Jack Henry Expands Relationship with Salesforce to Accelerate Connected Experiences for Financial Institutions

Salesforce provides Jack Henry with the digital transformation tools to manage full customer lifecycles to help financial institutions improve financial service offerings Jack Henry & Associates, Inc., a leading provider of technology solutions and payment processing services primarily for the financial services industry, and Salesforce, the global leader in CRM, announced an expanded relationship focused on providing Jack Henry a 360-degree view of its customers to deliver more connected and personalized experiences.…

WISMOlabs Supercharges Salesforce Commerce Cloud With Post Purchase Customer Experience Enhancements

Salesforce Commerce Cloud is a cloud-based eCommerce platform that allows brands to create unified, intelligent digital commerce experiences. WISMOlabs is an exceptional post-purchase experience platform geared towards eCommerce Retailers that want to drive more revenue and increase customer loyalty. Marketing Technology News: aMVG and Anzu Announce Partnership to Bring Blended In-Game Advertising to the Addressable Media "We are excited to integrate WISMOlabs exceptional post purchasing experience with the…

Salesforce Introduces Loyalty Management to Help Drive More Meaningful Customer Loyalty Experiences

New Loyalty Management product gives companies a 360-degree view of every member to increase customer satisfaction and create revenue-generating loyalty programs Salesforce, the global leader in CRM, announced Loyalty Management, a new product for companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to increase customer trust and engagement. Built on the Salesforce Customer 360 Platform, Loyalty Management allows companies to build intelligent loyalty programs for both B2B…

Bentley Motors Reimagines the Future of Luxury Mobility Experiences with Salesforce

With Salesforce as a single source of truth, Bentley Motors will deliver more personalized experiences and service to customers across every interaction Salesforce, the global leader in CRM, announced that Bentley Motors, a British luxury automotive company, will deploy Salesforce cloud solutions to give its employees a 360-degree view of customers—connecting Bentley Motors' sales, service, and marketing organizations to deliver a white-glove, personalized experience to customers. Marketing Technology News: Atento’s…

PUMA India Ramps up its Online Consumer Experience with Salesforce

Salesforce, the global leader in CRM, announced that PUMA India has partnered with Salesforce to leverage Commerce Cloud. The aim is to provide its digitally savvy consumers with an unmatched user experience online that reflects the brand’s high quality in-store presence. Marketing Technology News: Kenshoo Named the #1 Search Engine Marketing and Social Media Marketing Provider As businesses across India navigate how to engage with their customers in the new normal, technology companies have a key role to play in digitally…

Former Salesforce Exec Lacy Surber Joins Hyperlocology Executive Team as Vice President, Customer Experience

Lacy Surber, an expert digital marketer with over 14 years of Customer Experience, Strategy, and Channel Marketing under her belt will be joining Hyperlocology, a technology-first company that empowers brands to create, execute, localize and analyze 100s or 1000s of individual brand campaigns for both national and local programs in one place. "The importance for brands to understand and address each market they serve individually is becoming more and more evident. Whether ensuring national campaigns portray accurate…

Ada Deepens Integrations with Salesforce to Deliver Scalable Automation-First Customer Experience

Ada’s expanded integration strategy with Salesforce brings the power of accessible AI to the broader market and organizations seeking a best-in-class, automation-first approach to CX Ada, the market leader in Automated Customer Experience (ACX), announced deeper integrations with Salesforce to help organizations benefit from an automation-first digital strategy that makes it easy to create personalized customer experiences at scale. Ada’s automation capabilities now synchronize with Salesforce Live Agent, Service Cloud,…

Siemens and Salesforce Partner to Deliver the Future Experience for Safe Workplaces

Collaboration will support businesses' safe return to work and build smart, connected workplaces for the future Joint solutions, built on technology from Siemens and Salesforce, include a 'touchless office' and advanced contact tracing Salesforce and Siemens announced a strategic partnership to develop a new workplace technology suite that will support businesses globally to safely reopen and deliver the future experience for physical workplaces. The partnership will combine Salesforce's Work.com, powered by Customer…

Salesforce Powers PenFed Credit Union’s Digital Financial Services and Member Experience Transformation

PenFed is leveraging Salesforce to provide even more digital conveniences to members during a time of increased demand for remote services Salesforce, the global leader in CRM, announced an expanded relationship with Pentagon Federal Credit Union (PenFed), the nation's second largest federal credit union, to transform its member platform and improve remote financial services amid the current pandemic. Marketing Technology News: TransFunnel Consulting Named HubSpot Advanced Implementation Certified PenFed has…

AT&T Selects Salesforce to Accelerate its Customer Experience Vision

AT&T and Salesforce announced a multi-year strategic agreement to deliver entirely new connected experiences for AT&T’s millions of customers. AT&T will deploy Salesforce Customer 360 to create a single view of every customer across every touchpoint—whether it happens in person at a storefront, over the phone, in a business setting or on any AT&T digital property. The announcement is part of AT&T’s broader transformation to accelerate momentum in wireless, 5G, fiber-fed broadband and software-delivered…

Threekit Launches Salesforce CPQ Connector to Deliver Amazing 3D and AR Customer Experiences

