Five9 and Mitel Announce Strategic Multi-Year Partnership – Bringing a World-Class and Award-Winning CCaaS-UCaaS Offering to Organizations…

This latest partner announcement continues the acceleration of the Five9 partner footprint within and outside of the US, with a particular focus on EMEA. Five9, Inc., a leading provider of the intelligent cloud contact center, today announced a new strategic partnership with Mitel, a global leader in business communications. Mitel will now feature the Five9 Intelligent Cloud Contact Center as its exclusive contact center as a service (CCaaS) partner for its worldwide client base. Marketing Technology…

Mitel Honored With 5-Star Rating in the 2021 CRN® Partner Program Guide

Mitel, a global leader in business communications, has been recognized by CRN®, a brand of The Channel Company, in its 2021 Partner Program Guide. This annual guide provides a conclusive list of the most distinguished partner programs from leading technology companies that provide products and services through the IT Channel. The 5-Star rating is awarded to an exclusive group of companies that offer solution providers the best of the best, going above and beyond in their partner programs. Marketing Technology News:…

Mitel Appoints Scott Peterson as Chief Revenue Officer

Global go-to-market alignment to accelerate Mitel’s strategy of empowering channel partners to deliver greater choice for customers in their journey to the cloud Mitel, a global leader in business communications, announced the promotion of Scott Peterson as the company’s new Chief Revenue Officer. In his new role, Peterson will be responsible for driving Mitel’s global revenue growth via the execution of its go-to-market strategy and through its channel ecosystem of value-added resellers, service providers, distributors,…

Organizations Worldwide Adjust to the ‘New Normal’ of Remote Working with Help from Mitel and Google Cloud

Global surge in demand for Mitel’s teleworking licenses up tenfold with collaboration tool usage up more than 500 percent across businesses of all sizes and industries Partnership with Google Cloud delivers higher levels of security, reliability and compliance for cloud communications. Businesses, hospitals, schools and public service agencies leverage enterprise-class communications to work from anywhere as they adapt to the impact of COVID-19. Free usage of Mitel’s cloud business communications system, MiCloud…

Mitel Helps Businesses Unleash Productivity with New ‘Continuous Collaboration’ Solution for Work Teams

Drives seamless, real-time collaboration from anywhere on any device to bring together dispersed and global teams All-in-one, virtual meeting and workspace enables seamless transitions between video, chat and voice to deliver truly collaborative team experiences. Leverages the Amazon Web Services global cloud infrastructure to deliver expanded capabilities to Mitel’s unified communications and collaboration portfolio. Taps the power of the cloud to provide “future flexibility” and an onramp to the next generation…

VOIP Networks Awarded as One of Mitel’s Top Partners

VOIP Networks, a leading provider of Mitel-powered unified communications (UC) solutions, was recently named a multiple winner during Mitel's Partner Awards for the Americas event. New York-based VOIP Networks was one of only two partners to receive multiple awards. VOIP was recognized as Mitel's Northeast Partner of the Year and also won the Sourcewell Award. "Congratulations to VOIP Networks for being named Mitel's Top Partner for the Northeast Region and earning an additional award for providing communications and…

Mitel Helps Organizations Improve Emergency Responsiveness and Security Through Advanced Collaboration Capabilities

Enhanced mass notification portfolio seamlessly links communications systems, event triggers and people to keep everyone informed, safe and connected Public safety, regulatory requirements and changing workflow and communications dynamics require a new and more cohesive approach to facilitating mass communications. Mitel’s mass notification solutions provide a wide range of features and modes of communications to meet the needs of a mobile-first and IoT-connected world. Mitel’s mass notification technology moves…

Mitel Appoints Tarun Loomba as Executive Vice President, UC Products and Solutions

Accomplished Senior Executive and Transformational Leader to Help Advance Company’s Strategy of Taking Customers to a Cloud Solution That Is Right for Them Mitel, a global leader in business communications, announced the appointment of Tarun Loomba as the company’s new Executive Vice President of Unified Communications Products and Solutions. Loomba will lead the product strategy and delivery for Mitel’s private cloud, hybrid cloud and on-site solutions including product management and development, customer support, and…

VfL Wolfsburg Names Mitel as Official Unified Communications Supplier

Mitel’s Unified Communications Platform to Help German Football Club Deliver Top Tier Experiences for Employees and Fans Mitel®, a global leader in business communications, announced a partnership with VfL Wolfsburg – a German professional football club – to become the club’s Official Unified Communications Supplier. Mitel will deliver a full suite of communications and collaboration services for approximately 350 users to enhance the experience the club offers employees and fans. “Mitel is pleased to be partnering with…

Mitel Works with Amazon Web Services to Advance Seamless Collaboration for Businesses

Leverages the Amazon Chime SDK to bring expanded capabilities to Mitel’s unified communications and collaboration portfolio  Delivering on the promise to make communications and collaboration more seamless for organizations of all sizes, Mitel, a global leader in business communications, has teamed with Amazon Web Services on their development of the Amazon Chime software development kit (SDK) for extending audio calling, video calling, and screen sharing capabilities to a wide variety of applications. Mitel, whose…

Mitel Introduces CCaaS Solution to Enable Businesses to Provide More Intelligent Customer Experiences

