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SMG Announces Partnership With Video Feedback Leader Voxpopme

Service Management Group (SMG), a global customer, patient and employee experience management provider, and Voxpopme have announced a strategic partnership to help brands advance qualitative insights through the capture and analysis of video feedback. As an experience management provider to more than 500 brands, SMG combines platform technology and professional services to uncover customer, patient and employee insights, boost loyalty and drive business outcomes. The partnership with Voxpopme gives SMG’s clients the…

European Wax Center Launches Customer Experience Management Program with SMG

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management program with European Wax Center. The personal care brand franchise is partnering with SMG to advance the guest experience, uncover insights and drive loyalty across its growing network. Founded in 2004 by the Coba brothers out of their father’s salon, European Wax Center (EWC) has grown to include more than 750 centers across the United States.…

McArthurGlen Designer Outlets Partners With Leading Retail Customer Experience Management Firm SMG

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has announced a new customer experience management programme with McArthurGlen Designer Outlets. Europe’s leader in designer outlet shopping chose SMG for its differentiated approach and focus on driving business outcomes. Using the @SMGcustomersat customer experience management platform, @McArthurGlenGRP is capturing and analysing real-time guest feedback from a diverse customer base that spans…

Independent Research Firm Recognizes SMG as a Strong Performer in Customer Feedback Management Platforms Evaluation

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has been named a Strong Performer by independent research firm Forrester in a new report: The Forrester Wave Customer Feedback Management Platforms, Q1 2020. SMG is recognized as “…a strong buy for firms that are looking for actionable insights and strong support...” and the industry leader for managed and professional services. Marketing Technology News: Superson Collaborates with Google to Help…

Looking to Uncover Guest Insights and Drive Action, Marston’s Partners with Customer Experience Management Provider SMG

Service Management Group (SMG), a global customer, patient and employee experience management provider to more than 500 brands, has announced a new customer experience management programme with Marston’s, the United Kingdom’s leading independent brewing and pub retailing business, which oversees and operates six breweries, 60 inns and more than 1,500 pubs. Seeking to expand its guest experience programme to reach more pubs and inns, Marston’s has selected SMG to help collect, analyse and share guest feedback across the…

Casey’s General Stores Looks to Uncover Customer Insights and Expand Loyalty with Smg’s Customer Experience Management Solution

Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has announced a new customer experience management (CEM) partnership with Casey’s General Stores. The nation’s fourth largest convenience store chain chose SMG for its category expertise and industry-leading professional services. Casey's is a Fortune 500 company that operates 2,100 convenience stores in 16 states across the Midwest. Seeking to measure the in-store experience and…

Pancheros Mexican Grill Partners with Restaurant Customer Experience Leader Smg to Drive Customer Loyalty and Growth

Service Management Group (SMG), a global customer experience management, employee experience and brand research partner to more than 500 brands, has announced a new customer experience management partnership with fast casual Mexican chain Pancheros Mexican Grill. To better understand the customer experience across channels and touchpoints, Pancheros set out to find a partner that could help identify key drivers, track performance over time and provide field teams with real-time, actionable insights. Marketing…

New SMG Research Evaluates How Blockbuster Premieres Impact the Movie-Going Experience

Summer blockbuster season is upon us, and Service Management Group (SMG), a global customer experience management, employee experience and brand research leader, has evaluated how blockbuster premieres impact the customer experience for movie-goers. To get a read on what movie-goers thought of the in-theater experience during blockbuster premiere weekends, SMG used its customized market intelligence tool BrandGeek to capture real-time behavioral data that’s linked to consumer feedback. The research uncovered three key…

SMG Amplifies Tech-Powered Insights to Help Brands Take Action on Customer and Employee Feedback

Service Management Group (SMG), a global customer experience, employee engagement and brand research partner to more than 500 brands, is now making it easier, faster and more interesting for customer experience (CX) pros to analyze and share insights. SMG takes a unique approach to customer feedback management (CFM), with a 50/50 focus on technology and services that combine to deliver actionable insights and drive business outcomes. SMG is boosting its product and technology offering with enhancements to the smg360® CFM…

Sykes Enterprises, Incorporated Names David Brain Chief Digital Officer

New role helps SYKES strengthen its market position and capitalize on the market evolution Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer engagement services, multichannel demand generation and digital transformation, is pleased to announce the appointment of David Brain as Chief Digital Officer, effective immediately. As Chief Digital Officer, Brain will be responsible for reconstituting and leading SYKES’ portfolio of best-in-class digital capabilities gained largely through…

IRI Acquires Leading Supply Chain Analytics Provider, RSi

Transaction adds RSi’s best-in-class supply chain solutions to IRI’s leading technology, retailer data and broader suite of solutions IRI, a global leader in innovative solutions and services for consumer, CPG, retail and media companies, announced that it has acquired Retail Solutions, Inc. (RSi), the leading provider of supply chain solutions for CPG manufacturers and retailers. The addition of RSi’s solutions to the industry-leading IRI Liquid Data® technology platform will offer the industry’s most comprehensive…

