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Turning Voice Data into Sales Insights: Everything you Want to Know about the VoiceBase and ThoughtSpot Partnership

VoiceBase, the leading AI-Powered Voice Analytics company, announced a strategic partnership with ThoughtSpot, the leading Search & AI-Driven Analytics platform, to revolutionize how enterprises gain faster insights from their voice data through innovative search capabilities. A Huge Market for AI for Video, Audio, Vibration, Text, Emotion and Other Content Analytics Voice Analytics has been empowering frontline workers in contact centers and organizations for years, but 86% of businesses report that they need better…

Business Leaders May Recognize the Importance of Using Voice Data for AI but Many Lack AI-Ready Audio Data

There is no doubt of the ever-increasing role that AI will play in driving valuable business outcomes, with more use cases for AI than ever before and the benefits of adopting a future-facing AI strategy extremely appealing to organizations looking to outperform competitors through Digital Transformation. Despite this, many organizations are not in a position to fully utilize the AI and Analytics tools they have at their disposable which are ultimately only as powerful as the data that fuels them. Voice data is the…

Mozilla’s Voice Data Crowdsourcing Project Common Voice Launches in Simplified Chinese Mandarin

Mozilla Is Now Supporting Voice Data Collection in Simplified Chinese Mandarin to Build a Publicly Available Voice Dataset for Everyone to Use Mozilla, the non-profit organization behind the Open Source Firefox browser, is excited to announce that Common Voice, its initiative to crowdsource a large dataset of human voices for use in speech technology, has launched in Simplified Chinese Mandarin. Thanks to Mozilla's communities and our deeply engaged language partners people can now donate their voice. Speech…

Call Journey and Avtex Harness the Power of Voice Data to Enhance Customer Experience Across North America By STS News Desk On May 8, 2019…

Customer experience is outranking products and services as the main point of differentiation for businesses. Avtex, a global leader in CX solutions, ties up with Call Journey, a leading pioneer in Conversation Analytics, to help businesses identify CX gaps, improve the quality of their CX programs, and excel in today’s super competitive consumer landscape. With Avtex expertise in providing end-to-end CX solutions and cutting-edge strategies and Call Journey’s AI-Powered Conversation Analytics technology, businesses can…

Red Box Announces Voice Data Controller on the Salesforce AppExchange, the World’s Leading Enterprise Apps Marketplace

Red Box Customers Can Now Benefit from Application That Enables the Import into Salesforce of Audio and Transcripts of Enterprise-Wide Voice Conversations Red Box announced it has launched Voice Data Controller on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Underpinned by Red Box's secure and resilient voice capture solution, Voice Data Controller enables customer to: - Align calls to Salesforce contacts, accounts and leads - Search for…

Cohesity Recognized as a Customers’ Choice for Large Enterprises in Gartner’s First Peer Insights ‘Voice of the Customer’ Report for Data…

Customers’ Reviews Put Cohesity Among the Top Three Vendors in Every Rating and Comparison for Data Center Backup and Recovery Solutions Cohesity announced it was recognized as a Customers’ Choice for large enterprises -- organizations with $1 billion to $10 billion in annual revenue -- in the Gartner Peer Insights ‘Voice of the Customer’ Report for Data Center Backup and Recovery Solutions. The report, based on verified reviews from customers that have deployed the solutions, also recognized Cohesity as a Customers’…

Paxata Recognized in the Gartner Peer Insights ‘Voice of the Customer’: Data Preparation Tools

Paxata, the pioneer in self-service data preparation, announced that it has been recognized for its ratings by end user professionals in the 2019 Gartner Peer Insights ‘Voice of the Customer’: Data Preparation Tools, based on 17 reviews. Paxata is one of two vendors out of eight total vendors who attained the highest two ratings in “Overall Rating,” “Service and Support,” and “Evaluation and Contracting”, with scores higher than Alteryx, Microsoft, and Tableau. Paxata is also one of two vendors out of eight total that…

Ataccama Included in the Gartner Peer Insights ‘Voice of the Customer’: Data Quality Tools Report

Ataccama—a leading provider of AI-powered data curation solutions—has been included in the July 2019 Gartner Peer Insights ‘Voice of the Customer’: Data Quality Tools report. Ataccama ONE integrates Data Discovery & Profiling, Data Catalog & Business Glossary, Data Quality Management, Big Data Processing & Data Integration, and Master & Reference Data Management. It gives you the option to start with what you need and seamlessly extend as your business requires. Marketing Technology News: Brex Launches…

85% of People Are Familiar With Amazon’s Echo, Indicating Amazon’s Dominance in the Rapidly Growing Digital Voice Assistant…

People use digital assistants to help with basic tasks and questions, but some don't use the devices frequently, indicating lost opportunities for improved efficiency. While some people raise concerns about recent privacy scandals, they are still willing to invest in digital assistants like Amazon Echo Nearly half of people (48%) currently own a digital assistant, and the most popular brand is Amazon's Echo, according to a new survey by Clutch, a B2B ratings and reviews platform. Eighty-five percent of people (85%) are…

SoundHound INC. Integrates Here Mapping and Location Data into Houndify Voice AI Platform Data

