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Solvvy Introduces the Conversational Concierge, the Next-Gen Chatbot Platform that Delivers Brilliant Customer Experiences

Solvvy, the leader in conversational customer experience, unveiled its "Conversational Concierge," a Next-Gen Chatbot Platform with a beautifully redesigned experience that allows top brands to effortlessly deliver intelligent, personalized, on-brand support to customers across channels. Businesses who deploy Solvvy provide their customers with a conversational experience which 'traditional' chatbots fail to achieve, with powerful out of the box capabilities that deliver outstanding ROI. "There are a number of…

Mass Luminosity Announces Its Next-Generation Video and Voice Conferencing Service, Beacon

Service Dedicated to Privacy and Security Begins Pre-Registration Friday, April 24 Mass Luminosity, a Dallas/Fort Worth based research, technology and experiential company, announces Beacon, a video and voice conference service dedicated to privacy and security. Pre-registration for the service begins Friday, April 24 at 1pm (CST) at www.prebeacon.com with the official launch set for early June, 2020. Beacon will be a free service with additional options to roll out later this year. Only the first 100,000 users that…

ISG to Discuss Next-Gen Operating Models at Society for Information Management Virtual Meeting

Live, online conversation April 16 will outline real-time agile enterprise responses to the global COVID-19 pandemic Next-generation operating models driving enterprise agility—especially in the time of COVID-19 disruption—will be the focus of an online roundtable discussion featuring an expert with Information Services Group (ISG), leading global technology research and advisory firm, at the April 16 meeting of the Minnesota Chapter of the Society for Information Management (SIM). Ola Chowning, partner, ISG Digital…

Intellagents Adds Infinilytics to Marketplace for Next-Generation Claims Processing Capabilities

Infinilytics’ AI platform will lower costs, improve customer experience, and increase efficiency of claims management in a remote environment Infinilytics, an enterprise artificial intelligence (AI) and analytics provider delivering solutions for insurance organizations, is pleased to announce Intellagents, provider of an API ecosystem for insurers and Insurtechs which facilitates faster connections and profitable innovation, has selected the company’s AI-based solution, CHARLEE, to add insurance claims insights to the …

Neustar Makes Significant Investment in Next-Generation UltraDNS Infrastructure

Leading DNS provider now boasts greater capacity, expanded global reach and increased security Neustar, Inc., a global information services and technology company and leader in identity resolution, has announced it has completed the major upgrade and enhancement of its UltraDNS capabilities, ensuring it remains one of the fastest and most robust always-available DNS providers in the industry. This significant financial investment has occurred over the last two years and is already bearing dividends for Neustar’s customers…

Egnyte Launches Next-Gen Content Services Platform for Businesses to Manage Risk and Accelerate Growth in the Content Critical Era

Combines strong heritage in productivity and security innovation -- adopted by 16,000+ customers globally -- machine learning, analytics, and policy engine Egnyte, the leader in cloud content security and collaboration, announced the launch of its next-generation content services platform, delivering a unified approach to content governance, privacy, compliance, and workflow automation for today's digital businesses. Egnyte's new platform leverages machine learning and AI to give companies unprecedented levels of…

Alight Analytics Disrupts Marketing Analytics Industry With Suite of Next-Generation Solutions

Combining the Speed of Self-Service Software With the Flexibility and Expertise of a Custom Consulting Engagement, Alight’s Solution Approach Provides a Much-Needed Third Option for Marketers Who Want Quick, yet Relevant and Actionable Analytics Alight Analytics has paved a new way in the world of marketing analytics with a suite of outcome-focused reporting solutions that deliver a turnkey way to analyze marketing performance. Each solution is designed specifically for the marketer’s unique campaign goals and strategies…

Clipchamp Raises $9 Million in Series a to Empower the World’s Creatives With Its Next-Generation Video Creation Platform

Lead investor, Tola Capital, backs Clipchamp as the company launches US presence  Global video creation platform Clipchamp, Inc. announced it has raised $9 million in a Series A funding round to deliver on its vision of making the creation of beautiful video content accessible to creatives and enterprises. Originally founded in Australia, Clipchamp also announced the company has reincorporated in the United States, with its headquarters remaining in Brisbane, Australia. The Series A funding round was led by Tola Capital …

Telefónica Deutschland Selects Unisys to Deliver Secure, Next-Generation Voicemail Solutions and Services

Unisys to provide enhanced features, including visual voicemail, to improve user experience Unisys Corporation announced that Telefónica, one of the world's largest telephone operators and mobile network providers, has expanded its successful partnership with Unisys in Europe to provide secure, next generation voicemail services to millions of Telefónica Deutschland customers in Germany. Unisys communications solutions support more than 200 million mobile subscribers around the world. Under the terms of a mid-term…

Cloudia Brings Next-generation Procure-to-Pay Solution to Middle East and Africa

Finnish eProcurement service provider Cloudia announced an exclusive agreement with BuyerQuest to add their Procure-to-Pay (P2P) solution to the Cloudia product portfolio in the Middle East and Africa regions. @CloudiaLtd today announced an exclusive agreement with @BuyerQuest to add their Procure-to-Pay (P2P) solution to the Cloudia product portfolio in the Middle East and Africa regions. Tweet this Described as a next-generation Amazon-style solution, bringing the B2C eCommerce shopping experience to B2B Enterprise…

