Melrose Labs, the Edinburgh-based cloud communications provider, has launched in the UK their voice conferencing service, Conference, a service that is a key enabler of remote working and collaboration. The service allows teams and other groups to have meetings via telephone for free or at low call rates, and for free via the web. The Conference service has a capacity for up to 100 participants, high-quality wideband audio and the ability for participants to join calls via telephone and the web. The service can be used by…

Call centers are the backbone of any business. In these torrid times, every call center is under intense pressure due to the COVID-19 pandemic. AI Voice Responders have come to the rescue. One such AI Voice Responder supporting call centers during stressed situations belongs to Replicant.ai, the leading-edge provider of Artificial Intelligence-enabled Voice technologies. AI and Automation can help Call Centers Meet Customer Demands The AI Voice Responder provides a quick and cost-effective way for businesses to better…

Additions Boost Support for UCaaS Provider's Indirect Sales Partners Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, is boosting its commitment to the channel with the addition of three new regional channel managers, a channel marketing manager and the addition of a partner sales support manager role. Tianna Sheppard, a 20-year telecom sales professional, joins the Broadvoice as Channel Manager – Southeast. Andrew Hernandez, a six-year…

Marketers drive 2-4x better advertising results using artificial intelligence to predict where customers are in their journey with a brand ViralGains, the leader in intelligent ad journey orchestration, announced the launch of its VoiceAlike artificial intelligence technology. ViralGains VoiceAlike™ technology leverages consumer interaction and proprietary artificial intelligence to help marketers maximize customer response to their advertisements. A major study by IPG Media Lab and MAGNA found that ViralGains ad journeys…

Newly certified solutions allow service providers to deploy powerful Intelligent Edge devices that improve the Microsoft Teams collaboration experience by adding voice calling capabilities Ribbon Communications Inc. , a global software leader in secure and intelligent cloud communications solutions, announced that its market-leading Intelligent Edge multi-service business gateways (MSBGs), which include the EdgeMarc 2900, 4800, 6000 and 7000 series, have all been certified for Direct Routing for Microsoft Teams.…

Moneypenny, the UK's leading provider of web chat, answering services and outsourced switchboards for small and large businesses, has extended its services in the US with the acquisition of VoiceNation and Ninja Number.  The details of the transaction have not been disclosed. VoiceNation is an award-winning bilingual telephone answering provider and Ninja Number is a cutting-edge business phone app which provides a virtual phone system for entrepreneurs. Both companies were co-founded by Jay Reeder and Graham Taylor in 2002…

Headliner Labs' Caroline Klatt and Dana Gibber join ForwardPMX to Launch the Agency's Voice and Conversational Commerce Capabilities Award-winning, global brand performance agency, ForwardPMX, announced the acquisition of leading voice and chat platform, Headliner Labs. The company's CEO and Co-Founder, Caroline Klatt, and COO and Co-Founder Dana Gibber, will join ForwardPMX as Co-Chief Innovation Officers spearheading the agency's voice and chat practice and helping to position clients for growth in a voice-enabled…

UCaaS Provider Launches New Website & Renews Promise to Make Every Connection Matter Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced the launch of a new corporate brand identity, redesigned logo and website. These changes come at a time of growth and transformation for the company, which is integrating recent acquisitions, expanding its product portfolio, and renewing its commitment to providing the industry’s best service culture…

The Bazaarvoice Partner Program includes ratings and reviews providers and content acquisition partners, expanding the syndication of user-generated content between brands and retailers Bazaarvoice and Yotpo jointly announced a partnership that will provide Yotpo’s brand clients the ability to seamlessly syndicate customer ratings and reviews and visual user-generated content (UGC) to more than 1,900 retailer sites in the Bazaarvoice Network. The partnership with Yotpo is the first in the new Bazaarvoice Partner Program,…

Additions Reinforce UCaaS Provider's Commitment to the Channel & Operational Excellence Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, is strengthening its commitment to channel sales with the addition of new strategic channel leadership roles. Mike Gottwalt, a 15-year veteran of the channel, is Broadvoice's first Vice President of Strategic Relationships, a new role created as a liaison between Broadvoice and strategic partners,…

