Accops VoIP Solution Helps Optimise Costs, Boosts Performance of Work-From-Home BPO Users

Accops Systems, a one-stop destination for all remote work requirements, has come up with a comprehensive and cost-effective solution that can deliver high-quality, wire-speed voice and customer data securely to call centre executives working from home, enabling uninterrupted customer services and business processes from anywhere. Using Accops solution for voice traffic, organizations can equip their remote workforce to attend to customer needs anytime, anywhere, using any device and any network, without worrying about…

MaxoTel Partners With Grandstream to Expand Their VoIP Solution in the Australian Market

Grandstream’s GRP Series of Carrier-Grade IP Phones Now Available in Australia From Maxo Telecommunications Grandstream, connecting the world since 2002 with award-winning SIP unified communication solutions, and Maxo Telecommunications, a leading ITSP and NBN (National Broadband Network) ready Hosted telephone system provider, announced that MaxoTel will be offering Grandstream’s GRP series of Carrier-Grade IP phones in their portfolio. System integrators, installers and resellers throughout Australia can now partner…

VOIP Networks Awarded as One of Mitel’s Top Partners

VOIP Networks, a leading provider of Mitel-powered unified communications (UC) solutions, was recently named a multiple winner during Mitel's Partner Awards for the Americas event. New York-based VOIP Networks was one of only two partners to receive multiple awards. VOIP was recognized as Mitel's Northeast Partner of the Year and also won the Sourcewell Award. "Congratulations to VOIP Networks for being named Mitel's Top Partner for the Northeast Region and earning an additional award for providing communications and…

8 Cybersecurity Risks in Android’s VoIP Components

A team of Chinese researchers has recently revealed the findings of a ground-breaking investigation into Android’s voice-over-internet-protocol (VoIP) components. The team from OPPO ZIWU Cyber Security Lab, the Chinese University of Hong Kong and Singapore Management University, found no fewer than eight vulnerabilities. Cybercriminals minded to exploit those vulnerabilities could do any of the following: Transfer calls without the recipient’s knowledge Spoof caller IDs Crash VoIP devices Run malicious code…

Really Simple Systems CRM Launches VoIP Telephony Integration

Leading cloud CRM vendor, Really Simple Systems, has announced the release of a VoIP integration development for its software. This is the fourth CRM enhancement released by the company in the last month and more are planned to follow. The VoIP integration enables incoming calls to be automatically matched to a client's CRM records, displaying the appropriate Contact or Account record to the call operator. This gives immediate visibility of the caller's details and their account history. Marketing Technology News:…

How VoIP System can be Used to Improve Your Marketing Strategy

VoIP (Voice Over Internet Protocol) is a technology with a rapidly rising stock. In the UK alone, over three million businesses subscribe to a VoIP system. In the last few years, Sales of VoIP systems have been up by around 21% per year and this trend shows no sign of slowing. And while VoIP isn’t exactly a new technology, it’s only in recent years that it’s evolved into a truly viable communication system and a genuine alternative to traditional telephone systems. Business Benefits of using Voice Over IP Companies…

Textmunication Announces Agreement to Integrate SMS with Deep Sky Mobile VoIP Platform

Textmunication Holdings, Inc., a cloud-based communication technology holding company, announced it has signed a Memorandum of Understanding (MOU) to integrate SMS into Deep Sky VoIP Platform. “Top 20 Most Promising Digital Marketing Solution Providers” The Company is pleased to announce it has signed a MOU with Deep Sky Mobile to collaborate on the development of SMS and VoIP enabled projects for the commercial market. Along with Deep Sky’s VoIP and IoT services, our proprietary SAM platform which is capable of sending…

Ericsson Emodo Tackles Ad Industry’s Data Inaccuracy Problem with Launch of First Inventory Solution Verified for Accuracy by Three UK…

Emodo Supply, verified by Three, establishes a new, higher quality standard for mobile ad inventory by verifying accuracy before bidding begins Emodo, an Ericsson company focused on data activation and monetization, is launching Emodo Supply, verified by Three UK. The product is an operator-verified solution that validates the accuracy and quality of advertising inventory in real time. This is the first advertising solution to emerge as part of its ongoing partnership with CKDelta, a member of CK Hutchison Holdings. With…

CBTS Unites Cisco Webex with Broadworks Cloud Calling and Collaboration for Powerful Hosted UC

CBTS, a proven technology provider driving superior business outcomes, announces that its powerful Hosted Unified Communications (UC) solution powered by Cisco Broadworks is now fully integrated with the leading meeting and workstream collaboration tool Cisco Webex, combining two powerful platforms to deliver the ultimate customer experience with unified collaboration and communications. CBTS now delivers an end-to-end mobile, office, and remote office experience that is seamlessly connected through a single application.…