ActiveCampaign Raises $100 Million Series B to Develop Next-Gen Customer Experience Automation (CXA)

Susquehanna Growth Equity Leads Investment to Help Company Define Emerging Category ActiveCampaign, the leader in Customer Experience Automation (CXA), has raised $100 million in a Series B growth round led by Susquehanna Growth Equity (SGE). Silversmith Capital Partners, which was the sole investor in ActiveCampaign's $20 million Series A in 2016, also participated in this round. ActiveCampaign will use the funding to develop the CXA category through product innovations that advance beyond legacy marketing automation,…

2600Hz Launches Next-Gen Call Center Solution Targeting Personalization of the Customer Experience

Cloud Communications Platform Offers Enhanced Call Center Functionality for CX Optimization 2600Hz, a leading provider of unified business communications and the world-renowned KAZOO platform, unveiled their next-gen call center solution, rivaling market leaders in the call center space. Call Center Pro (CCPro) offers an intuitive and seamless call center experience and helps SMBs transform basic call center experiences into opportunities to amplify the customer experience through scalable architecture, untapped integration…

Cloudflare Acquires S2 Systems Corporation for Next-Gen Browser Isolation

Acquisition brings patented technology to Cloudflare for Teams Cloudflare, Inc., the security, performance, and reliability company helping to build a better Internet, today announced that it has acquired S2 Systems Corporation (S2), a company that has developed patented browser isolation technology to make everyday web browsing safer and faster. Following this acquisition, Cloudflare expects to add S2’s technology to Cloudflare Gateway, part of Cloudflare for Teams, a new security suite that is designed to protect…

Skywalker Sound and Cinnafilm Create Next-Generation Audio Toolset

Skywalker Sound and Cinnafilm are working together to bring new audio toolsets to the media technology market in 2020. As the paradigms of theatrical, broadcast, and online content begin to converge, the need to properly conform finished programs to specifications suitable for intended distribution channels has become more important than ever.  To ensure high fidelity is maintained throughout the conversion process, it is important to implement high-quality tools to aid in time-domain, level, spatial, and file-format…

European Mylivn Raises 5.5 Million €, Launches Social Network for Next-Gen Content Creators

MYLIVN, a Munich-based social network, announces the launch of their app, now available for iOS users globally. Mylivn has an endlessly scalable model that allows users to create multiple micro-networks and tailor the platform to their various passions. The company has received a total of 5.5 million euro across three seed rounds and is now entering its Series A financing tour. According to a 2017 YPulse research, 72% of Millennials and Gen Z express a strong preference for personalized products and services. At the same…

Deloitte and Google Cloud Announce Plans to Collaborate on Next-Generation Security Solutions

As organizations move more of their businesses to the cloud, better control over data and activities in the cloud, as well as preventing privilege misuse, becomes critically important. Building on their existing global alliance,  Deloitte and Google Cloud announced that together they will leverage the strength of their portfolios in cyber and cloud solutions to provide customers with end-to-end secure cloud transformation services and solutions in support of their digital transformation journeys and to better combat cyber…

Swrve and Independent Research Firm to Host Webinar on Next-Gen Customer Experiences: Keys to Advancing Your Engagement

Webinar Featuring Julie Ask, Vice President and Principal Analyst Will Join Lisa Cleary, Chief Product Officer at Swrve on December 12th to Discuss the Path to Delivering Market Leading Customer Engagement Swrve the world leader in real-time relevant customer engagement announced an upcoming webinar featuring a guest speaker from Forrester to share insights and blueprints for market leading customer experiences. The webinar will be hosted by Lisa Cleary, Chief Product Officer at Swrve, and will feature guest Julie Ask,…

Mediafly Introduces Mediafly Insights, Next-Generation Reporting to Better Engage Buyers and Increase Revenue

Sales enablement technology provider offers first-of-its-kind reporting capabilities, empowering companies to translate content usage data into insights that enhance sales interactions Mediafly, a provider of sales enablement technology, content management and advisory services that create interactive, value-based selling experiences, announced Mediafly Insights, its enhanced content usage reporting and analytics capabilities, offering users a more effective path to revenue. Leveraging Mediafly’s next-generation reporting,…

Revenue Analytics Unveils FareVantage™, Next-Generation Revenue Management for Passenger Rail

Revenue Analytics’s First-of-its-Kind Software will Give Modern Train Operators Big Gains in Ridership, Revenue, Team Efficiency, and Customer Experience Revenue Analytics, pioneers in revenue management and predictive analytics solutions, announced the launch of FareVantage™, a breakthrough Revenue Management System (RMS) for the passenger rail industry. FareVantage™ is the only RMS powered by advanced analytics and built specifically for modern train operators. With state-of-the-art automation and intelligence,…

TCS Collaborates with Qualcomm to Launch New Innovation Hub to Develop Next-Gen AI Solutions with 5G

Tata Consultancy Services' Hub to Explore New Use-cases Across Industries That Help Enterprises Innovate Faster, Deliver Superior Customer Experiences and Generate New Revenue Streams Tata Consultancy Services (TCS),  a leading global IT services, consulting and business solutions organization, announced the launch of a first-of-its-kind Innovation Hub in Hyderabad, India. With support from Qualcomm Technologies, Inc., an industry leader in wireless technology, the new hub will be used to build domain-specific solutions…