babyTEL Rebrands as Cloudli Communications to Focus on Next Generation Voice, Data and Messaging

Cloudli Bolsters Leadership Team to Execute on Business Growth Goals and Product Strategy in North America Cloudli Communications, Corp. (Cloudli), a leading provider of voice, data and messaging solutions, announced a new corporate identity (formerly babyTEL). The repositioning of the company as Cloudli better aligns its brand with its mission to enhance how businesses of all sizes communicate internally and with their customers – how, where and when they want – without compromising security, reliability and efficiency.…

Cohesity Recognized as a Customers’ Choice in 10 of 11 Category Distinctions in the Gartner Peer Insights ‘Voice of the Customer’: Data…

Cohesity is the only Vendor Named a Customers’ Choice for Global, Large, and Midsize Enterprises For the fourth time in a row, Cohesity announced it has been named a Customers’ Choice in the Gartner Peer Insights ‘Voice of the Customer’: Data Center Backup and Recovery Solutions report. Marketing Technology News: PlaceIQ’s Mobile Location Data Now Available On Bloomberg Enterprise Access Point In 2020, Gartner expanded the Peer Insights Customers’ Choice recognition to 11 category distinctions, including company-size…

The NAACP Partners with Getty Images to Amplify Black Voices

Getty Images, a world leader in visual communications, is partnering with the NAACP, the largest social justice organization, to amplify and expand the visual narrative of the Black community as it relates to characterizations in media and advertising on a national scale. In the coming months, the civil rights organization will collaborate with Getty Images to elevate the work of photographers, videographers, and illustrators who are telling stories about the Black experience. Additionally, both organizations will develop…

Groove is One of the Highest-Rated North America Customers’ Choice Providers in the 2020 Gartner Peer Insights ‘Voice of the Customer’:…

Sales engagement platform shares North American Customers’ Choice distinction with HubSpot, Oracle, and Salesforce Groove, the leading sales engagement platform for enterprises using Salesforce, announced that it is one of the highest-rated North America Customers’ Choice providers in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation report. Groove received a 4.7 out of 5 rating from peer-sourced reviews included in the 2020 Gartner Peer Insights report for the Sales Force Automation…

Alchemer Recognized in the First Gartner Magic Quadrant for Voice of the Customer

Selection was based on Alchemer’s completeness of vision and ability to execute Alchemer – a global leader in customer experience (CX) and voice-of-the-customer (VOC) technology, announced that it has been named in the first Gartner Magic Quadrant for Voice of the Customer. Marketing Technology News: AnyClip Launches VPAID, An Online Video Series About the Online Video Business “Our customers look to us to help them transform into customer-centric organizations, actively listening to the voices of their customers and…

VoiceBase Enables PCI Redaction for Freshworks

Freshworks uses VoiceBase to automate PCI Redaction to protect its customers’ sensitive data and enable quality customer experience VoiceBase, the leading AI-powered voice analytics provider, announced, Freshworks Inc., the customer and employee engagement software company is using VoiceBase to further enhance and protect the privacy of sensitive customer billing information. By redacting audio recordings through the VoiceBase stack of services, Freshworks is now able to automatically redact sensitive customer data and…

Broadvoice Announces Equity Investment from Crestline Investors

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced a minority investment from Crestline Investors Inc. (Crestline), an institutional alternative investment management firm. Marketing Technology News: Unity and Snap Inc. Partner to Extend Ad and Tech Reach The investment will provide additional resources to further fuel Broadvoice's rapid expansion in the fast-growing UCaaS and CCaaS market while supporting its continued delivery of…

Nuvi Adds New Share of Voice Analysis for Better Brand Management

Nuvi's industry-leading social analytics for Enterprise brands has increased its relevance for brand management with Share of Voice analytics Nuvi's Social Customer Experience (CX) management platform utilizes many social analytic factors and sources to provide Enterprise brands with accurate and actionable insights. Brand management requires a holistic view of a brand's environment as well as their competitors'. Complete competitor data can be hard to gather for accurate analysis, but Nuvi's Share of Voice social…

Ooma Offers Direct Routing for Microsoft Teams Through a Global Data Network for Reliable Voice Experiences

Ooma, Inc., a smart communications platform for businesses and consumers, announced it is now offering Direct Routing for Microsoft Teams through a global data network, connecting Teams users to external phone lines and transforming Teams into a highly reliable business phone system. Microsoft Teams is rapidly gaining popularity, reaching 115 million daily active users as of last month, among organizations of all sizes seeking a powerful unified communications as a service (UCaaS) solution for video conferencing, screen…

InMoment Positioned as a Leader in the Gartner Magic Quadrant for Voice of the Customer