HERE Technologies, a global leader in location platform services, announced a partnership with SoundHound Inc., the leading innovator in voice-enabled AI and conversational intelligence technologies, to add a voice-first navigation experience to SoundHound Inc.’s Houndify voice AI platform. The partnership provides Houndify developers the ability to apply real-world location data from HERE Technologies to their applications to improve the driver experience and enhance safety. Drivers will be able to activate navigation by…

Denodo Receives Highest Overall Rating in the 2019 Gartner Peer Insights “Voice of the Customer”: Data Integration Tools

Denodo, the leader in data virtualization, announced that it has been recognized for receiving the highest Overall Rating in the Gartner, Gartner Peer Insights “Voice of the Customer”: Data Integration Tools, 18 January 2019. Rated 4.9 out of 5 overall by end-user professionals who have experienced purchasing, implementing and/or using the solution, Denodo scored the highest in four out of five categories which include: Willingness to Recommend (100%), Product Capabilities (4.8 out of 5), Evaluation and Contracting (4.8 out…

Ataccama Included in the Gartner Peer Insights ‘Voice of the Customer’: Master Data Management Solutions Report

Ataccama—a leading provider of AI-powered data curation solutions—has been included in the 2019 Gartner Peer Insights ‘Voice of the Customer’: Master Data Management Solutions Report Ataccama ONE integrates Data Discovery & Profiling, Data Catalog & Business Glossary, Data Quality Management, Big Data Processing & Data Integration, and Master & Reference Data Management. It gives you the option to start with what you need and seamlessly extend as your business requires. Marketing Technology News:…

VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise

VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Through this partnership Tableau customers can now lead a digital transformation initiative to extend the benefits of speech analytics beyond the contact center to every department by leveraging VoiceBase's deep learning speech technology, powerful query language, and predictive…

AI-as-a-Service in Martech: Focus on Virtual Assistants, Voice Search, and Location Data Intelligence

Cognitive Automation, Neural Intelligence, Emotional AI, Conversation Assistants, and Proximity Guides -- AI as a Technology Has Come a Long Way Since Its First Mention in a Sci-Fi Novel in the Last Century I always felt that Issac Asimov and Sigmund Freud would have made a fabulous pair as a CTO and a CMO, running a tech company in 2018. Why? Science and creativity, with a touch of human emotion, can solve all the pain points that marketers face today. Most marketing leaders would agree that AI will remain a …

TTEC Signs Agreement To Acquire VoiceFoundry, Setting The Foundation For Significant Future Growth With Amazon Connect

Acquisition adds Amazon Connect, one of AWS’s fastest-growing services, to TTEC’s Humanify Cloud CX Ecosystem TTEC Holdings, Inc. a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced that it agreed to acquire VoiceFoundry, a global partner of Amazon Web Services, creating an end-to-end CX delivery solution for Amazon Connect. The U.S. and European parts of the acquisition closed today, with the Australian and ASEAN acquisition expected to …

Nonvoice Partners With Bango to Accelerate 5G App Adoption

Bango, the mobile commerce company, announces that it has entered a Bango Marketplace partnership agreement with Nonvoice, the leading 5G app agency. Through the partnership, Nonvoice will accelerate the adoption and success of its network of 5G app developers. Nonvoice is the world’s first agency to focus on the opportunities for 5G apps, establishing new distribution channels and investment sources for innovative apps by providing access to its distribution network spanning North and South America, Asia, Africa and…

Xenon arc Unveils Groundbreaking Voice of Customer Study Results

Call to action for materials producers to address often-overlooked customer segment Xenon arc, a leading data-driven marketing and sales organization, announced the release of their 2020 Voice of Customer study, an in-depth investigation of small-to-mid-sized business customers (SMBs) in the Materials Industry – focusing on their experience, requirements and preferences. The study dives deep into defining the customer journey, from the development of a need all the way through to post-purchase support and reordering.…

Quantida Announces the Launch of Complete Data Management and Analytics

Quantida is enterprise-scale data integration, infrastructure management and analytics Quantida  announces the launch of its complete data management and analytics systems for fast-growing, small and medium businesses (SMBs). After honing their machine learning, natural language processing and analytics on dozens of small businesses for the past 20 years, Quantida is now making its services available to all companies. Quantida complete data management gives fast-growing businesses with limited internal resources and…

Unscrambl Integrates With Microsoft Teams to Let Users Converse With Enterprise Data

Unscrambl's conversational analytics software 'qbo insights' is now available as qbo app for Microsoft Teams. qbo, by enabling natural language access to your data, makes facts and insights take center stage in workspace collaborations. With this powerful addition to their arsenal, Teams users can now make fact-based decisions simply by conversing with their data. For long, decision-makers have struggled to gain timely access to information - a struggle only amplified in recent months - when collaboration, agility, and…

Moz Connects Leading SERP Analytics Product to Google Data Studio

SEO leader enables connection with Google Data Studio, improving reporting and demonstration of SEO value through powerful data visualization Moz, Inc., the leader in search engine optimization technology, announces the release of six Google Data Studio Community Connectors for Moz’s product, STAT, which offers enterprise-level rank tracking and search engine result page (SERP) analytics for brands and digital agencies. These connectors enable users to send their STAT data to Google Data Studio to build powerful,…