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Cherry Creek Mortgage to Deliver Revolutionary Natural Language-Based Site Search Experience with Yext Answers

With Answers, home buyers with questions about mortgage officers, products, and services can get accurate, official answers directly on Cherry Creek's digital doorstep Yext, Inc., the Search Experience Cloud company, today announced its continued work with Cherry Creek Mortgage Company (CCMC) to enhance the company's website with Yext Answers. Following CCMC's success across third-party platforms with Yext Listings and Reviews, the company decided to implement Yext's revolutionary new site search product to improve…

Check Point Software Technologies Chooses CodeFuel to Offer Consumers Enhanced Safe Search Experience in Their ZoneAlarm Enterprise-Grade…

New ‘Web Secure Search’ offering becomes part of ZoneAlarm’s Internet security product line, which has nearly 100 million downloads to date Perion Network Ltd. a global technology company that delivers its Synchronized Digital Branding solution across the three main pillars of digital advertising - ad search, social media and display / video advertising – announced today a new collaboration between CodeFuel, its publisher solutions division, and ZoneAlarm, the consumer brand of Check Point® Software Technologies Ltd., a…

Why Investing in the Search Experience Is the Only Way to Compete With the E-Commerce Giants

Amazon’s latest earnings announcement shouldn’t have come as a surprise. But it was. A week or so ago, when it announced its fiscal fourth quarter, the results were so good, it caught Wall Street off guard. This was because everything is up more than expected - Prime Membership, AWS revenue, and product sales, largely linked to a strong holiday period. If there was ever any doubt, Amazon has once again cemented its status as the most influential player in the e-commerce space. What can other retailers and brands learn from…

Algolia Announces Winter ‘20 with Search Experience Management to Help Business Users Grow Revenues by 30%

Latest Release Includes Powerful New Tools including Visual Editor, Advanced Analytics, Crawler and a New Offering Targeting B2B Websites Algolia, the leading Search and Discovery solution, announced its Winter ‘20 product launch, unveiling Search Experience Management (SXM) and addressing the organizational challenge of providing delightful customer experiences while maximizing business value. New functionalities include Visual Editor, which allows business users to visually edit desired search results—requiring no…

SAIC and Sinequa Align to Deliver an Intelligent Search Experience to NASA Marshall Space Flight Center SAIC and Sinequa Align to Deliver…

Sinequa’s intelligent search platform will empower NASA Marshall Space Flight Center to explore NASA’s Information Galaxies Science Applications International Corp. and Sinequa, a leader in AI-powered search and analytics, are working together to deliver an intelligent search experience with Sinequa’s advanced natural language processing and machine learning technologies for NASA’s global information access capability at the Marshall Space Flight Center in Huntsville, Alabama. SAIC, recently awarded a contract to…

Nearly 74% of Consumers Will Switch Providers After a Poor Contact Center Experience, According to New Research

Poor service and emotional factors force customers to churn, costing U.S. providers an estimated $168 billion per year Despite the proliferation of self-service options, phone-based customer support remains the most popular and critical customer service channel for brands, according to the 2020 CallMiner Churn Index, which was released. CallMiner found that consumer reliance on phone-based customer support increased by 17% since 2018. The stakes are also higher: Nearly three-quarters of consumers surveyed will switch…

MaritzCX, An InMoment Company, Named an Employee Experience Management Platform Leader by Independent Research Firm

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…

Qualtrics Receives Top Scores in Current Offering Category in Employee Experience Management Platforms Report by Independent Research Firm

Qualtrics EmployeeXM named a Leader in Forrester report and receives a Differentiated rating across seven criteria Qualtrics, the creator of the experience management category, announced that it has been named a leader in Forrester's report – The Forrester New Wave: EX Management Platforms for Large Enterprises, Q1 2020. Qualtrics is the only Leader who received a Differentiated rating in seven of ten criteria. Marketing Technology News: Over 50,000 Visitors Turn to Virtual Exhibition Platform "Forrester's…

Confirmit Named A Leader in Employee Experience by Independent Research Firm

Confirmit achieves a differentiated rating in the market approach, customisation, and recommendations and workflow criteria Confirmit, the leading global solutions provider for Employee Experience (EX), Customer Experience (CX), and Market Research was named a Leader by independent research firm Forrester in a new report: The Forrester New Wave: EX Management Platforms For Large Enterprises, Q1 2020. Marketing Technology News: Reputation.com Welcomes Rebecca Biestman as Chief Marketing Officer The Forrester New Wave EX…

New Research on Leading Retailers Reveals Vital Balance of Customer Experience and Operational Efficiency

Study Quantifies the High Cost of Digital Downfalls Amounting to Millions in Extra Expenses, Eroding Retail Profits and Threatening Customer Loyalty The digital customer experience for retailers remains critical to safeguard customer loyalty and retail profits, according to a new report detailing customer satisfaction rankings of 25 preeminent retailers announced today by Verint Systems Inc. The Customer Engagement Company™. Based on consumer survey panel data from more than 6,000 shoppers, the Verint Experience Index:…

How Can You Use Research to Enhance the User Experience?

