TELUS Is Helping to Bridge Digital and Health Divides for 3 Million Canadians in Need During the Pandemic

In an effort to bridge digital and health divides, TELUS has been expanding its vast portfolio of Connecting for Good programs, which have long supported Canada’s citizens in need. These programs leverage TELUS’ world-leading technology to create meaningful change by ensuring equal access to technology. Now, nearly three million Canadians are now able to take advantage of TELUS’ various Connecting for Good programs each year. “At a time when the human connection has never been more important, TELUS remains committed to…

TELUS International Completes Acquisition Of Lionbridge AI

Supports leading global technology brands to develop the next generation of artificial intelligence (AI) TELUS International , a leading digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, today announced the final completion of the December 31, 2020 closing of its previously announced acquisition of a 100% interest in Lionbridge AI, following the clearance of the acquisition by the Committee on Foreign Investment in the United States…

TELUS Launches Expanded Sales and Marketing Campaign Showcasing Loop Insights’ IoT Solutions Stack Utilizing Both Direct and Indirect…

TELUS commits to expanded sales and marketing support bolstering the partnership’s go-to-market plan targeting the Hospitality, Retail, and Healthcare sectors Loop Insights Inc., a provider of contactless solutions and artificial intelligence ("AI") to drive real-time insights, enhanced customer engagement and automated venue tracing to the brick and mortar space, is pleased to announce that IoT partner TELUS is accelerating its partnership with Loop Insights in 2021 by launching a direct and indirect national sales &…

TELUS Corporation Announces Agreement To Acquire Lionbridge AI

TELUS Corporation, announced that TELUS International, a digital customer experience (CX) innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, has entered into an agreement to acquire Lionbridge AI, a market-leading global provider of crowd-based training data and annotation platform solutions used in the development of AI algorithms to power machine learning. The acquisition will be at a purchase price of approximately C$1.2 billion (approximately US$935 million)…

Stingray Renews and Expands Distribution Agreement with TELUS

Stingray Group Inc, a leading music, media, and technology company, announced that it has reached a long-term agreement with TELUS that continues to advance the companies’ long-standing partnership. As part of the deal, Optik TV subscribers will soon have access to the new TV app Qello Concerts by Stingray, enabling them to experience full-length concerts and music documentaries from the comfort of home. Qello Concerts by Stingray will be available to Optik TV subscribers for a monthly subscription fee of $8.00. Marketing…

TELUS International Invests in Advanced Technologies Via Innovation Labs

iLabs pioneers solutions for a digitally-enabled and connected world, including AI, automation, language processing and more TELUS International, a leading global customer experience (CX) and digital solutions provider, announced the launch of its Innovation Labs (iLabs), an R&D initiative that represents the company’s investment in developing next-generation solutions for future customer interactions. Driven by a group of internal innovators, researchers and visionaries, iLabs leverages TELUS International’s unique…

TELUS International Formally Launches Digital-Enablement Arm to Help Brands Build Effortless Customer Experiences

TELUS International completes buy-out of Xavient Digital and launches homegrown intelligent bot platform TELUS International, a leading provider of customer experience (CX) and digital solutions for global and disruptive brands, announced the formal launch of TELUS International Digital Solutions following its purchase of the remaining 35 percent stake in Xavient Digital (the initial 65 percent investment was made in February 2018). Now fully integrated and aligned under the TELUS International Digital Solutions brand,…

TELUS International Named a ‘Leader’ and ‘Star Performer’ in the Everest Group PEAK Matrix

TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, has been named a ‘Leader’ and ‘Star Performer’ by leading global research and advisory firm Everest Group in its 2020 Customer Experience Management (CXM) – Service Provider Landscape with Services PEAK Matrix® Assessment. This is the second consecutive year the company has achieved both statuses. Marketing Technology News: Zendesk Commended by Frost & Sullivan for Its Customer-focused Sales…

TELUS Corporation Completes Acquisition of Competence Call Center through TELUS International

Merger adds significant scale, growth and diversity to TELUS International  TELUS Corporation and its global arm, TELUS International - a customer experience innovator that designs, builds and delivers next-generation digital solutions for some of the world’s most established brands,  confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. The merged company has an expanded portfolio of customer experience, digital…

TELUS Corporation Announces Agreement to Acquire Competence Call Center Through TELUS International

Merger Adds Significant Scale to TELUS International, and Expands Its Growing Enterprise Value to Approximately C$5 Billion Further Growth Potential Positions TELUS International for a Future Initial Public Offering Targeted in the Next 12-24 Months TELUS Corporation, through TELUS International, a customer experience innovator that designs, builds and delivers next-generation digital solutions for global brands, announced that it has agreed to acquire privately-owned Competence Call Center (CCC), a leading provider of…

The Power of Personalization: TELUS International Survey Finds Digital Native Gen Zers Lead Demand for Personalized Customer Experience

TELUS International, a customer experience (CX) innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, announced today the results of a US study analyzing consumer interest in personalized customer service experiences. The survey, which was conducted online within the United States by The Harris Poll on behalf of TELUS International among over 2,000 U.S. adults, found that personalization is a key driver of purchasing decisions and brand loyalty for the…

