NICE Receives Best Compliance and Reporting Markets Choice Award 2021 for its NTR-X Cloud-Ready Financial Communications Suite

NICE , a leading provider of communication compliance solutions, has been chosen the Best Compliance and Reporting solutions provider in Markets Media Group’s 2021 Markets Choice Awards competition. The award honors the NICE NTR-X Financial Communication Compliance Suite, which captures all modalities of regulated employee communications – traditional, unified and mobile – in a single cloud-ready platform. Marketing Technology News:  Avtex Wins 2021 Pandemic Tech Innovation Award “Already selected by multiple top 10…

NICE Introduces First-of-its-Kind AI Solution for Voice of the Customer to Prevent Customer Churn and Reduce Costly Repeat Calls

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues NICE, today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with NICE Satmetrix Voice of the Customer. NICE Enlighten AI Feedback powers organizations to identify and then turn at-risk customers into loyal net promoters by automating and deploying real-time hyper-personalized, contextual, conversational surveys at scale. Enlighten AI Feedback vastly…

iQor Wins Judges Choice Award From NICE At Interactions Live 2021 For CX Excellence In Workforce Management

 Award highlights all-around excellence including in defining a new CX standard, enabling digital fluency, engaging and driving staff to be brand ambassadors and embedding AI everywhere. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that it was awarded the Judges Choice Award from NICE at their Interactions Live 2021 event held virtually May 25 – May 26, 2021.“ The winning organizations were recognized for driving creative, innovative…

RingCentral and NICE Expand and Extend Partnership

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Center as a Service (CCaaS) solution from a single provider RingCentral, Inc. and NICE today announced a multi-year expansion and extension of their long-term agreement to market and sell RingCentral Contact Center™ worldwide. Capitalizing on the accelerated trend of customers purchasing UCaaS and CCaaS together, RingCentral and NICE are expanding their…

NICE inContact CXone Recognized by Frost & Sullivan for Contact Center Innovation in Europe, Australia

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the Best Practices Award for the 2020 Australia Cloud Contact Center Growth Excellence Frost Radar Awards, as well as the 2020 European Contact Center as Service Competitive Strategy Innovation and Leadership Award by analyst firm Frost & Sullivan. These recognitions in the European and Australian markets underscore the agility and flexibility of NICE inContact CXone, a…

NICE inContact Wins Gold Stevie Award for its Leading Cloud Customer Experience Platform

CXone recognized for helping companies fuel customer experience and agility with built-in adaptability NICE inContact, a NICE business, announced that NICE inContact CXone, the leading cloud customer experience platform, has been named a Gold winner in the 2021 Stevie Awards for Sales & Customer Service within the “contact center solution – new version” category. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales…

NICE Introduces New Microsoft Teams Integration to CXone and Engage that Enhances Customers’ Ability to Collaborate Companywide

NICE announced the availability of new integrated capabilities between NICE inContact CXone and Teams which power company-wide collaboration for faster service, happier customers, and better business results. The company also unveiled integrative capabilities for NICE Engage with Microsoft Teams, empowering real-time recording as well as compatibility with a range of related applications. The latest enhancements to the pre-built CXone for Teams integration further simplify the agent experience and accelerate resolution…

NICE Wins Technical Development Award at 2020 Symphony Hackathon for Integration with its Cloud-Based Messaging and Collaboration Platform

NICE demonstrated its Trading Recording solution’s ability to capture and archive Symphony voice and chat conversations, and retrieve and play back these communications NICE announced that it has received the ‘Most Cutting-Edge Technical Development’ Award at the Symphony Innovate 2020 Hackathon London. NICE was recognized for taking the important first step to fully integrate its market-leading NTR compliance recording solution with Symphony, a cloud-based messaging and collaboration platform used by many of the world’s…

NICE inContact Named a Cloud Contact Center Leader by Gartner

NICE inContact, a NICE business, announced that Gartner has recognized the company as a Leader in the 2020 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report. The company was positioned the highest overall for its ability to execute. This Gartner 2020 Magic Quadrant evaluates CCaaS providers that can serve customers around the globe. This is the first year the Magic Quadrant has evaluated vendors in one global report, assessing providers based on global execution and vision. This Magic Quadrant provides…

NTT DATA Germany and NICE Forge Strategic Partnership

NICE announced a strategic partnership with NTT DATA Germany a leading Business-and IT-solution provider. The aim of the partnership is to jointly provide a broad portfolio of customer experience solutions to clients in Germany, Austria, and Switzerland, based on the combined strengths of both partners. As a strategic partner in the EMEA region, NTT DATA will sell and support the entire NICE solution suite, including CXone, NICE Nexidia Analytics, and NICE Robotic Automation. Marketing Technology News: Pluto TV Secures…

