As the field of Digital Marketing is constantly evolving, emerging technologies can have a powerful impact on the industry. Voice …
McDonald’s to Acquire Apprente, An Early Stage Leader in Voice Technology
Move Will Expand McDonald’s Presence in the Bay Area and Integrate New Teams with Advanced Technology Skillsets into the McDonald’s …
73% of People Don’t Trust AI Voice Technology Such as Google Duplex to Make Simple Calls, Though Trust May Build as Usage Increases
People Are Likely Wary Because Artificial Intelligence (Ai) Voice Technology Offers Fewer Opportunities for Monitoring and Control Than Current AI …
Yext to Deliver Insights on How Voice Technology Is Changing Business at VOICE Summit
Leaders from Yext Will Lead Sessions at VOICE Summit on the Impact of Voice Search Across Industries Yext, Inc., the …
Amazon and Leading Technology Companies Announce the Voice Interoperability Initiative
Amazon and leading technology companies announced the Voice Interoperability Initiative, a new program to ensure voice-enabled products provide customers with …
Voicesense Wins Excellence in Customer Service’s Technology of the Year Award
Company’s Voice-Based Predictive Analytics Technology Acknowledged for Enabling Call Centers to Accurately Forecast Behavioral Tendencies and Provide Personalized Customer Service …
LabTwin Partners With BioRN to Bring Voice-powered Technology Into German Labs
LabTwin GmbH, the world’s first voice and AI-powered digital lab assistant, has joined forces with BioRN Life Science Cluster to …
Algolia Announces Expanded Collaboration with WW – The New Weight Watchers – on Voice-Enabled Technology
WW Leverages Algolia to Power Enhanced Digital Experience with Wellow, Its New Voice App Algolia, the leading Search and Discovery …
Bazaarvoice Hires Fritz Hesse as Chief Technology Officer
Bazaarvoice, Inc., announced that Fritz Hesse has joined the company’s executive leadership team as Chief Technology Officer (CTO). Bringing more …
VoiceSense Wins Speech Technology Magazine’s 2018 Speech Industry Star Performer Award
Company Recognized for Its AI-Driven, Speech-Based Predictive Analytics Technology for Building Personality Profiles and Forecasting Behavioral Tendencies VoiceSense, an innovative …
VoiceFoundry Announces Collaborative Partnership with SynchroNet
A holistic approach to customer and agent interactions, leveraging AWS services VoiceFoundry, a provider of enterprise cloud-based contact center solutions …
CompTIA and ACTE Partner to Close Workforce Gaps in the Technology Industry
Leading Industry Associations Will Collaborate on Programs and Strategies to Accelerate the Delivery of Highly Skilled Talent to the Tech …
Instreamatic Partners with Salem Media Group to Introduce Voice Dialogue Ads Across America’s Leading Multimedia Company
Advertisers across Salem Media Group’s vast networks can now leverage immersive, fully-measurable voice dialogue ad experiences Instreamatic, the voice dialogue …
Older Generations More Likely to Use Voice Search, Suggesting a Solution to Generational Digital Divide
Sixty-Four Percent (64%) of Voice Search Users Ages 55+ Use Voice Search to Look for Information, Products, and Services Online, …
Broadvoice Names Nick Madsen as Regional Sales Manager
Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, has expanded its channel …
RCBC Bankard, Inspiro and Verint Lead the Way in Customer Experience with Innovative Voice Biometrics
Verint Systems Inc., The Customer Engagement Company, in partnership with Inspiro Relia, Inc. (Inspiro), have optimised the quality of RCBC …
Incorporating Human Touchpoints Alongside Technology to Improve Customer Service
There’s no doubt technology has streamlined how businesses interact with customers, leading to reduced labor costs and increased efficiency across …
IBM Launches Open Technology to Speed Response to Cyber Threats Across Clouds
Industry-First Capability to Hunt Threats Across Security Tools and Clouds Without Moving Data IBM announced Cloud Pak for Security, featuring …
“Hey Einstein”— Salesforce Brings Voice to Every Customer Experience
Einstein Call Coaching Helps Managers Spot Trends Within Conversational Data and Provide Sales Reps with the Best Practices and Insights …
CMOs Asked for Voice Call Integration with CRM. Salesforce Delivers It with a Touch of AI.
Martech Leader Salesforce Announced Service Cloud Voice to Sync Voice Calls and Digital Channels into CRM Data Salesforce’s latest product …