Ste. Michelle Wine Estates Leverages Microsoft Dynamics 365 to Transform Customer Experience

Ste. Michelle Wine Estates, the third-largest premium wine company in the United States, and Microsoft Corp. have announced plans to empower consumers throughout the shopping experience and transform the way Ste. Michelle Wine Estates does business with an end-to-end omnichannel solution across physical and digital channels. With three distinct consumer touch points — e-commerce, traditional brick and mortar, and loyalty programs such as wine clubs — Ste. Michelle Wine Estates was challenged by the complexity of the…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center Solution Will Help Maximize Performance, Profit and Productivity for Sales and Service Organizations Globally, While Improving Customer Experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

Crowe Named to Microsoft Dynamics Inner Circle

Firm listed as top 1% of Business Application partners Crowe LLP was recently recognized as an FY20 Microsoft Business Applications Inner Circle partner. This list represents the top 1% of all organizations in the Microsoft Business Applications group. Crowe is a public accounting, consulting and technology firm with offices around the world. Marketing Technology News: Airbnb Introduces New Search Capabilities for Business Trips "This recognition by Microsoft is a validation of the deep industry specialization Crowe…

Nimble Delivers Contact Unification, Automated Data Enrichment for Microsoft Dynamics 365 Business Central Partners and Customers

Nimble Delivers Contact Unification, Automated Data Enrichment for Microsoft Dynamics 365 Business Central Partners and Customers Nimble — the Simple, Smart CRM for Office 365 — announced two-way contact data synchronization and automated data enrichment for Microsoft Dynamics 365 Business Central, Office 365, and other business data sources. A fast-growing network of CSPs worldwide are reselling Nimble as both a simple CRM for Business Central and an onramp to more sophisticated systems. Nimble Anncs Team Relationship…

3CLogic Announces Microsoft AppSource Certification for Microsoft Dynamics CRM

Cloud Contact Center Provider Delivers Certified Solution to Compliment CRM Platform with Deeply Integrated Offering to Drive Better Customer Experience 3CLogic, a leading provider of cloud contact center software for enterprise companies, announced the certification of its solution for Microsoft Dynamics CRM and official listing on Microsoft’s Appsource. The combined offering provides enterprises greater change management control, enhances the efficiency of department representatives (i.e.: Sales, Help Desk, Customer…

Scout by Miller Heiman Group Launches Integration with Microsoft Dynamics 365

Integrated Sales Analytics and Coaching to Help Even More Sellers “See the Move That Moves the Deal” to Increase Their Odds of Winning Miller Heiman Group, the world leader in improving sales performance through training, consulting, technology and research, announces the launch of a transformative new integration with Microsoft Dynamics 365 for its sales analytics platform, Scout. Scout by Miller Heiman Group, powered by the Strategic Selling with Perspective and Conceptual Selling sales methodologies, uses data and…

InGenius Software Announces Integration with Unified Service Desk for Microsoft Dynamics 365

InGenius Software Inc., a computer telephony integration (CTI) solution innovator, is pleased to announce a new integration for InGenius Connector Enterprise with Unified Service Desk (USD) for Microsoft Dynamics 365 With the new integration, the InGenius interface is brought into the USD window for a "single pane of glass" experience for contact center agents. InGenius allows agents to take advantage of features such as click-to-dial, screen pop, automated call logging and screen transfer without leaving the CRM,…

Purely CRM Implements Microsoft Dynamics 365 CRM Solution for Dupuis Langen

In early 2018, Dupuis Langen contacted Purely CRM for a functional and technical assessment of a previously implemented Microsoft Dynamics CRM on-premise solution. By conducting a 30-day Discovery engagement, Purely CRM assessed the extent to which Dupuis Langen’s key business requirements and data capture needs were represented in the solution. Purely CRM implements Microsoft Dynamics 365 Solution for Dupuis Langen The challenges reported with the existing CRM solution included issues such as poor shared User Experience,…

CallTrackingMetrics Unveils Microsoft Dynamics 365 Integration to Optimize Campaign Performance

CallTrackingMetrics, the World’s Only Call Tracking and Contact Center Solution, Announces a Powerful New Integration with Microsoft Dynamics 365 CallTrackingMetrics, the world’s only call tracking and contact center solution, announces a powerful new integration with Microsoft Dynamics 365. Supporting the more than 60% of businesses around the world using Dynamics 365, this direct integration will enable organizations to capture rich call attribution data and document their essential touchpoints with customers. Session…

Mavenlink Announces Integrations with Microsoft Dynamics 365 for Sales and Finance and Operations

Mavenlink M-Bridge, Using Microsoft Azure, Powers Connection of the Critical Business System Stack for Professional and Marketing Services Organizations. Mavenlink, a leading provider of cloud-based software for the modern services organization, announced two new integrations with Microsoft Dynamics 365 for Sales and Finance and Operations. The integration enables customers to save time and cut costs by easily and thoughtfully connecting Mavenlink with Microsoft solutions. Using Mavenlink M-Bridge and Microsoft Azure, the…

