Tags:

Avtex Opening Global Delivery Center in India

Avtex, a customer experience (CX) consulting and technology company, announced that it will open a Global Delivery Center (GDC) in Hyderabad, India to enhance their support capabilities and service offerings to their clients. The GDC brings Avtex in proximity to a large pool of talent, and the company will invest in the area to create local jobs which will help the company scale and meet its ambitious growth goals. Marketing Technology News: Tacton Partners With Intershop “We want to be able to grow quickly and in…

Avtex Acquires Aria Solutions

Avtex, a customer experience (CX) consulting and technology company, announced its acquisition of Aria Solutions, a leader in contact center and customer experience solutions based in Calgary, Alberta, Canada. Founded in 1997, Aria Solutions was one of the first system integrators in North America for Genesys, the global leader in cloud customer experience and contact center solutions. Aria has specialized in system integration, agent technology, omni-channel capabilities, CRM, WFM, and operational analytics. Utilizing…

National Business Research Institute Recognizes Avtex for their Commitment to Employee Experience

High levels of Employee Experience earn Avtex a place in NBRI's Circle of Excellence The National Business Research Institute (NBRI) is pleased to welcome Avtex to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations with high levels of Employee Experience (EX). To qualify for this honor, the organization must score at or above Stretch Performance which is at the 75th percentile of their industry, or the organization must improve a statistically significant 5 or more percentiles at the…

Truliant Selects Avtex to Elevate Member Experience

Avtex, a customer experience (CX) consulting and technology company, announced that Winston-Salem based Truliant Federal Credit Union has selected them to champion their vision of transforming their Member Experience (MX) strategy and the technology ecosystem to support it. A $3.1 billion-asset credit union, Truliant is focused on accelerating digital transformation to reshape the member experience. With a strategic initiative to better leverage its technology ecosystem to deliver exceptional service, Truliant will work…

VTEX Earns $1.7 Billion Valuation, Becomes A Tech Unicorn

New funding brings VTEX's total raise to $365 million; will accelerate R&D, global expansion, and help meet record demand from B2B and B2C merchants VTEX, the world's first and only fully integrated commerce-marketplace-OMS platform, announced it has raised $225 million in a Series D funding round, earning the e-commerce provider a $1.7 billion valuation and the coveted status of tech unicorn. The funding received from leading public market technology investors Tiger Global, Lone Pine Capital, Constellation, Endeavour…

SAP Hybris Customer Management Executive Robert Werkema joins VTEX as VP, Strategic Customers

The leading marketplace-commerce-OMS platform brings on the industry veteran during an impressive growth period VTEX, the world’s first and only fully-integrated marketplace-commerce-OMS solution, announced Robert Werkema as its new Vice President, Strategic Customers to help enterprise businesses rapidly achieve success in their digital commerce strategies. As former Global Vice President of Customer Management at SAP, Werkema brings his extensive experience in digital transformation and systems development to the VTEX…

Avtex Achieves the 2020/2021 Inner Circle for Microsoft Business

Avtex is honored by Microsoft for achieving outstanding sales achievement and innovation Avtex, a customer experience (CX) consulting and technology company, announced that it has achieved a number of Microsoft awards stemming from its innovation and sales achievement, including being named to the 2020/2021 Inner Circle for Microsoft Business Applications and being recognized as a finalist of the Intelligent Sales & Marketing 2020 Microsoft Partner of the Year Award. For achieving the highest annual attainment of…

Avtex Improves Internal and Client Experiences with Genesys Cloud

To streamline communications with internal teams and clients, Avtex, a customer experience (CX) consulting and technology company, announced it has now moved to the cloud with Genesys, the global leader in cloud customer experience and contact center solutions. By deploying Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, Avtex now has a unified technology solution across its support teams, resulting in improved visibility and cost controls. Previously, Avtex used an…

Avtex Acquires CPI Assets

Avtex, a customer experience (CX) consulting and technology company, announced the acquisition of assets of Communications Products, Inc. (CPI), an Indiana-based provider of contact center and communication solutions. Specifically, Avtex has entered into agreement to purchase CPI’s portfolio of Genesys customers. CPI has been successfully implementing and integrating advanced, mission-critical interaction and data analytics solutions for over three decades. As a long-term partner of Genesys, the global leader in cloud…

VTEX Invests in US Market to Deliver Collaborative Commerce and Meet Growing Enterprise Customer Demand

The first and only global, fully integrated marketplace-commerce-OMS solution enabling brands to unlock their unlimited potential for digital growth VTEX, a leading marketplace-first commerce provider serving over 2,000 brands and retailers in 30 countries, is responding to strong demand from large B2C retailers and enterprise B2B brands in the US market by expanding its commerce capabilities and its US leadership team. This market expansion follows a $140 million investment by Softbank in 2019 and the recent opening of…

