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New Voice Gateway From Cognigy Advances Customer Service Experiences to New Levels

Voice-Based Conversational AI Champions CX Challenges; Enables Greater Customer and Employee Satisfaction Through Automation, Improving Accuracy, Efficiency Cognigy, a global leader in Conversational AI, announced the release of Cognigy Voice Gateway (VG), an artificial intelligence voice solution, which deploys virtual agents (naturally-conversing voice bots) for automated inbound and outbound voice calls, whether via phone, web or mobile. Cognigy VG is designed to empower enterprises to automate high volume customer…

Foxtel Selects TiVo’s Personalized Content Discovery, Conversation Service to Power Voice Search

TiVo Powers Leading Australian Subscription TV Operator’s Services with Intelligent Voice Search Innovation TiVo, the company that brings entertainment together and a wholly-owned subsidiary of Xperi Holding Corporation announced that Foxtel, Australia’s leading subscription-TV platform, has chosen TiVo to deliver its voice search innovation for subscribers in Australia. TiVo is providing Foxtel with a natural language, voice-based search solution, making it quicker and easier for Foxtel customers to find the content they…

Broadvoice Strengthens Channel Team

Broadvoice, an award-winning provider of hosted voice, unified communications (UC), and SIP trunking services for businesses, is reinforcing its commitment to its indirect sales partners with the addition of two new regional sales professionals to its channel management team. Robert Sanchez joins Broadvoice as Regional Channel Manager – Mountain West and Joseph Galluzzi is now Regional Channel Manager – Northeast. Broadvoice also has regional channel managers in California, Southwest, Midwest, and Southeast. Marketing…

Sensory Unveils VoiceHub Portal for Fast, Free, Flexible Wake Word and Voice UI Model Development

VoiceHub’s intuitive interface allows users to quickly build vocabularies in dozens of languages with no coding experience required Sensory, a Silicon Valley company pioneering AI at the edge and the de facto standard for enabling a voice UI on apps and devices, unveils VoiceHub, a convenient online portal that enables developers to quickly create wake word models and voice control command sets for prototyping and proof-of-concept purposes. Designed with flexibility in mind, VoiceHub allows users to easily select languages…

Dubber Unveils Unified Call Recording and Voice AI Solution for Microsoft Teams

Dubber Corporation Limited (Dubber), announced the global launch of Dubber Unified Recording on Microsoft Teams, supported by a new and tailored global channel partner and reseller program. Unified Call Recording is a first of a kind capability for Microsoft Teams enabled by Dubber's unique ability to capture any conversation - voice or video - on Microsoft Teams in the cloud - and to aggregate recordings, data, insights, and alerts from service provider and unified communications platforms, compliantly, in one place.…

Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer experience Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics solutions now integrate with Microsoft Dynamics 365 Customer Voice and Dynamics 365. The combined solution will enable decision-makers to utilize deeper, more comprehensive analytics across all customer…

Gain Actionable Retail Data With Bazaarvoice Premium Network Insights

These new solutions provide unprecedented visibility into brands’ retail channel performance, offering actionable insights needed to stand out on an infinite digital shelf Bazaarvoice, Inc., the leading provider of product reviews and user-generated content (UGC) solutions,  announced new Premium Network Insights for brands. These new actionable insights are designed to help brands focus their UGC strategy and resources so they can win at retail. With more data that is quickly accessible and updated daily, brands can easily…

Deltapath Announces Teams Gateway For Voice Enabling Work From Anywhere Capabilities

Deltapath, a Unified Communications company, specializing in revolutionizing the way organizations and people communicate, today announced the release of its Teams Gateway. The Deltapath Teams Gateway helps you satisfy your business goals without unnecessary spending by bridging your existing PSTN phone lines and PBX phone system to extend PSTN calling in Microsoft Teams. Deltapath Teams Gateway makes it possible for businesses that use Microsoft Teams to now add phone service without breaking the bank. By using your…

WellBe Voice Assistant And Wellbe Watch Now Available For Holiday Gift Giving

HandsFree Health, a provider of WellBe, a secure, HIPAA compliant, voice-enabled virtual health assistant platform, announced that the WellBe voice assistant and WellBe Emergency Alert Smartwatch are now available for purchase and shipping across the country through eBay. The innovative new health tech items are sold on top e-commerce retailers eBay, Amazon and Walmart, just in time for holiday shopping. WellBe uniquely combines health and entertainment into a modern consumer electronic device for the home. "Families are…

Red Box Partners with RingCentral to Deliver Next-Gen Voice and Video Capture Integrated with Unified Communications for Highly Regulated…

Dedicated voice specialist, Red Box, today announced a new integration partnership with RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. The integration will deliver access to RingCentral Voice and Video recorded conversations via Conversa by Red Box, the newly launched open microservices-based enterprise voice platform. "As dispersed workforces are now the norm, the adoption of UCaaS solutions has undoubtedly been accelerated within regulated…

Sendbird Launches Self Service Option for Sendbird Calls APIs, Making It Fast and Easy for Any Organization to Embed Voice and Video Calling…

