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TTEC Signs Agreement To Acquire VoiceFoundry, Setting The Foundation For Significant Future Growth With Amazon Connect

Acquisition adds Amazon Connect, one of AWS’s fastest-growing services, to TTEC’s Humanify Cloud CX Ecosystem TTEC Holdings, Inc. a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced that it agreed to acquire VoiceFoundry, a global partner of Amazon Web Services, creating an end-to-end CX delivery solution for Amazon Connect. The U.S. and European parts of the acquisition closed today, with the Australian and ASEAN acquisition expected to …

Ribbon Connect for Microsoft Teams Delivers Carrier-Grade Voice Calling

Solution is the first of a portfolio of subscription-based as-a-service offerings from Ribbon Connect designed to rapidly accelerate time-to-market for real time communications capabilities Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, launched Ribbon Connect, a portfolio of subscription-based "as-a-service" offerings. The first Ribbon Connect offering supports Microsoft Teams Direct Routing…

Nonvoice Partners With Bango to Accelerate 5G App Adoption

Bango, the mobile commerce company, announces that it has entered a Bango Marketplace partnership agreement with Nonvoice, the leading 5G app agency. Through the partnership, Nonvoice will accelerate the adoption and success of its network of 5G app developers. Nonvoice is the world’s first agency to focus on the opportunities for 5G apps, establishing new distribution channels and investment sources for innovative apps by providing access to its distribution network spanning North and South America, Asia, Africa and…

Xenon arc Unveils Groundbreaking Voice of Customer Study Results

Call to action for materials producers to address often-overlooked customer segment Xenon arc, a leading data-driven marketing and sales organization, announced the release of their 2020 Voice of Customer study, an in-depth investigation of small-to-mid-sized business customers (SMBs) in the Materials Industry – focusing on their experience, requirements and preferences. The study dives deep into defining the customer journey, from the development of a need all the way through to post-purchase support and reordering.…

TMC Names Broadvoice a 2020 Communications Solutions Products of the Year Award Winner

Broadvoice b-hive UCaaS Platform Recognized for Exceptional Innovation Broadvoice®, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced that TMC, a global, integrated media company, has named the Broadvoice b-hive unified communications as a service (UCaaS) platform as a winner of the 2020 Communications Solutions Products of the Year Award. Broadvoice b-hive brings together powerful cloud PBX, UC and collaboration features with cloud call center in…

Thryv, Inc. Brings Voice-Activated Searches to Its Yellow Pages App on Mobile Devices

Thryv, Inc., the provider of Thryv® software and parent company of The Real Yellow Pages, announced a collaboration with Amazon to enable customers to connect with the Yellow Pages app on their mobile device, simply by asking Alexa. To get started, customers who make requests via the Alexa app, Alexa built-in phones or Alexa mobile accessories such as Echo Buds can say, “Alexa, open Yellow Pages.” They can also say, “Alexa, ask Yellow Pages to look for the nearest gas station,” or even ask Alexa to use Yellow Pages to…

Turning Voice Data into Sales Insights: Everything you Want to Know about the VoiceBase and ThoughtSpot Partnership

VoiceBase, the leading AI-Powered Voice Analytics company, announced a strategic partnership with ThoughtSpot, the leading Search & AI-Driven Analytics platform, to revolutionize how enterprises gain faster insights from their voice data through innovative search capabilities. A Huge Market for AI for Video, Audio, Vibration, Text, Emotion and Other Content Analytics Voice Analytics has been empowering frontline workers in contact centers and organizations for years, but 86% of businesses report that they need better…

VoxDirect from Voxox Launches New “Free Forever” Text and Voice Marketing

Voxox, an innovator in cloud communication solutions for businesses, announced the launch of their VoxDirect "Free Forever" plan as a direct response to helping small businesses come back stronger, and faster from the recent national crisis. VoxDirect from Voxox is a communications hub that unifies powerful phone and mass texting capabilities for small businesses in a single service. To further their support, VoxDirect is offering a complete online learning center for small business owners to maximize the use of text message…

Astute, Inc. Adds New Voice of Customer Capabilities to CX Solutions

Two leaders in AI-powered customer experience management software join forces to empower global brands' customer engagement Astute, Inc., a leader in customer engagement software, announced its acquisition of iperceptions, a company that specializes in collecting and analyzing Voice of Customer (VoC) data to help elevate the customer experience. The iperceptions platform and team of VoC experts have been helping global brands to understand the intentions, needs, and emotions of their customers since its founding in 1999.…

Voxprotocol Launches Among The Stars, a Space Themed Voice App for Amazon Alexa

Voxprotocol, the global leader in voice app entertainment, announced the launch of its Alexa exclusive voice app "Among The Stars," focusing on the history and exciting future of spaceflight. Among The Stars is a sonically immersive edutainment voice app that focuses on the much-needed modernization of historical space travel audio, which is currently scattered across different websites and in many different formats. Marketing Technology News: Globo Named Anchor Partner Of Plug And Play’s Media & Advertising…

