Sykes Enterprises, Incorporated to be Acquired by Sitel Group in All-Cash Transaction

Sykes Enterprises, Incorporated, a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation, and Sitel Group®, a leading global provider of customer experience (CX) products and solutions, announced they have entered into a definitive merger agreement in which Sitel Group, through a wholly owned subsidiary, will acquire all of SYKES’ outstanding shares of common stock at a purchase price of $54 per share in a transaction valued at…

Sitel Group® Wins 2021 Fortress Cyber Security Award

The Business Intelligence Group Recognizes the Global BPO Leader for Data Protection The Business Intelligence Group today announced that Sitel Group®, a leading global provider of customer experience (CX) products and solutions, has won the 2021 Fortress Cyber Security Awards in the Data Protection category. The industry awards program sought to identify and reward the world's leading companies and products that are working to keep data and electronic assets safe amongst a growing threat from hackers. Marketing…

Sitel Group® Research Reveals Poor Customer Experience Leads to Customer Churn

The 2021 Driving Customer Loyalty report finds one third of consumers considered breaking up with a brand and 65% ended up doing so as a result of poor customer experiences Sitel Group®, a global leader in customer experience (CX) products and solutions, announced today that while most brands recognize the benefits of building customer loyalty, recognizing and acting on the fundamental drivers of customer loyalty can be a complex task that if not done correctly, can lead to damaged reputation and negative perceptions among…

Sitel Group® Opens First MAXhub in the Americas, a Hybrid Co-Working Center in Barranquilla, Colombia

This innovative hub aims to transform and enhance the employee experience and the team plans to hire 1,000 associates Sitel Group®, a global leader in end-to-end customer experience (CX) products and solutions, announced today it has launched its first MAXhub in the Americas. Located in Barranquilla, Colombia, the MAXhub is a hybrid co-working center dedicated to in-person collaboration, training and development and employee engagement.  Marketing Technology News: Sesame Software Releases Robust Data Connector For JD…

Sitel Group to Provide Jobs to Displaced Venezuelans Through Impact Sourcing Partnership

Sitel Colombia plans to increase hiring of Venezuelan refugees by 66% over three years Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced its partnership with Tent, IAOP, BPrO (the Colombian BPO association) and eight other BPO organizations to launch the first impact sourcing initiative to support displaced Venezuelan refugees in Colombia. "Since 2017, our teams in Colombia have hired nearly 500 Venezuelan refugees," said Eduardo Endo, country manager, Sitel® Colombia.…

Sitel Group Launches New Global Employee Value Proposition

Sitel Group, a global leader in end-to-end customer experience (CX) products, and solutions announced its new recruitment marketing campaign and Employee Value Proposition (EVP): Learn, Lead & Grow. To ensure the new EVP embodied the innovative culture of Sitel Group, as well as the values associates, deem most critical to the employee experience, the EVP was voted on by Sitel Group employees in the MAX community. "With Sitel Group's focus on improving the associate experience, our EVP is a commitment and promise to…

Sitel Group is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens Contact…

Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital operations in ISG's global report Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center - Customer Experience Services Archetype Report and global report. The Archetype Report measured the…

MarTech Interview with Martin Wilkinson-Brown, CMO at Sitel Group

"My best advice for companies in this situation is to ensure the technologies they’re deploying and wanting to sell are grounded and aligned to specific business needs." Hi Martin, congratulations on the new platform launch. Tell us about the marketing game plan behind launching a CXP tool in the middle of the COVID-19 pandemic crisis. While our new EXP+™ solution happened to launch during the pandemic, it was not due to COVID-19. It’s a continuation of the journey we’ve been on for the past few years, reframing and…

Sitel Group’s innso Technology Now Available on United Kingdom’s Digital Marketplace

The cloud-based software has achieved Supplier status on G-Cloud Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced Sitel Group is now a Cloud Software Supplier to the G-Cloud framework on the United Kingdom's Digital Marketplace through its innso technology. The United Kingdom (U.K.) Government's G-Cloud is an initiative designed to make it easier for any public-sector body operating within a U.K. government department to confidently and safely procure technology…

Sitel Group, UiPath Partner to Transform Customer Experience Industry with Hyperautomation

UiPath RPA platform combined with Sitel Group’s decades of customer service know-how delivers new CX and automation capabilities for global brands UiPath, the leading enterprise Robotic Process Automation (RPA) software company, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 4.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with the UiPath end-to-end platform…

