Brekeke SIP Server helps to build an anti-spoofing system that is FCC compliant The FCC (Federal Communications Commission) announced earlier this year that the deadline for the adaptation of STIR/SHAKEN for small voice service providers…
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Becker's Hospital Review has spotlighted Parlance and CEO Joseph Maxwell's work in improving patient caller experience with speech-enabled IVR. Becker's Hospital Review, the nation's leading publication that offers up-to-date…
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Forsta, the world leading Customer Experience and Research Technology company, has appointed Jim Reitz as Head of Sales for the Americas, Voice of Customer and Employee (VoC/VoE). Most recently, Reitz was a Managing Director at Adobe where…
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Forsta, the world’s leading Customer Experience and Research Technology company, has welcomed Volker Wylutzki-Boehme as Managing Director and Head of Voice of Customer (VOC) and Voice of Employee (VOE) Experiences in DACH. Marketing…
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With Seed Round, Native Voice Seeks to Expand Voice Services Ecosystem, Adding New Brand and Hardware Partners Native Voice, an on-demand voice services ecosystem that enables users to communicate directly by voice with their favorite…
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Competing for customer mindshare has never been more challenging. To do so, organizations must expand beyond their existing repositories of operational and transactional data.  While these data sources help organizations understand who…
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New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce. Five9, Inc. an industry leading provider…
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Strategic partnership formed to promote Voice Apps created by Cashew.ai via Voxprotocol's in-app Audio Ad inventory. Voxprotocol and Cashew.ai are pleased to announce they have entered into a global strategic partnership. The new…
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Ribbon Communications Inc., a global provider of real time communications software and IP optical networking solutions to service providers, enterprises, and critical infrastructure sectors, today announced the availability of its Ribbon…
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Loyalmobs, Inc. introduced HospiceInbox.com, the first online "video voicemail" service to bring terminally ill people lots of video messages of love and support from loved ones, distant and not-so-distant, right from mobile or…
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AI Text-to-Speech Company Expands Development of Its Core Product Line Delivering Human-Parity AI Voices for All Business WellSaid Labs, the artificial intelligence text-to-speech technology company, announced a $10 million Series A round…
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Delivery service start-up Glovo, headquartered in Barcelona, Spain, has engaged Orange Business Services to support its global expansion plans with a wide range of contact center and telephony services. Initially launched in a few…
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Talkdesk, Inc., the global customer experience leader for customer-obsessed companies, announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Talkdesk to Salesforce’s Service…
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Tenfold announced it has launched Tenfold NextGen CTI for Service Cloud Voice on Salesforce AppExchange, empowering customers to leverage Tenfold's leading IPaaS (Integration-Platform-as-a-Service) to connect enterprise telephony including…
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World’s Leading Conversational CX Automation Platform, Formerly Yellow Messenger, Powers Biogen International, Edelweiss Broking, Waste Connections; to Bring AI to $1.3T Support Sector yellow.ai, the world’s leading…
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Mutare, Inc., a leading innovator in enterprise communications, has emerged from the Pandemic with exceptional sales momentum, a rejuvenated channel and an organizational conviction to drive market growth by investing and focusing on the…
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IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, announced the availability of its Atmosphere® Voice for Microsoft Teams. Complete with first-class support, all-inclusive calling plans, flexible deployment,…
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BLEND, the leading AI-powered multi-market enabler, announced its acquisition of Atlanta-based GM Voices, a global leader in professionally-recorded voice, audio localization, and Voice Branding solutions. The rapid rise of social audio…
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NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues NICE, today announced another NICE Enlighten AI breakthrough innovation – the infusion of AI with…
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Managed Service Provider Experiencing Significant YOY Growth Of Its Microsoft-based Solution As Businesses Choose Teams Over Traditional Phone Systems Evolve IP®, a leading managed cloud service provider of Work Anywhere™ solutions, today…
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