Salesforce CPQ Users Can Now Visualize Products in 3D and AR During the Quoting Process to Drive More Confidence, Faster Sales Velocity, in eCommerce Experiences. Threekit, a platform that lets buyers configure and customize their products in 3D, augmented reality (AR), and via Virtual Photographer, is thrilled to announce that its Salesforce Configure-Price-Quote (CPQ) Connector is now live in the Salesforce Appexchange. Threekit’s next-generation 3D and AR solution help brands on Salesforce CPQ accelerate deals,…

Salesforce Acquires Evergage, Will Use Personalization to Enhance Customer Data and Deliver More Relevant Experiences

Salesforce acquired Evergage, the leading software platform for real-time 1:1 personalization, to accelerate the company's efforts to offer enhanced personalization solutions to its thousands of customers. This acquisition comes on the heels of Evergage being named a Leader in The Forrester WaveTM: Digital Intelligence Platforms, Q4 2019. In addition, Evergage earned numerous awards in 2019, most recently being named "CDP of the Year" and "Personalization Tech Solution of the Year" in the inaugural Rele Awards.…

MindTouch Enhances Salesforce Integration for an Improved Customer and Agent Experience

Integration Offers Salesforce Customers Faster Access to the Right Knowledge from within Salesforce Service Cloud or Community Cloud MindTouch, a leading provider of enterprise-grade, AI-powered knowledge management solutions, has enhanced its Salesforce integration to provide a better customer experience and drive measurable return on investment for contact centers. MindTouch has enhanced its Salesforce integration to provide a better customer experience and drive measurable return on investment for contact centers by…

“Hey Einstein”— Salesforce Brings Voice to Every Customer Experience

Einstein Call Coaching Helps Managers Spot Trends Within Conversational Data and Provide Sales Reps with the Best Practices and Insights Needed to Optimize Every Customer Call Salesforce, the global leader in CRM, is bringing the power of voice to every customer experience spanning the Salesforce Customer 360 Platform and enabling millions of CRM users to talk to Salesforce. With Einstein Voice Assistant guiding every action, insight and prediction, Salesforce users will be more productive—from anywhere. And new Einstein…

Q2 Holdings Announces Q2 Human-Digital Experience on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace

Q2 Holdings, Inc., a leading provider of digital transformation solutions for banking and lending, announced it has launched Q2 Human-Digital Experience (Q2 HDX) on Salesforce AppExchange. Q2 HDX allows financial institutions (FIs) to deliver outstanding account holder service and experiences by merging digital and in-person interactions into one interface within the Financial Services Cloud, the world’s No. 1 customer relationship management (CRM) tool for financial services. “Q2 HDX is an important addition to…

Waters Corporation Invests in Customer Experience with Adoption of Salesforce CRM Solution

With a unified CRM platform, Waters aims to strengthen its deep customer relationships to support their goals and enhance human health and well-being Salesforce, the global leader in CRM, announced that Waters Corporation, the world's leading specialty measurement company, has selected Salesforce to expand and deepen its customer relationship building resources, scale its offerings globally and accelerate its customers' ability to enhance human health and well-being. For over 60 years, Waters has been committed to…

Salesforce Takes the Pulse on the Future of Retail; Finds Connected Shopping Experience Driving the Industry

Salesforce has come out with its third edition of the Connected Shopping Experience to describe how retail industry is faring in the modern context of delivering connected shopping experiences to consumers - across physical stores and online. Navigating the modern retail and e-commerce ecosystem is turning trickier day by day. Modern shoppers are getting smarter and faster with their purchasing decisions. Every purchasing interaction, whether it's with their favorite brands or with the ones they are recently made aware of,…

Salesforce Introduces Lightning Order Management – Enabling Brands to Deliver End-To-End Commerce Experiences, from Shopping to…

Now Brands Can Fulfill Orders Quickly and Transparently - with Real-Time Updates, Easy Returns and Faster Customer Service Salesforce, the global leader in CRM, introduced Lightning Order Management, a new product that seamlessly connects and automates the entire commerce order process. Lightning Order Management brings together commerce, fulfillment and customer service, allowing companies to provide the hassle-free shopping experience that customers deserve. Today, customers want more than just two-day shipping and…

John Varvatos Rocks the eCommerce Experience with Salesforce

International Luxury Brand, John Varvatos, Delivers an Immersive, Personalized Retail Experience with Salesforce Salesforce, the global leader in CRM, announced that John Varvatos, the renowned, international design house, is using Salesforce to deliver a luxury retail experience in-store and online. Inspired by rock music and the eclectic style of musicians, John Varvatos launched his namesake brand in 2000. Today, John Varvatos represents an entire men's lifestyle brand with each store being a focal point of the…

Glassbox Announces Availability of Its Digital Experience Orchestration Platform on Salesforce AppExchange, the World’s Leading…

Glassbox customers can now benefit from real-time session replay directly in Salesforce, whilst accessing previously untapped level of insights Glassbox announced it has launched its Digital Experience Orchestration and big data analytics solution on Salesforce AppExchange, empowering customers to revolutionize the way customer service departments handle customer queries and complaints. Built on the Salesforce Platform, Glassbox is currently available on AppExchange at …