A New TELUS International Study Reveals That Social Media May Give Brands a Second Chance to Make a First Impression with Millennials

62% of Millennials Would Likely Recommend a Brand That Has an Exceptional Social Media Presence, Even If They Were Not Initially Happy with Their Product or Service A new survey commissioned by TELUS International, a global customer experience innovator that designs, builds and delivers next-gen digital solutions for global and disruptive brands, and conducted online by The Harris Poll to over 2,000 US adults, found that 62% of millennials (ages 18-34) would likely recommend a brand that has an exceptional social media…

Loop Insights Rebrands As Fobi AI To Unify Messaging And Branding With Next Phase Of Enterprise Level Growth

Fobi Ai Inc., a leading data intelligence company using artificial intelligence to help clients turn real-time data into actionable insights and personalized customer engagement is pleased to announce that Loop Insights is rebranding as Fobi AI today. The Company’s new name, logo, website, and messaging will launch tonight. In addition, the Company’s ticker symbols will also change in the near future to match the company name, with the TSXV changing to “FOBI” and the OTCQB changing to “FOBIF”. The purpose of the…

iQmetrix Appoints Marlon Marcial As Vice President Of Global Marketing

Former Director of Global Service Provider Marketing at Cisco and Rogers Communications, Marlon Marcial brings over two decades of technology expertise in global B2B marketing. iQmetrix, provider of North America’s leading telecom retail management software, has announced the appointment of Marlon Marcial as Vice President of Global Marketing. In this role, Marcial will be responsible for overseeing execution of the global marketing strategy, shaping and evolving the company’s SaaS solutions, and leveraging iQmetrix’s…

Invoca Acquires DialogTech to Become the #1 Conversation Intelligence Platform with $100M in Revenue

Acquisition will accelerate innovation designed to help B2C brands drive more leads, improve the buyer experience and increase revenue Invoca, the leader in conversation intelligence for revenue teams, today announced that it has acquired DialogTech, an AI-powered call tracking and analytics solution for marketers, in a combined cash and stock deal. With this acquisition, Invoca extends its leadership in the $4.8 billion conversation intelligence market and is on track to exceed $100 million in revenue. The company now has…

Social Video-At-Scale Platform StoryTap Scales Up With Seed Round led by Refinery Ventures and StandUp Ventures

StoryTap, whose patented video storytelling platform enables well-known brands to engage and grow by harnessing the power of authentic social video stories at a global scale, has announced a seed funding round, led by Refinery Ventures and co-led by StandUp Ventures. Refinery Ventures Managing Partner Tim Schigel and StandUp Ventures Managing Director Michelle McBane have joined the StoryTap Board. Marketing Technology News: Avatier Unveils 2021 Spring Release Identity Anywhere Suite The US$2.3 million round will…

M&A Influencers Continue to Drive Valuations

Today’s tech entrepreneurs sit on the cusp of a huge opportunity to cash in during 2021. Digital transformation, fast-tracked by lockdowns across the world, has not only created an environment ripe for new digital solutions, but a huge appetite among PEs looking to buy into tech to build and sell, or for corporate acquirers to gain an edge over rivals or to provide new revenue streams. The big question on the lips of entrepreneurs the world over is, do we focus on growing organically in an increasingly competitive market,…

Appnovation’s Iain MacNeil Wins 2021 Report on Business Best Executive Award

Appnovation is pleased to announce that Iain MacNeil, Chief Revenue Officer, has been awarded a 2021 Report on Business Best Executive Award. The Report on Business Best Executive Awards is an annual program to celebrate excellence among non-CEO leaders at the SVP, EVP and C-suite (or equivalent) levels. The 50 winners chosen for 2021 represent the best of Canadian leadership in five functional areas: Finance; Human Resources; Operations; Sales and Marketing; and Technology. Marketing Technology…

Comcast Rolls out Nation’s Largest Landline Voice Verified Caller ID Solution to Combat Robocalls

Company Leverages STIR/SHAKEN Technology To Help Consumers and Business Owners Determine Which Calls Come From Verified Telephone Numbers Verified Caller ID Feature Helps Consumers and Business Owners More Easily See What Calls are Spoofed Comcast today announced that the company has rolled out the nation’s largest landline voice implementation of STIR/SHAKEN-based Verified Caller ID feature in an effort to help protect the company’s Xfinity Voice, Comcast Business Voice, and Business VoiceEdge Select customers from…

Loop Insights To Launch UKLIPZ, First Ever Artificial Intelligence Verified Mobile Video Review Platform

Loop Insights Inc. a provider of contactless solutions and artificial intelligence (“AI”) to drive real-time insights, enhanced customer engagement and automated venue tracing to the brick and mortar space is pleased to announce the January 2021 launch of UKLIPZ, the first-ever platform that enables consumers to create verified reviews using mobile video that can also be used, purchased or analyzed by brands and retailers to drive further engagement and sales. UKLIPZ was acquired by Loop on September 16th, 2019. Loop…