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Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer experience Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics solutions now integrate with Microsoft Dynamics 365 Customer Voice and Dynamics 365. The combined solution will enable decision-makers to utilize deeper, more comprehensive analytics across all customer…

Vonage Expands Collaboration with Microsoft and Launches Integration with Microsoft Dynamics 365

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that it will expand its Vonage Contact Center offering to include seamless integration with Microsoft Dynamics 365. Vonage Contact Center for Microsoft Dynamics 365 enables businesses working within the Microsoft ecosystem to leverage personalized customer engagement capabilities with a cloud-based contact center solution, empowering agents to increase productivity, access customer insights, and…

Impartner PRM for Microsoft Dynamics 365 Awarded as Global Product of the Year

Award latest in a string of recognition for the solution, which is specifically tailored for quick, easy integration with Microsoft Dynamics 365 CE The Business Intelligence Group named Impartner PRM for Microsoft Dynamics 365 Product of the Year in the 2020 Sales and Technology Marketing Awards program, also known as The Sammys. The Sammys honor global organizations and products helping to solve the challenges organizations have connecting and collaborating with prospects and customers. Marketing Technology News:…

Purely CRM Works With Maint S.A. In Ecuador On Large Microsoft Dynamics 365 Cloud Migration

Purely CRM has completed a project for Maint S.A., a leading Microsoft partner for system integrations in Ecuador. With the combined expertise and custom software of Purely CRM, together they were successful in migrating an on-premise Microsoft Dynamics 365 Customer Engagement system to the cloud, in the Financial Services Sector. Maint have a large client base locally in Ecuador and with that, a deep knowledge in Microsoft Dynamics 365. Because of their client’s amount of data needing to be migrated to the cloud data…

C3.ai Selects Microsoft Dynamics 365 and Teams to Power the Next Phase of Growth

C3.ai, a leading innovator in enterprise AI software for accelerating digital transformation, announced plans to collaborate with Microsoft Corp. to enhance C3.ai’s global customer experience and elevate sales performance using intelligent cloud technology. As demand for enterprise-grade, AI applications continues to grow, so does the need for modern CRM tools to help businesses identify new leads, manage existing relationships, and deliver customized experiences with real-time insights. As a result, C3.ai adopted and…

TeamSupport Enables Bi-Directional Integration with Microsoft Dynamics 365 to Enable Swifter Communications

TeamSupport is a leading B2B customer support software: Now offers comprehensive, bi-directional integration with Microsoft Dynamics applications to improve clarity and streamline workflows B2B Customer Support is under intense pressure to deliver real-time insights and provide for a swift collaboration platform for every team member. To ensure seamless collaboration between team members and agencies handling critical tasks from their remote workplaces, TeamSupport has announced a key integration with Microsoft Dynamics®…

InsideView Launches Data Integrity for Microsoft Dynamics 365

Customer Data Management Solution Cleans and Enriches Dynamics Data and Provides Actionable Insights InsideView, the leader in B2B data and intelligence, today announced InsideView Data Integrity for Microsoft to help customers drive revenue and improve operational effectiveness. Dynamics 365 customers can now leverage the industry-leading data that fuels InsideView Insights to clean and enrich their CRM data automatically and at scale. InsideView Data Integrity for Microsoft delivers accurate data and maintains data…

Purely CRM: Tracking Covid-19 with Microsoft Dynamics 365 Customer Service

In these trying times, locking down preparedness and reactionary measures are key to being able to navigate your business through rapidly changing times. With the recent pandemic sweeping the globe, we took a look at how a client is utilizing Dynamics 365 to stay on top of health and communication daily within their company. Marketing Technology News: Xebec Provides Update on Coronavirus Impact on Global Operations HOW OUR CLIENT RECORDS REPORTED CORONAVIRUS INFECTIONS THAT OCCUR AT THEIR FACILITIES. A customer of ours…

Microsoft Dynamics 365 Business Central Partner Leverages Business Intelligence Team to Deliver Jet Analytic Adapter to Market Amid…

Following on the expansion of the business intelligence team last year, Tigunia has stayed true to its plan to become the indisputable leader in Jet Reports and Jet Analytics services and support, and has launched an adapter for the increasingly popular Microsoft Dynamics 365 Business Central. Developed by the resources originally responsible for building the Jet Analytics solution, AdaptBC for Analytics allows businesses to upgrade from Microsoft Dynamics NAV or purchase Dynamics 365 Business Central, and still get the…

Outreach Launches Native Integration with Microsoft Dynamics 365 Sales

New collaboration opens up the power of the Outreach sales engagement platform to Dynamics 365 Sales users Outreach, the number one sales engagement platform, announced the launch of its new integration with Microsoft Dynamics 365 Sales. Customer-facing reps can now leverage Outreach's sales engagement platform while seamlessly syncing data with Microsoft Dynamics 365 Sales. These reps can expect to increase productivity, prioritize high-impact actions and improve their engagement with customers. Marketing Technology…

