During the recent protests in Hong Kong, organizers looking to avoid government surveillance turned to Telegram. The encrypted messaging app …
Intercom Establishes Business Messengers As Key ABM Channel With New ABM Functionality
Intercom’s New Account Based Marketing (ABM) Features Allow Marketers to Engage with Target Accounts Through Personalized Live Chat Messages on …
Springbot Adds Facebook Messenger to eCommerce Marketing Platform
Increasing Consumer Use of Messaging Makes the Channel a Priority for Retailers Springbot, a data-driven marketing platform for eCommerce retailers, launched …
Alpha Group Unveils Pigeon – A Facebook Messenger App Experience for Merit-Based Content Sharing
Pigeon Exits Stealth with More Than 35,000 Users Who Have Shared More Than 60,000 Posts. Pigeon Users Spend an Average …
Limitless Unveils AI-Based LimitlessLiveMessenger™ to Provide World-Class Customer Service
The New Product Allows Customers to Route Their Queries to Crowd Service Ambassadors and Improve Customer Service Limitless, the UK-based …
LINE FRIENDS Launches ‘BT21’ Sticker and Camera Effects on Facebook and Messenger
‘BT21‘ Characters Beloved by Millennials from All over the World, Is Now on Facebook and Messenger! LINE FRIENDS, one of …
MailTime Messenger Reaches Over 7 Million Downloads, US Customers Love Messaging Over Emails
With over 7 Million Downloads, MailTime Messenger Continues to Blur the Line Between Messaging and Emailing MailTime announced that two …
Flyt Brings Messenger Payments to Hospitality with Facebook
Flyt Has Piloted the New Technology in the Uk at Wahaca’s Charlotte Street Location UK tech company Flyt was recently showcased …
Conversocial Reveals Success Metrics on Messenger as a Customer Service Channel
Messenger Proves 83% More Cost Effective for Volaris Over Other Customer Service Channels Conversocial, the leading digital care platform for …
Snaps Integrates With Adobe Campaign To Enhance Leading Enterprise Brand’s Messenger Chatbots With CRM Data
With This Integration, Adobe Campaign Customers Can Further Extend Their Campaign Channel To Facebook Messenger, Twitter DM, Skype, And Other …
eGain Enables Conversational Customer Service through Facebook Messenger
eGain Has Integrated Support for Facebook Messenger into the eGain Advisor Call Center Agent Desktop eGain, the leading provider of …
5 Ways to Make Money for Your Company With a Messenger Bot
Chatbots are an exciting and new phenomena in the tech, marketing and customer service worlds. Messenger bots allow you to …
Sprout Social Unveils Bot Builder Offering for Facebook Messenger to Personalize Human Conversations
The New Bot-Builder Platform From Sprout Social Enables Brands To Create Customized Automated Conversational Workflows For Improved Customer Service On …
MarTech Interview with Sandie Overtveld, VP APAC at Zendesk
"The expansion of our regional hub in Singapore is the next step in this continuing growth trajectory, Our Singapore product …
LivePerson Launches LiveIntent, an AI-Powered Intent Detection Tool to Help Brands Decipher Consumer Behaviors in Real Time
New Solution Instantly Surfaces and Measures Customer Intents, Empowering Brands to Optimize Operations and Automations for Improved Customer Experiences LivePerson, …
MarTech Interview with Larry Kim, Founder and CEO at MobileMonkey
"AI, ML and Automation are helping businesses gain more efficiencies to become more competitive and scale faster with technology." Tell …
Zendesk Delivers the Future of Conversational Business With Sunshine Conversations
New Developer-First Platform Allows Businesses to Incorporate Social and Direct Messaging into All Customer Workflows Zendesk, Inc. announced Sunshine Conversations, …
Content Recommendation Platforms Taboola and Outbrain Merge to Disrupt “Global AdTech” Ecosystem
Content is nothing if it can’t be discovered. And, Content Recommendation and Discovery platforms like Taboola and Outbrain attract attention …
AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital
A Single Dashboard, Managing a 50% Month-On-Month Increase in Digital Interactions, with a 10x Increase in Case Resolution RingCentral, Inc., a …
Satisfi Labs Expands Ticketing Assistant Across Multiple Professional Sports Leagues – MLB, NBA, MLS
Satisfi Labs’ Knowledge Management Platform Allows for Direct Ticket Purchasing in Chat Satisfi Labs, an AI-powered Knowledge Management Platform announced …