InMoment, the leading provider of Experience Improvement (XI) solutions, announced it has been named a Leader in the Gartner Magic Quadrant for Voice of the Customer. “Gartner defines voice of the customer (VoC) as a software application that integrates feedback collection, analysis, distribution and action into a single, interconnected platform to help you understand and improve the customer experience (CX).” Marketing Technology News: Integral Ad Science Expands Business Operations in India The report evaluated…

net2phone’s Slack Integration Enhances Collaboration with Intelligent Voice and Video

net2phone, a global provider of cloud communications solutions to businesses, announced net2phone for Slack. The integration brings intelligent video, voice, and call management capabilities to Slack, the leading channel-based messaging platform. net2phone for Slack installation processes are automated and fully managed. The integration simplifies day-to-day communications such as making and receiving voice calls, video conferencing, and text messaging. Call management becomes effortless with simplified and intelligent…

CustomerGauge Named in Gartner 2020 Magic Quadrant For The Voice of Customer

CustomerGauge added as niche B2B player in Gartner's 2020 VoC Magic Quadrant CustomerGauge, creator of the Account Experience category maximizing account retention and growth for B2B companies, announced it has been positioned by Gartner as a B2B niche player in the 2020 Magic Quadrant for the Voice of the Customer (VoC). Marketing Technology News: Tresorit Receives Gartner Peer Insights Customers’ Choice Distinction Gartner Inc., the world’s leading research and advisory company, published its 2020 Magic Quadrant for…

Medallia Named a Leader in Gartner Magic Quadrant for Voice of the Customer

Medallia, Inc., the global leader in experience management and engagement, announced that it has been named a Leader in Gartner’s first Magic Quadrant for Voice of the Customer (VoC). Of the 15 vendors evaluated, Medallia received the highest placement for completeness of vision. Marketing Technology News: Comscore and MediaMath Announce Partnership The report noted key strengths about the company: “Medallia pioneered the use of closed-loop action-taking based on customer feedback. It has the highest percentage of…

Voice-based Zest Software Helps Customers to Build Better Products with Instant Feedback and Service

Customer testimonials and feedback data are found to be very important in building a great product and in designing a highly contextual and personalized user experience. Many companies are relying on online customer feedback tracking solutions and survey management tools to meet these demands. However, only a handful of product designers actually manage to fulfill the demands, that too in the stipulated timeline. Zest is a powerful no-code computer software (simply worth mentioning here!) for screen recording/casting and…

Confirmit Named a Leader in the Gartner Magic Quadrant for Voice of the Customer

Confirmit placed in the Leaders' Quadrant based on their ability to execute and completeness of vision Confirmit has been named one of the four Leaders in Gartner's Magic Quadrant for Voice of the Customer. According to Gartner, "A Magic Quadrant identifies and analyzes the most relevant providers in a market. To be included in this Magic Quadrant, each vendor had to demonstrate that it satisfied certain criteria." Marketing Technology News: Comscore and MediaMath Announce Partnership The definition of the Leader…

Alida Placed in 2020 Magic Quadrant for Voice of the Customer Solutions

Recognized for Completeness of Vision and Ability to Execute Alida, a leading and innovative provider of solutions in the Customer Experience Management (CXM) market, announced that it has been positioned by Gartner as a Niche Player in the Magic Quadrant for Voice of the Customer Solutions for its CXM and insights platform. The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute. Marketing Technology News: Vidyard’s Free Asynchronous Video Messaging…

Qualtrics Named a Leader in Gartner’s 2020 Magic Quadrant for Voice of the Customer

Qualtrics, the leader in customer experience and creator of the experience management category, announced that it has been named a Leader in Gartner's inaugural 2020 Magic Quadrant for Voice of the Customer (VoC). Qualtrics' placement in the report is a result of Gartner's evaluation of the company's Ability to Execute, where Qualtrics is the highest-rated vendor and Completeness of Vision where Qualtrics is also a leading vendor. According to Gartner, VoC software applications integrate feedback collection, analysis,…

Red Box Delivers Cloud Configurable Voice Recording to Fuel AI on Microsoft Azure

Red Box, a leading platform for voice, announces an extension of its relationship with Microsoft aligned to the launch of Conversa, Red Box’s enterprise voice platform. Red Box is already a Preferred Telephony Partner for conversation intelligence, part of Microsoft Dynamics 365 Sales and Customer Service. This latest development in the relationship delivers a unique capture layer for enterprise voice. It combines the power of Conversa audio processing in Microsoft Azure and Microsoft AI, with seamless support of both …

Adoption for 8×8 Voice for Microsoft Teams Rising

8x8, Inc., a leading integrated cloud communications platform provider, announced growing adoption for 8x8 Voice for Microsoft Teams, which is successfully delivering an enterprise-class, easy-to-administer global telephony direct routing solution for businesses and organizations while keeping the Microsoft Teams experience unchanged for end users. As Microsoft Teams usage continues to skyrocket around the world, reaching 115 million daily active users in October according to Microsoft, enterprises have recognized the…

Broadvoice Announces the Launch of Broadvoice Bubble

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP trunking services for businesses, announced the launch of Broadvoice Bubble, a new text messaging and marketing platform that enables businesses to connect with their customers instantly with SMS/MMS messages delivered automatically to their smartphones. Broadvoice Bubble gives businesses an easier and faster way to engage and interact with their customers where they are – on their mobile devices. The platform is ideal for alerts…