Bridgeline Digital, Inc, a leader in cloud-based digital experience software, announced today that a major US dropshipping supplier has selected Celebros Search by Bridgeline to enhance the site search capabilities of its online store and improve their customer experience. The Company provides a platform for resellers to access more than 20,000 organic, specialty, and gourmet products online. Major eCommerce platforms such as WooCommerce and Shopify can import products from their website to be delivered directly to…

With Answers, home buyers with questions about mortgage officers, products, and services can get accurate, official answers directly on Cherry Creek's digital doorstep Yext, Inc., the Search Experience Cloud company, today announced its continued work with Cherry Creek Mortgage Company (CCMC) to enhance the company's website with Yext Answers. Following CCMC's success across third-party platforms with Yext Listings and Reviews, the company decided to implement Yext's revolutionary new site search product to improve…

New ‘Web Secure Search’ offering becomes part of ZoneAlarm’s Internet security product line, which has nearly 100 million downloads to date Perion Network Ltd. a global technology company that delivers its Synchronized Digital Branding solution across the three main pillars of digital advertising - ad search, social media and display / video advertising – announced today a new collaboration between CodeFuel, its publisher solutions division, and ZoneAlarm, the consumer brand of Check Point® Software Technologies Ltd., a…

Amazon’s latest earnings announcement shouldn’t have come as a surprise. But it was. A week or so ago, when it announced its fiscal fourth quarter, the results were so good, it caught Wall Street off guard. This was because everything is up more than expected - Prime Membership, AWS revenue, and product sales, largely linked to a strong holiday period. If there was ever any doubt, Amazon has once again cemented its status as the most influential player in the e-commerce space. What can other retailers and brands learn from…

Latest Release Includes Powerful New Tools including Visual Editor, Advanced Analytics, Crawler and a New Offering Targeting B2B Websites Algolia, the leading Search and Discovery solution, announced its Winter ‘20 product launch, unveiling Search Experience Management (SXM) and addressing the organizational challenge of providing delightful customer experiences while maximizing business value. New functionalities include Visual Editor, which allows business users to visually edit desired search results—requiring no…

Sinequa’s intelligent search platform will empower NASA Marshall Space Flight Center to explore NASA’s Information Galaxies Science Applications International Corp. and Sinequa, a leader in AI-powered search and analytics, are working together to deliver an intelligent search experience with Sinequa’s advanced natural language processing and machine learning technologies for NASA’s global information access capability at the Marshall Space Flight Center in Huntsville, Alabama. SAIC, recently awarded a contract to…

Contact center platforms that have built-in CRMs are the solution to improving both agent and customer experience LiveVox, Inc. (“LiveVox”), a leading cloud-based provider of customer service and digital engagement tools, recently commissioned Forrester Consulting to evaluate how integrated contact center solutions help firms with their business operations, customer needs, agent performance, and business outcomes. For the study, Transform The Agent And Customer Experience Using Contact Center Solutions With…

Today, Elastic, announced an expanded strategic partnership with Confluent, Inc. to deliver the best integrated product experience to the Apache Kafka® and Elasticsearch community. Through this alliance, Elastic and Confluent will enhance existing product integrations and jointly develop new capabilities to help users easily combine the benefits of the Elastic Stack and Kafka. Marketing Technology News: Smart AdServer Achieves Top Ranking In “Most Secure Ad Platforms” Of 2020 According To… Elastic and Confluent…

The report states that “Bond’s loyalty platform, Synapze™, has strong campaign design capabilities and a UI with intuitive workflows…”  Bond, a leading global customer experience and loyalty management firm, today announced it has been recognized as a Leader in The Forrester Wave™: Loyalty Solutions, Q2 2021. In the report, Forrester identifies the most significant providers in the category. Bond received the highest scores possible across 11 criteria, including artificial intelligence, user experience, data management…

Globys, a leader in digital customer experience for telecom carriers in the business-to-business (B2B) domain, announced its "State of the Telecom Industry" results today from its recent global research of telecom B2B customer portals. This research was undertaken in response to the accelerated investment in digital transformation by Communication Service Providers (CSPs) due to COVID-19 and the increasing reliance on digital self-service tools to transact business. The key finding was that most CSPs provide business…