Yotpo customers can now syndicate their reviews and visual user-generated content to world's top retailers via the Bazaarvoice Network, amplifying the reach of their content to over one billion shoppers every month Yotpo announced a partnership with Bazaarvoice that will enable Yotpo customers to syndicate their product reviews and visual user-generated content to the world's largest network of retail websites, empowering over a billion monthly shoppers to make more confident buying decisions. The power of Yotpo's…

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that XMedius has recognized ConvergeOne as its 2019 Americas UC Voice Partner of the Year. ConvergeOne received the award for its outstanding thought leadership, superior customer service, and extensive market expertise in XMedius solutions. XMedius also recognized ConvergeOne's shared customer-first approach, which is exemplified by ConvergeOne's 2019 Net Promoter Score (NPS) of 72. This score is three times the IT…

Unisys to provide enhanced features, including visual voicemail, to improve user experience Unisys Corporation announced that Telefónica, one of the world's largest telephone operators and mobile network providers, has expanded its successful partnership with Unisys in Europe to provide secure, next generation voicemail services to millions of Telefónica Deutschland customers in Germany. Unisys communications solutions support more than 200 million mobile subscribers around the world. Under the terms of a mid-term…

Topbox Included in Emerging Unified Data Analytics Category of VoC Technologies Topbox, makers of conversation analytics software, is cited in a Forrester report titled Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2020, published Feb. 3, 2020. The report is an overview of 36 vendors, broken out across three functionality segments – customer feedback management (CFM), VoC specialists, and unified data analytics. Topbox is one of only five vendors named as a unified data analytics provider in the report. Forrester’s…

Everyone in the retail marketing sector seems to be talking about Voice search and Voice assistants, and yes, it has seen remarkable growth in the past few years. But a note of caution: the tech is still an emerging concept. It’s exciting and has enormous potential, but right now, are we really going to use this technology to buy our new iPhone, writing desk or wardrobe? There’s no question that we will – one day. What I’m less convinced about is whether there’s any first-mover advantage in adopting Voice right here,…

Persistent Systems and ValidSoft have jointly developed a secure digital voice authentication for continuous user validation, integrated with Persistent's banking solutions. As part of Persistent Digital Bank Solution™, Persistent will leverage ValidSoft's Precision Voice Biometrics™ to ensure strong identity assurance for all individuals transacting on their platform. Persistent recently announced the availability of the Persistent Digital Bank Solution™ and Persistent Digital Credit Union Solution™ Marketing…

Groundbreaking Personal Safety & Security Technology Meets Wide-Ranging Security and Daily Life Needs That Gives You Peace of Mind Without Selling Your Personal Data UrSafe, a next-generation personal safety and global security company, announced the release of its "Follow Me" feature, the only geo-location service on the market fully integrated with a hands-free, voice-activated personal safety system that identifies your specific location and follows your movement, from the beginning of your journey to the end.…

Have you ever had a written message misinterpreted? Sent a text your spouse took one way when it was meant in completely another? Had an employee misunderstand a task and spend a week barking up the wrong tree? Or maybe a friend never saw your e-mail and you had to fly solo to the concert you just won tickets to? The convenience of e-mail, text messaging, G-chat, WhatsApp and every other communication app is undoubtedly a miracle of modern technology. We can connect with anyone, anywhere, any time. But too often, it means…

Instreamatic, the voice dialogue marketing platform that allows media companies and advertisers to measure, manage, and monetize audio content by utilizing interactive voice AI technology, announced a partnership with Triton Digital®, the global technology and services leader to the digital audio and podcast industry. Through this partnership, Instreamatic is integrating its voice dialogue advertising technology into Triton Digital’s preeminent Advertising Server, enabling Triton’s clients to seamlessly deliver voice…

AI is one of the driving forces behind what The World Economic Forum called “The Fourth Industrial Revolution”. Developments in this area are expected to help us further automate our workflows and simplify our daily tasks, making everything from our food production chains to management and even medical procedures, far more effective and agile. And, according to PwC, AI is expected to add up to 15.6 trillion dollars to the world economy by 2030. AI is getting smarter faster than ever, with established players, such as…