CallRail Launches “Lead Center” for SMBs to Manage their Leads

SMBs now have an affordable platform for seamless, automated lead management CallRail, a lead-focused marketing and analytics platform, announced its new Lead Center, a communications and management hub that enables small-to-medium-size businesses (SMBs) to connect with, prioritize and manage every lead so no opportunity is missed. A survey of CallRail customers revealed many SMBs are using spreadsheets to keep track of leads or toggling between multiple communication platforms — a disjointed and costly approach resulting…

Alianza Acquires Message Hopper

Alianza, Inc., the leading cloud communications platform for service providers, announced the acquisition of Message Hopper, a software company delivering a cloud-native SMS solution for businesses. Message Hopper's Business Text Messaging application helps businesses connect with their customers using SMS and MMS. The cloud-based solution includes two-way chat conversations, chatbot functionality for automated custom responses based on keywords and schedules, plus the ability to run marketing campaigns. Marketing…

FirstComm Launches Microsoft Teams Integration: Targeting Enhanced Business Phone Capabilities

FirstComm, a leading technology solutions provider of powerful cloud-based communications, networking, and security resources, announced their Microsoft Teams integration - UC Teams, has officially launched in addition to their already powerful UC packages, elevating the functionality and collaboration between hosted business communications and MS Teams. Customers will now be able to experience the full scope of FirstComm UCaaS telephony features directly through their Teams client, with minimal cost and quick…

Content Guru Commended by Frost & Sullivan for Offering Superior Customer Engagement with its Advanced CCaaS Solutions

The company's native, flexible product portfolio presents a full set of integration capabilities to empower clients to offer consistent customer experiences Based on its recent analysis of the European Contact-Center-as-a-Service (CCaaS) market, Frost & Sullivan recognizes Content Guru Ltd. with the 2020 European Technology Innovation Leadership Award. Its storm® ecosystem brings together intelligent automation, a wide array of third-party systems integrations, omnichannel engagement capabilities, and unique…

FAN introduces Alanna.ai, Virtual Closing Assistant

Florida Agency Network (FAN) launches "Alanna.ai", a new virtual closing assistant to further bolster FAN's customer closing experience. This free service provides immediate answers to closing transaction questions 24 hours a day, 7 days a week. Alanna.ai is composed of world-class artificial intelligence that integrates seamlessly with FAN's title production software, capable of providing dedicated and private responses to common questions related to closing transactions. Marketing Technology News: Brandwatch Announces…

NWN Helps Fairleigh Dickinson University Move to Unified Communications

Unified Communications Platform Contributes to Confidence on Multiple Campuses NWN, a leading technology-enabled service provider focused on transforming the customer experience, is helping Fairleigh Dickinson University (FDU) successfully transition both its NJ and Vancouver campuses to a new dynamic collaboration solution with the NWN Unified-Communications-as-a-Service offering. NWN has helped FDU not only move its telephony systems from copper to VoIP, but also set up an enhanced 911 solution as a part of the…

Verizon Business launches Comeback Coach

Company’s First Comprehensive Small Business Resource Hub to Provide Connectivity, Collaboration and Security Verizon Business launches its first small business resource hub - bringing together valuable tools, services and advice to small businesses as they continue to deal with the impact of the pandemic. This new hub for small business resources serves as a one-stop destination bringing together Verizon’s numerous COVID-19 small business relief programs and vital information to help small businesses survive and thrive.…

Five Steps for Successfully Adapting Your Marketing Team to a Hybrid Work Paradigm

Despite current uncertainties, one trend everyone recognizes is the rise in remote working. What’s equally clear is that some employees will remain remote, even after offices reopen, while others may return to the office full time, creating a hybrid working model. Although this evolving hybrid work paradigm comes with benefits, such as hiring the best talent regardless of their physical location, it also requires marketing leaders to build workplace culture in new ways. Here are five steps marketers can take to…

John McAfee Launches World’s First Private Cell Phone Data Service

Technology legend and two-time presidential candidate John McAfee has announced The Ghost Cell Phone Data Service, the first 4G data service to make connections to the network untraceable. McAfee is looking for members of the media interested in beta-testing the service, which is slated for global launch in September. The Ghost Cell Phone Data Service uses eSIM technology that allows data connections on a smartphone without a physical SIM card. Users of supported phones connect to a special network for data services. This…

Fuze Empowers Mobile Workforce with New Patent for Multi-Modal Communication

Patent provides users with a unified history across multiple forms of communication and devices, streamlining the management of cloud-based communications Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent on how to create a unified history for multi-modal communication across chat, voice, video, and meetings. The US Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No.10306071 on May 28, 2019. The patented approach provides…

Why Audio Ads Should Be a Part of Your Advertising Strategy in 2020

The IoT allows more and more consumers to have an online presence almost 24/7 via devices: smartphones, tablets, smart boxes and sticks, smart speakers, watches — you name it. These developments open new opportunities for companies to reach and engage with their customers. Advertisers who opt for programmatic ads level up their marketing game in targeting various types of audiences. However, in 2020, it’s not just the programmatic that matters, but the type of content you choose — visual ads alone are no longer enough to…