Salesforce Research: COVID-19 Accelerated Investment in Technology and Reskilling in Service-Driven Organizations

The global pandemic is rewriting the rules of customer service. It has also disrupted the way we are going to move forward. The global leader in CRM, Salesforce has released India insights from the fourth edition of its State of Service Report. The report surveyed over 7,000 global decision-makers, agents, mobile workers, and dispatchers across 33 countries, including 300 in India and illustrates the changes in the customer service journey alongside the strategies embraced by the business as they move forward past COVID-19.…

Techsee Announces Partnership With Salesforce for New Visual Remote Assistant Technology

Salesforce organizations can now deliver service from anywhere, keeping both employees and customers safe TechSee, a leader in intelligent visual assistance technology for customers, agents, and field technicians, announced a collaboration with Salesforce, the global CRM leader, to integrate intelligent visual assistance technology into Salesforce with Visual Remote Assistant, a real-time, interactive video support technology that can be deployed in Salesforce Service Cloud and Salesforce Field Service. Visual Remote…

New Salesforce Research Reveals That Effective Use of Technology Will Help SMBs in India Pivot Through the COVID-19 Pandemic

30% of SMB respondents in India expect business to be as usual post the COVID-19 pandemic Meeting customer expectations and financial management and growth are the top challenges for Indian business growth currently and in the future Salesforce, the global leader in CRM, released its fourth edition of Small & Medium Business Trends Report capturing insights from Small and Medium Business owners and leaders worldwide. This research was conducted by The Harris Poll in two parts, with a study in March 2020 and a…

Introducing Salesforce Anywhere: Technology Enabling the All-Digital, Work-From-Anywhere World

Now every organization can sell, service, market and collaborate from anywhere TRAILHEADX -- While companies, governments and organizations are slowly returning to their offices, the COVID-19 pandemic has changed the future of work forever. In fact, nearly 70 percent of people believe the pandemic will permanently change the nature of work and more than 50 percent say that flexible work locations are very important to them. An all-digital, work-from-anywhere world is becoming the new normal. That's why Salesforce, the…

Basis Technology Brings Deep Search to Salesforce

Acquisition of KonaSearch provides millions of Salesforce users access to AI-driven search For the world's number one CRM platform, deep search is the missing piece. Salesforce users lack the ability to search multiple organizations and external data sources as if they were a single cloud. KonaSearch is the first deep search engine to provide a 360° view of this cloud from the Salesforce desktop. Enhanced by Basis Technology's AI-powered text analytics, with its ability to connect people, places, and organizations,…

Salesforce Chairman and Co-CEO Marc Benioff to Speak at the 2019 Goldman Sachs Technology and Internet Conference

Salesforce, the global leader in CRM, announced that Chairman and Co-CEO Marc Benioff will speak at the 2019 Goldman Sachs Technology and Internet Conference in San Francisco. Benioff will participate in a fireside chat with David Solomon, Chairman and CEO of Goldman Sachs, on Wednesday, February 13, 2019 beginning at approximately 4:40 p.m. PT. In January, Salesforce, announced Salesforce Tower Dublin, significantly expanding the company’s regional headquarters in Ireland. As part of the expansion, Salesforce plans to…

Salesforce Announces Appointment of Co-Founder and Chief Technology Officer Parker Harris to its Board of Directors

Salesforce , the global leader in CRM, announced that Parker Harris, Salesforce Co-Founder and Chief Technology Officer, was appointed to its Board of Directors, effective as of August 7, 2018. The appointment increases the size of the Salesforce Board of Directors to 13 members. "Since our founding in 1999, Parker has been instrumental in driving Salesforce's innovation and shaping our culture," said Marc Benioff, Chairman and co-CEO, Salesforce. "I'm thrilled to welcome him to the board and look forward to his continued…

Jeeng Secures $5M in New Financing, Expands Technology Team to Help Digital Publishers Master Audience Engagement

New Financing Fuels Innovation in Company's Jeengage Data Driven Platform that Curates & Delivers Personalized Content to Every Subscriber Jeeng, the trusted audience engagement and monetization partner for publishers, today announced the company has secured $5 million in new financing from Mizrahi-Tefahot, Israel's third-largest bank. The new line of credit provides working capital to fuel expansion of the company's exclusive Jeengage AI platform that helps publishers curate and deliver the personalized experiences…

Yotpo Names the Year’s Best Agencies and Technology Companies Propelling D2C eCommerce Growth

Yotpo, a leading eCommerce marketing platform, has announced the winners of the 2020 Yotpo Partner Awards. This annual program celebrates outstanding eCommerce agency and technology companies for their collaborative spirit as a Yotpo Partner, innovative strategies and execution, and ability to create captivating eCommerce experiences that drive a merchant's direct-to-consumer (D2C) growth. "We are thrilled and honored to be partnered with companies that can be considered the 'best of the best' in eCommerce," said Will…

Marketing Technology Highlights of The Week: 19th-April-2021: Featuring Microsoft, CampaignMonitor, ON24, Unbounce and More!

