UserReplay’s New Platform Delivers Active CX

The next generation CX Analytics Platform from UserReplay provides Active CX.  Active CX not only makes getting to the high-value digital frustrations quicker but also helps teams to dynamically improve user experience through Machine Learning triggered automations. The Active CX journey starts with the recording and analysis of every digital customer interaction.  These sessions are intelligently grouped into smart segments through machine learning and then alerts trigger automated actions in support of conversation or…

UserReplay Appoints New CEO Ruth Peters to Accelerate Growth

Ruth Peters Has Rapidly Risen Through the Ranks at Userreplay After Joining as VP Marketing in March 2017 UserReplay, the leader in enterprise Customer Experience Analytics announce the appointment of Ruth Peters as Chief Executive Officer (CEO). Ruth has rapidly risen through the ranks at UserReplay after joining as VP Marketing in March 2017 and then taking responsibility for Revenue and Operations from September 2017. Furthermore, the company announced that John Thompson, CEO of UserReplay since January 2013 will take…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from DX Marketing (People-based Marketing), UserReplay (Customer experience), Zoom (Unified Communication), Semcasting (Identity Management), and  Melrose Labs (Mobile Marketing). Vision Completes Acquisition of DX Marketing H.I.G. Capital (“H.I.G.”), a leading global alternative investment firm with over $41 billion of equity capital under management, announced that its portfolio…

Active Feedback – Hitting the Sweet Spot between Qualitative & Quantitative CX Data

UserReplay has added Voice of Customer Feedback features to its core platform, bringing first-party customer feedback to the heart of CX analytics. Active Feedback offers a totally new view of on-site analytics, combining qualitative and quantitative data seamlessly in a single solution. Enabling user feedback to be viewed and interrogated alongside other CX statistics and situational data collected by UserReplay. Marketing Technology News: Time to Spend More on Influencer Marketing Across Multimedia Channels, Including…