Sitel Group Launches New EXP+ To Simplify Delivery Of End-To-End Customer Experience Services

Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced the launch of EXP+™, its Enterprise Experience Platform, a flexible solution with complete cloud capability that is designed to simplify the delivery of end-to-end CX services, while boosting efficiency, effectiveness and customer satisfaction. EXP+ offers integrated and vertical-specific solutions tailored to clients' specific needs, including performance management, chat, email, voice-based contact center solutions,…

Sitel Group Report Reveals Customer Experience Reigns As Brand Loyalty Driver Through the Pandemic

The 2020 CX Index Survey, and subsequent COVID-19 CX Index Pulse Survey, finds the pandemic prompted the majority of consumers to switch to online shopping with 57% vowing to continue this trend beyond the pandemic Prior to COVID-19, just over half (54%) of consumers reported having a better experience shopping online; however, after facing nearly three months of COVID-19, 76% of consumers moved to online shopping for items they would typically buy in store. What's more, 57% of those consumers plan to continue buying…

Sitel Group Announces New Webinar Series: EmpowerCX Now Spotlight Series

Sitel Group launches new, free webinar series that covers the customer experience industry's most sought after topics Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it will host a new webinar series, EmpowerCX NOW Spotlight Series featuring Sitel Group executives, industry thought leaders, analysts and more. Sitel Group's new, free webinar series will keep customer experience (CX) stakeholders informed on the latest…

Sitel Group To Hire 1,000 Licensed Insurance Agents In North America

The customer experience management leader is hiring work at home positions with paid virtual training and uncapped commission  Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, today announced it's hiring 1,000 full-time licensed insurance agents to support client demand during the open enrollment period. These seasonal, work from home opportunities will support some of Sitel's largest clients in the insurance industry. "We're now…

Sitel Group’s High-Demand Work At Home Capabilities Spark Client Growth And Launch Of Global MAXhubs

MAXhubs - the reimagined contact center - enable employee flexibility, improve employee experience and create a more agile and resilient business model for brands Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, announces that the strength of its Sitel at Home capabilities has sparked client growth, with an additional 2,500 positions announced within the Philippines market. Demonstrating expertise in deployment to work from home…

Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation

Advanced technology from Uniphore combined with decades of exceptional customer service know-how from Sitel Group will deliver new CX capabilities for global brands Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX) management provider that delivers more than 3.5 million customer experiences every day, announced they have partnered to combine Sitel Group’s breadth of industry experience and customer-centric approach with…

Sitel Group and Rulai Recognized for Excellence in Strategic Partnerships by IAOP for Collaboration With Michelin

Sitel Group and Rulai are recognized for their work scaling Michelin's Consumer Care chat function using an advanced artificial intelligence (AI) solution Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, and Rulai, a state of the art conversational computing platform, today announced the two companies have been recognized by IAOP®, the International Association of Global Outsourcing Professionals, for Excellence in Strategic…

Sitel Group To Hire 10,000 Work-At-Home Positions In North America

The customer experience management leader has successfully transitioned 80% of current associates to work from home Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day,  announced it's hiring more than 10,000 work-at-home jobs after successfully transitioning 80% of current associates, to its Sitel at Home model in less than two weeks. "The well-being and safety of our people is, as always, our top priority," said Mike Small, CEO -…

Sitel Group Sponsors Zendesk Relate 2020

The customer experience leader to also host theater session on March 3 Sitel Group, one of the largest customer experience (CX) management companies in the world, announced its Gold Sponsorship for Relate 2020, Zendesk Inc.'s annual global user conference to be held in Miami, March 3-5, 2020. "We are proud to continue working with Zendesk by sponsoring this event in Miami - home of our very own HQ," said Martin Wilkinson-Brown, Chief Marketing Officer at Sitel Group. "Like Zendesk, Sitel Group is dedicated to…

Sitel Group Recognized on the Best of The Global Outsourcing 100 List by IAOP for 14th Consecutive Year

Sitel Group, a leader in CX management, announced that it has been recognized on the Best of The Global Outsourcing 100® list produced by IAOP, the International Association of Global Outsourcing Professionals, and published annually by FORTUNE Custom Projects. This marks the 14th consecutive year that Sitel Group has been recognized as a leading outsourcing service provider and advisor by IAOP. "We are honored to be recognized once again as a global outsourcing leader," said Martin Wilkinson-Brown, Chief Marketing…