Sitel Group Launches New Global Employee Value Proposition

Sitel Group, a global leader in end-to-end customer experience (CX) products, and solutions announced its new recruitment marketing campaign and Employee Value Proposition (EVP): Learn, Lead & Grow. To ensure the new EVP embodied the innovative culture of Sitel Group, as well as the values associates, deem most critical to the employee experience, the EVP was voted on by Sitel Group employees in the MAX community. "With Sitel Group's focus on improving the associate experience, our EVP is a commitment and promise to…

Sitel Group is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens Contact…

Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital operations in ISG's global report Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center - Customer Experience Services Archetype Report and global report. The Archetype Report measured the…

MarTech Interview with Martin Wilkinson-Brown, CMO at Sitel Group

"My best advice for companies in this situation is to ensure the technologies they’re deploying and wanting to sell are grounded and aligned to specific business needs." Hi Martin, congratulations on the new platform launch. Tell us about the marketing game plan behind launching a CXP tool in the middle of the COVID-19 pandemic crisis. While our new EXP+™ solution happened to launch during the pandemic, it was not due to COVID-19. It’s a continuation of the journey we’ve been on for the past few years, reframing and…

Sitel Group’s innso Technology Now Available on United Kingdom’s Digital Marketplace

The cloud-based software has achieved Supplier status on G-Cloud Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced Sitel Group is now a Cloud Software Supplier to the G-Cloud framework on the United Kingdom's Digital Marketplace through its innso technology. The United Kingdom (U.K.) Government's G-Cloud is an initiative designed to make it easier for any public-sector body operating within a U.K. government department to confidently and safely procure technology…

Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath RPA platform combined with Sitel Group’s decades of customer service know-how delivers new CX and automation capabilities for global brands UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 4.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform…

Sitel Group Launches New EXP+ To Simplify Delivery Of End-To-End Customer Experience Services

Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced the launch of EXP+™, its Enterprise Experience Platform, a flexible solution with complete cloud capability that is designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ offers integrated and vertical-specific solutions tailored to clients' specific needs, including performance management, chat, email, voice-based contact center solutions,…

Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic

The 2020 CX Index Survey, and subsequent COVID-19 CX Index Pulse Survey, finds the pandemic prompted the majority of consumers to switch to online shopping with 57% vowing to continue this trend beyond the pandemic Prior to COVID-19, just over half (54%) of consumers reported having a better experience shopping online; however, after facing nearly three months of COVID-19, 76% of consumers moved to online shopping for items they would typically buy in store. What's more, 57% of those consumers plan to continue buying…

Sitel Group Announces New Webinar Series: EmpowerCX Now Spotlight Series

Sitel Group launches new, free webinar series that covers the customer experience industry's most sought after topics Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it will host a new webinar series, EmpowerCX NOW Spotlight Series featuring Sitel Group executives, industry thought leaders, analysts and more. Sitel Group's new, free webinar series will keep customer experience (CX) stakeholders informed on the latest…

Sitel Group To Hire 1,000 Licensed Insurance Agents In North America

The customer experience management leader is hiring work at home positions with paid virtual training and uncapped commission  Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it's hiring 1,000 full-time licensed insurance agents to support client demand during the open enrollment period. These seasonal, work from home opportunities will support some of Sitel's largest clients in the insurance industry. "We're now…

Sitel Group’s High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs

MAXhubs - the reimagined contact center - enable employee flexibility, improve employee experience and create a more agile and resilient business model for brands Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announces that the strength of its Sitel at Home capabilities has sparked client growth, with an additional 2,500 positions announced within the Philippines market. Demonstrating expertise in deployment to work from home…

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Advanced technology from Uniphore combined with decades of exceptional customer service know-how from Sitel Group will deliver new CX capabilities for global brands Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with…

Sitel Group and Rulai Recognized for Excellence in Strategic Partnerships by IAOP for Collaboration With Michelin

Sitel Group and Rulai are recognized for their work scaling Michelin's Consumer Care chat function using an advanced artificial intelligence (AI) solution Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, and Rulai, a state of the art conversational computing platform, today announced the two companies have been recognized by IAOP®, the International Association of Global Outsourcing Professionals, for Excellence in Strategic…

Sitel Group To Hire 10,000 Work-At-Home Positions In North America

The customer experience management leader has successfully transitioned 80% of current associates to work from home Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day,  announced it's hiring more than 10,000 work-at-home jobs after successfully transitioning 80% of current associates, to its Sitel at Home model in less than two weeks. "The well-being and safety of our people is, as always, our top priority," said Mike Small, CEO -…

Sitel Group Sponsors Zendesk Relate 2020

The customer experience leader to also host theater session on March 3 Sitel Group, one of the largest customer experience (CX) management companies in the world, announced its Gold Sponsorship for Relate 2020, Zendesk Inc.'s annual global user conference to be held in Miami, March 3-5, 2020. "We are proud to continue working with Zendesk by sponsoring this event in Miami - home of our very own HQ," said Martin Wilkinson-Brown, Chief Marketing Officer at Sitel Group. "Like Zendesk, Sitel Group is dedicated to…

Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP for 14th Consecutive Year

Sitel Group, a leader in CX management, announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP. "We are honored to be recognized once again as a global outsourcing leader," said Martin Wilkinson-Brown, Chief Marketing…

Sitel Group Announces New Podcast Series EmpowerCX NOW

EmpowerCX NOW launches January 23 hosted by podcast pros Joey Coleman and Dan Gingiss Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced its upcoming podcast series, EmpowerCX NOW, hosted by podcast veterans Joey Coleman and Dan Gingiss, hosts of their own podcast, Experience This! of which Sitel Group sponsored in 2019. "EmpowerCX NOW is our thought-leadership and industry insights podcast curated around the theme…

TechBytes with Cris Kuehl, VP of Analytics and Client Insights at Sitel Group

Tell us about your role and the team/technology you handle at Sitel Group. As the VP of Analytics and Client Insights, I lead a team of Data Experts responsible for the development and execution of data-driven campaigns to improve the customer journey. Leveraging deep contact center data derived from every touchpoint on the customer journey, I get under the hood of customer experience (CX) programs to better understand client challenges, successes, and areas for growth opportunities. At Sitel Group, which technologies…

BORN Group Announces Commercial Business Unit

BORN Group, an award-winning global agency that combines creative design, content production, and eCommerce services, is thrilled to announce the launch of their Commercial Business Unit focused on Magento Commerce. As one of Adobe's largest Gold Solution partners serving the commercial market segment, BORN has delivered dozens of successful implementations across the world for growing brands with under $1B total revenue. BORN's Commercial Business Unit is able to provide enterprise-level work to emerging, small, and…

Learn Why Sitel Partnered with this AI Noise Cancellation Tool to Improve Call Center Interactions

Sitel Group deploying noise-suppression tool, Krisp, in physical contact centers and for Sitel At Home operations to improve agent and customer experience Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announced it has partnered with Krisp Technologies, Inc. to deploy Krisp, the first-ever AI-based noise suppression tool that mutes background noise for agents and customers during calls. The technology is being deployed both for…

Sabio Group Acquires Coverage Group in France

Addition of one of Europe’s leading Genesys Cloud partners further strengthens Sabio’s EMEA CX cloud capability Sabio Group has announced the acquisition of Coverage Group, one of France’s leading independent providers of customer experience and communications technology solutions. The acquisition supports Sabio’s goal of becoming the leading player across the European CX market and will add significant scale to the company’s French operations. .@SabioSense acquires Coverage Group, one of France’s leading independent…