Company continues to add new features to Sendbird Calls to facilitate online connections and reduce social isolation caused by COVID-19 Sendbird, the leading interactions API service for mobile and web applications, announced that it has opened a self-service portal for Sendbird Calls APIs. The new option makes it fast and easy for organizations to bring the power of voice and video to their apps. The company has also added several new features to the APIs, including call event webhooks and on-device recording.…

Roku OS 9.4 Provides New Ways to Access Content, More Voice Options & Customizations

Roku, Inc. announced Roku OS 9.4 will start rolling out to Roku devices in the coming weeks. Roku OS 9.4 offers customers new ways to access content quickly and a range of performance enhancements. The Roku Channel is adding more ways to access all-in-one entertainment via a new dedicated mobile app for iOS and Android smartphones available in the coming weeks. Additionally, Roku announced a new streaming player line up in another announcement. "The Roku OS allows consumers to easily get to the content they want…

BroadbandTV Corp Unveils Voices of Color Program For Socially Conscious Brands and Advertisers

BroadbandTV Corp. (BBTV), an enabling platform for content owners that is advancing the world through the management, distribution, and monetization of content, announces its socially-conscious program, Voices of Color. The program will target brands and advertisers looking to support BBTV's creators of color while tapping into multicultural consumers. Marketing Technology News: InsightSquared Brings Its Revenue Intelligence Platform to HubSpot According to Google research, people are more likely to consider or purchase…

Five9 Announces Five9 VoiceStream

Five9, Inc a leading provider of the intelligent cloud contact center, announced Five9 VoiceStream to help customers, partners and system integrators leverage the power of real-time voice and add a broad range of value-added applications on top of the Five9 platform. Five9 VoiceStream is a developer-friendly, modern cloud-to-cloud real-time media streaming API that enables frictionless integrations with partners and is highly secure to ensure customers' precious voice data is protected. "We are witnessing a wave of…

AirDroid Business Introduces Dynamic Mode: Remote Control With Real-Time Voice Calls And Adaptive Video Streaming

MDM Solution Enables Two-Way Communication and Smooth Video Quality to Remotely Access and Troubleshoot Devices Sand Studio, a mobile device management (MDM) solution provider, announced Dynamic Mode for AirDroid Business, which allows IT professionals and tech support teams to have access to audio while controlling an Android device remotely. In addition, Dynamic Mode can automatically adjust video quality by adapting to unstable network connection to give users the most fluid remote-control experience. Marketing…

Transform User Experiences With Voice

Onymos Conversation Component Enables Developers to Quickly and Easily Incorporate Voice User Interfaces (VUI) to Provide Mobile and Web Users Voice-Based Interactions People are comfortable with talking to dedicated appliances and devices, and now business and technology leaders want to invite voice-based conversations with their users via web apps and mobile apps. The introduction of Conversation, the latest Component in the Onymos Fabric, combines powerful, best-of-breed Automatic Speech Recognition (ASR), Natural…

TTEC Signs Agreement To Acquire VoiceFoundry, Setting The Foundation For Significant Future Growth With Amazon Connect

Acquisition adds Amazon Connect, one of AWS’s fastest-growing services, to TTEC’s Humanify Cloud CX Ecosystem TTEC Holdings, Inc. a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced that it agreed to acquire VoiceFoundry, a global partner of Amazon Web Services, creating an end-to-end CX delivery solution for Amazon Connect. The U.S. and European parts of the acquisition closed today, with the Australian and ASEAN acquisition expected to …

Ribbon Connect for Microsoft Teams Delivers Carrier-Grade Voice Calling

Solution is the first of a portfolio of subscription-based as-a-service offerings from Ribbon Connect designed to rapidly accelerate time-to-market for real time communications capabilities Ribbon Communications Inc., a global provider of real time communications software and network solutions to service providers, enterprises, and critical infrastructure sectors, launched Ribbon Connect, a portfolio of subscription-based "as-a-service" offerings. The first Ribbon Connect offering supports Microsoft Teams Direct Routing…

Nonvoice Partners With Bango to Accelerate 5G App Adoption

Bango, the mobile commerce company, announces that it has entered a Bango Marketplace partnership agreement with Nonvoice, the leading 5G app agency. Through the partnership, Nonvoice will accelerate the adoption and success of its network of 5G app developers. Nonvoice is the world’s first agency to focus on the opportunities for 5G apps, establishing new distribution channels and investment sources for innovative apps by providing access to its distribution network spanning North and South America, Asia, Africa and…

Xenon arc Unveils Groundbreaking Voice of Customer Study Results

Call to action for materials producers to address often-overlooked customer segment Xenon arc, a leading data-driven marketing and sales organization, announced the release of their 2020 Voice of Customer study, an in-depth investigation of small-to-mid-sized business customers (SMBs) in the Materials Industry – focusing on their experience, requirements and preferences. The study dives deep into defining the customer journey, from the development of a need all the way through to post-purchase support and reordering.…