Groove is One of the Highest-Rated North America Customers’ Choice Providers in the 2020 Gartner Peer Insights ‘Voice of the Customer’:…

Sales engagement platform shares North American Customers’ Choice distinction with HubSpot, Oracle, and Salesforce Groove, the leading sales engagement platform for enterprises using Salesforce, announced that it is one of the highest-rated North America Customers’ Choice providers in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation report. Groove received a 4.7 out of 5 rating from peer-sourced reviews included in the 2020 Gartner Peer Insights report for the Sales Force Automation…

OneTrust Launches Vendorpedia Questionnaire Response Automation

Vendorpedia Questionnaire Response Automation Simplifies Questionnaire & RFx Completion Using Natural Language Processing powered OneTrust Athena AI OneTrust launched the OneTrust Vendorpedia™ Questionnaire Response Automation™ solution to help organizations automatically answer incoming security, privacy, and due diligence questionnaires from their customers. The Questionnaire Response Automation technology works for any questionnaire – regardless of industry standard or framework – as well as one-off, custom…

AcuityAds Provides Update on the Adoption of illumin, its New Advertising Automation Platform

New platform outpacing initial revenue projections, has robust new business pipeline AcuityAds Holdings Inc., a leading technology company that enables advertisers to connect intelligently with audiences across digital advertising campaigns from a single platform, provided an update on its new advertising automation technology, illumin. Revenue attributable to illumin exceeded $1.5 million in the fourth quarter of 2020, less than 90 days after the platform's highly anticipated launch on October 1, 2020. While the Company…

The Quickest Guide to Designing Marketing Automation Campaigns

According to Salesforce, "Marketing automation is a technology that manages marketing processes and multifunctional campaigns, across multiple channels, automatically." It helps to execute, manage, and automate marketing processes. When tedious, repetitive tasks are automated, marketers shift their focus on complex issues and increase personalization and a stronger ROI for businesses. While enhancing efficiency and productivity, marketing automation also delivers the right message to the right customer at the right time.…

AI-based Automation to Attain Higher Sales Closure Rates

Sales is one of the most important departments of an organization. In recent years, automation of sales processes and sales force operations have garnered massive attention from global organizations looking to accelerate their digital transformations. Together with IT, Business Analytics, Data management, and Marketing Automation, Salesforce Automation shall form the crux of business continuity in 2021. However, Sales still lags when it comes to adapting and utilizing automation to its fullest extent. In fact, it ranks…

Arc Publishing Integrates Sophi.io, Bringing Content Publishers New Analytics and Automation Option

Arc Publishing and Sophi.io today announce the integration of Sophi, The Globe and Mail's suite of automation and predictive analytics solutions. These native integrations will be available to the more than 1,400 websites using the Arc Publishing platform and build on Arc's current integrations and capabilities. "Sophi.io will equip the publishers, broadcasters and brands Arc supports with data and insights to make real-time content decisions that drive business impact," said Scot Gillespie, CTO and GM of Arc. "As an…

Astute Releases Definitive Guide to Customer Service Automation

Guide details benefits, best practices, and pitfalls of customer service automation Astute, Inc. (“Astute”), a leading customer engagement and Voice of the Customer (“VoC”) platform, released its Definitive Guide to Customer Service Automation. The guide covers the key drivers behind customer service automation trends, the benefits of automating, best practices, and common mistakes to avoid. “Customer service automation technology has tremendous potential to improve outcomes for customers, business leaders, and agents…

Tipalti Selects Acuant for Transaction Monitoring Automation

 Acuant, a leading global provider of identity verification solutions, announced its partnership with Tipalti, the leading global payables automation platform, to automate critical services in payment and transaction monitoring while meeting their ongoing business, security and compliance needs in a time of record company and transaction growth. Tipalti, having recently achieved double unicorn status, has seen a surge in transaction volume up 80% from one year ago and has surpassed $12 billion in annual transaction volume…

Integreon Partners with Turtl to Provide Dynamic Content Creation and Automation Capability for Creative Services Clients

Interactive Technology Platform Adds New Capabilities to Modernize Content Creation and Delivery Integreon, a global managed services provider and leader in creative services delivery, and Turtl, a content creation and automation technology company, announced a new partnership. Integreon will be using Turtl’s platform in its company’s global Creative Services practice to deliver innovative and compelling digital materials for clients. Integreon’s content designers and production graphics teams will utilize Turtl’s tools to…

Verint Announces Automation Solution to Improve Retail Banking Customer Experience