When there is a knowledge-gap between marketing members, it can affect the optimization of marketing technologies and processes. How are some of the leaders in marketing overcoming some of these fundamental problems in marketing and martech?   Catch more from these weekly martech highlights:  MarTech Quote-of-the-Week! When it comes to video marketing, there is no one size fits all solution for video distribution, by and large you must really define who your target audience is, and what are the best means to reach them.…

Phrasee enters $8.5 Billion Customer Experience (CX) Market with First Technology to Optimize Brand Language in Real-Time

Company's latest technology integrates with Adobe and Salesforce, as brand language optimization brings competitive edge and commercial impact to enterprise CX strategies Phrasee, the leader in brand language optimization, today announced Phrasee X, the first technology that allows marketers to automatically optimize language in real-time. Marketing Technology News: Hyland Completes Acquisition Of Nuxeo The introduction of Phrasee X enters Phrasee into the $8.5b customer experience (CX) market1 as the only technology…

Campaign Monitor Announces Salesforce CRM Integration Built by Beaufort 12 Limited

The Number One Email Marketing App for Salesforce Improves Data Accessibility, Transactional Email and Insights Campaign Monitor, a CM Group brand and provider of powerful yet intuitive email marketing software, today announced a Salesforce CRM integration. The Campaign Monitor for Salesforce app, the top-rated email service provider app for Salesforce, is built with customer support and easy integration in mind. Available on the AppExchange, Campaign Monitor customers can now access all of their Salesforce data, create…

IntelligenceBank Launches A NEW Salesforce Connector

Giving sales teams instant access to the latest approved marketing content IntelligenceBank, the leading marketing operations platform, announced the launch of the IntelligenceBank Salesforce Connector Lightning Component which enables sales and marketing teams to work more efficiently together. Marketing Technology News: Imprivata and Emerging Global Technologies bring Digital Identity Technology to Healthcare Providers… Based on IntelligenceBank's robust API, the Salesforce Connector…

CLOUDSTREET Announces Easy Salesforce.com Products Integration App For WordPress Websites

Integrating Salesforce with WordPress websites just got a great deal easier with the latest WebQuip version from CLOUDSTREET. Focused on deep website development and Salesforce integration, CLOUDSTREET uses its expertise to help websites work as hard and efficiently as their owners. Instantly Increases Sales Productivity There are no additional system requirements, and with its plug-and-play capability, WebQuip is easy to install. Once WebQuip is integrated on a website, the administrator has a wealth of tools at their…

Persistent Ranked As a Leader In Multiple Categories In ISG Provider Lens™ Report 2021 for Salesforce Ecosystem Partners

Persistent Systems  has placed as a Leader by leading global technology research and advisory firm Information Services Group (ISG) in ISG Provider Lens™ report 2021 for Salesforce Ecosystem Partners. Persistent is a Leader in the categories of Implementation Services for Marketing Cloud Midmarket, Implementation Services for Core Cloud Midmarket, and Managed Application Services Midmarket in the U.S. and Germany. The ISG Provider Lens™ reports provide an objective, data-driven assessment of technology and service…

Akamai Launches COVID-19 Vaccine Management Solution Built on Salesforce Vaccine Cloud

Vaccine Edge for Salesforce Vaccine Cloud enables systems to effectively and quickly scale, allowing a large number of users to simultaneously register for online appointments Akamai Technologies, Inc., a trusted solution for protecting and delivering digital experiences, today announced it has developed Akamai Vaccine Edge ("Vaccine Edge") for Salesforce Vaccine Cloud, to help government agencies, healthcare organizations, businesses, nonprofits and educational institutions scale their online distribution of COVID-19…

Marketing Technology Highlights of The Week: 15-March-2021: Featuring IBM, ON24, Equifax, ZoomInfo!

Strategic business partnerships by Infor, Widen, Showpad and innovative digital advertising and offering enhancements marked the best of martech in the week ending March 12th.  Catch more on the latest in martech, in this weekly martech highlight: MarTech Quote-of-the-Week! The best thing marketing and sales teams can do is get clear alignment on the outcomes they’re trying to achieve and tailor both of their respective strategies toward pursuing those outcomes. This will ensure your marketing team is delivering the…

Proof Analytics Expands Go-To-Market Alliance with Salesforce, Delivers Award-Winning Proof BusinessGPS™ on the Salesforce Platform

Proof BusinessGPS on Salesforce includes full-scale campaign planning, budgeting and approvals, KPI tracking, and causal analytics that enable predictive and prescriptive marketing optimization Seamless, automated downloads of key commercial data directly from a customer's Salesforce Clouds, Datorama, Tableau, as well as many other data sources Salesforce: "Proof has done for analytics what Tableau did for data visualization. We see Proof as the 'missing piece' to deliver true closed-loop marketing." Gibraltar CMO Debbie…

Gorilla Corporation Acquired European Marketing Technology Company

Gorilla Corporation Acquired European Marketing Technology Company Gorilla Corporation, a leader in global partner marketing technologies and services, announced they have acquired MarketingXpress, a software company that specializes in building channel marketing platforms, based out of Rotterdam, Netherlands. Marketing Technology News: Exploring the Next Generation of Cryptography to Enable Innovation MarketingXpress became of interest to Gorilla, due to its specifically developed through channel…

AvePoint Launches EduTech To Improve Higher Education Technology

AvePoint, Inc., one of the largest Microsoft 365 data management solutions providers, announced today the global launch of AvePoint EduTech. The Singapore incorporated company will boast one of the first holistic SaaS education management systems directly integrated with Microsoft 365 for educational institutions and commercial businesses with training and accreditation needs. Marketing Technology News: Atos Grows Its Salesforce Capabilities and Completes the Acquisition of Profit4sf The EduTech platform, consists…