Launches MiCloud Engage Contact Center and Newest Version of MiCloud Flex Mitel is giving businesses more ways to keep up with ever-rising customer expectations through the introduction of MiCloud Engage Contact Center, a highly-insightful Contact Center-as-a-Service (CCaaS) platform, and the latest release of MiCloud Flex, a Mitel flagship UCaaS solution. Entirely over-the-top with no software or equipment to deploy, MiCloud Engage Contact Center works with any call control platform and integrates with a wide range of…

Marketing Technology Highlights of The Week: 31st May Featuring Contentsquare, Sitecore, TrueFluence, Experian…

Brand communications today have to be so much more effective and quick-to-change to meet evolving customer trends and changing economic and business conditions. How are marketing leaders using their marketing plans and martech to make a difference to their customer journey? Catch more in this MarTech Series Weekly Highlight: ______ MarTech Quote-of-the-Week! CRM trends are a response to ever-changing consumer behavior. Businesses today need to understand their customers’ needs and preferences at a granular level to…

Haptik Introduces Conversational IVR Solution to Enable Omnichannel Virtual Assistants

Haptik's Conversational IVR solution leverages the company's core AI platform to power virtual agents to naturally interact with customers via voice The solution has been built in partnership with Audiocodes, one of the world's leading voice gateway contact center providers This solution will reduce customer support call wait times and help businesses create better overall customer experience at scale Jio Haptik Technologies Limited, one of the world's largest conversational AI companies and a subsidiary of Reliance Jio…

Customer Experience Emerges as 2020 Bright Spot: Consumers See Positive Shift in Service and Signal Increasing Digital Engagement

Survey of more than 4,000 consumers from the US, UK, France and Germany shows organizations making strides in CX despite challenging times; points to rise in use of online options Sixty percent of consumers report improvements in customer experience (CX) since the pandemic, indicating businesses recognize the importance of CX and are responding. Telephone and email remain prevalent with digital gaining momentum as consumers plan to increase usage of chatbots, virtual agents and self-service, even post-pandemic.…

Netsertive Appoints New CFO and CRO to Support New Phase of Growth

Netsertive, the leading Digital Advertising Platform for multi-location businesses, announced veteran digital industry leaders Sean Witty and Peter Durand, as Chief Financial Officer and Chief Revenue Officer, respectively. Together, Witty and Durand bring more than four decades of combined executive experience to Netsertive and will support the company's next phase of growth and go-to-market plans to help clients deploy localized digital advertising at scale. As Netsertive's new CFO, Witty brings an extensive background…

Grapevine Village Launches Grapevine Shops, A Fully Digitally Integrated E-Commerce Marketplace

Grapevine Village, a wholly-owned subsidiary of Ideanomics Inc., has launched Grapevine Shops, a fully digital e-commerce storefront which showcases boutique innovative consumer brands. Traditional brick and mortar stores are being displaced as more consumers take to shopping exclusively online via mobile devices, purchasing products promoted by their favorite creators on social media. Grapevine Shops allows consumers to seamlessly buy products featured in an influencer's promoted posts through their phones. Marketing…

Taiko Aichi Capital Reports on Mirakl Raising $300 Million for Its Ecommerce Marketplace

Taiko Aichi Capital, a private wealth management company headquartered in Tokyo, Japan, reports that in a funding round led by private equity firm Permira, Paris-based Mirakl has raised $300 million giving the e-commerce start-up a company a valuation of $1.5 billion, its U.S. chief executive officer and co-founder confirmed in an interview. Thomas Henderson, Taiko Aichi Capital's Director of EMEA Wealth, reported: "With its valuation exceeding $1 billion, this funding round makes Mirakl a newly minted unicorn." Mirakl…

Qualtrics Announces Delighted AI, a Machine Learning Engine to Automate Every Step of the Customer Feedback Process

Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, artificial intelligence, and machine learning engine built directly into Delighted's customer experience platform. Delighted, a Qualtrics company, developed its AI technology to intelligently automate every aspect of the customer feedback process, from scheduling to analysis and reporting, so that companies can focus on closing feedback loops faster than ever. Delighted AI is complementary to Qualtrics'…

MRP Prelytix Named “Best Overall Account-Based Marketing Solution” For Second Consecutive Year

MRP Prelytix, the only enterprise-class predictive ABM platform, announced its selection as the "Best Overall Account-Based Marketing Solution" for the second year in a row. Leading market intelligence organization, MarTech Breakthrough, evaluates technology solutions worldwide, searching for leading companies, technologies, and products in the marketing, sales, and advertising technology industries. Marketing Technology News: Announcing the Formation of Influence+United MRP Prelytix empowers client sales and marketing…

Blue Hat Announces Favorable Results from Streaming E-Commerce Initiative

Blue Hat Interactive Entertainment Technology, a leading producer, developer, and operator of augmented reality ("AR") interactive entertainment games, toys, and educational materials in China, announced solid initial results from the Direct-to-Consumer (DTC) partnership with Xiamen Xing Meng Wei Lai Culture Media Co. LTD ("Xing Meng Wei Lai"), which was initially announced in June 2020 (Previously Announced Partnership with Leading Chinese Multi-Channel Network). Xing Meng Wei Lai is a leading Chinese multi-channel…