BroadPoint Celebrates Record Earnings in 2019, Positioned as Leading Microsoft Dynamics 365 Partner in Washington DC Metro Area

Credits the increasing popularity of two of Microsoft's hallmark products, Dynamics 365 Business Central ERP and Dynamics 365 CRM, for its success BroadPoint, leading provider of business technology solutions for commercial and federal companies in Washington, D.C., announces 2019 is the best revenue year in its 20-year history. As a Microsoft Gold-certified partner focusing on enterprise resource planning (ERP), customer relationship management (CRM), and Cloud solutions, BroadPoint supports its clients by accelerating…

Ste. Michelle Wine Estates Leverages Microsoft Dynamics 365 to Transform Customer Experience

Ste. Michelle Wine Estates, the third-largest premium wine company in the United States, and Microsoft Corp. have announced plans to empower consumers throughout the shopping experience and transform the way Ste. Michelle Wine Estates does business with an end-to-end omnichannel solution across physical and digital channels. With three distinct consumer touch points — e-commerce, traditional brick and mortar, and loyalty programs such as wine clubs — Ste. Michelle Wine Estates was challenged by the complexity of the…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center solution will help maximize performance, profit and productivity for sales and service organizations globally, while improving customer experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center Solution Will Help Maximize Performance, Profit and Productivity for Sales and Service Organizations Globally, While Improving Customer Experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

Crowe Named to Microsoft Dynamics Inner Circle

Firm listed as top 1% of Business Application partners Crowe LLP was recently recognized as an FY20 Microsoft Business Applications Inner Circle partner. This list represents the top 1% of all organizations in the Microsoft Business Applications group. Crowe is a public accounting, consulting and technology firm with offices around the world. Marketing Technology News: Airbnb Introduces New Search Capabilities for Business Trips "This recognition by Microsoft is a validation of the deep industry specialization Crowe…

Nimble Delivers Contact Unification, Automated Data Enrichment for Microsoft Dynamics 365 Business Central Partners and Customers

Nimble Delivers Contact Unification, Automated Data Enrichment for Microsoft Dynamics 365 Business Central Partners and Customers Nimble — the Simple, Smart CRM for Office 365 — announced two-way contact data synchronization and automated data enrichment for Microsoft Dynamics 365 Business Central, Office 365, and other business data sources. A fast-growing network of CSPs worldwide are reselling Nimble as both a simple CRM for Business Central and an onramp to more sophisticated systems. Nimble Anncs Team Relationship…

3CLogic Announces Microsoft AppSource Certification for Microsoft Dynamics CRM

Cloud Contact Center Provider Delivers Certified Solution to Compliment CRM Platform with Deeply Integrated Offering to Drive Better Customer Experience 3CLogic, a leading provider of cloud contact center software for enterprise companies, announced the certification of its solution for Microsoft Dynamics CRM and official listing on Microsoft’s Appsource. The combined offering provides enterprises greater change management control, enhances the efficiency of department representatives (i.e.: Sales, Help Desk, Customer…

Scout by Miller Heiman Group Launches Integration with Microsoft Dynamics 365

Integrated Sales Analytics and Coaching to Help Even More Sellers “See the Move That Moves the Deal” to Increase Their Odds of Winning Miller Heiman Group, the world leader in improving sales performance through training, consulting, technology and research, announces the launch of a transformative new integration with Microsoft Dynamics 365 for its sales analytics platform, Scout. Scout by Miller Heiman Group, powered by the Strategic Selling with Perspective and Conceptual Selling sales methodologies, uses data and…

InGenius Software Announces Integration with Unified Service Desk for Microsoft Dynamics 365

InGenius Software Inc., a computer telephony integration (CTI) solution innovator, is pleased to announce a new integration for InGenius Connector Enterprise with Unified Service Desk (USD) for Microsoft Dynamics 365 With the new integration, the InGenius interface is brought into the USD window for a "single pane of glass" experience for contact center agents. InGenius allows agents to take advantage of features such as click-to-dial, screen pop, automated call logging and screen transfer without leaving the CRM,…

Purely CRM Implements Microsoft Dynamics 365 CRM Solution for Dupuis Langen

In early 2018, Dupuis Langen contacted Purely CRM for a functional and technical assessment of a previously implemented Microsoft Dynamics CRM on-premise solution. By conducting a 30-day Discovery engagement, Purely CRM assessed the extent to which Dupuis Langen’s key business requirements and data capture needs were represented in the solution. Purely CRM implements Microsoft Dynamics 365 Solution for Dupuis Langen The challenges reported with the existing CRM solution included issues such as poor shared User Experience,…
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