Avtex Hires Kristine Hansen as Vice President of Sales

Hansen Will Focus on Delivering Extraordinary Experiences by Unifying Microsoft and Genesys Technology Avtex, a customer experience (CX) consulting and technology company, announced the hiring of Kristine Hansen as Vice President of Sales. Hansen, previously with companies such as Microsoft and IBM, recently concluded her role as a Senior Director at Genesys. In her new role, she will report to Avtex Chief Business Officer, Bryce Gibson. “I know firsthand how capable and successful Avtex has been at providing seamless,…

Avtex Achieves the 2019/2020 Inner Circle for Microsoft Business Applications

Avtex is honored by Microsoft for achieving outstanding sales achievement and innovation Avtex, a customer experience (CX) consulting and technology company, has achieved the prestigious 2018/2019 Inner Circle for Microsoft Business Applications. This is the fourth consecutive year that Avtex has achieved this status. Membership in this elite group is based on sales achievements that rank Avtex in the top echelon of the Microsoft’s Business Applications global network of partners. Inner Circle members have performed to a…

Avtex and NuSoft Solutions Combine to Create Microsoft Business Applications Powerhouse

Avtex and NuSoft Positioned to Drive Continued Innovation and Deliver More Impactful Solutions and Services to Clients Avtex, an end-to-end Customer Experience (CX) consulting firm, announced its acquisition of NuSoft Solutions, a Detroit-based leader in digital consulting solutions across the Microsoft ecosystem. “I’m excited for our clients, teammates, and partners, as Avtex is uniquely positioned as the nation’s leading Customer Experience solutions provider; I can’t wait to see all the amazing customer solutions our…

Call Journey and Avtex Harness the Power of Voice Data to Enhance Customer Experience Across North America By STS News Desk On May 8, 2019…

Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in CX solutions, ties up with Call Journey, a leading pioneer in Conversation Analytics, to help businesses identify CX gaps, improve the quality of their CX programs, and excel in today’s super competitive consumer landscape. With Avtex expertise in providing end-to-end CX solutions and cutting-edge strategies and Call Journey’s AI-Powered Conversation Analytics technology, businesses can…

VTEX Named in Gartner’s Magic Quadrant for Digital Commerce Report

The Company Is Positioned Once Again, Among the Vendors in the Global Digital Commerce Segment VTEX, provider of the True Cloud CommerceTM platform, announced today that it has been positioned for the second consecutive year in the June 2018 Gartner Magic Quadrant for Digital Commerce. The company is included among the vendors in the global digital commerce segment. Present in more than 25 countries and empowering over 2,300 online stores around the world, VTEX has been accelerating its investments and activities in…

New E-Commerce Partnership to Enhance Payment Solutions for Growing Brands

A new unified ecommerce and payments partnership that will allow fast-growing brands to bolster their operations and enhance client relationships has been sealed amidst COVID-19. Digital marketing and ecommerce specialist, Diginius has aligned with Adyen, a renowned payments platform that works with the likes of Facebook, Uber and Spotify. Both businesses are already working with VTEX, a digital collaborative commerce provider that helps power online operations for huge brands like Coca Cola, Levi’s and Samsung.…

Business Growth and Improved Operations Linked to Customer-Centric Leadership and Mature CX in Asia Pacific, Zendesk-ESG Study Reveals

New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic Zendesk, Inc. released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in Asia Pacific (APAC) investing in customer experience (CX) are reaping the benefits. The study found a clear link between organisations with more mature CX capabilities and improved business success in areas such as market share, increased customer…

Embrace Automation or Get Left Behind, Urge E-Commerce Leaders

E-commerce leaders urge trend watchers to keep an eye on the recent innovations in automation and data science capabilities to meet growing demands in the omnichannel digital CX industry. In recent months, more and more businesses have embraced digital than ever before in an attempt to claw back some revenue from factors such as store closures and physical restrictions. And, as a result, an omnichannel approach has never been so important. This move has seen food establishments offer online ordering and delivery services,…

Consumer Shopping Cultures and How to Adapt Digital Practices

One of the many benefits of e-commerce is that it provides retailers with access to a global market. But, despite being accessible to customers in seemingly the same way no matter where in the world they are based, consumption patterns and shopping habits differ across countries. As a result, businesses simply cannot adopt a ‘one size fits all’ approach, when targeting international customer bases. Rather, careful consideration of the markets and countries in which you operate is key for success on a global scale.…

Vungle Acquires AlgoLift, a Leading Marketing Intelligence Platform for Mobile Advertising

Acquisition boosts Vungle’s advertising technology to provide contextual, machine learning-powered recommendations for maximum ROAS and user LTV  Vungle, the leading mobile ad network and in-app monetization platform, announced the acquisition of AlgoLift, an LTV powered user acquisition automation platform for mobile advertisers. The acquisition adds AlgoLift’s industry-leading algorithms and optimization technology to Vungle’s global, creative-centric advertising network to give advertisers actionable intelligence to…