Evolve IP Releases RECAP – AI Driven Speech Analytics And Voice Recording Platform

Extends Speech Analytics Business Intelligence Beyond Contact Centers and Into Every Business Department Evolve IP®, the world’s leading provider of Work Anywhere™ solutions, announced that it has released Evolve RECAP for Microsoft Teams, the Evolve Contact Suite, and Cisco unified communications. RECAP is a voice recording, transcription, and speech analytics platform with AI-driven natural language processing. RECAP helps businesses communicate better, and operate more securely, by enabling voice recording for every…

Verint and Cloud9 Team Up to Remove Complexity from Voice Compliance

Verint Systems Inc, The Customer Engagement Company, and Cloud9 Technologies , a leader in cloud-based communications, have joined forces to provide the financial services market with a fully compliant, cloud-enabled communications solution to support traders both on the trading floor and remotely, providing necessary flexibility as the industry continues to move to cloud-based platforms and work-from-home environments during and beyond the COVID-19 pandemic. This offering leverages Cloud9’s C9 Trader voice communication and…

Advice Local Adds Conversational Voice App Technology To Product Suite

Advice Local is pleased to announce the launch of their voice app solution for businesses. Creating a voice app enables a business to provide a conversational experience on devices powered by Amazon’s Alexa and Google Assistant. This voice app integration within Advice Local’s technology further demonstrates their commitment to providing superior solutions for their agency and brand partners. Marketing Technology News: BlueConic Expands Customer Lifecycle Orchestration Capabilities Advice Local sets themselves apart…

Bazaarvoice Acquires Curalate to Accelerate Social Content Across Its Network

Bazaarvoice adds Curalate’s leading visual commerce solutions to its global network of Retailers, Brands, and Consumers Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions, has announced the acquisition of Curalate, creating a powerful offering to lead the growing visual commerce trend, where consumers increasingly buy based on user-generated visual content. Curalate provides shoppable social, UGC, and influencer marketing solutions to more than 1,000 brands and…

Learn “How Voice Technology is Shaping Education and Entertainment” in VOICE Talks Presented by Google Assistant

Bamboo Learning, CoolGames, Sony, VoiceBrew and Voicebot.ai Featured VOICE Talks Presented by Google Assistant announces its third episode themed, "How Voice Technology is Shaping Education and Entertainment." Each episode is hosted by Google Assistant's Sofia Altuna and brings together the most innovative technologists, researchers, community builders and developers in the voice ecosystem. This upcoming premiere episode will feature interactive discussions with executives, engineers and developers from Bamboo Learning, …

HARMAN Expands Relationship with Alexa Voice Service

As an Amazon Alexa Consulting and Professional Services (CPS) provider, HARMAN will support customers and partners to determine Voice-as-a-Business HARMAN, a wholly-owned subsidiary of Samsung Electronics Co. Ltd., focused on connected technologies for automotive, consumer and enterprise markets, announced the expansion of its relationship with Amazon to include the Alexa Voice Service (AVS). Now an Alexa Consulting & Professional Services (CPS) provider, HARMAN will provide services on AVS integration to its…

Zynga Launches Word Pop, a Voice Game Based on Words With Friends, Exclusively for Amazon Alexa

Zynga Inc., a global leader in interactive entertainment, announced the launch of Words With Friends Word Pop (Word Pop), a new voice game based on Words With Friends, exclusively for Alexa. Marketing Technology News: Ingenico North America Reenforces Commitment to Customer Delivery Word Pop is an entirely new take on classic Words With Friends style play. In the game, Alexa challenges players to create as many words as possible from a six-letter bank, through a series of one-minute sessions. Players must say or spell…

Liberty Global to Leverage the Pareteum Experience Cloud in New Pan-European Voicemail Platform

Pareteum Corporation, a global cloud communications platform company, announced that it has been selected by Liberty Global, a multinational telecommunications company, to build a pan-European Voicemail platform. Leveraging the Pareteum Experience Cloud Voicemail solution, Liberty Global's new platform will be available to its entire European customer base. Marketing Technology News: Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud Contact Center Innovations Liberty Global is one of the…

LiveXLive & Live Nation Urban in Partnership With Color of Change Announce Lift Every Voice: A Juneteenth Special

Hosted by Charlamagne Tha God With Correspondent Gia Peppers LiveXLive Media, Inc. and Live Nation Urban join forces with Color of Change for a 90-minute Special, Lift Every Voice: A Juneteenth Special, this Friday, June 19th at 5 P.M. PT/8 P.M. ET. The event will commemorate African American freedom and celebrate the unifying language of music streamed across LiveXLive digital platforms, which will be available http://livexlive.com/juneteenth. Now more than ever, it's a time to come together and celebrate how far the…