bpm’online Introduces Major New Features to Its Intelligent Platform for Business Process Automation and CRM

bpm'online, a global business software company leading in the space of business process automation and CRM, announced the release of the latest version of its intelligent platform that enables enterprises to create and automate business processes, and manage their relationships with customers and key stakeholders. bpm'online 7.13 adds value in key areas to make enterprises more effective in building, optimizing, and maintaining effective processes. "At bpm'online we know you can't have excellent customer relationships…

bpm’online Introduces A Major Update To Its Intelligent Platform For Business Process Automation And CRM

bpm'online 7.12 Comprises of Tools to Accelerate Four Key Business Transformation Cycle  Implementation, Adoption, Alignment and Change bpm'online, a global business software company leading in the space of business process automation and CRM,  announced a major update of its product line, bpm'online version 7.12 featuring over 200 enhancements and updates to accelerate business growth and transformation. bpm'online 7.12 features tools to accelerate the four key pillars of business transformation cycle –…

Alteryx Partners with Adobe to Advance Marketing Insights and Accelerate Business Outcomes with Alteryx Analytic Process Automation

New Integration and Solutions Increase Marketing ROI and Deepen Analytics for Customer 360 and Predictive Insights with Simple Point-and-Click Experience Alteryx, Inc., a leader in analytic process automation (APA), announced a partnership with Adobe to provide marketers access to new analytics and data science solutions through Adobe Exchange. Alteryx APA™ unifies analytics, data science and process automation in one self-service platform, making it easy for marketers to answer any question from Adobe Experience Cloud…

Pegasystems Launches First Robotic Automation Capabilities for Business Process Management

Pegasystems Inc., the leading provider of Business Process Management solutions, has announced the introduction of Pega Robotic Automation for Pega® Client Lifecycle Management (CLM) and Pega® Know Your Customer (KYC). The new capabilities will help users leverage the power of robotic automation to speed client onboarding processes, reduce operational costs, and accelerate time to market. By unifying Pega Robotic Automation within Pega CLM and Pega KYC, global financial institutions can automate repetitive manual tasks in…

Nextiva Launches NextOS Platform to Bring Communications & Business Applications to All Companies

NextOS Brings All Communication and Collaboration Tools for Customers and Teams into One Dashboard, Streamlining Work Across the Enterprise Nextiva, an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company. With the newest version of NextOS, Nextiva will deliver fully integrated communication applications with business software along with AI and workflow automations. Nextiva is the only unified communications company that…

Quality Assurance Is Now A Business Priority Announced XDBS

Quality assurance (QA) is now a business priority to help deliver trusted, consistent, and high-quality services, announced XDBS Corporation, India's top lead generation company. QA has continually evolved from an independent activity to a fully integrated function in organizations. Expectations from QA have been growing, especially with an upward trend across different strategic objectives, including QA's requirement to support overall business growth, said Mr. Kartik Anand, CEO, and Chairman, XDBS.  Marketing Technology…

Salesforce Introduces Einstein Automate: Increase the Speed of Work With End-to-End Intelligent Workflow Automation

New Flow Orchestrator transforms complex processes into dynamic, industry-relevant experiences using AI-infused bots, flows and components New MuleSoft Composer for Salesforce gives everyone in an organization the ability to integrate data from multiple systems to Salesforce without writing any code Pre-built resources from AppExchange and OmniStudio help teams implement automation quickly Salesforce, the global leader in CRM, introduced Einstein Automate – an end-to-end workflow automation solution that empowers people…

Servion Global Solutions and Jacada Join Forces to Build Automation-First Contact Centers & Deliver Effortless Customer Experiences

Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Servion Global Solutions, a leading Contact Center and Customer Experience (CX) solution provider headquartered in Princeton, NJ. The partnership enables Servion to resell, deploy and support Jacada’s entire customer service automation portfolio globally. Businesses continue to compete on customer experience more so than on price or product. The pandemic has only exacerbated the challenges for laggards…

Nintex Ranked a Leader in Workflow and Content Automation by Aragon Research

Independent research and advisory firm recognizes Nintex for continuous product innovation and leadership in the rapidly growing Workflow and Content Automation (WCA) market Nintex, the global standard for process management and automation, announced that Aragon Research has named the company a leader in The Aragon Research Globe™ for Workflow and Content Automation (WCA). Within its latest vendor evaluation report, Aragon reviewed 14 key software providers on the basis of strategy and performance and states that the WCA…

Chili Piper Aims to Overtake Calendly Among Revenue Reps With the First Meeting Automation Tool and New Spicy Offering

Latest product release introduces new Free and Spicy offerings for revenue teams with more robust booking links than Calendly and the first ever meeting automation solution for reps, allowing teams to automate and track every buyer interaction in their CRM Chili Piper, the leader in Inbound Revenue Acceleration, announced the expansion of Chili Meetings, its meeting automation platform for revenue teams. Chili Piper has become synonymous with instant lead conversion, helping revenue teams double inbound conversion rates…

