PagerDuty to Offer European Data Hosting

PagerDuty, Inc. , a global leader in digital operations management, today announced plans to offer customers a new European hosting option for data assets, including customer-generated data, based on Amazon Web Services (AWS). Marketing Technology News: Email Marketing vs Social Media Marketing: Which One’s Best for You? “In today’s world, the need for resilient cloud-based geographic capacity is of great importance” PagerDuty helps companies manage time sensitive mission critical work and keep digital services…

PagerDuty Completes Acquisition of DevOps Automation Leader and Innovator Rundeck

PagerDuty, Inc., a global leader in digital operations management, announced that it has completed the acquisition of Rundeck, a leading provider of DevOps automation for enterprise. The addition of Rundeck’s intelligent machine automation, including auto-remediation and self-healing, to PagerDuty’s leading incident response offering will enable teams on the digital frontline to resolve faster, reduce costs and protect customer experience. Marketing Technology News: Quartile Digital Secures Significant Investment From…

PagerDuty Introduces Customer Service Solution Enabling Agents to Solve Issues and Collaborate with Technical Teams in Real-Time

PagerDuty, Inc., a global leader in digital operations management, announced a new customer service solution, built specifically for teams responsible for ensuring great customer experiences. This is the first DigitalOps solution for customer service agents on the frontline who need to proactively and automatically initiate response processes to resolve cases faster. By collaborating directly with Dev and ITOps teams, while keeping customers informed, customer service teams can both improve productivity, and protect their…

PagerDuty Appoints Manjula Talreja as First Chief Customer Officer

As PagerDuty expands in enterprise, additions across sales leadership deepen and diversify the go-to-market bench PagerDuty, Inc., a global leader in digital operations management, announced Manjula Talreja as its first Chief Customer Officer (CCO). She brings nearly three decades of IT industry leadership to the role, most recently as Senior Vice President of Customer Success at Salesforce. Talreja will report to Chief Revenue Officer (CRO), Dave Justice. In this role, Talreja will draw on her ability to lead teams…

PagerDuty Data Reveals IT Teams Resolving Incidents Up To 63% Faster Than Before COVID-19 Pandemic

IT in “hyper-care” mode to meet unprecedented digital demand The COVID-19 pandemic is putting unprecedented stress on digital services and websites, with technical incidents doubling since the start of March. Yet new data from PagerDuty, Inc., a global leader in digital operations management, indicates IT teams are rising to the challenge, resolving incidents up to 63% faster than before the crisis. Marketing Technology News: GoodFirms Latest Survey on SEO to Boost Your SERP Rankings to Adopt New Strategies During…

New PagerDuty Solution Lets Companies Get Ahead of Customer Issues by Unifying Customer Service, Engineering and IT Teams

New partnerships and integrations with Zendesk and Salesforce enable companies to automatically coordinate response between traditionally siloed teams to deliver better customer experiences PagerDuty, Inc., a global leader in digital operations management, announced PagerDuty for Customer Service to empower front-line customer service agents to solve issues faster and deliver better experiences to their customers. The solution, which consists of new partnerships and two-way integrations with Zendesk and Salesforce…

PagerDuty and Anodot Partner to Optimize Customer Operations With Real-Time Autonomous Analytics

Autonomous Analytics Company and Digital Operations Management Platform Work Together to Provide Customers with Fast Time to Detection, Preventing Business Blind Spots Anodot, the autonomous analytics company, and digital operations management platform, PagerDuty, announced their strategic collaboration as integration partners to ensure customers benefit from true self-service detection, providing accurate alerts of business incidents in real-time. As integration partners, PagerDuty and Anodot collaborate to bring…

PagerDuty Welcomes Zendesk Chief Financial Officer Elena Gomez to Its Board of Directors

PagerDuty, a global leader in digital operations management, announced the appointment of Zendesk Chief Financial Officer Elena Gomez to its board of directors. As a senior finance executive with over 20 years of leadership experience at multi-billion-dollar companies, Gomez brings expertise in driving global growth and scaling finance operations, as well as deep knowledge of enterprise SaaS businesses to PagerDuty's board. Gomez will also serve as the audit committee chair for PagerDuty's board of directors. She is the…

PagerDuty Event Intelligence Unveiled to Improve Machine Learning-Based Digital Operations Management

PagerDuty Event Intelligence is an Industry-first SaaS Product Combines Real-Time Data, Human Response Data, and Machine Learning to Improve Digital Operations PagerDuty has announced PagerDuty Event Intelligence, a new product that builds on its market-leading digital operations management platform. PagerDuty Event Intelligence analyzes both incoming digital signals and human response patterns (such as when and how alerts are resolved by responders) and uses automation to identify issues quickly and take action on critical…

Lightup Announces Beta Program for Breakthrough Data Quality Monitoring Solution to Make Data Decisions and Applications Dependable

Lightup, developers of a breakthrough data quality monitoring solution, today announced the launch of its beta program to address the growing problem of proactively detecting and identifying issues with data that can have a devastating impact on data-driven application behavior and decisions. Lightup, which is backed by Andreesen Horowitz, is a developer-first solution that can be up and running in minutes, providing organizations with an ideal solution for ensuring data quality for SQL data stores such as Snowflake and…