New plugin maintains WordPress authoring experience while delivering better site performance and security Gatsby, Inc., creators of the GatsbyJS open-source project, announced general availability of the Gatsby Plugin for WordPress. The Plugin is available for download and is fully supported in Gatsby Cloud. Using Gatsby as the frontend and WordPress as the backend CMS, organizations can increase onsite conversions and purchases by securely delivering great visitor experiences. Gatsby as a frontend delivers much better…

Global Annual Customer Experience Trends Report 2021 shows customers continue to be more demanding, making it harder for businesses to meet expectations in a post-pandemic world Despite 2020 being a year of far-reaching and rapid transformation in how people live, collaborate, and connect, the global Zendesk Customer Experience (CX) Trends Report 2021 shows the customer experience is increasingly crucial to business success, and that the most successful companies are adopting new technology at record speed. In fact, new…

Amplitude, the leader in Product Intelligence, announced the results of a global survey that measures businesses' attitudes and approaches for building digital products and experiences. In this study, conducted by Adience, C-level executives, VPs, directors, and managers overseeing business and product teams were surveyed to understand how businesses are adapting to their digital-first reality. The report finds companies that haven't embraced Product Intelligence as a business growth strategy are leaving revenue on the…

A report recently published by Forrester Research highlights the importance and the benefits of the Post Purchase Experience. The global pandemic is driving more shoppers towards e-commerce and the landscape has never been more competitive. Online retailers are missing an opportunity to grow sales and increase brand loyalty by leveraging the post purchase part of the customer journey. There is a 48-hour window after a customer hits the buy button where the customer wants to engage more with a brand. Successful organizations…

High levels of Employee Experience earn Avtex a place in NBRI's Circle of Excellence The National Business Research Institute (NBRI) is pleased to welcome Avtex to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations with high levels of Employee Experience (EX). To qualify for this honor, the organization must score at or above Stretch Performance which is at the 75th percentile of their industry, or the organization must improve a statistically significant 5 or more percentiles at the…

Epicenter Experience has announced that Paul Lindstrom, the former SVP of Nielsen Strategic Media Research, has joined its team in an advisory capacity to accelerate research innovation and evolve the Cinema and Digital Out of Home services he originally created. This move asserts the company's further investment and commitment to delivering ongoing audience measurement and reporting services as well as product innovation to the Cinema and Digital Out of Home markets. Earlier this month Nielsen announced that it is exiting…

A new survey of U.S. moviegoers from Comscore, a trusted partner for planning, transacting, and evaluating media across platforms, found that audiences are feeling more confident heading to the theater thanks to the expansive safety procedures implemented by exhibitors. The survey results, captured in conjunction with Screen Engine/ASI, demonstrate another positive indicator for the global theatrical industry’s road to recovery. Marketing Technology News: Pattern Acquires Enlisted Design to Create Industry-first Ecommerce…

Digital and Online Banks Lead the Verint Experience Index, Earning Top CSAT and NPS Scores, in the Midst of Physical Distancing, Financial Upheaval Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic. The findings of new research announced by Verint Systems Inc., The Customer Engagement Company, show which banks have maintained and even improved customer satisfaction during a time of market disruption. Marketing Technology News: Leading Contextual Advertising Company Media.net Joins IAB…

Poor service and emotional factors force customers to churn, costing U.S. providers an estimated $168 billion per year Despite the proliferation of self-service options, phone-based customer support remains the most popular and critical customer service channel for brands, according to the 2020 CallMiner Churn Index, which was released. CallMiner found that consumer reliance on phone-based customer support increased by 17% since 2018. The stakes are also higher: Nearly three-quarters of consumers surveyed will switch…

Recognized for Advanced Data Transformation capabilities and Ease of Use by customers MaritzCX, now an InMoment company, is pleased to announce its solution for Employee Experience (EX) Management was named a “Leader” in The Forrester New Wave: Employee EX Management Platforms For Large Enterprises, Q1 2020 Report. Forrester analysts recognized the company’s EX solution as being a mature EX offering with strong trend analysis capabilities and the ability to make useful recommendations. The report stated, “The solution…