Salesforce Introduces Revenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel

Revenue Cloud makes B2B buying fast, flexible, and simple for customers without sacrificing compliance and accuracy When COVID-19 hit, some business’ revenue cycles were immediately thrown into limbo — deals stalled as customers’ needs suddenly changed, sales channels were disrupted and forecasting data became unreliable. Other companies struggled to meet the increase in demand for their products that happened seemingly overnight. And while new challenges arose with the pandemic, the need to manage revenue didn’t change;…

Firstsource Partners with Uniphore to Deliver Exceptional Customer Experience Leveraging their AI and Automation Technology

Firstsource Solutions Limited, a global provider of Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, today announced a strategic partnership with Uniphore, the global leader in Conversational Service Automation (CSA), to utilize its platform as an important component to Firstsource’s Digitally Empowered Contact Center (DECC). The agreement centers on both Firstsource and Uniphore bringing together global expertise, deep domain experience, and cutting-edge technology to deliver enhanced…

BrainSell Partners with Aircall to Bring Modern Phone Systems to Growth-Focused Businesses

The announcement makes BrainSell Aircall's first partner in North America, highlighting the importance of cloud-based telephony in growth enablement initiatives BrainSell, the growth enablement company specializing in end-to-end business technologies consulting and implementation services, is excited to announce a new partnership with Aircall, the cloud-based phone system of choice for modern brands focused on growing their business. The partnership allows BrainSell to help empower growth-focused business leaders to…

Inperium Launches a Sales Force Automation (SFA) Solution

Inperium, a provider of customer engagement and cloud communications platform for small and medium-sized enterprises, announced that it is coming out of stealth mode to launch a suite of essential SaaS applications that organizations of all industries and sizes can leverage to achieve their ever-increasing growth goals. Marketing Technology News: Stoneshot Offers Email Marketing Benchmarking for Financial Services Marketers Inperium announced the general availability of their first product, Inperium Sell, a sales force…

Business Growth and Improved Operations Linked to Customer-Centric Leadership and Mature CX in Asia Pacific, Zendesk-ESG Study Reveals

New CX Maturity Scale finds companies using service and support best practices drive dramatically better success and agility in the midst of the COVID-19 pandemic Zendesk, Inc. released new research in partnership with Enterprise Strategy Group (ESG) that shows how companies in Asia Pacific (APAC) investing in customer experience (CX) are reaping the benefits. The study found a clear link between organisations with more mature CX capabilities and improved business success in areas such as market share, increased customer…

Research: Automation Is the Future for Digital Asset Management, While Remote Access and Security Are Priorities for 2021

72% of respondents revealed that number of digital assets managed has grown 48% see automation as a top priority in management of assets for 2021 75% unsure of timescales to adopt AI FotoWare, a provider of Digital Asset Management (DAM) solutions, unveils the results of its research into the status and future of digital asset management to mark its 25-year anniversary. FotoWare is a digital asset management solution for companies and individuals to manage, store and share large amounts of digital assets, such as…

New DocStar ECM Essentials Bundle Empowers Businesses to Manage All Documents and Processes Remotely

Solution set provides enterprise content management automation that allows teams to work from anywhere, anytime Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced today that it has released a new DocStar Enterprise Content Management (ECM) Essentials bundle. DocStar ECM Essentials is an out-of-the-box solution bundle that can be deployed quickly for managing documents and processes – all within a browser. Customers can easily sync content from remote…

Embrace Automation or Get Left Behind, Urge E-Commerce Leaders

E-commerce leaders urge trend watchers to keep an eye on the recent innovations in automation and data science capabilities to meet growing demands in the omnichannel digital CX industry. In recent months, more and more businesses have embraced digital than ever before in an attempt to claw back some revenue from factors such as store closures and physical restrictions. And, as a result, an omnichannel approach has never been so important. This move has seen food establishments offer online ordering and delivery services,…

Sitel Group is Recognized as Leader in AI, Analytics, Automation and More in Information Services Group’s Annual Provider Lens Contact…

Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital operations in ISG's global report Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center - Customer Experience Services Archetype Report and global report. The Archetype Report measured the…

Qlik Acquires Blendr.io To Drive Real-time Data Into SaaS Applications and Automate Enterprise Processes To Create New Insights and Trigger…

Embedded iPaaS Platform Delivers Data from Any Source to Accelerate Qlik’s Vision of Active Intelligence With Seamless Orchestration and Automation Qlik acquired Blendr.io, an easy-to-use, scalable and secure embedded integration and automation platform (iPaaS), that seamlessly automates data integration and orchestration of processes across 500+ SaaS applications and cloud data sources. Purpose built for embedded SaaS use cases and enterprise integration workflows, Blendr.io expands Qlik’s ability to deliver Active…