform Business Communications

Vonage, a global business cloud communications leader, today announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences. Crunch Selects Vonage to Transform Business Communications With more than 10,500 clients, Crunch provides unlimited accountancy support for sole traders, freelancers, contractors, small businesses and startups. Following a market…

Robin Daniels Joins Matterport as New Chief Marketing Officer

Seasoned Leader to Help Fuel Company's Rapid Global Growth Matterport, the market leader for spatial data capture, announced the appointment of Robin Daniels as chief marketing officer reporting to CEO, RJ Pittman. Daniels will lead Matterport's worldwide marketing strategy at a time of rapid growth for the company. He will drive all marketing and communications initiatives globally to bring Matterport's vision to life across all channels and markets. Marketing Technology News: GIACT Issues Report on the Growing Global…