Shine launches Quick Start for Adobe Experience Manager (AEM) OpenCloud on Amazon Web Services (AWS)

Major banks deploy AEM on AWS in half the time with open-source libraries Shine Solutions Group Pty Ltd, an enterprise cloud and digital platform solutions developer, announced the launch of a new AWS Quick Start for AEM OpenCloud. Already implemented by two of Australia's four largest retail banks, ANZ and NAB, the AEM OpenCloud Quick Start allows organizations to deploy and manage mission-critical AEM websites quickly and easily, with increased agility, scalability, and cost-efficiency. According to Shine CTO Luke…

Blackbaud Announces New Data Intelligence Capabilities and CSR Initiatives to Thwart COVID-19 Crisis

Reimagined conference guides global audience on rethinking change with thought-provoking speakers Blackbaud, the world's leading cloud software company powering social good, concluded its 21st annual tech conference for a better world, which took place October 6-8, as a free, virtual event. This year, the event welcomed over 38,000 registrants from over 70 countries, far and away a record for the conference, which was previously held in-person. This year's bbcon addressed the challenges and opportunities social good…

Spectrum Evolution and VSatcast Accelerate NextGen TV Deployment Through Network Function Virtualization

Companies collaborate to deliver cloud-hosted ATSC 3.0 Broadcast Internet service Spectrum Evolution Inc. (SEI) and VSatcast Inc. (VSI) announce the successful implementation of the first "touchless deployment" of a Network Function Virtualization (NFV), cloud-hosted, Broadcast Internet service. This is a significant step in deploying the broadcast component of the 5G network and delivering broadband content and data services to home, office, and mobile end users on a one-to-everyone basis. Massive demand for video…

#1 Forecaster According to Bloomberg is Speaking at Creatio’s Accelerate Global

Creatio, a global software company providing a leading low-code platform for process management and CRM, announced Jason Schenker, top-ranked forecaster and futurist, as featured speaker at Accelerate Global. He'll discuss how the world might change by 2030 in his session: Disruptions ahead — how business, technology, and the economy will impact industries in the decade ahead and beyond. Marketing Technology News: SugarCRM Names Enterprise Software Veteran to Board of Directors Jason Schenker is the Chairman of The…

OpenText Makes Electronic Signature Accessible to Organizations of Every Size

With wet signatures no longer practical, OpenText Core Signature is now available for small and medium-sized businesses as well as large enterprises and their developers OpenText announced that it has expanded its electronic signature offering, which is now available to small and medium-sized businesses, large enterprises and developers. The offering includes a full feature, low-cost option of Core Signature for small and medium-sized businesses and the Core Signature Service for developers looking to integrate…

iAdvize Launches “Augmented Intelligence”: A Unique Collaboration Solution Between Human And AI For High-Impact Conversations And To…

iAdvize the leading conversational platform being used by major retailers and brands around the world today officially announced the launch of its Augmented Intelligence solution which combines Human and Artificial Intelligence (AI) into its messaging system so online retailers can understand and respond to their customer’s intention at every stage of the customer journey. Millions of messages are exchanged every month between brands and their customers on the iAdvize platform who have reported an 82% increase in online…

ForgeRock Named a Leader in Customer Identity and Access Management Report

Report Gives ForgeRock Highest Score in Strategy Category ForgeRock, the leading provider in digital identity, announced it has been recognized as a Leader by Forrester Research in The Forrester Wave™: Customer Identity and Access Management (CIAM), Q4 2020. Vendors were evaluated for The Forrester Wave on 32 criteria across three categories: current offering, strategy and market presence. ForgeRock received the highest possible scores in the criteria of customer identity verification (IDV) and registration; IDV and…

Synamedia Joins LOT Network To Protect Against Patent Trolls

First UK-headquartered video and pay-TV solutions provider to join the non-profit community Synamedia, the world's largest independent video software provider, announced it has joined the global non-profit organization LOT Network as a protective measure against patent assertion entities (PAEs, or more commonly referred to as "patent trolls"). Synamedia is the first UK-headquartered leader in the global video and pay-TV solutions industry to join LOT Network's community. LOT Network is committed to protecting its…

Filter Appoints Former Deloitte Digital MDTodd Paris as New CEO

Former Deloitte Digital MD takes the helm for in-housing company’s next big steps Filter, a Merkle Company and top in-house marketing partner to leading global brands, announced the appointment of Todd Paris as CEO. This pivotal hire follows a transformational period focused on scaling and re-shaping the 30-year-old company, which led to Filter’s acquisition by Merkle in January 2019. Paris brings nearly 30 years of industry experience as a service and product focused leader, having worked for global digital brands such…