Seamless Integration in the Cloud Combines Branch Workforce Management and TimeTrade’s Powerful Online Scheduling to Improve Productivity and Operational Efficiency Verint Systems Inc., The Customer Engagement Company, announced an integration of its Cloud branch workforce management solution, CloudCords™, with TimeTrade Scheduler to streamline online appointment scheduling in retail banking. TimeTrade Systems, Inc. is a leading provider of online intelligent appointment scheduling software. Verint Branch Workforce…

Mapp Opens Automation Platform for Third Party Systems

Powerful marketing workflows are enabled based on external data Mapp, the international provider of insight-led customer engagement, today announces the opening of its digital marketing platform Mapp Cloud to any third-party integrations. Through the Open Marketing Automation Platform, Mapp enables the automation capabilities of its cross-channel marketing component to be accessible to external systems. It is now compatible with data from external service providers in order to offer even easier system integration. This…

Appian Introduces the First Unified Platform for Hyperautomation

Appian announced the latest version of the Appian Low-code Automation Platform. The new version makes it easier than ever for IT to drive rapid and substantial business value from a new generation of powerful and scalable enterprise automation technologies, united on the industry's leading platform for low-code development. "Through the course of 2020, the urgency for fast and powerful process automation became undeniable as organization struggled with the distributed workforces, broken processes, and inaccessible data…

Salesforce Introduces Einstein Automate: Increase the Speed of Work With End-to-End Intelligent Workflow Automation

New Flow Orchestrator transforms complex processes into dynamic, industry-relevant experiences using AI-infused bots, flows and components New MuleSoft Composer for Salesforce gives everyone in an organization the ability to integrate data from multiple systems to Salesforce without writing any code Pre-built resources from AppExchange and OmniStudio help teams implement automation quickly Salesforce, the global leader in CRM, introduced Einstein Automate – an end-to-end workflow automation solution that empowers people…

Leading International B2B Technology Intelligence Now Available on Marketing Automation and CRM Platforms

NetFinder+ integrations now enable B2B technology marketers to access decision-makers across Europe from their existing desktop interface Rhetorik, the technology sales accelerator, announces the integration of Salesforce, HubSpot, Microsoft Dynamics, and Marketo with NetFinder+, its multi-national sales and marketing intelligence platform for enterprise tech vendors. The integrations offer enhanced buyer prospecting and enrichment for Accounts and Contacts across 28 EMEA countries, providing the highest-quality data that…

Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences

Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally. Businesses continue to compete on customer experience more so than on price or product. The pandemic has only exacerbated the challenges for laggards…

Nintex Ranked a Leader in Workflow and Content Automation by Aragon Research

Independent research and advisory firm recognizes Nintex for continuous product innovation and leadership in the rapidly growing Workflow and Content Automation (WCA) market Nintex, the global standard for process management and automation, announced that Aragon Research has named the company a leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA). Within its latest vendor evaluation report, Aragon reviewed 14 key software providers on the basis of strategy and performance and states that the WCA…

Chili Piper Aims to Overtake Calendly Among Revenue Reps With the First Meeting Automation Tool and New Spicy Offering

Latest product release introduces new Free and Spicy offerings for revenue teams with more robust booking links than Calendly and the first ever meeting automation solution for reps, allowing teams to automate and track every buyer interaction in their CRM Chili Piper, the leader in Inbound Revenue Acceleration, announced the expansion of Chili Meetings, its meeting automation platform for revenue teams. Chili Piper has become synonymous with instant lead conversion, helping revenue teams double inbound conversion rates…

eCommerce Product Photography Industry Adopts Automation

Ortery Technologies, Inc. stated that as "no contact shopping" becomes the new norm, spiking online sales are accelerating the eCommerce industry to adopt Ortery's product photography automation technologies to get products online faster. Ortery manufactures integrated photography solutions that utilize software to streamline picture taking and drastically increase online customer engagement. Their all-in-one product photography solutions can be used by anyone, regardless of photography skill, to create professional still…

Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and Automation Technology

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, today announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). The agreement centers on both Firstsource and Uniphore bringing together global expertise, deep domain experience, and cutting-edge technology to deliver enhanced…

Inperium Launches a Sales Force Automation (SFA) Solution

Inperium, a provider of customer engagement and cloud communications platform for small and medium-sized enterprises, announced that it is coming out of stealth mode to launch a suite of essential SaaS applications that organizations of all industries and sizes can leverage to achieve their ever-increasing growth goals. Marketing Technology News: Stoneshot Offers Email Marketing Benchmarking for Financial Services Marketers Inperium announced the general availability of their first product, Inperium Sell, a sales force…