8 Cybersecurity Risks in Android’s VoIP Components

A team of Chinese researchers has recently revealed the findings of a ground-breaking investigation into Android’s voice-over-internet-protocol (VoIP) components. The team from OPPO ZIWU Cyber Security Lab, the Chinese University of Hong Kong and Singapore Management University, found no fewer than eight vulnerabilities. Cybercriminals minded to exploit those vulnerabilities could do any of the following: Transfer calls without the recipient’s knowledge Spoof caller IDs Crash VoIP devices Run malicious code…

Really Simple Systems CRM Launches VoIP Telephony Integration

Leading cloud CRM vendor, Really Simple Systems, has announced the release of a VoIP integration development for its software. This is the fourth CRM enhancement released by the company in the last month and more are planned to follow. The VoIP integration enables incoming calls to be automatically matched to a client's CRM records, displaying the appropriate Contact or Account record to the call operator. This gives immediate visibility of the caller's details and their account history. Marketing Technology News:…

How VoIP System can be Used to Improve Your Marketing Strategy

VoIP (Voice Over Internet Protocol) is a technology with a rapidly rising stock. In the UK alone, over three million businesses subscribe to a VoIP system. In the last few years, Sales of VoIP systems have been up by around 21% per year and this trend shows no sign of slowing. And while VoIP isn’t exactly a new technology, it’s only in recent years that it’s evolved into a truly viable communication system and a genuine alternative to traditional telephone systems. Business Benefits of using Voice Over IP Companies…

Textmunication Announces Agreement to Integrate SMS with Deep Sky Mobile VoIP Platform

Textmunication Holdings, Inc., a cloud-based communication technology holding company, announced it has signed a Memorandum of Understanding (MOU) to integrate SMS into Deep Sky VoIP Platform. “Top 20 Most Promising Digital Marketing Solution Providers” The Company is pleased to announce it has signed a MOU with Deep Sky Mobile to collaborate on the development of SMS and VoIP enabled projects for the commercial market. Along with Deep Sky’s VoIP and IoT services, our proprietary SAM platform which is capable of sending…

Unified Office Announces Hospitality Management Suite for Hotels, Enabling Increased Productivity and Room Monetization Once Again

Helps Hotels Bring Sales, Scheduling and Customer Experience to a New Level Unified Office, Inc., a leading managed services provider offering reliable hybrid cloud-based virtual communications services and business analytics announced today that they are bringing their award winning Total Connect Now (TCN) business communications solutions to the hospitality industry. This offering will integrate with leading hotel management and messaging services such as Opera, Synergy and Kipsu to provide full customer visit, bookings…

50 “Most Loved” Technology Platforms You Should Know About

It's Valentine's Week and we are all set to showcase the winners of TrustRadius' Most Loved Award winners. The B2B marketers and sales professionals write product reviews and recommendations to demonstrate their relationship with the various MarTech, SalesTech and Customer Support they use to manage their tasks and meet customers. And, these reviews help Martech and Salestech product development teams improve their overall product experience and customer support. This is an infographic featuring the Top 50 “Most Loved”…

Infringement of Privacy Rights in the Digital Age

Privacy in the digital age is a hot topic at the moment. After a honeymoon period, people are starting to realize how much of their data is stored digitally, and what the consequences can be. If you’re active online, chances are your full name, identification number, addresses, phone number, credit card details, etc. are stored online somewhere. On top of an invasion of privacy, if someone accesses this data, it can leave you vulnerable to further attacks. Your finances, relationships, and even your future can be at…

Why Audio Ads Should Be a Part of Your Advertising Strategy in 2020

The IoT allows more and more consumers to have an online presence almost 24/7 via devices: smartphones, tablets, smart boxes and sticks, smart speakers, watches — you name it. These developments open new opportunities for companies to reach and engage with their customers. Advertisers who opt for programmatic ads level up their marketing game in targeting various types of audiences. However, in 2020, it’s not just the programmatic that matters, but the type of content you choose — visual ads alone are no longer enough to…

LogMeIn Announces New GoTo Marketplace and Latest Partner Integrations

GoTo’s New and Improved Integrations Help Customers Drive Greater Productivity and Efficiency in Their Communication and Collaboration Workflows LogMeIn, Inc. announced the launch of the GoTo Marketplace, a single point of access to all of the applications and productivity tools that integrate with LogMeIn’s GoTo suite of Unified Communications & Collaboration (UCC) products. LogMeIn also announced new and improved integrations for the GoTo portfolio, including Salesforce Lightning, Theta Lake, Clio, Zoho and Prezi. The…

First-of-its-kind, maaiiConnect Spearheads the Next Generation of Customer Support

The Digital Convergence Platform Seamlessly Integrates Crystal-Clear Voice + Video, Smart Messaging, and Customer Identity Products With Back-End Systems to Mobilise an Unrivalled Communications and Customer Support Experience Leading global telecommunications solutions provider M800 announced the soft launch of its digital convergence platform maaiiConnect. The pioneering product is set to revolutionise B2C and B2B communications by integrating telecom and digital communication channels onto a single interface to…

