Medallia, Inc., the global leader in experience management, announced it has entered into a definitive agreement to acquire Stella Connect, the real-time feedback, coaching, and quality management platform for customer service teams. Stella Connect plays a significant role in optimizing efficiencies and increasing employee engagement as contact centers shift to effective virtual working environments. Brands that range from disruptive startups to billion-dollar public companies, including ESPN, Lemonade, Lululemon,…

Toolkit ties together advice from CX leaders and experts, industry insights, and actionable tips Stella Connect, a disruptive provider of SaaS contact center Quality Assurance and Performance Management solutions, has recently released its Remote CX Toolkit. This resources toolkit combines advice from CX leaders and experts, industry insights, and actionable tips that can immediately be put into practice by customer service teams to set their agents up for success while dealing with rapid and continuous changes to contact…

Joint solution builds world’s best platform for unlocking the potential and performance of contact center teams Stella Connect, a disruptive, VC-backed provider of SaaS contact center Quality Assurance and Performance Management solutions, announced today that it has entered into a strategic relationship with Qualtrics, creator of the experience management category. With this collaboration, the two companies will provide a seamless workflow for driving agent engagement and performance to help enhance the customer…

The CX Connections Community aims to provide all CX and support professionals a place to talk, share insights and experiences, ask questions, inspire each other, and most importantly - connect Stella Connect, a fast-growing, disruptive SaaS provider of Customer Experience and Contact Center quality management solutions, announced today that it has launched its CX Connections Slack Community. Marketing Technology News: SurveyMonkey Ranked No. 2 on G2 Best Software Companies in 2020 CX Connections was initially an…

Industry's first platform to give CX leaders visibility into performance with tools for driving improvement of frontline teams Stella Connect, a fast-growing, disruptive provider of SaaS Customer Experience and Contact Center quality management solutions, announced today that it has released a new quality assurance (QA) product for CX teams. Stella Connect is the only solution on the market to combine customer feedback, coaching, and now QA into a single, unified platform.  This new approach makes the QA process more…

Dave R Taylor selected as CMO to lead Stella Connect's global marketing organization; Julie Li chosen as VP of People Stella Connect, a fast-growing, disruptive provider of Customer Experience and Contact Center quality management solutions, announced that it has hired Dave R Taylor as Chief Marketing Officer (CMO). Taylor comes from a five-year run as CMO of high-growth channel software provider, Impartner. Stella has also recently hired Julie Li as Vice President of People. Li has experience in managing talent and…

Cloudinary, the media experience platform for many of the world’s top brands, has been named to the Constellation ShortList for Digital Asset Management (DAM) for Digital Experiences for the third year in a row. Constellation Research evaluated more than 50 solutions in this category and recognized Cloudinary as one of eight solutions to know in the DAM world. Marketing Technology News: How to Start Creating the Change Advertising Needs As visual assets of all types play an increasingly important role in the way…

Curated Set of Integrated Apps Helps Businesses Streamline CX Operations to Improve Agent Productivity and Customer Satisfaction Kustomer, a top-rated CRM for modern customer experiences, launched the Kustomer App Marketplace, a curated set of applications and integrations that can be easily added to the Kustomer platform for a unified, omnichannel customer experience. By integrating communications, ecommerce, social, productivity, advanced analytics, and other best-in-class apps with the Kustomer CRM platform, businesses…

AdColony, the in-app marketplace for brands, with a focus on gaming, unveiled sponsorship rights to Moonton’s best known multiplayer online battle arena game, Mobile Legends: Bang Bang, via their recently announced partnership with Mana, the Singapore-based gaming and esports brand consultancy firm. This agreement will enable AdColony to offer brands in Southeast Asia a streamlined approach to sponsorship and advertising in esports alongside their investment in gaming. Through this partnership, AdColony will have the…