NICE First to Achieve Microsoft Teams Certification for Unified Communications Recording

NICE, a leading provider of financial communication compliance solutions, announced that its NICE Trading Recording System (NTR) is first to market for compliance recording solutions to be certified under the Microsoft Teams certification program. NTR is the first solution to receive its certification under the program. The certification assures financial services organizations (FSOs) that NTR has been tested and verified to provide the quality, compatibility, and reliability they've come to expect from Teams. NTR provides…

Fuze Expands NICE inContact Partnership to Enhance Contact Center Offerings

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced the expansion of its partnership with NICE inContact, further enhancing the user experience for global contact centers through CXone, NICE inContact’s world-class contact center platform. NICE inContact is a leading cloud contact center software provider, empowering organizations to create extraordinary and trustworthy customer experiences. The new offering features an updated presence integration for contact center agents…

Will Holidays be Naughty or Nice for Retailers?

While the pandemic has caused a surge in online shopping, a new Oracle Retail survey shows that many customers are ready to venture back into stores this holiday season. Nearly 20% of shoppers surveyed plan to do most of their shopping in-store with 47% planning to split purchases between online and brick-and-mortar shops. Still, another 16% plan to make it as close as the parking lot, opting to retrieve orders curbside. And, despite the challenging year, 58% of consumers expect to spend the same or more on holiday shopping…

Servion Joins NICE inContact DEVone Partner Program

Servion, a leading CX and digital engineering services provider, joins NICE inContact DEVone Partner Program to provide connectors and integrations to the CXone Platform. Servion brings over 25 years of experience in contact center technology and digital engineering. Servion’s digital engineering practice helps customers build applications and products to create better experiences for their end-customers. Marketing Technology News: Teads Launches Teads Conversions As a DEVone Partner, Servion provides solutions to NICE…

How to Make Consumers’ “Nice List” This Holiday Season

During the holiday season, shoppers often find themselves overwhelmed with brand marketing messages. The retail industry is undergoing transformational change in 2020. An increasingly digital-first customer journey became accelerated when retail outlets were forced to close their doors – at least temporarily, and several iconic retail brands filed for bankruptcy protection, with J. Crew, Brooks Brothers, Neiman Marcus, JC Penney and Pier 1 Imports among them. Approaching the tail end of 2020, many retailers are pinning…

Independent Research Firm Names NICE inContact CXone a Leader in Cloud Contact Center Evaluation

CXone ranks top in both current offering and strategy, earns highest possible scores in 29 of the 33 criteria NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been recognized as a leader for Cloud Contact Centers by Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report identifies CXone among the most significant cloud contact center platforms in the market, with CXone receiving the highest possible…

NICE Named Market Share Leader for Contact Center Workforce Optimization

NICE Holds 40% Market Share, More Than Six Percentage Points Greater Than Nearest Competitor NICE announced that it has been recognized by DMG Consulting LLC, a leading independent research and consulting firm, as the Contact Center Workforce Optimization (WFO) market share leader for first half 2018 with a 40.0 percent share of the market. NICE Contact Center WFO has a lead over the nearest competitor by more than six percentage points of market share. "Our continued leadership in the WFO market showcases the strength…

NICE Named a Leader in Journey Orchestration by Top Analyst Firm

NICE Customer Engagement Analytics receives the highest rating possible in 18 criteria and is recognized for its ability to transform customer and agent journeys NICE announced that it has been acknowledged as a Leader by Forrester Research in "The Forrester Wave™: Journey Orchestration Platforms, Q2 2020" report. Uniquely, among the vendors evaluated NICE received the highest possible scores in the Data Fusion category, highlighting the ability of its Customer Engagement Analytics (CEA) solution in helping organizations to…

NICE Introduces Agile CX, Preparing Organizations for Extreme Business Agility in the New Reality

Utilizing cloud, AI, and analytics to build a blueprint for providing superior CX business insight and workforce agility NICE announced its launch of Agile CX, a program focused on addressing the need for extreme business agility as CX organizations are fighting to gain leadership in unprecedented times. For many years, organizations were busy building capabilities to improve efficiencies and experiences, accepting that implementing changes required months or even years. After facing the extreme challenges driven by…

NICE Launches Trial Version of Its Next-Gen Robotic Automation Design Studio, Expediting Enterprise Adaption

Cloud-based robotic automation trial allows developers to get a grip on automation and create quick and effective solutions for current work environments NICE announced the availability of a trial version for its next-generation Automation Studio. Openly accessible to RPA professionals via the NICE RPA website and free of charge for a period of 6 months, the new version helps boost development skills in both attended and unattended automations. Automation developers can now get hands-on experience with the NICE RPA tool…