As more Marketing strategies focus on delivering an enhanced user experience, research has become increasingly popular. 70% of CEOs see it as a competitive differentiator. Digital strategies can benefit drastically from user insights and, as a result, marketers are able to provide a solution that will work best for their specific target audience. By understanding user behaviors, attitudes and needs you can ensure the success of a digital campaign. With 53% of consumers today feeling that brands are failing to meet their…

Connatix Research Shows Gen Z Prefers Multifaceted Content Experiences

Compared with Millennials, Gen X, and Baby Boomers, Gen Z prefers content that includes audio, video, polls, quizzes, and a means to comment and receive recommended stories Connatix, the next-generation video technology company for publishers, announced the findings of a study it conducted about the media consumption habits and preferences of Gen Z, that indicates members of this generation (aged up to 22 years) gravitate toward a "multifaceted content experience," rooted in user recommendations from a diverse set of…

Verdane Acquires Market Research, Customer Experience and Employee Experience Leader Confirmit

Verdane Capital IX (Verdane) Is the Major Investor in Data Visualization Reporting Firm Dapresy AB and Will Merge the Two Companies Verdane, the Northern European specialist growth equity investor, has acquired Confirmit, the leading global solutions provider for Customer Experience (CX), Employee Experience and Market Research. Verdane is the major investor in data visualization reporting firm Dapresy and will merge the two companies. "The combination of the Dapresy and Confirmit solutions will be unmatched in the…

Divisions Between IT and Business Could Impact Customer Experience, Says Pega Research

Study highlights lack of investment in areas most likely to have a positive CX impact Organizations must tear down the walls between IT and the business and make more customer-centric investments if they are to improve customer experience (CX), according to new research from Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises. Pega's 2020 Global Customer Experience Study was conducted among decision makers spanning 12 countries and seven different industries by…

CDK Global Research Reveals Impacts of Customer Experience Roles in Automotive Retail Industry

Women in Customer Experience Roles Translates to Big Wins for Dealers and Customers CDK Global, Inc., a leading retail automotive technology company, announced today new research findings on the evolving Customer Experience (CX) Manager role in dealerships, specifically how women are finding success in such roles and the overall impact of CX roles on customer retention and dealer success. “Proving relevance through research allows dealers to make data-driven decisions and take actions that improve profitability. ”…

This Valentine’s Day, Millennials Give the Gift of Experience, New BIGresearch Report Uncovers

SRAX, Inc., a digital marketing and consumer data management technology company, releases a new BIGresearch study of over 53,000 unique Americans revealing this year's Valentine's Day consumer behaviors and opinions. A BIGtoken study conducted in January 2020 revealed Millennials are the most active generation during Valentine's Day. Seventy-nine percent of people celebrating this year are between the ages of 18 and 34, with 47% between 25 and 34. In addition, more Millennials responded that…

Accenture Interactive Positioned as a Leader in Independent Research Report on Global Digital Experience Agencies

Accenture Interactive has been named a Leader in the latest research report on global digital experience agencies from Forrester Research Inc., a leading research and global advisory firm. “Experience has shifted from something one department feels responsible for to the mission and purpose of entire organizations. We believe this latest Forrester report is a testament to the strategic imperative of experience transformation for organizations today.” The report, titled “The Forrester Wave™: Global Digital Experience…

Swrve and Independent Research Firm to Host Webinar on Next-Gen Customer Experiences: Keys to Advancing Your Engagement

Webinar Featuring Julie Ask, Vice President and Principal Analyst Will Join Lisa Cleary, Chief Product Officer at Swrve on December 12th to Discuss the Path to Delivering Market Leading Customer Engagement Swrve the world leader in real-time relevant customer engagement announced an upcoming webinar featuring a guest speaker from Forrester to share insights and blueprints for market leading customer experiences. The webinar will be hosted by Lisa Cleary, Chief Product Officer at Swrve, and will feature guest Julie Ask,…

Nitro Research Shows Impact of Document Challenges on Employee Satisfaction and Customer Experience

Only 3% of Knowledge Workers Are Happy with Document Management at Their Companies Nitro, a global company specializing in document productivity solutions, announced the findings of industry-first research that provides a global view of the state of document processes today within enterprises. Partnering with global research and customer experience firm Qualtrics, Nitro evaluated the current state of document workflows and tools across the organization, the challenges with paper-based processes, and the impact on employee…

New Global Research from Accenture Interactive Urges CMOs to Put People Before Data Collection to Deliver a Better Digital Advertising…

Nearly 69% of Consumers Would Stop Doing Business with a Brand If Data Usage Became Too Invasive New global research released by Accenture Interactive offers guidance to chief marketing officers (CMOs) on strategies to use data respectfully and responsibly at a time when a majority of consumers (69%) would not do business with a brand if their data usage was invasive. As the industry celebrates the 25th anniversary of what has been celebrated as one of the first digital banner advertisements and as digital advertising…