Offerings for Digital Leaders Reinventing Operations and Transforming Business Models Widen, leading maker of digital asset management (DAM) and product information management (PIM) software, announced it was named to the Constellation ShortList™ Digital Asset Management (DAM) for Digital Experiences in Q1 2021. The technology vendors and service providers included in this program deliver critical transformation initiative requirements for early adopter and fast follower organizations. Widen’s DAM technology provides…

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BORN Group, a leading digital agency with a focus on experience management and enterprise commerce solutions, is proud to announce the launch of their new strategic framework, Stella. Stella comes from the Latin word for star, which is an everyday yet universal aspiration of brands to reach high, excel and provide superior offerings. With Stella, BORN combines brand and behavioral experiences on a foundation of data, with the goal of elevating overall customer engagement and conversion across connected channels.…

The Report Marks the Company’s Fourth Consecutive Appearance on a Constellation ShortList Since 2018 3CLogic announced it was named to the Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019. The technology vendors and service providers included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives. “This approach is validated both from the outcomes we see in our customers’ successes and our inclusion in the…

Investment Makes CAKE the Largest Performance Marketing Software Vendor; Maximizes Innovation While Increasing Reliability and Scalability to Create New Revenue Opportunities for CAKE Customers Worldwide CAKE, the leading global performance marketing software provider, announced that the company has been acquired by Constellation Software Inc., a $20-billion international provider of market-leading software and services. The acquisition investment furthers CAKE’s innovation in performance marketing software and solutions…

New Salesforce Commerce Cloud B2B Commerce, Salesforce Marketing Cloud Interaction Studio and the Global Expansion of Salesforce Service Cloud Livemessage Announced at Salesforce Connections Enable Smarter Engagement Across Every Customer Touchpoint Salesforce, the global leader in CRM, announced new innovations across marketing, commerce and service enabling brands worldwide to deliver smarter, more personalized and connected customer experiences. In addition, Salesforce and Google continued to deliver on their strategic…

AI-Powered Digital Audience Solutions Accelerated Customer Acquisition Lattice Engines, the leading provider of AI-based revenue acceleration solutions, announced record results in 2017 fueled by the highest growth in new business, as well as customer expansion, in company history. In addition, the company was recognized by both analysts and awards organizations as having the most enterprise ready solution in the market. "2017 was far-and-away the best year ever for Lattice – we booked more new business than ever,…

New employee experience, remote workforce and contact center solutions to improve digitally focused employee and customer experiences Medallia, Inc., the global leader in experience management and engagement, announced a number of product enhancements designed to help companies positively engage with newly distributed and disrupted workforces. These enhancements include new offerings for diversity and inclusion and real-time digital employee engagement as well as critical partner integrations to help organizations connect…

Now that we are already into the New Year 2021, our content analysis picked the top 50 marketing technology updates from the industry that made the most buzz in 2020. We have organized these updates in chronological order. January 2020 Accenture Helps United Utilities Build and Deploy a Digital Workforce Management Solution, Based on Salesforce Platform "Accenture helped United Utilities, the UK’s largest listed water company, build and deploy a new digital workforce management solution built on the Salesforce platform,…

SocialSurvey, a fast-growing disruptive provider of Customer Experience and Reputation Marketing solutions, announced that it has hired recognized marketing guru Dave R Taylor as their new Chief Marketing Officer (CMO). Taylor comes fresh from a successful exit at Stella Connect, recently acquired by Medallia; his third successful exit. Prior to that, Taylor was CMO at Impartner, a high-growth company in Salt Lake City, Utah. Marketing Technology News: Springbot Acquires Matcha SocialSurvey is the leader in the market…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from JSA (Digital Marketing), LogMeIn (Customer Service), Stella Connect (Customer Experience), Vonage (Unified Communications), and SpotX (Video). JSA Partners with Evan Kirstel, Top Technology Social Media Influencer and B2B Thought Leader Jaymie Scotto & Associates (JSA), the preeminent provider of public relations, digital marketing and event planning services for the telecom, data…