Anywhere365 Introduces Web Agent for Microsoft Dynamics 365

New Web Agent Built on Dynamics 365 Channel Integration Framework Provides Omni-Channel Contact Center and Dialogue Management Capabilities from a Single Dynamics 365 Window Workstreampeople, a global leader in contact center solutions for Skype for Business and Microsoft Teams, announced the introduction of the Anywhere365 Web Agent for Microsoft Dynamics 365. Based on the Dynamics 365 Channel Integration Framework (CIF) the Web Agent is nested in the Dynamics 365 interface and provides users with Anywhere365’s…

Datix Debuts Unity Video Demos for Microsoft Dynamics 365, Salesforce and HubSpot

Enterprise software consulting firm Datix recently released three new video demos for its Unity integration solution. Unity is a pre-built application designed to seamlessly connect Epicor ERP with an array of CRM, eCommerce and Marketing Automation systems. The free demos are for Datix's Unity solutions for Microsoft Dynamics 365, Salesforce and HubSpot. Microsoft Dynamics 365 and Salesforce are top CRM vendors. Both are renowned for ease of use and innovative tools such as artificial intelligence. But as Datix CEO …

OpenText Announces Extended ECM for Microsoft Dynamics 365

OpenText, Together With Contesto, Adds to its Integrations With Microsoft OpenText, a global leader in Enterprise Information Management (EIM), announced the availability of OpenText Extended ECM Enabler for Microsoft Dynamics 365 for Customer Service. The new solution, developed in partnership with Contesto, integrates OpenText's leading Enterprise Content Management (ECM) portfolio with Dynamics 365 for Customer Service to deliver a complete set of content services to enrich business processes flows, and enable seamless…

Fullscope to Host New Webinar: Lessons Learned from 100+ Microsoft Dynamics CRM Upgrades – On Premise to Online

Fullscope to Host New Webinar: Lessons Learned from 100+ Microsoft Dynamics CRM Upgrades – On Premise to Online On Tuesday, October 2, 2018, Fullscope, in collaboration with Microsoft, is hosting a free 60-minute webinar on the best practices migrating Microsoft Dynamics CRM On-Premise to Microsoft Dynamics 365 (CRM online). Fullscope will also introduce its new FastTrack migration tool during the informative session. Also Read: SiriusXM’ Acquisition of Pandora Creates the Largest Audio Entertainment Enterprise Globally…

ON24 Helps Marketers Scale Engagement and Maximize Revenue With Microsoft Dynamics 365 Integration

ON24 Is the First Webinar Platform Integrated with Microsoft Dynamics 365 for Marketing As marketers confront the challenge of driving personal engagement at measurable scale, ON24 has integrated its webinar platform with Microsoft Dynamics 365 for Marketing. As part of a broader co-marketing agreement between the two companies, ON24 is the first webinar platform supported by Dynamics 365 for Marketing. The integration enables Dynamics 365 for Marketing users to seamlessly integrate webinars into their marketing…

BrandTotal to Bring Agile Marketing to Microsoft Dynamics 365 Customers

Microsoft Business Applications Summit - BrandTotal announced it is working with Microsoft to provide customers with access to parts of BrandTotal's Agile Marketing Platform from within Microsoft Dynamics 365, helping them to stay agile in today's digital marketing era. With marketing budgets increasingly shifting towards digital, most marketing activity is hidden from public view, since it is highly targeted to specific segments, across multiple, fragmented channels. BrandTotal illuminates this so-called "dark…

Teckst Builds Integration with Microsoft Dynamics CRM Along with Companion App

Teckst Seamlessly Incorporates Two-Way Messaging into Dynamics Interface with Workflows for Sales and Customer Care Enterprise customer care and sales messaging platform provider Teckst has built a first-of-its-kind integration with leading CRM Microsoft Dynamics. Organizations using Dynamics for sales and/or customer support can now message with prospects and customers from within the Dynamics interface. Integrations can be completed within one to three business days, depending on the complexity of the customer’s CRM…

Microsoft Dynamics 365 and Adobe Experience Cloud Selected by 24 Hour Fitness to Transform Customer Engagement

Microsoft Corp. and Adobe announced an agreement with 24 Hour Fitness, one of the nation's largest privately owned and operated fitness chains, to deploy Microsoft Dynamics 365 and Adobe Experience Cloud across its network of more than 420 clubs nationwide. This will enable 24 Hour Fitness to dramatically enhance its ability to offer more personalized and unified digital experiences for members throughout every touch point in their fitness journey. With technology integrations across Microsoft business applications and…

InGenius Releases New Integration for Microsoft Dynamics 365

InGenius announced a new integration for InGenius Connector Enterprise between the Genesys PureEngage platform and Microsoft Dynamics 365. The InGenius platform uses features such as screen pop, click-to-dial, CRM screen transfer, and automated case creation to make it easier for agents and organizations to work efficiently and achieve their business objectives. With InGenius Connector Enterprise, no changes need to be made to existing infrastructure or workflows. Also Read: Revolutionizing B2C CRM: The Power of Relevant…