Smarsh Expands and Enhances Support for Voice Compliance

Provides secure and easy archiving, search and play back of voice content from virtually any recording system, strengthening risk and compliance initiatives Smarsh, helping customers get ahead – and stay ahead – of the risk within their electronic communications, announced the expansion of support for voice content within both its Enterprise Archive and Professional Archive platforms. Customers can now search, supervise, and play back voice content from virtually any telephony system, voice-enabled application or media…

Bootstrapped SaaS startup JustCall Ranks 54th Fastest Growing Company on Deloitte’s APAC Technology Fast 500

JustCall attributes its 1367% revenue growth to laser focus on customer support, powerful automation features, and native integrations with other business tools. JustCall, a popular cloud phone system software for businesses, announced that it ranked 54th on the Deloitte APAC Technology Fast 500™ 2019. A ranking of the 500 fastest growing technology, media, telecommunications, life sciences, and energy tech companies in the Asia Pacific now in its 18th year. JustCall has grown 1367% over the past three years because of the…

VoiceFoundry Announces Collaborative Partnership with SynchroNet

A holistic approach to customer and agent interactions, leveraging AWS services VoiceFoundry, a provider of enterprise cloud-based contact center solutions with a unique focus on customer engagement and SynchroNet, a pioneer in delivering virtual desktop solutions, announced a collaborative partnership to drive a new level of customer and agent engagement. The partnership aligns two specialty Advanced Consulting Partners in the Amazon Web Services (AWS) Partner Network (APN) that have a singular focus of delivering…

Shaped by AI, the Future of Work Sees Soft Skills and Creativity as Essential

As technology advances, it disrupts and revolutionizes entire business sectors, often making our jobs easier and our lives better. And while we don’t always know the full impact of such technological advancement, with Artificial Intelligence (AI) it’s becoming increasingly clear that AI will disrupt nearly every industry in one way or another. While many people fear a future in which robots have eliminated human employees from the workforce, AI technology is not nearly that sophisticated yet. Sure, an autonomous train is…

10 Reasons to Ditch Your Old Office Phone Systems

Traditional landline phones have been our comrade in thick and thin, for centuries. It was admittedly one of the greatest human-made inventions in the books of history whose contribution in the human race’s upliftment can’t be disregarded. However, as time progresses, some new inventions like VoIP in the world of telecommunication have transcended this old-school means of communication. The VoIP-based office or business phone system is capable of doing more than you could ever imagine with the traditional landline-based…

Tenfold Raises $7.5M in Series C Funding to Expand its Cloud-Based Voice/CRM Integration Platform and Fuel Go-To-Market Growth

Next Coast Ventures, Andreessen Horowitz, and Salesforce Ventures extend their investments and support of Austin-based Tenfold Tenfold, a next generation CTI company that integrates the world’s leading CRM and voice platforms, announced that it has secured $7.5 million in Series C funding led by Next Coast Ventures. The round includes investments from other returning investors Andreessen Horowitz, Geekdom Fund and Salesforce Ventures. Tenfold plans to use the funding to extend its real-time cloud integration layer and…

CSS Corp Wins NASSCOM’s Customer Service Excellence Award 2019

Recognized for Its Transformative Approach to Drive Customer Experience Operations CSS Corp, a new-age IT services and technology support company, has won NASSCOM’s prestigious Customer Service Excellence Award 2019 in the ‘Transformation’ category. The company was chosen for its innovative approach to transform customer experience operations and create new revenue streams. The award was presented at NASSCOM’s BPM Strategy Summit 2019, which was held in Bengaluru on 5th September 2019. CSS Corp has been recognized for…

The Future of Journalism: Is Data the New Safety Net?

The publishing sector is still undecided about how best to fund its output. Our global journalist research showed two-thirds of those over 150 Journalists surveyed were concerned that ad revenue-based funding models favor more short-form and 'clickbaity' content. However, just as many said that readers’ reluctance to pay for digital content was a serious threat to the future of journalism. To combat this, media companies and their Journalists need to work together to create a sustainable, best-in-class product that provides…

GL Announces Enhanced Voice Quality Testing Solutions

GL Communications Inc., a global leader in telecom test and measurement solutions, addressed the press regarding the important features supported in Voice Quality Testing and VQuad software. “GL’s Voice, Video, and Data Quality Test Solution provides flexibility for connecting to and between any network, any service, and any interface,” said Mr. Robert Bichefsky, Director of Engineering at GL Communications. “The Enhanced VQuad™ application now supports both automated (using script command) and manual OWD and RTD…

Sprint’s Best-in-Class BYOD Communication and Administration Solution Acknowledged by Frost & Sullivan

Sprint Multiline Is a Carrier-Agnostic Platform That Prioritizes Both Ease of Use and Ease of Administration for Businesses of All Sizes Based on its recent analysis of the North American enterprise bring-your-own-device (BYOD) solutions market, Frost & Sullivan recognizes Sprint with the 2019 North American Product Leadership Award for its Sprint MultiLine solution. The platform's ease of use and high-value integrations meets the needs of both the worker and the organization. Its carrier-agnostic, enterprise-grade…