Trifacta Announces Industry’s First Data Engineering Cloud

Expands its market-leading visual data prep solution to include full support for SQL and Python, creates comprehensive no-code/low-code data engineering solution Trifacta, the global leader in data preparation, today announced a major expansion to its platform to deliver the industry’s first data engineering cloud. Marketing Technology News: Nativex Earns Privacy Certification From ePrivacy “Trifacta is addressing the needs of modern data workers by providing a collaborative, cloud environment where users of…

Productiv Raises $45M to Accelerate SaaS-Driven Business Transformation

Productiv, the leading SaaS Management Platform, announced it has closed a $45M Series C funding round led by IVP with additional participation from existing investors Accel, Norwest Venture Partners, Okta Ventures, and new strategic investor Atlassian Ventures. In conjunction with the financing, Steve Harrick of IVP will join the Productiv Board of Directors. This latest financing brings the company’s total funding raised to $73M and underscores continued momentum. During the last year, Productiv has more than…

UiPath Appoints DocuSign CEO Dan Springer to its Board of Directors

SaaS industry veteran joins seasoned executives that support UiPath as businesses prepare for the fully automated enterprise UiPath, a leading enterprise automation software company, today announced the appointment of Dan Springer to its board of directors. Springer is the CEO of DocuSign, which helps organizations connect and automate how they prepare, sign, act on, and manage agreements. Marketing Technology News: Alter Agent’s Study Examines Year-Long Trends Surrounding Consumer Fear and Anxiety…

Gainsight Delivers Record-Breaking Year, Surpassing $100 Million ARR as Momentum for Customer Success Movement Accelerates Worldwide

Partnership with Vista Equity Partners highlights a year in which Gainsight saw Customer Success and net dollar retention become mission-critical for businesses of all sizes, in all industries, around the world Gainsight, the c Company, today announced highlights from a record-breaking fiscal year. The company’s momentum comes on the heels of a majority investment from Vista Equity Partners, a leading global investment firm for enterprise software, data and technology-enabled businesses. Marketing…

Heap Announces Executive Leadership Team Changes To Further Accelerate Position as Digital Product Analytics Pioneer

Heap, the pioneer in digital product analytics used by more than 6,000 companies, today announced a number of changes to its executive leadership team, further cementing the company’s position as the industry’s leading provider of digital product analytics solutions. Effective April 2, Ken Fine assumes the position of Chief Executive Officer as CEO and Co-founder Matin Movassate transitions into a full-time role as Chairman of the Board. Heap has expanded its product and engineering leadership bench as well, adding…

Auth0 Adds Three Key SaaS Leaders to Its Board of Directors

Industry veterans Sue Barsamian, Sameer Dholakia, and Simon Parmett join Board Auth0, the identity platform for application teams, announced the addition of three industry leaders to its Board of Directors: Sue Barsamian, former Chief Sales and Marketing Officer for Hewlett Packard Enterprise (HPE) Software; Sameer Dholakia, former CEO of SendGrid; and Simon Parmett, former CEO of MuleSoft. Barsamian, Dholakia, and Parmett each have deep technology and SaaS industry experience and will play a key role in guiding Auth0 on…

Plotch Ecommerce ERP Launches Marketplace Module For Shopify And Magento

Plotch is an AI driven Ecommerce platform for small businesses Plotch, an AI driven Ecommerce ERP, has announced that they have launched a marketplace module using which any businesses can launch a marketplace in India very easily. The marketplace module can integrate very well with any Shopify or Magento based web stores which need to be converted into a marketplace platform. Marketing Technology News: Liferay Unveils New Multinational Platinum Partner Status Using Plotch, a food or an apparel website for example can be…

Ping Identity Launches New Cloud Services Enabling Advanced Risk Management and Authentication for the Enterprise

PingOne Services provide multi-factor authentication and real-time threat detection for stronger overall customer and workforce security Ping Identity, the intelligent identity solution for the enterprise, unveiled PingOne Services, a suite of stand-alone cloud services that provide advanced identity and access management capabilities with flexible integration options and rapid implementation. The first two cloud solutions being announced today, PingOne MFA and PingOne Risk Management, address enterprises’ needs to…

SMG Announces Partnership With Video Feedback Leader Voxpopme

Service Management Group (SMG), a global customer, patient and employee experience management provider, and Voxpopme have announced a strategic partnership to help brands advance qualitative insights through the capture and analysis of video feedback. As an experience management provider to more than 500 brands, SMG combines platform technology and professional services to uncover customer, patient and employee insights, boost loyalty and drive business outcomes. The partnership with Voxpopme gives SMG’s clients the…

Octopus Interactive Announces International Expansion and Continued Rideshare Rebound

Tablet-based Rideshare Ad Platform Anticipates Growing Demand for Premium Video Inventory Octopus Interactive, the largest network of interactive screens inside Uber and Lyft vehicles, announced further international expansion, new capabilities and evidence of continued recovery in the rideshare economy as the company prepares for accelerating demand in 2020 and 2021. The expansion comes as Octopus’ viewership and engagement metrics continue to recover from the initial shock of the Covid-19 pandemic, with screen…